eVoice Review: Features, Alternatives & Pricing for 2023
Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative.
Marianne is a staff writer at Fit Small Business who covers business phone services, VoIP, and video conferencing tools.
This article is part of a larger series on VoIP.
eVoice is a business phone solution offering virtual phone numbers, live receptionist services, and inbound call management tools. The monthly plan starts at $14 per user, and bigger discounts apply to annual billing and volume purchases. It’s an excellent fit for businesses wanting to project a robust company image. In our eVoice review, this provider scored high in pricing, general features, and customer service—but lower in specialized features.
eVoice Review: At a Glance
Overall Score:
3.78 / 5
What We Liked
- Has all types of virtual phone numbers
- Unlimited extensions
- Live receptionist services
- Single plan structure makes it easy to scale
What's Missing
- Extra charge for SMS
- Lacks third-party integrations
- Outdated interface
- No team chat
When to Use eVoice
- Creating a local presence in another country: eVoice is one of our best virtual phone number providers as it supports international numbers. It also offers an international forwarding feature, allowing you to send calls to your businesses in foreign markets.
- Tracking marketing campaigns: A single eVoice subscription includes three toll-free numbers, including various toll-free prefixes to choose from. It benefits businesses wanting to assign tracking numbers for their marketing campaigns.
- Professional phone line: eVoice offers the convenience of having a professional business line accessible from its mobile app.
- Low-cost phone system with rich call routing features: It provides various call routing tools, such as professional greetings, unlimited extensions, and a dial-by-name directory. All features are available in one package, helping you save on costs.
- Live answering service: Instead of hiring a third-party answering service, eVoice offers an all-inclusive package with a team of live receptionists and standard call features.
When to Use an Alternative
- Full-featured business phone system: At eVoice, call recording, business texting, and web conferencing come at extra costs. If you need access to all features without plan upgrades and additional fees, consider Zoom Phone. Learn more in our Zoom Phone review.
- Third-party integrations: RingCentral, the market’s leading business phone system, integrates with 200-plus popular third-party applications to allow users to sync different tools with their phone system.
- Bulk text messaging campaigns: 800.com offers affordable SMS marketing campaign tools for distributing mass texts or alerts to everyone on your contact lists. Read our 800.com review for details.
eVoice Deciding Factors
eVoice is an excellent choice for small businesses looking for an easy-to-use, affordable voice-over-internet-protocol (VoIP) solution without the extra features. With its inbound call management and live receptionist plans, it allows businesses to establish an image of a larger company.
Best For | Businesses needing a straightforward virtual phone system with live receptionist services |
Standout Features |
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Pricing Plans |
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Annual or Volume Discounts Available |
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Integrations |
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Customer Service |
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eVoice Alternatives
Like any VoIP service, eVoice has its set of disadvantages. We spotted issues that may affect the overall user experience, including lengthy activation for vanity phone numbers, lack of integrations, and additional charges for text messaging and call recording. If these drawbacks concern you, here are alternatives to consider:
Learn More |  |  |  |
|---|---|---|---|
Best For | Small teams needing a cheap virtual phone provider with no per-user fees | Businesses needing a full-featured unified communications solution | U.S.-based companies looking for unlimited international calling |
Monthly Starting Price | $31 | $32.99 per user | $27 per user |
Learn More |
Not what you’re looking for? Read our guide on the best small business VoIP services to explore other compelling options.
eVoice scored 4 out of 5 for pricing due to its cheap per-user fee, two-week free trial, and generous discounts for annual billing and bulk purchases. One factor that sets it apart from competitors is its single-structure plan. The Elite plan, which starts at $14 per user, per month, includes 30,000 inbound minutes and three local/toll-free numbers. Additional minutes are charged at 3.9 cents per minute
eVoice Pricing & Plans | Elite |
|---|---|
Best For | Solopreneurs or small businesses needing a professional business line |
Monthly Pricing ($/User/Month) | $14 |
Annual Pricing ($/User/Month) | $12 |
Number of Toll-free & Local Numbers | 3 |
Unlimited Extensions | ✓ |
Web Portal & Mobile App | ✓ |
eVoice Add-ons
eVoice’s Build Your Own Plan lets you choose from a variety of add-on features to meet your specific needs. Each comes with an additional monthly charge.
- Voicemail-to-text (V2T): There are two V2T plans: auto-service (automatic transcription) and premium service (human-assistance transcription).
- Call recording: Records all inbound and outbound calls and stores them for 30 days.
- Web conferencing: Upgrade comes with screen sharing for up to 95 participants.
- Business (SMS) texting: Enable your eVoice number to send and receive text messages.
- Outbound fax: Send faxes for an additional monthly fee of $1.95 per user. You may use your eVoice-included minutes—one page equals one minute.
- International numbers: Activate international numbers on your account for $29.95 per number, per month.
- Live receptionist: Hire a team of live receptionists to answer your business calls. Monthly plans start at $139.95 for 50 receptionist minutes and 2,000 eVoice minutes.
eVoice Features
eVoice provides a virtual phone service dedicated to small businesses. Users get to pick a local or toll-free phone number and access a host of features for inbound call management. It has a cloud-based interface that lets users modify their call routing schedules. The platform also has a mobile app for managing calls on the go.
