6 Best Vanity Phone Number Providers for 2019

Vanity phone numbers are customizable business phone numbers, like 1-800-FLOWERS, that are easy for customers to remember. We looked at a variety of vanity phone number providers and narrowed it down to the top six. We then evaluated the price, features, and customer support to learn which stood out as the best overall.

Top 6 Vanity Phone Number Providers 2019

How We Evaluated Vanity Phone Numbers

Businesses use vanity phone numbers as a marketing strategy and to help customers remember their number. However, businesses also need a phone system to support their custom numbers. To that end, the best vanity phone number providers should offer affordable features like calling options, an online management portal, and voicemail.

Therefore, we evaluated vanity phone number providers based on:

• Price: The costs of each service provider and the features offered at each tier level were evaluated.
• Calling options: We assessed the variety of inbound and outbound calling options for each provider.
• Vanity number options: The range of local and toll-free vanity numbers available with each vanity number service were noted.
• Online management portal: We evaluated whether each provider offered an online management portal to manage the account and available calling features.
• Voicemail to email and text: The options each vanity phone number provider offers for sending callers to voicemail as well as retrieving and managing messages were reviewed.
• Additional features: We noted any other available features each provider offered, such as an auto-attendant or voicemail transcription.
• Setup and ease of use: We evaluated how easy it is to set up a vanity phone number, make and receive calls, and manage your account with each provider.

Based on our research, we recommend Phone.com as the best vanity phone number provider for small businesses for its reliable phone service, set of features, and affordability. Here’s how the six services we evaluated stack up when compared against each other for price, features, ease of use, and customer support.

Best Overall Vanity Phone Number Provider: Phone.com

Phone.com is a virtual phone service offering vanity phone numbers and features like auto-attendant and voicemail transcription. It also offers unlimited extensions and call recording with low-cost service plans from $12.99. Phone.com is best for solopreneurs and small business owners wanting a turnkey vanity number provider with a great combination of features.

Phone.com Pricing

Phone.com offers three low to moderately priced plans. Per-minute plans range from $12.99 to $39.99 and include vanity numbers, a bundle of calling minutes, and text messages. Unlimited calling is also available for each plan, ranging in price from $22.99 to $27.99.

Phone.com’s specific pricing plans and options include:

• Base: $12.99 per month for 300 calling minutes, or $22.99 for unlimited calling
• Plus: $19.99 per month for 500 calling minutes, or $24.99 for unlimited calling
• Pro: $39.99 per month for 1,000 calling minutes, or $27.99 for unlimited calling

Phone.com Features

Phone.com vanity phone number features include unlimited extensions, a customizable automated attendant, dial-by-name directory, faxing, and business texting. With its long list of available features, Phone.com has similar functionality to what robust business phone systems offer at higher price points.

Additional Phone.com features include:

Vanity Phone Numbers

Phone.com allows customers to select vanity phone numbers with any area code from across the U.S. Businesses can select local vanity numbers to target specific markets, or choose toll-free vanity numbers to establish a nationwide presence. Organizations can also expand their global reach with international numbers for use in almost any country. While this is not a unique feature, its price point is less than many other plans we compared.

Online Management Portal

Phone.com’s features are powerful but simple and easy to use. The user-friendly web interface allows users to configure and manage more than 50 features with a few simple clicks. As with RingCentral, adding numbers and extensions can be done with the click of a button, and you can easily create, edit, add, or remove extensions whenever you wish.

Voicemail to Email & Text

Phone.com notifies users of new voicemail messages via email or text message, with the audio file attached. However, unlike RingCentral, which offers unlimited voicemail-to-email and voicemail transcription with all its service plans, automated transcription is available for $1.50 per month. Human-assisted transcription is also available for an additional 25 cents per transcription.

Additional Features

Phone.com boasts over 50 different features. They offer call screening and forwarding, a mobile app that can be used with iOS and Android phones, customizable hold music, and call logs. Phone.com customers can also send, receive, and save PDF fax files with their vanity phone number.

