6 Best Vanity Phone Number Providers for 2020

Vanity phone numbers are customizable business phone numbers, like 1-800-FLOWERS, that are easy for customers to remember. We looked at a variety of vanity phone number providers and narrowed it down to the top six. We then evaluated the price, features, and customer support to learn which stood out as the best overall.

Top 6 Vanity Phone Number Providers 2020

How We Evaluated Vanity Phone Numbers

Vanity phone number providers should offer customized telephone numbers at a price affordable enough for small business users. However, companies also need a complete phone system to use in conjunction with these numbers. Since these are business phone systems, they should also offer enough call management features so that workers can make calls, check voicemail, and send text messages.

We evaluated vanity phone number providers based on the following criteria:

• Pricing: Systems should be affordable enough for small business users.
• Ease of use: Providers should offer intuitive systems that can be used by workers of all technical skill levels.
• Calling options: We looked at the type of call management features offered by each system.
• Vanity number options: Most systems offer local and toll-free numbers in addition to custom vanity digits.
• Online management portal: We looked at the administrative management features offered by each system.
• Voicemail to email and text: We looked at the voicemail functionality offered by each provider.
• Call quality and reliability: Audio quality during calls should be clear and consistent.
• Mobile apps: We looked at the mobile apps offered by each service.
• Additional features: Many providers offer advanced features like the ability to connect data with outside business software.

Based on the above criteria, we find that Phone.com is the best vanity phone number provider for most small business users. It offers vanity numbers at an affordable rate, and it also comes with a wealth of telephony features. The system is also remarkably easy to use.

Phone.com: Best Overall Vanity Phone Number Provider

Phone.com is a voice-over-internet-protocol (VoIP) service that gives users the ability to adopt a customized vanity number. Other features include call recording, call queuing, and video conferencing in the more premium packages. The service offers limited calling plans starting from $12.99 per month. Phone.com is good for any team that wants a memorable vanity number that sticks out in the minds of customers.

Phone.com Pricing

Phone.com offers three different plans. Per-minute versions range from $12.99 to $39.99 per user, per month and include vanity numbers and text messages. Phone.com’s plans are also available with unlimited minutes, ranging from $29.99 to $59.99 per user, per month. This is one of the more affordable services available.

Phone.com Tiered Features

Base

Phone.com’s Base edition comes with calling, text messaging, and voicemail features like most other phone systems. It costs $9.99 per user, per month and offers 300 monthly calling minutes as well as 5,000 text messages per month. Phone.com also offers customized business phone numbers for an additional fee. Pricing for vanity numbers ranges anywhere from $49 to $1,000, depending on the digits. Phone.com lets you search for numbers more easily than competitors do.

This version is missing the automated voicemail-to-text option of the Plus version. It also lacks video conferencing like the Pro edition, and it doesn’t have sales-specific features like one-click dialing found in AirCall. Still, Phone.com makes it very easy to adopt a vanity number, and it’s a great choice for teams that need a customized phone presence and a strong core set of features.

Plus

The Plus version of Phone.com offers 500 monthly minutes and 10,000 monthly SMS messages for $14.99 per user, per month. It also adds voicemail transcription features so that you can read your voicemail messages before listening to them and access to a wealth of hold music you can play while callers wait to be connected to their desired extension.

If you want call recording and video conferencing, you will have to upgrade to the Pro plan. This is a shame, as RingCentral’s intermediate plan offers video calling for up to four people. Still, this plan is highly affordable compared to other services, and it is good for any company looking to upgrade from the Base edition.

Pro

Phone.com Pro costs $29.99 per user, per month and comes with 1,000 monthly minutes and 20,000 SMS messages. You also get 300 call recording minutes every month, which is helpful if you want to save important conversations for later reference. It also offers video calling so that your staff can chat with one another remotely.

Compared to RingCentral, Phone.com is limited. It doesn’t have internet faxing like RingCentral, nor does it have integrations with outside business software. However, Phone.com is still a good value if you do not have a high monthly call volume. It is perfect for businesses that want a vanity number, but do not want to pay for an unlimited calling service.

What Phone.com Is Missing

Phone.com is one of the more basic business phone systems on the market. It doesn’t offer the ability to connect call data with outside business software such as a customer relationship management (CRM) product. It also lacks the reporting features found in more expensive products. If you are looking for a feature-rich service that lets you choose a vanity phone number, we recommend looking at RingCentral instead.

What Users Think About Phone.com

Customers like the affordability of Phone.com, and they also like the fact that the plans accommodate both limited and unlimited calling. With that said, there are some complaints about long wait times when contacting customer support. For more information, go to our Phone.com user reviews page.

