6 Best Call Recording Apps

RingCentral almost always sits at or near the top of our list of best voice-over-internet-protocol (VoIP) phone systems, so it’s not surprising that it is also the best call-recording app. Depending on the plan tier, RingCentral provides inbound and outbound on-demand and automatic voice call recording. The platform also offers video conferencing call recordings with transcriptions and call summaries generated by AI.

Additionally, RingCentral has more than 300 integrations with third-party applications and many strong VoIP call features, like a multi-level attendant and call handling, as well as unified communications (UC) functionality, such as video conferencing and team chat.

With all these features, RingCentral might be too much for businesses looking for simple call recording rather than a full-fledged VoIP/UC system. In addition, unlimited call recording storage requires the Ultra tier, which carries a monthly fee of $45 per user. For more storage space, consider OpenPhone, which provides the same monthly unlimited storage for $33 per user.

RingCentral’s RingEX plans each offer call recording and transcription, but the recording features differ across plans. The Core plan offers traditional VoIP features like unlimited domestic calling, 100 toll-free minutes, and a multi-level auto-attendant, with the option of on-demand call recording.

This contrasts with the Advanced plan, which offers automatic and on-demand call recording. The Ultra plan also includes call recording and transcriptions, but it is the only plan that provides unlimited storage for files, messaging, and recordings. Therefore, the Ultra plan is recommended if you need secure cloud storage for your call recordings.

• Cloud storage: Call recordings are retained on the cloud for a year. This includes both voice and video meeting recordings.
• Virtual numbers: RingCentral is one of the few providers that includes every direct inward dialing (DID) number type. This includes local, toll-free, vanity, and international numbers for your business so your customers can reach you on a dedicated line that isn’t your personal number.
• Closed captions: During a recording, you can also use the RingCentral app to enable a scrolling window of live captions to make phone calls more accessible and easier to archive.

Record, transcribe, or caption calls in the RingCentral app. (Source: RingCentral)

Rev Call Recorder is the best call recording app for quality call transcriptions. The platform guarantees 99% accuracy in written records, surpassing the 95% accuracy of its AI offerings. For captions and call transcriptions, you can receive your transcription within less than 12 hours of placing your order, while global subtitles may take up to 48 hours.

If you need the documentation immediately, you can use AI-generated transcripts. The company sends these transcripts via email, the online workspace, or the app in a PDF or Word format. You can also access your transcripts in the file manager, which allows you to customize and edit them for accuracy. However, there are limitations to the transcription services.

For example, human transcription comes with an additional cost of $1.99 per minute and there is an extra 25 cents per minute for AI-generated transcription. While this shouldn’t be a problem if you only have a few short calls, businesses that require extensive call transcription should consider RingCentral, which includes AI-assisted transcription on phone and video calls with its RingEX plans.

Although Rev Call Recorder is free to download, users can purchase credits within the app, starting at $1.99 for a minute of transcription. But, when you log into your account on the company website, you can buy a VoiceHub subscription with unique features and services that can be added to your account.

By signing up for the free plan online, you can receive unlimited call recording on incoming and outgoing calls, high-quality playback, and recording sharing with up to 300 minutes of AI transcription. The Basic plan expands upon this with 1,200 AI transcription minutes per month and a 15% discount on human transcriptions, while the Pro plan includes 6,000 AI transcription and caption minutes per month.

The Enterprise plan offers the highest level of data encryption and security for businesses that require HIPAA-compliant call recordings and transcriptions. Rev is also expanding to offer AI transcription in 37 languages, while global subtitles are available in 17 languages from $6.49 to $15.99 per minute from fluent speakers in less than 48 hours.

• Share recordings: Give key stakeholders a copy of your call recordings via email, Dropbox, or Evernote.
• High-quality playbacks: There’s no need to take notes during a call. You can review important details at your leisure using the playback feature. With this, you can focus and be fully present in the conversation.
• Trim recordings: Sometimes, you only need a portion of the call to be shared and highlighted. In this case, trimming the recordings is useful. You’ll find this option in the three-dotted settings of the recorded file.

Shorten recordings with in-app transcription editing. (Source: Rev)

OpenPhone is a budget-friendly VoIP option for small businesses, starting at just $19 monthly. Although it is more expensive than a pure call recorder, it offers essential features, including call recording and voicemail transcription across all tiers. The higher-tier plans also include call summaries and transcripts generated by artificial intelligence.

As a service that works well across platforms, OpenPhone’s API makes it easier to transfer call recordings and files to CRMs and other workspace tools. Accessing call recordings is simple, as all recordings are available through a shared number link. You can also share calls with team members using the internal threads feature, which is best for providing feedback to agents or employees.

While OpenPhone does offer integrations with other platforms, for businesses looking to create a communications stack, it can only serve as a virtual phone system because it lacks unified communication features, like video conferencing. RingCentral might be a better choice for a more robust communications system.

OpenPhone provides three phone plans, each offering different recording and transcription features. The Starter plan includes voicemail transcription and manual call recording as part of a basic phone system. In comparison, the Business plan offers automated call recordings and CRM integrations, so you can share recordings and transcriptions across platforms.

The Business and Enterprise plans include AI contact suggestions that fill in caller details after recording and transcribing a call. The Enterprise plan also provides the most reporting and support features, with audit logs, priority support, and a dedicated account manager. Contact a sales representative to learn more about custom pricing for this plan.

• Voicemail transcription: OpenPhone can automatically transcribe your audio messages and send them to your email or Slack to make responding to messages faster.
• Call coaching: Supervisors get a clearer picture of conversations with advanced monitoring features. Management can listen to call recordings and view message exchanges to help coach team members.
• AI call summaries and transcripts: Get an easy-to-read breakdown of what was said during a call and outline the potential next steps for team members to take with the customer.