Premium features can be added to plans a la carte and cost the following:

• HD video conferencing—$20 per month: Hold video conferences for up to 25 people, and an additional 200 people by telephone.
• Professional custom greetings—from $79: Get scripted voicemail and other phone system greetings professionally recorded by voice actors in a sound studio.
• Call recording—from $4.95 per month: Record all inbound and outbound calls or restrict recording to specific numbers. Calls are saved as MP3 files and stored for 13 months.

Setup & Ease of Use

Phone.com’s setup procedure guides customers through the important steps of the process, and all core features are available once the setup is complete. Managing the system is also incredibly easy. Recording your own greeting is as simple as having the system call you, or you can enter your own text for the automated answering system.

What Phone.com Is Missing

Phone.com does not offer 24/7 customer support, which is a drawback to using the vanity phone number service. As a business owner, it would be nice to know that you can get support for your phone system any time if you have an issue. What’s more, features like voicemail transcription are premium add-ons, which is unlike providers like RingCentral that include them at no additional cost.

What Users Think About Phone.com

Business owners who use Phone.com are happy with the flexible plans and the affordability of the service. However, some customers report dissatisfaction with the lack of 24/7 customer service and long wait times when contacting customer support. For more reviews, visit our Phone.com user reviews page.

Best Vanity Phone Number Provider With Advanced Features: RingCentral

RingCentral is a leading voice-over-internet-protocol (VoIP) business phone provider offering vanity phone numbers, unlimited calling, and faxing as well as advanced features like mobile apps and video conferencing. RingCentral offers flexible pricing from $29.99 with volume discounts, making it good for larger teams or those needing vanity phone number with advanced VoIP features.

RingCentral Pricing

RingCentral’s prices for up to 10 users range from $29.99 to $39.99 per month. Unlimited user plans range from $34.99 to $59.99 per month. All plans have annual contract options that offer discounts on the cost per user. Customers who pay by the month can cancel any time without penalty.

RingCentral Tiered Plans

Essentials

The Essentials package includes a phone number, unlimited calls and SMS, 100 toll-free minutes, and supports up to 10 users. Vanity numbers cost $4.99 per month with a one-time charge of $30. However, unlike Phone.com, RingCentral only offers toll-free vanity numbers. The Essentials plan is the right choice for very small businesses wanting a vanity phone number along with a simple business phone system.

The Essentials plan, priced at $29.99 per user, per month, lacks multi-level auto-attendant offered at the next tier. This level also doesn’t offer internet faxing, which comes standard with vanity number providers like UniTel Voice and eVoice. While this plan’s pricing is a few dollars more than Phone.com’s first-tier unlimited calling plan, it offers more standard features like 24/7 customer support and voicemail transcription.

Standard

The Standard package supports unlimited users and features 1,000 toll-free minutes, internet faxing, a multi-level auto-attendant with customized greetings, and call routing rules to manage incoming calls for multiple office locations. The Standard plan is a good choice for businesses wanting a vanity number and business phone system that can handle complex call routing rules.

The Standard plan doesn’t include automatic call recording or voicemail transcription-to-text offered with the next tier. It also doesn’t offer multiple phone numbers like Grasshopper’s mid-level plan. However, additional local and toll-free numbers are available for $4.99 per month, and additional vanity numbers are available for a one-time fee of $30, putting this plan’s pricing of $34.99 in the same range as other VoIP vanity phone number providers.

Premium

The Premium package includes 2,500 toll-free minutes, automated call recording, and voicemail transcription-to-text. It also works with business tools like Salesforce, Zendesk, and Desk. This makes the Premium plan right for sales teams, business owners, and consultants who want a vanity number and a business phone system with sales and productivity tools.

