800.com offers local and toll-free vanity numbers dedicated to tracking leads, forwarding calls, and managing outreach campaigns. Monthly fees start at $23 per user, with all plans featuring standard call features, but vary in the number of user seats, phone numbers, and calling minutes. Our 800.com review scored high for general features and ease of use, thanks to its all-inclusive plans and intuitive interface.
800.com Review at a Glance
| Best For | Small businesses that primarily communicate through calls and texts |
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| Standout Features |
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| Pricing Plans (Monthly) |
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| Free Trial | 30-day money-back guarantee |
| Customer Service |
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- For brand recognition: One of our best vanity number providers, 800.com has a dedicated inventory of custom numbers. Pick from hundreds of easy-to-remember patterns that align with your business and boost brand memorability.
- For bulk SMS campaigns: Many VoIP phone systems limit the ability to send large volumes of SMS messages. However, 800.com offers SMS marketing tools for optimizing conversions and sales. Send personalized updates to your contact list and track every campaign aspect.
- For tracking lead conversations: With its built-in call tracking tool, 800.com earned a spot among our best virtual phone number providers. Set up multiple toll-free lines and identify which channels drive sales in an intuitive analytics dashboard.
- For an all-in-one communications platform: Like most virtual phone systems, 800.com lacks core features supporting multichannel interactions and collaboration. Nextiva is a full-featured platform that enables seamless management of team and client communications in one place.
- For managing high call volumes: 800.com’s basic functionality may not be ideal for handling large volumes of incoming calls. Ooma includes a range of call management features for its business phone system to simplify call routing and enhance team efficiency.
- For a more affordable cloud telephony app: 800.com’s monthly starting fee appears costly compared with other providers offering a similar feature set. Grasshopper, for example, starts at $18 per month, providing a cheaper option while also focusing on calls and text messaging.
800.com Alternatives
While 800.com shines as a call forwarding service, it has a few limitations that may not suit more sophisticated business needs. Missing features include third-party integrations, collaboration tools, and comprehensive call management. Here are some 800.com alternatives worth considering:
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| Best For | Comprehensive call management | Small teams that share responsibility for taking calls | Omnichannel team and customer interactions |
| Monthly Starting Price (per User) | $19.95 | $18 | $25 |
| Learn More | Visit Ooma Read Our Ooma Review | Visit Grasshopper Read Our Grasshopper Review | Visit Nextiva Read Our Nextiva Review |
800.com Pricing
3.5 / 5
I gave 800.com a fair score because, while it offers annual discounts and charges a fixed monthly fee for unlimited users, its monthly plans are higher than the industry average for a virtual phone system. Nonetheless, 800.com pricing reflects its value for businesses seeking to manage multiple toll-free lines in one place.
All 800.com plans include the same standard call features, with variations based on user count, allotted minutes, and SMS credits. While there’s no free trial, new users can explore its phone service risk-free through a 30-day money-back guarantee.
| 800.com Plans | Personal | Unlimited | Pro |
|---|---|---|---|
| Best For | Individuals with low-level phone use | Individuals making high-volume calls | Small teams needing multiple toll-free lines |
| Monthly Pricing (per User) | $23 | $59 | $149 |
| Annual Price (per User, per Month) | $19 | $49 | $127 |
| Number of Seats | 1 | 1 | Unlimited |
| Number of Included Minutes | 1,000 | Unlimited | 5,000 |
| Phone Numbers (Local/Toll-free) | 1 | 1 | 5 |
| SMS Credits | 50 | 500 | 1,000 |
| Outbound Calling | ✓ | ✓ | ✓ |
| Call Recording | ✓ | ✓ | ✓ |
| Voicemail Transcription | ✕ | ✕ | ✓ |
General Features
4.54 / 5
800.com scored highly for this category as it includes all the key features small businesses look for in a virtual phone system. All three plans have similar feature inclusions, with a focus on call forwarding and SMS campaign tools. It provides a wide selection of toll-free numbers and a dedicated inventory of vanity numbers, allowing businesses to select the best option for branding needs.