OpenPhone AI includes time stamps for more accessible call transcripts. (Source: OpenPhone)

Google Voice is one of the top phone recording apps available, catering to solopreneurs looking for a workspace solution with call recording features. The Google Voice subscription supports both on-demand and automatic recordings, a huge advantage for small businesses that don’t necessarily need advanced recording features and are focused only on communications initiated by customers and employees.

Although Android devices have limited call recording options, Google Voice is available on mobile iOS and Android. You can also use it on a web browser, which works well for recording important business calls. In both cases, an audio notification feature informs call participants that the recording has started. With a Google Workspace account, admins can use Google Vault to access recordings, while end-users will see them in the call logs.

At the same time, the automatic recording option is only available in the highest-tier plan, and the base plan doesn’t include call recording. Additionally, Google Voice doesn’t provide transcription services. If you need this feature to improve customer service and team collaboration, choose Rev Call Recorder.

Although Gmail users can access a free virtual phone number with a personal email account, adding a business line requires a Google Workspace subscription, which starts at $8.40 a month. Therefore, the following Google Voice plans to provide VoIP phone services that can be added to one of the Workspace plans.

The Starter plan provides service for up to 10 users, with access to domestic calling and voicemail transcription. However, this plan does not offer call recording. For those who need on-demand call recording and expanded calling, the Standard plan offers unlimited users, regional calling, and e-discovery for calls and voicemails. For on-demand and automatic call recording, the Premier plan also offers international calling for businesses that communicate with a global clientele.

• Call recording announcement: Upload an audio message or a text-to-speech file to inform attendees that the recording has started. The “add another announcement” option allows you to convey announcements in multiple languages.
• Google Vault: As the administrator, you can manage the retention period of call recordings via Google Vault. You can download and delete files according to your needs.
• Voice call logs: Users can access their call recordings from the call log, which makes it easier to see which calls are incoming and outgoing, as well as additional information, like messages.

Open the call log to view previous recordings and conversations. (Source: Google)

If you need to accommodate multiple online meeting participants, TapeACall Pro is the best call recorder app, as it offers dedicated features for conference calling. For example, it can record Zoom meetings scheduled on your Google Calendar by toggling the automatic recording option in the calendar settings.

Arranging a manual recording is also simple. Tap the red record icon on the app, choose the option to call +1 number to add the conference call, and then dial the Zoom meeting’s location number. Select the “Merge calls” option and provide the Zoom meeting ID, participant ID, and passcode. Only the meetings created from a Premium Zoom account are available for TapeACall recordings.

While TapeACall Pro can integrate with multiple apps and offers high-quality call recording features, TapeACall Pro requires an upfront cost of $10.99 on iOS. Its subscription costs are also significantly higher than other apps. If affordability is your priority, Rev Call Recorder is worth considering.

TapeACall Pro has a complex monthly pricing structure, which includes different plans depending on the recording and transcription features required after paying $10.99 for the app. For a Pro account, the monthly subscription ranges from $5.99 to $7.99 for incoming and outgoing call recording, unlimited storage, and sharing via SMS, email, and file hosting services.

The annual TapeACall Pro subscription is $129.99 per user, making it one of the most expensive plans on the list. There are also additional fees for unlimited transcriptions, word-searching, and recordings. In addition to the paid TapeACall Pro app, TapeACall has a free version to record calls and memos, so consider these other options if you are an Android user who only needs simple call recording or dictation services.

• Call transcription: Easily refer to a moment in a call using transcriptions. If you’re looking for a particular keyword, a venue for your upcoming event, or a schedule for your next client meeting, simply type it in the search field.
• Unlimited recording storage: There’s no cap on the number of recordings stored in TapeACall Pro. All the recordings are securely kept in the cloud within its servers.
• Online sharing: Send recordings to colleagues or clients without the hassle. TapeACall Pro integrates with Dropbox, Google Drive, Evernote, and OneDrive.

Send your call recording to a file-sharing app from your mobile phone. (Source: TapeACall)

GoTo Connect is the best call recording app for audio and video calls, making it work well for everything from conference calls to customer service. Across plans, GoTo Connect provides access to call recordings, transcriptions, and local or cloud storage, and you can access your recordings from any device.

For business owners with a remote workforce or virtual client meetings, GoTo Connect offers video meeting recordings, transcriptions, and post-call summaries generated with AI. Supervisors can also benefit from the contact center plan, allowing them to use audio call recordings to train customer service agents or provide direct feedback.

Additionally, GoTo Connect provides detailed call reports and sentiment analysis of your recordings so that you can improve call resolution and support. However, these features are only available on the highest tier plans, which can be costly if you already have a business phone system. For simple call recording, consider TapeACall Pro, which offers multiple subscriptions at different price points to suit your business needs.

GoTo Connect offers three subscription plans that reflect different business needs. The Phone System plan is the most basic service, providing simple VoIP features and recording for audio calls and virtual meetings. This plan also includes voicemail transcriptions and transcriptions for virtual meetings.

In comparison, Connect CX is the best customer experience plan for businesses that work with clients and customers. For those who want call recording with more AI features, this plan also includes call summaries and transcripts, making searching for information in your calls easier.

The Contact Center plan provides support for both agents and supervisors, making it the best plan for businesses that utilize call recording for feedback and coaching. This plan also features sentiment analysis for recorded calls, making this the best plan for those looking to enhance customer service and support by reviewing recordings.

• