The contact center industry has witnessed several changes over the past three years in terms of technology, market size, and consumer expectations. More companies are embracing artificial intelligence (AI) for better service efficiency, while customers expect businesses to deliver personalized experiences. In this article, we’ll uncover a collection of contact center statistics to provide insights…
Statistics
15 Team Collaboration Statistics to Know in 2024
The rise of remote and hybrid work has put a spotlight on the quality of collaboration across different teams. Team collaboration statistics show that instant messaging and video conferencing have become mainstream tools in business communications. While these platforms allowed users to remotely share ideas and build rapport with one another, teams have encountered challenges…
2023 Black Friday Cyber Monday Statistics & Results
Last weekend, we saw another record-breaking Black Friday Cyber Monday (BFCM) weekend with results that surpassed many expert projections. However, while total spending was up year-over-year, 2023’s BFCM did not see as much spending growth as we have seen in previous years and certainly did not outpace inflation. Keep reading our top 2023 Black Friday…
20 Black Friday Statistics to Know: 2023 Sales Data
The data from this past weekend is in—more people shopped during 2023 Black Friday than ever before. However, spending was lackluster, only increasing 2.5% over 2022, which does not keep pace with inflation, which is 3.2% over the last 12 months. There are several potential causes for lower spending, including: Less appealing deals: Data shows…
15 Voice-over-IP (VoIP) News & Trends to Know Going Into 2024
The voice-over-internet-protocol (VoIP) industry has seen robust growth as technological advancements rise and more businesses rely on internet-based phone calls to maintain stakeholder communications. The top VoIP news shows that the market is growing in size and value and that leading providers constantly add new capabilities to enhance platforms. As you explore different solutions, it’s…
The Best & Worst Times to Buy a House
There are many factors to consider when determining the best time to buy a house, like real estate market trends, seasonal changes, and your personal finances and goals. To help you plan the best time of year to buy a house, we gathered research on factors like home values, competition, median days on the market,…
18 Essential Real Estate Lead Generation Statistics Going Into 2024
Consistently finding and connecting with potential real estate clients is necessary to grow a real estate sales business. However, figuring out the best ways to generate and convert leads into clients can be confusing and overwhelming. To help you make wise decisions for your business, we’ve gathered 18 of the most relevant real estate lead…
The Best & Worst Time to Sell a House Going Into 2024
According to historical statistics, the best time to sell a house is from spring to early summer (April to October), and the worst time to sell a house is from fall to winter (November to March). It is critical to be familiar with seasonal trends and statistics that affect house sales, such as weather, days…