However, the Premium plan doesn’t offer an option for unlimited minutes like UniTel Voice. That may be a big drawback for companies with high call volumes on toll-free business vanity numbers, like call centers. At $44.99 per user, per month, the Premium plan is priced mid-range among the higher-tiered services plans of the vanity phone number providers on our list.

Setup & Ease of Use

Setting up RingCentral takes only a few moments and the process is fairly straightforward. With one of the most robust online portals of any VoIP vanity number provider, the system is great for larger businesses with complex needs. However, for smaller businesses, some things are more challenging than necessary, like entering business hours or setting up a custom greeting.

What RingCentral Is Missing

When a vanity number is ordered through RingCentral, it takes approximately seven days to become active. This is a significant drawback, since other vanity phone number providers, like Grasshopper, RingBoost, and Phone.com, have their numbers available much sooner after setting up an account—sometimes immediately.

What Users Think About RingCentral

RingCentral customers say the phone system provider has a lot of useful features for large and smaller companies. However, some customers report dissatisfaction with call quality and long wait times when calling customer service. For more reviews, visit our RingCentral user reviews page.

Best Vanity Phone Number for Solopreneurs & Remote Workers: Grasshopper

Grasshopper is a virtual phone number service with vanity numbers, unlimited calling, and voicemail. Its forwarding service allows users to switch between business and personal numbers on one device, with a starting price of $29 per month. This makes Grasshopper best for solopreneurs and remote workers who need a vanity business number on their mobile device.

Grasshopper Pricing

Grasshopper offers three plans that include all of Grasshopper’s features, like unlimited calling, call screening, and texting for one monthly price. The $29 Solo plan includes one number and three extensions, the $49 Partner plan has three numbers and six extensions, and the $89 Small Business plan includes five numbers and unlimited extensions.

Grasshopper Features

Grasshopper includes many features that give the solopreneur or remote employees the same tools many traditional business phone systems offer, making it our top pick as a virtual phone number service. It offers unlimited domestic calling and voicemail as well as voicemail transcription and call forwarding in addition to vanity phone numbers.

Grasshopper’s additional benefits include:

Vanity Phone Numbers

Vanity numbers are only available with toll-free numbers, similar to RingCentral. When selecting a vanity number during the setup process, a keyword form on Grasshopper’s website offers alternative recommendations if your desired vanity number isn’t available. Once you select a phone number and choose a service plan, your vanity number is active immediately.

Online Management Portal

Grasshopper’s online management portal gives users complete control over how calls are routed, like what’s offered in Phone.com’s portal feature. Users can create extensions and choose the phone numbers where routed calls should go, and define when you’d like to have your calls forwarded. Users can also view call history and read voicemail transcriptions directly in the portal.

Voicemail to Email & Text

Grasshopper transcribes all voice messages received and delivers them to users via email. Notifications and messages are also delivered through the softphone app. This feature, which is also available with UniTel Voice and eVoice, is a great help for solopreneurs who might not have the time to listen to a lot of voicemails and need to be able to quickly prioritize messages.

Additional Features

Grasshopper also features an automated attendant that answers inbound calls to your vanity phone number and forwards them to the extensions designated in the online management portal. Calls can be routed to different numbers at different times of day with custom schedules. Greetings are customizable and include a choice of hold music.

Other Grasshopper bonus features include:

• Softphone mobile app: Send and receive calls, text messages, and faxes with your vanity phone number using Grasshopper’s mobile app for iPhone and Android devices.
• Desktop app: Make and receive VoIP-based calls and text messages, view voicemails, and review call logs using Grasshopper’s desktop app.
• Business texting: Send and receive unlimited texts with your vanity number. Business texting includes multimedia messaging service (MMS) for sending picture messages.

Setup & Ease of Use

Grasshopper’s setup is one of the easiest of all the vanity phone number providers. It’s an intuitive process with helpful guides throughout each step of the signup process. Once complete, the vanity number is available to use right away. While the user interface could use some improvement, is still clean and the core functions can be easily found.

