Faithe J. Day, Ph.D.

Voice-over-Internet Protocol (VoIP) technology offers mobile-friendly features that make it a great fit for iPhone users, allowing you to manage business calls on your device. The best VoIP apps for iPhone let you keep work and personal calls separate, forward calls as needed, and collaborate with your team through shared phone number access After comparing…

Cloud contact center providers help small businesses manage customer conversations across voice, chat, email, SMS, and other digital channels without maintaining on-premise call center hardware. The best platforms include tools like automatic call distribution, call monitoring, agent dashboards, reporting, and AI-powered automation to improve customer service and team productivity. After comparing pricing, features, ease of…

AI note-taking tools help small businesses save time by automatically recording, transcribing, summarizing, and organizing meeting notes. Instead of assigning someone to take notes manually, these tools capture key discussion points, action items, decisions, and follow-ups so your team can stay focused during the meeting and move faster afterward. After comparing pricing, transcription quality, meeting…

The best answering service for small businesses provides trained live receptionists and tools to handle calls, record client details, schedule appointments, and process orders. They offer a range of services, including 24/7 coverage, live chat support, custom scripts, and bilingual agents, which improve the entire call flow and deliver a positive caller experience. I evaluated…

Voice-over-Internet-Protocol (VoIP) providers offer mobile apps for their platforms, allowing users to manage communications on the go. The best VoIP app for Android includes a free phone number for making business calls anywhere, engaging with clients via text, and forwarding callers to the right destination. In this guide, RingCentral stood out to me as the…

The best VoIP apps for small businesses in 2026 combine calling, messaging, and video on a single platform, with RingCentral standing out as the best overall for scalability and integrations. These apps let teams manage business communications from any device while providing tools such as call routing, voicemail transcription, and team collaboration. In this guide,…

Whether you require multiple extensions or a single point of contact, free business phone numbers are among the primary benefits of choosing a VoIP service provider. When signing up for a virtual phone plan, the top free business phone number app doesn’t charge extra fees for virtual and phone number bundles. It also offers call-handling…

The best business email providers give you more than just a custom domain; they also include productivity tools, advanced security, and scalable storage to help your business run efficiently. To help you find the right fit, I tested and compared the top options on the market for 2026, evaluating each based on pricing, features, security,…

Getting a Google Voice number is quick and straightforward: sign in with your Google account, choose your number, and complete the setup in minutes. As of 2026, Google Voice is also available as a stand-alone subscription, making its business plans more accessible to solopreneurs and small teams. Google has continued to improve Voice with a…

Artificial intelligence is no longer just a future trend; it’s now a core part of how businesses operate. In fact, 67% of businesses are already using AI in 2026, with adoption continuing to grow amongst small businesses and solopreneurs. From automating customer support to generating marketing content and analyzing data, today’s AI tools can significantly…

If you’re looking for a Facebook advertising agency to manage your campaigns, the right partner can help you generate leads, increase sales, and improve return on ad spend (ROAS). Based on my evaluation of dozens of digital marketing providers, the best Facebook advertising services for small businesses in 2026 are Straight North, WebFX, and Lyfe…

Remote work is no longer a temporary trend, but a standard operating model for many small businesses and distributed teams. Whether your team relies on mobile devices in the field or on cloud-based communication tools for virtual collaboration, choosing the right business phone plan provider can significantly impact productivity and customer service. The best business…