Faithe J. Day, Ph.D.

An auto-attendant script is like your virtual receptionist, ready to impress every caller that comes through your phone system. With a well-crafted script, you can greet your callers warmly, share essential company information, and guide them effortlessly through your phone system. This thoughtful approach not only enhances your brand’s first impression but also streamlines call…

When it comes to protecting sensitive information, choosing the best HIPAA-compliant cloud storage provider can make a big difference. Look for services that seamlessly integrate with your existing tools and include essential security features like audit logs and strong encryption. Also, consider advanced sharing options that allow you to lock files with passwords, receive notification…

As remote work has become the norm, video conferencing platforms like Zoom have transformed the way we meet and connect from a distance. Whether you’re leading a team brainstorming session or catching up with friends, video calls have become second nature for many of us. However, there is always more to learn about Zoom, as…

A virtual office gives your business a professional address, mail handling services, and access to office amenities without the cost of leasing a full-time workspace. Many virtual office providers also include live receptionist services, meeting room access, business phone numbers, and compliance support, making them a practical solution for remote teams, startups, consultants, and growing…

Yes, this is another piece on using artificial intelligence (AI) in your workspace. But this is not just any old article on productivity and engagement. In this article, I want to explore the future of AI voice assistants as the best companion a business owner could have, with a few key caveats to keep your…

It’s that time of year again when my internet service provider (ISP) sends me the inevitable email that it’s time to upgrade my internet connection or keep the same old cable services. While I have always been a fan of cable internet, after the era of cord-cutting and shifting to remote work, having fast and…

With the many platforms available for managing marketing campaigns, customer calls, and agent performance, it’s easy to accumulate more software and subscriptions than necessary. Therefore, every business owner can benefit from integrating tools and technologies that overlap or provide similar features. This is particularly applicable to voice-over-internet-protocol (VoIP) phones and customer relationship management (CRM) systems….

Microsoft has become synonymous with office technology, and many business owners have adopted the 365 Workspace plans for collaboration and Microsoft Teams for remote communication. However, businesses needing a phone system may benefit from exploring Microsoft Teams Phone. As a cloud-based solution, the Microsoft Teams Phone system lets you join calls from multiple devices while…

Zoom and Google Meet are popular video conferencing platforms with free workspace plans and collaborative features like screen sharing, meeting recording, and whiteboarding. In this Zoom vs Google Meet comparison, Zoom is ideal for businesses looking for extensive video meeting tools and integrations. On the other hand, Google Meet is a more practical choice, especially…

Finding the right software for your business is crucial when searching for the best call recording apps. High-quality call recording software helps improve customer communications by providing a record of interactions that you can use later. Additionally, these recordings are beneficial for team training, as they allow agents to learn from real-life situations they may…

Slack is a team communication platform that provides businesses with centralized messaging, file sharing, and task management. Its virtual workspaces allow users to collaborate and share updates in real time. Based on our Slack review, it’s a good fit for businesses looking for extensive third-party integrations for team-based communications and remote collaboration. Its free plan…

Microsoft Teams is a collaboration app that allows video conferencing, team chat, and file sharing. While the business plans start at $4 per user (billed annually), there is also a free version with similar features. Microsoft Teams works best for remote and hybrid work, allowing teams to stay connected, access shared content, and keep up…