We awarded eVoice a perfect score for general features as it covers various call routing functions to manage incoming calls. Its mobile app lets you create call forwarding schedules, view voicemails, and make calls on your business phone line. Additionally, eVoice ensures 100% service uptime, saving you from unexpected system breakdowns.
Subscribing to eVoice’s Elite plan gives you the following features:
- Auto-attendant
- After-hours greeting
- Call blocking
- Call forwarding
- Call queueing
- Call routing
- Call transfer
- Call screening
- Caller ID
- Hold music
- International forwarding
- Professional greetings
Through its web portal, eVoice lets you add an after-hours greeting to your auto-attendant. (Source: eVoice)
eVoice only received a 1.88 out of 5 rating for this category due to the lack of integrations and the charging of additional fees for web conferencing and SMS. As expected of any virtual phone system, it lacks advanced features like team chat, international calling, and interactive voice response (IVR). Still, eVoice does well as a cloud phone service thanks to its live receptionist plans and international forwarding feature that lets you transfer calls to any destination.
Click on each feature below to discover eVoice’s top offerings:
Virtual Voicemail
eVoice has advanced voicemail features that convert voicemail to audio files, transcribe voicemail to text, and manage voicemails on any device. It sends an email of a voicemail’s audio recording, so you get notified of an incoming message. If you’re unavailable to respond, eVoice lets you forward the email to a specific person. You can also send voicemail transcriptions in your inbox or email.
eVoice delivers all voicemail features to your mobile device, making it easy to manage your voicemail. (Source: eVoice)
Live Receptionist
eVoice offers a separate package for users wanting to add an answering service to their eVoice plan. The live receptionist service provides a team of four to six U.S.-based operators who will handle your calls from 8:00 a.m. to 8:00 p.m. They are trained to schedule appointments, respond to customer questions, and handle administrative tasks.
Advanced Reports
eVoice provides a unified view of your call logs, including information about the origin, date, time, duration, and frequency of calls. Customize reports by displaying your preferred call tracking metrics and converting them into detailed charts. For collaboration needs, eVoice allows users to share reports with their team and send automatic email updates.
eVoice’s advanced reports keep track of call trends, including which calls were answered and abandoned. (Source: eVoice)
eVoice nearly earned a perfect score for customer service, given its multiple support channels. For technical assistance, users may reach out via live chat, phone, or email on weekdays from 8 a.m. to 8 p.m. Eastern Time. If you prefer self-service, the support center offers access to onboarding resources, training manuals, FAQs, and billing guides.
We gave eVoice a rating of 4.13 out of 5 for ease of use because while its user interface (UI) looks a bit outdated, it still gets the job done without the steep learning curve. We checked eVoice reviews from verified users and found similar comments about its web and mobile app being easy to set up and use. Still, customers think the interface would need some updates to enhance its usability.
The eVoice mobile app is a full-featured phone service accessible from your smartphone. (Source: Google Play)
eVoice earned 3.13 out of 5 for our expert evaluation because of its rich call management features, cheap per-user pricing, and wide range of customer support channels. Although eVoice is lagging behind when it comes to UI design and collaboration tools, it offers excellent value for money for small businesses looking for an easily managed virtual phone system.
Here are the most recent ratings earned by eVoice on popular review sites:
- Capterra: 3.6 out of 5 based on 14 reviews
- TrustRadius: 9.2 out of 10 based on 9 reviews
- G2: 2.8 out of 5 based on 5 reviews
How We Evaluated eVoice
We tested eVoice and checked user feedback on popular review websites. As the basis for our evaluation, we compared it with other popular virtual phone systems in the market. From there, we created a scoring system divided into a set of criteria: pricing, general features, niche features, customer service, ease of use, and expert score.
Learn how we evaluated eVoice by clicking on the tabs below:
20%
Pricing
25%
General Features
20%
Niche Features
10%
Customer Service
10%
Ease of Use
15%
Expert Score
20% of Overall Score
We checked for the availability of a free plan, free trial, and discounts for annual billing and volume purchases. We provide additional points if the provider’s base plan costs $30 or less.
25% of Overall Score
We looked at capabilities essential to a virtual phone system, such as unlimited calls, audio/video conferencing, and a mobile app. We also considered the type of uptime service level agreement (SLA). eVoice gets an additional point for the availability of any of these features.
20% of Overall Score
We checked the niche features of eVoice to see the additional value users get by subscribing. In evaluating phone systems, we check if they offer overseas calling, international numbers, and an IVR system. We also give additional points if it has robust integrations.
10% of Overall Score
We assess the quality of customer service by checking the number of hours and days the support team is reachable. Higher points are given if it operates 24/7. We also looked at the availability of customer support channels, including email, phone, and live chat.
10% of Overall Score
We evaluated eVoice’s user interface based on its usability and the technical skill required to set up and operate its entire platform. We explored its web portal and mobile app and considered the firsthand experience of its users.
15% of Overall Score
We came up with our expert score by comparing eVoice against other leading virtual phone systems. We also consulted recent eVoice reviews to see what others say about its features, ease of use, cost-effectiveness, and popularity.
*Percentages of overall score
Bottom Line
Voice is a good choice for small businesses looking for a budget-friendly, feature-rich virtual phone solution. Besides its live receptionist services, it offers business phone numbers and robust inbound call management tools. Additionally, eVoice has premium features that allow users to extend its functionality without switching between providers. Sign up for its 14-day free trial to get a full view of eVoice’s capabilities.