What Grasshopper Is Missing

Grasshopper is a call forwarding system and therefore lacks some of the features you would get with a complete business phone system, like call recording and video conferencing. Businesses wanting a more full-featured vanity phone number provider may find solutions like Phone.com or RingCentral a better fit.

What Users Think About Grasshopper

Business owners who use Grasshopper are happy with how easily it works with their existing devices and that there is no additional equipment required to use the service. However, some customers say configuring call forwarding rules can be a challenge. For more reviews, visit our Grasshopper user reviews page.

Best Low-cost Vanity Phone Number Provider: UniTel Voice

UniTel Voice is a virtual phone system and vanity phone number provider with low-cost calling plans starting at $9.99. It features an auto-attendant, user extensions, faxing, and voicemail with some of the lowest cost starter plans in the industry. UniTel Voice is a good no-frills vanity number provider for businesses on a tight budget.

UniTel Voice Pricing

UniTel Voice offers three service plans with bundles of 500 to 3,000 calling minutes. The Starter is $9.99 per month, the Plus is $19.99, and the Pro is $29.99. An Unlimited plan with no calling limit is also available for $69.99 per month. Vanity numbers include a one-time fee of $15.

UniTel Voice service plans include:

• Starter: 500 calling minutes for $9.99 per month
• Plus: 1,500 calling minutes for $19.99 per month
• Pro: 3,000 calling minutes for $29.99 per month
• Unlimited: Unlimited minutes for $69.99 per month

UniTel Voice Features

All UniTel Voice service plans include toll-free and local phone numbers, an auto-attendant, hold music, voicemail, conference calling, and mobile apps. UniTel Voice also features user extensions, caller ID, call transfer, and faxing.

Additional UniTel Voice features include:

Vanity Phone Numbers

Similar to Grasshopper and RingCentral, UniTel Voice only offers toll-free vanity numbers. There is a one-time $15 fee to set up a vanity phone number, and it may take between five and seven business days to activate. This is a disadvantage compared to services like Grasshopper that don’t charge extra for vanity numbers and make them available right away. Additional toll-free numbers are $4.99 per number, per month.

Online Management Portal

UniTel Voice’s online management portal is accessible via your computer’s web browser. Users can manage call forwarding rules, set up custom call scheduling routines, view message notifications in real-time, and set up department and employee extensions. Customers can also upload Word or PDF documents to send as faxes, and view incoming faxes as PDFs.

Voicemail to Email & Text

Voicemail messages are routed to a user’s email inbox or mobile app as audio files. Unlike RingCentral, voicemail transcription-to-text is not a standard feature. However, it is available as an add-on feature for $5 per month, which includes 40 messages per month. Additional messages are nine cents per message.

Additional Features

UniTel Voice offers a variety of other features with its vanity numbers, including call forwarding that allows users to route calls to other phones or extensions. It can also forward calls to the company voicemail or a professionally recorded greeting.

Other features offered by UniTel Voice include:

• Follow-Me-Find-Me: An advanced call forwarding feature that simultaneously rings up to three other phone lines.
• Dial-by-name directory: Callers can use their phone’s keypad to find an employee by first or last name if they don’t know the extension.
• Call scheduling: Allows callers to hear custom main greetings during business hours when you’re open and an alternate greeting when your business is closed.

Setup & Ease of Use

Setting up UniTel Voice is a breeze. Like Grasshopper, there’s no phone system hardware to install and it works easily with existing home, office, or cell phones. UniTel Voice also offers a free concierge service with setup assistance if you run into any snags. The online portal is equally easy to configure and use.

What UniTel Voice Is Missing

UniTel Voice falls short with its voicemail transcription-to-text feature. Though it’s available as an add-on, the service is limited to 40 messages per month, which may not be enough for busy companies. Business owners wanting a vanity number and unlimited voicemail transcription may want to consider RingCentral.