RingCentral: Best Vanity Number Provider With Advanced Features

RingCentral is one of our top-rated business phone systems, and it offers vanity phone numbers in addition to unlimited domestic calling. It also comes with a mobile app and video calling functionality. The service starts at $19.99 per user, per month, and is good for organizations that want a vanity number as well as a wealth of telephony features.

RingCentral Pricing

RingCentral offers three small business plans that range in price from $19.99 to $34.99 per user, per month on an annual basis. All plans come with unlimited domestic calling, and vanity number prices start at $15.99 per month. This is one of the more expensive options on the market.

RingCentral Tiered Plans

Essentials

The Essentials version of RingCentral costs $19.99 per user, per month and offers the choice of a free local or toll-free phone number. You can choose a vanity number and purchase it for a one-time fee of $30 as well as an additional fee of $4.99 per month. While it is easy to choose a number, it is worth noting that all versions of RingCentral only allow you to choose a toll-free vanity number, unlike Phone.com.

This version lacks the video calling functionality of the Standard and Premium editions. It doesn’t come with automatic call recording, either. Still, this offers a strong set of features for an affordable price, so it is perfect for established companies on a budget.

Standard

The Standard package supports unlimited users and includes a multilevel automated attendant, customize greetings, and the ability to configure call routing rules for all incoming call traffic. It also comes with video conferencing for up to four people at once. This tier of service is $24.99 per user, per month.

RingCentral Standard is missing the automatic call recording and voicemail transcription functionality offered by the next tier. It is also more expensive than Grasshopper and other competitors. This plan is best suited for teams that want to build complex voice menus and deploy bespoke greetings to callers.

Premium

The Premium version of RingCentral costs $34.99 per user, per month and includes 2,500 toll-free minutes, voicemail transcription, and automatic recording of all call activity. You can also connect call data to outside business software such as Salesforce and Zendesk. This is helpful if you also use those services, as it can help you keep updated information on contacts.

While RingCentral Premium is a comprehensive solution, it is perhaps too expensive for smaller teams. Additionally, it lacks sales-specific features like AirCall’s one-click dialing. And if you are only looking for a vanity number, you can save money by subscribing to the Essentials package. Still, this is a perfect system for companies that want a no-compromise feature set.

What RingCentral Is Missing

RingCentral is one of the best VoIP services on the market. However, it could prove too expensive for companies that are simply looking for a vanity phone number and a core set of features. For those professionals, we recommend Grasshopper, which costs far less yet still offers a mobile app and an attendant to automatically greet and route callers.

What Users Think About RingCentral

Our readers find that RingCentral has a lot of helpful features for making and receiving calls. They also like the intuitive user interface (UI) of the system. However, there are some customers who say that the company’s customer service is lacking. For more impressions, check out our RingCentral user reviews page.

Grasshopper: Best Vanity Number Provider for Remote Workers

Grasshopper, which starts at $29 per month, is a virtual phone system that offers the ability to adopt a vanity number. It also has unlimited domestic calling, text, and voicemail. Grasshopper is especially useful for solo workers and freelancers who want a vanity phone number on their mobile device.

Grasshopper Pricing

Grasshopper has three different plans. The $29 Solo edition offers one number and three extensions, the $49 Partner plan has three numbers and six extensions, and the Small Business version offers five numbers and unlimited extensions for $89 per month. The fact that Grasshopper doesn’t lock features behind premium editions makes it a great value.

Grasshopper Features

Grasshopper offers many of the standard functions found in competing systems. It offers local, toll-free, and vanity numbers. It also has call management and an automated attendant to route incoming calls. Grasshopper is our top pick for virtual phone number services because of its pricing, features, and usability.

Grasshopper’s features include:

Phone Numbers

Grasshopper allows customers to select vanity phone numbers at no extra cost. It also provides you with the choice to adopt a local or toll-free number. While it doesn’t offer as many choices as Phone.com, a free vanity number is rare in this space. Otherwise, Grasshopper matches other providers when it comes to phone numbers.

Call Management

Grasshopper offers all of the call management tools you’d expect of a business phone system. You can use Grasshopper to make, receive, transfer, and block calls. There is also a utility to reading transcripted voicemail messages, which is ideal for workers who do not have time to listen to each individual voicemail message.

Advanced Features

As one of the more affordable services we looked at, it’s easy to forgive the fact that Grasshopper is missing a lot of advanced features. It doesn’t have one-click dialing like AirCall, nor does it have video conferencing like Phone.com. It is best suited for those who have no need for such functionality.