Choose phone numbers based on your call and text messaging needs. (Source: 800.com)
You’ll have access to different routing methods for call forwarding. Standard call forwarding directs calls to your mobile or a single phone line, while simultaneous call forwarding alerts multiple phones at once. Sequential call forwarding rings several phones following the order of priority or availability. You can also add multiple extensions, upload your phone greetings, and configure the voicemail settings according to your business hours.
Note that the 800.com website doesn’t list all the included features across its three plans. To give you an idea, I listed other key features included with all 800.com subscriptions:
- Auto-attendant
- Voicemail
- Call transcription
- Call recording
- Simultaneous call forwarding
- Sequential call forwarding
- Outbound calling
- Custom greetings
- Autoreplies
- Call transcription
- Virtual fax
Niche Features
4.38 / 5
800.com offers premium functionalities like vanity numbers and call recording that other providers reserve for paid add-ons or higher-tier plans. From SMS marketing to call tracking, these features can boost your marketing efforts and reach your target audience with timely and relevant messages.
Learn more about each niche feature by clicking on each item below:
With your 800.com number, you can send bulk text messages and run termed campaigns for announcing promotions, sales, and service updates. The ‘Campaigns’ functionality is available to all new 800.com accounts, which you can access through a web browser. Each monthly plan includes a specific number of SMS credits for sending messages to your contacts. Note that you need to register your number to avail of the service.
Use the campaign input screen to create your marketing messages. (Source: 800.com)
When creating a new campaign, you’ll need to fill out a set of custom fields to personalize the information displayed in your text message. You’ll also have to indicate the opt-out message the customer should reply with to stop receiving your message. Once you’re done, you have the option to send the message immediately, save it as a draft, or schedule the time and day to be sent.
800.com’s call tracking tool lets you identify which marketing campaigns drive more sales calls to your business line. It provides useful data insights to enhance your marketing copy, modify ad spending, and assess return on investment across all campaigns.
Keep track of your calls with call analytics. (Source: 800.com)
With 800.com’s phone number generator, you can assign as many phone numbers as needed for each campaign, channel, or location. This provider uses dynamic number insertion (DNI), which automatically switches the tracking numbers on a website based on the visitor’s marketing source. This allows you to identify which ads are driving more leads.
800.com features call analytics for examining call data and trends from incoming and outgoing calls, helping businesses evaluate the effectiveness of their call handling processes. The analytics dashboards include key metrics such as call duration, volume, wait times, and resolution rates. Various filter types are available for more focused and efficient data analysis.
Identify call trends and extract key information from your calls. (Source: 800.com)
This provider integrates call analytics with call tracking to identify peak days, times, and locations for incoming calls. To better analyze previous conversations, 800.com comes with call recording, transcriptions, and keyword spotting. Transcriptions convert phone calls into text-based records, making it easier to retrieve information, while keyword spotting offers additional insight by detecting the most frequently used phrases and customers’ sentiments.
Customer Service
3.5 / 5
For customer support, 800.com earned a fair score because of limited operation hours, from Monday to Friday 9 a.m. to 6 p.m. Support options are limited to phone calls and requesting tickets. If you need after-hours assistance, you can submit a request through their website widget and wait for a response on the next business day.For self-service resources, the helpdesk portal offers detailed guidance on setting up various 800.com features, such as text messaging, number management, call routing, and inbox configuration. Based on customer reviews, support representatives were responsive and professional, contributing positively to its overall score.
Ease of Use
5 / 5
I awarded a perfect score for 800.com’s usability, thanks to its smooth and seamless navigation. The overall layout emphasizes clean visuals and easy-to-access controls to support beginners and new users in setting up their accounts and managing phone numbers.