What Users Think About UniTel Voice

Businesses that use UniTel Voice are happy with how easy it is to manage phone calls and forwarding using the system. Others love the auto-attendant and other features that are available for such a low price. Other users experienced some slowdowns with the interface when trying to configure different settings, which could lead to frustration if you’re trying to work quickly. Read more at our UniTel Voice user reviews page.

Best Vanity Phone Number With a Live Receptionist: eVoice

eVoice is a moderately priced virtual phone system with vanity phone numbers and service plans from $12.99 per month. It offers a live receptionist to answer calls, which is not a common feature found in virtual phone systems. This makes eVoice right for companies wanting a human voice to answer incoming calls.

eVoice Pricing

eVoice four service plans range in price from $12.99 to $79.99. Each plan includes calling minutes, a bundle of user extensions, and a free local or toll-free phone number. Vanity phone numbers are available for an additional monthly fee that is revealed once you select your number.

eVoice’s service plans include:

• eVoice Lite: $12.99 per month for 300 calling minutes for up to two users
• eVoice Standard 1: $29.99 per month for 1,000 calling minutes for up to five users
• eVoice Standard 2: $49.99 per month for 2,000 calling minutes for up to 10 users
• eVoice Standard 3: $79.99 per month for 4,000 calling minutes for up to 15 users

eVoice Features

All eVoice service plans include a set of core features, including unlimited extensions, an auto-attendant, call blocking, call forwarding, logs, hold music, and call scheduling. Premium features like call recording, video and web conferencing, and online faxing are available for an extra fee.

Additional eVoice features include:

Vanity Phone Numbers

As with UniTel Voice and Grasshopper, vanity numbers are only available with toll-free phone numbers. Each account includes a local or toll-free number, but there is an additional fee for vanity numbers. However, the cost depends on the vanity number selected, so prices aren’t revealed until customers begin the registration process.

Online Management Portal

Similar to Phone.com and RingCentral, eVoice features an online management portal to set custom auto-attendant greetings, manage extensions and call routing options, and review voicemail messages. Customers can also add premium features via the portal such as call recording, business texting, or arrange for a live receptionist to answer incoming calls.

Voicemail to Email & Text

eVoice’s voicemail-to-email and text functionality is similar to what UniTel Voice offers with its service plan, with voice messages automatically sent as audio files to a user’s email inbox. A limited number of software-transcribed voicemail-to-text messages are available to admin users and can be added for other users at a cost starting from $1.95 per month.

Additional Features

eVoice offers a variety of additional features with its vanity number service, including call logs, a dial-by-name directory, and an auto-attendant to greet your callers and route them to the right extensions. Inbound call management tools include caller ID, call block, call transfer, and after-hours greeting.

Additional eVoice features include:

• Call forwarding: With sequential ring, business calls forwarded to multiple phone numbers ring in a specified sequence until the call is answered. Simultaneous ring lets users forward calls to up to five phone numbers at the same time.
• Click-to-call button: A widget that creates a button on a website, blog, newsletter, or email so customers can call your business without dialing a phone.
• Live receptionist: A live receptionist team is available to answer calls Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Time. Plans begin at $129.95 per month for 50 live receptionist minutes.

Setup & Ease of Use

The setup process for obtaining a vanity phone number isn’t as straightforward as other vanity number providers on our list. It’s not possible to search for a vanity number without first signing up for a free trial and registering a generic number. Only then can you look for a vanity number and learn its price.

What eVoice Is Missing

eVoice lacks the customer relationship management (CRM) and business tool integration features offered by other vanity phone number providers. Sales teams and businesses wanting a solution that works with existing customer relationship and business app platforms like Salesforce and Zendesk should consider Phone.com or RingCentral.

What Users Think About eVoice

Organizations that use eVoice report they are satisfied with the call quality and say the service is easy to use. Dissatisfied users say they had issues with the reliability of customer support and that the voicemail transcription was spotty. For more reviews, visit our eVoice user reviews page.