Setup & Ease of Use

Grasshopper comes with a step-by-step guide for choosing a number, configuring your preferences, downloading the app, and making calls. Setup takes just a few minutes, and the company offers plenty of documentation for using all of the solution’s features. It is one of the more intuitive systems on the market today.

What Grasshopper Is Missing

Grasshopper is a solid general use phone service. However, it is missing some specialized features that lend themselves well to sales teams, such as one-click dialing and live call monitoring. If you manage a sales team and are looking for something more tailored for your needs, we recommend looking at AirCall instead.

What Users Think About Grasshopper

Those who use Grasshopper like how easily the service works with their devices. They also like that the service is easy to use. However, some users find that it is hard to configure call forwarding rules. Go to our Grasshopper user reviews page for more reviews.

AirCall: Best Vanity Number Service for Sales Teams

AirCall is a VoIP service that offers unlimited domestic calling, call queuing, and integrations with outside business software. The service, which starts at $30 per user, per month, also offers vanity numbers at no extra cost. However, what makes the service stand out is its sales-centric features such as call whisper and one-click dialing, making it ideal for sales teams and call centers.

AirCall Pricing

AirCall offers two small business pricing packages: the Essentials package costs $30 per user, per month, while the Professional edition is $50 per month and adds call monitoring and call whisper. This is one of the more expensive systems we evaluated.

AirCall Tiered Plans

Essentials

AirCall Essentials comes with the choice of a local, toll-free, or customized toll-free vanity number. On top of that, you also get unlimited domestic calling, conferencing, and a click-to-dial feature that allows workers to click on a number and ring that person automatically. This is especially helpful for sales teams that need to talk to as many prospects as possible and do not have time to dial digits.

At $30 per user, per month, AirCall Essentials is one of the more expensive entry-level packages available on the market today. It is also missing the call monitoring and analytics functionality of the more expensive Standard plan. With that in mind, AirCall’s unique call center features make it a good fit for any sales team that prioritizes calling for as many people as possible.

Professional

For $50 per user, per month, AirCall Professional adds live call monitoring. It also adds call whisper, so managers can speak to agents while they are on the phone without the person on the other end hearing. This is great for coaching new hires or for especially important calls where managers and salespeople need to work together to close a deal.

Even with the heavy price tag, AirCall is missing features found in competing solutions. It does not have video conferencing like Phone.com, so agents will not be able to have remote video calls with one another. Still, its unique call center features make it great for organizations that want to better manage agents while they are working.

What AirCall Is Missing

AirCall offers an automated attendant to greet and route callers. While this helps your company portray a more established image, it does not compare to having a live, human receptionist answer the phone. eVoice offers a live receptionist, vanity numbers, and a wealth of other calling features.

What Users Think About AirCall

AirCall’s customers like the fact that the service is intuitive. They also like the customizability of the solution. However, several customers have discovered multiple glitches. For more reviews, visit our AirCall user reviews page.

eVoice: Best Vanity Phone Number With a Live Receptionist

eVoice is a virtual phone service that offers vanity numbers, unlimited calling, a mobile app, and texting. With a starting price of $10.83 per month, the service also offers the ability to hire a live receptionist for an extra fee. The system is good for teams that want a human to always answer the phone instead of an automated system.

eVoice Pricing

Pricing for eVoice’s plans range in price from $10.83 to $66.66 per month on an annual basis. Each plan comes with monthly calling limits and a free local or toll-free number. Vanity numbers are available at an extra price depending on the number. eVoice has one of the more expensive top-tier plans available.

eVoice’s service plans include:

• eVoice Lite: $10.83 per month for 300 calling minutes for up to two users
• eVoice Standard 1: $24.99 per month for 1,000 calling minutes for up to five users
• eVoice Standard 2: $41.66 per month for 2,000 calling minutes for up to 10 users
• eVoice Standard 3: $66.66 per month for 4,000 calling minutes for up to 15 users

eVoice Features

eVoice comes with all the basic telephony features of its competitors. It also has unlimited extensions and an automated attendant if you don’t want to pay extra for a live receptionist. Call recording, video calling, and faxing all cost an extra fee.

eVoice’s features include:

Phone Numbers

eVoice provides a local or toll-free number with each new account. Custom vanity numbers are available for an extra fee, and pricing for them depends on the number you choose. It matches most of its competitors in this regard.

Call Management

eVoice offers features for making calls, as well as blocking and routing them. It also comes with a call screening feature so that you can see who is calling before you pick up the phone. All told, it is nearly identical to other solutions we looked at.