Add multiple numbers to your account at any time. (Source: 800.com)
800.com features a comprehensive inbox, which stores all your calls, texts, voicemails, and faxes in a centralized location. This simplifies communication management by providing access to all interactions in one place. Core features can be easily located in navigation tabs, while its intuitive dashboard presents a quick overview of key metrics.
Expert Score
4.69 / 5
800.com performed well against other virtual phone systems because of its straightforward interface and easy setup of virtual numbers. All subscription tiers include access to the same call forwarding features but vary based on call minutes, available phone numbers, and user count. This gives businesses the ability to choose the appropriate plan based on specific user needs and call volume patterns.
The extensive selection of toll-free vanity numbers enables businesses to browse through a large pool of phone numbers and select what best fits their brand and objectives. The actual process of obtaining a business phone number is also fast and seamless, enabling teams to start making calls and texts within minutes.
What Users Think About 800.com
According to recent 800.com reviews, the majority of users share positive feedback about the platform’s ease of use and virtual number selection. They also praise the support team’s responsiveness. Clients view 800.com as a transformative tool for their business growth, as it enables them to easily customize phone numbers and gain valuable insights into their call patterns and customer preferences.
Here are the most recent ratings earned by 800.com on popular review sites:
- Trustpilot: 4.4 out of 5 based on 639 reviews
- G2: 4.6 out of 5 based on 369 reviews
- GetApp: 4.6 out of 5 based on 146 reviews
How We Evaluated 800.com
I tested 800.com and explored user feedback on popular review websites. As the basis for my evaluation, I compared it with other popular virtual phone systems on the market. From there, I created a scoring system divided into a set of criteria: pricing, general features, niche features, customer service, ease of use, and expert score. Learn how I came up with our 800.com review by clicking on the tabs below:
To assess 800.com’s value for money among small business owners, I examined if its feature inclusions are worth the cost. I compared its monthly per-user fees with the industry average for virtual phone systems and awarded points if it was below $30. It earned additional scores for its 30-day money-back guarantee and 15% annual subscription discount.
I considered the essential functionality most small businesses seek in a virtual phone system, such as unlimited local calls, basic call handling, and virtual number options like toll-free and vanity numbers. Additionally, I checked whether premium features like analytics, call recording, and voicemail transcription are available in standard plans.
In assessing niche features, I focused on the advanced communication needs of small businesses. These include the ability to make international calls, forward incoming calls to another line, and integrate the phone system with existing applications.
A clean, intuitive interface is an important consideration for businesses, so I checked how easy it is to configure the call settings and set up extensions on the platform. I determined how long it would take for a new user to be familiar with the technology and how many clicks it takes to perform a specific task.
Since not all small businesses have in-house technical support, I gave more points to providers that offer multiple channels for customer service. I looked into the availability of live chat, phone support, an email ticketing system, and a help center on the website.
I looked at the provider’s standout features, value for money, and ease of use. Popularity is also a consideration, assessing if businesses are familiar with the phone system provider.
Frequently Asked Questions (FAQs)
800.com is a virtual number provider offering local, toll-free, and vanity numbers. It also works as a digital marketing tool for optimizing SMS campaigns and generating unique contact numbers for different marketing channels.
The best toll-free number provider ultimately depends on how factors like cost, setup, scalability, and features align with the specific needs and objectives of your business. However, if you’re seeking a straightforward solution with a broad array of toll-free numbers, all-inclusive plans, and stellar support, 800.com is the best choice.
The receiver of the call or the owner of the 800 number pays for the call with no expense to the person, even if it’s a long-distance call. Calls to a toll-free number can cost between $0.02 and $1 per minute, depending on the provider’s rate and the caller’s location.
Bottom Line
Our deep dive into 800.com reveals the platform’s unique functionality as a virtual phone system. Its wide range of toll-free and vanity number options largely benefits businesses needing multiple phone numbers for expanded reach. With its robust call-forwarding features, 800.com is also ideal for small companies that want to increase staff availability. Get toll-free numbers and vanity numbers at 800.com for as low as $23 a month.