Best Vanity Phone Number Provider for Industry-specific Numbers: RingBoost

RingBoost is a virtual phone number provider offering searchable vanity phone numbers preselected for categories and industries from banking to hospitality. Additional features include custom call forwarding and call recording, with plans from $4.99 per month. RingBoost is best for business owners needing vanity numbers related to their industry or line of work.

RingBoost Pricing

RingBoost’s four service plans are only available with the purchase of a local vanity number. Plan costs range from $4.99 per month for number parking only to industry-standard $12.99 to $49.99 per month for plans with calling minutes. Vanity phone numbers are purchased separately and priced at $15 and up.

RingBoost service plans include:

• Basic: $4.99 for number parking only
• Starter: $12.99 per month for 100 calling minutes
• Preferred: $24.99 per month for 500 calling minutes
• Premium: $49.99 per month for 1,000 calling minutes

RingBoost Features

RingBoost offers a wide range of features with its vanity phone number service, including custom call forwarding, voicemail-to-email transcription, a conference bridge, hold music, and custom greetings. RingBoost also offers caller analytics, text-to-email, and an online management portal.

Additional RingBoost features include:

Vanity Phone Numbers

Unique when compared to other providers on our list, RingBoost has a comprehensive library of preselected vanity numbers to choose from, or users can create their own. Customers can search by category, industry, or business type, such as chiropractor or interior design, and receive a list of associated numbers, like 855-NECK-PAIN or 877-CURTAINS. Vanity numbers are also searchable by keyword or easy-to-remember number sequences.

Online Management Portal

RingBoost’s online management portal lets users gather information about callers (like location and length of call), customize your call forwarding rules, and set a maximum time for your calls. Similar to the online portals offered by other vanity number providers on our list, customers can also block specific numbers, area codes, or prefixes with the system’s call blocking.

Voicemail to Email & Text

As with eVoice, any voicemail received with RingBoost is automatically sent to your email as an audio attachment. Unlike RingCentral, voicemail transcription to a readable text format is only available at the premium level with RingBoost.

Additional Features

RingBoost offers a collection of other features that come standard with its service plans, including caller ID, call notification emails, and a conference bridge to conduct and record audio conference calls with up to 25 participants. RingBoost also features unlimited video conferencing with screen share for up to 25 participants.

Additional RingBoost features include:

• Caller analytics: Measure inbound call data by duration, direction, and time of day.
• Faxing: Receive faxes through your vanity phone number, which are then routed to your email address as a PDF document.
• Customizable call blocking: Block calls by area code or by specific phone number as identified by caller ID.

Setup & Ease of Use

Setting up an account with RingBoost is quick and the searchable vanity number database saves time when selecting a new number. The online portal is intuitive and makes managing account features a snap.

What RingBoost Is Missing

RingBoost is essentially a call forwarding system, so it’s missing some attributes that are standard in a fully-featured business phone systems—specifically the ability to make outgoing calls with your vanity phone number. Business owners wanting a complete business phone system with a vanity number should consider Phone.com.

What Users Think About RingBoost

RingBoost customers say they are satisfied with the simplicity of the online portal and the variety of options to choose from with preselected vanity phone numbers. However, some users report they are disappointed with the lack of 24/7 customer support.

Who Vanity Numbers Are Right For

Vanity numbers can boost the image of nearly any business-to-consumer organization. They are an excellent way to make your business phone number easy for customers to remember, which saves them time and aggravation because they don’t have to look up your number in order to call you.

Bottom Line

Vanity numbers are an effective and affordable way to help customers remember how to reach you by phone without looking up your number. Vanity phone number providers offer calling options, online management portals, voicemail transcription, and other tools to help you communicate with customers who call your vanity number.

We believe small businesses and solopreneurs wanting a vanity number, flexible pricing, and a robust set of phone features should take a look at Phone.com. The Base plan includes a 30-day, money-back guarantee for new customers who want to try before they buy. Visit Phone.com’s website for details or to set up an account.

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