Average handle time (AHT) is a call center metric that measures the time needed to address a customer’s concern. To create a positive customer experience, businesses strive to reduce AHT and speed up request resolution. The best ways to reduce AHT include creating an efficient call routing strategy, offering proper training to agents, and equipping…
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14 Key Real Estate Social Media Marketing Strategies
Real estate social media marketing is an extremely powerful—and largely free—tool to grow your audience, build a trustworthy brand, and ultimately increase your income. With strategies like repurposing content for each platform, sharing testimonials, and implementing tools to increase consistency, any real estate agent or broker can find an audience on social media and grow…
How to Find Employees You’ll Love
Explore our tips and strategies below to find employees who are a great fit for your business.
Some tried-and-true approaches can simplify the process of finding the best candidates for your open positions—whether you’re hiring for remote or in-person positions, looking for contractors or full-time employees, or needing to find someone at the last minute. Word-of-mouth, advertising, employee referrals, and job boards are just a few ways to find employees. Primarily, be…
29 Relatable Real Estate Memes To Generate Laughs & Leads
Using funny real estate memes in your content — instead of simply posting listings, open houses, and market reports — can bring personality to your brand. The best memes are a combination of humor and a representation of how you and your clients are feeling at a given moment in time. Plus, Realtor memes can…
30+ Smart Pop-up Shop Ideas for Retailers
Pop-up shops are temporary stores that use cutting-edge strategies to target customers. They offer many benefits, including the ability to test new markets or products, create deeper connections with customers, and introduce your brand to new audiences. Plus, as digital costs are rising, this experiential marketing strategy could be a cheaper way to get more…
41 Employee Engagement Ideas for Your Workplace
Employee engagement is crucial to employee retention. When you see turnover rates rising, you’ll likely see employee engagement falling. The best way to address dropping or stagnant employee engagement is by creating a positive and supportive work culture that helps fulfill the needs of employees while keeping them encouraged on the job. Some employee engagement…
7 IVR Self-service Best Practices to Follow
What makes an effective interactive voice response (IVR) self-service process involves prioritizing common call types, using different call routing options, and integrating it with existing tech tools. When implemented well, it significantly impacts agent productivity, customer satisfaction, and overall call center operations. In this article, we explore the best practices to enhance your IVR self-service…
25 Best Home Office Setup Ideas (+ Productivity Hacks)
To create the best home office setup, invest in ergonomic furniture, remote collaboration tools, and reliable business phone systems. Design your space with the right color schemes and greenery, and make provisions for storage and meeting area. With a well-decorated, properly equipped room, you’ll be more motivated and efficient in accomplishing tasks. Here’s a compilation…