Advanced Features

eVoice offers the ability to hire a live human receptionist for your phone service. Pricing starts at $129.95 per month for 50 receptionist minutes. For $179.95 per month, you get 100 minutes, and the top-tier plan costs $399.95 per month for 250 minutes. This is good for companies that want to add a personal touch to their phone presence.

Setup & Ease of Use

eVoice is relatively easy to set up. The service offers a guide setup process, and you can always reach out to the company’s customer support team for help. The interface isn’t as smooth as other systems on the market, but it should be intuitive enough for non-technical employees.

What eVoice Is Missing

eVoice offers a helpful utility for choosing a vanity number. However, you are restricted to simply requesting a vanity number and waiting for confirmation from the company. If you want to browse available numbers by industry, you may want to consider RingBoost instead.

What Users Think About eVoice

Our readers are satisfied with eVoice, saying that it offers solid call quality and that it is easy to use. Common complaints include the company’s unreliable customer support and the occasional inaccuracy of voicemail transcriptions. Go to our eVoice user reviews page for more information.

RingBoost: Best Vanity Number Provider for Industry-specific Numbers

RingBoost, which offers varied pricing based on number and region, is a virtual phone number provider that offers vanity numbers preselected based on category and industry, such as healthcare or automotive. It is not a phone service like other competitors, but it allows you to buy vanity numbers for as little as $15 per month that will forward to your business phone. The service is ideal for companies that want to browse for vanity numbers related to their industry.

RingBoost Pricing

RingBoost’s pricing is unique in the sense that you can buy a vanity number independent of a phone service. Pricing for toll-free vanity numbers can cost anywhere from $15 per month to more than $100 depending on the number and whether you want nationwide control of that number.

You can buy additional toll-free minutes in the following packages:

• 100 minutes: No extra charge
• 250 minutes: $15 per month
• 500 minutes: $30 per month
• 750 minutes: $45 per month
• 1,000 minutes: $50 per month
• 2,000 minutes: $100 per month
• 5,000 minutes: $250 per month

RingBoost Features

RingBoost sells vanity numbers that can be forwarded to any existing phone number. As such, it does not have the wealth of features offered by other services we looked at. It is a good service for those who want a robust number browsing tool.

Additional RingBoost features include:

Phone Numbers

RingBoost allows you to purchase both local or toll-free numbers. While toll-free numbers offer transparent pricing as you configure your options, you will have to speak with someone on RingBoost’s sales team to learn how much your desired local number will cost. This is different from other providers that notify you of pricing for both kinds of numbers.

Call Management

RingBoost simply sells phone numbers that forward to existing lines; it does not offer call management of its own. If you want to buy a vanity number for a new phone service, you should look at Phone.com or another system instead.

Advanced Features

To look up vanity numbers, simply type in a keyword on RingBoost’s website and select an industry. It will then provide you with dozens of potential numbers that you can buy for your business. This is unique compared to other solutions, and it could be a good fit for business owners who know they want a vanity number, but don’t know exactly what they are looking for.

Setup & Ease of Use

Selecting a number from RingBoost is easy and takes just a few minutes. If you need to inquire about the price of a local vanity number, the company will take just a few business days to respond to you. Overall, using RingBoost is a painless experience.

What RingBoost Is Missing

RingBoost is essentially a call forwarding system, so it’s missing most of the features found in dedicated phone systems. You will also need an existing phone service to forward incoming calls to. If you are looking to start fresh with a new service, you may want to look at Phone.com instead.

What Users Think About RingBoost

RingBoost is popular with people who already have a phone service in place and are simply looking for a vanity number. They find that it is also very easy to use. However, some customers find that they are not satisfied with the company’s customer support hours.

Who Vanity Numbers Are Right For

Vanity numbers are useful because they are more memorable to customers than a standard numeric number. Vanity numbers make it easy for your business phone number to stick in the minds of prospective clients, so they will be more likely to reach out to you than your competitors. They also save your customers time and frustration, as they can remember your number easier.

With that in mind, vanity numbers are not a good fit for everyone. If the scope of your business is in one local area, a local number might add a more personal touch. Additionally, a standard toll-free number might look more professional to potential customers. For more information, check out our guide on buying a custom number for your business.

Bottom Line

Vanity numbers are a simple and relatively affordable way to stick out in the minds of your client base. In most cases, vanity numbers are available with most business phone services. These systems include a wealth of helpful features to help you better manage your call traffic and serve customers.

If you are looking for both a vanity number and capable business phone service, we suggest Phone.com. Best of all, the service is backed by a 30-day money-back guarantee for new clients. Visit the company’s website today to learn more.

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