Statistics
46 Key Insurance Statistics In The Industry: Premiums, Claims & More
Insurance is a global business that significantly impacts economies, businesses, and individual lives. And, of the 33.2 million small businesses in the United States, 7 million currently depend on commercial insurance to continue operations. Inflation and natural disasters contributed to significant losses for the insurance industry and fraud continues to siphon off hundreds of billions…
14 Slack Statistics for Small Business in 2024
Slack is a digital communication and team collaboration platform designed to organize conversations and send and receive files. Its key advantages include a user-friendly interface, a free plan, and extensive third-party integrations. Over 100,000 organizations use Slack, and small businesses interested in using the platform need to understand its tangible impact on business operations. These…
20 Contact Center Statistics to Know in 2024
The contact center industry has witnessed several changes over the past three years in terms of technology, market size, and consumer expectations. More companies are embracing artificial intelligence (AI) for better service efficiency, while customers expect businesses to deliver personalized experiences. In this article, we’ll uncover a collection of contact center statistics to provide insights…
15 Team Collaboration Statistics to Know in 2024
The rise of remote and hybrid work has put a spotlight on the quality of collaboration across different teams. Team collaboration statistics show that instant messaging and video conferencing have become mainstream tools in business communications. While these platforms allowed users to remotely share ideas and build rapport with one another, teams have encountered challenges…
2023 Black Friday Cyber Monday Statistics & Results
Last weekend, we saw another record-breaking Black Friday Cyber Monday (BFCM) weekend with results that surpassed many expert projections. However, while total spending was up year-over-year, 2023’s BFCM did not see as much spending growth as we have seen in previous years and certainly did not outpace inflation. Keep reading our top 2023 Black Friday…
20 Black Friday Statistics to Know: 2023 Sales Data
The data from this past weekend is in—more people shopped during 2023 Black Friday than ever before. However, spending was lackluster, only increasing 2.5% over 2022, which does not keep pace with inflation, which is 3.2% over the last 12 months. There are several potential causes for lower spending, including: Less appealing deals: Data shows…
15 Voice-over-IP (VoIP) News & Trends to Know Going Into 2024
The voice-over-internet-protocol (VoIP) industry has seen robust growth as technological advancements rise and more businesses rely on internet-based phone calls to maintain stakeholder communications. The top VoIP news shows that the market is growing in size and value and that leading providers constantly add new capabilities to enhance platforms. As you explore different solutions, it’s…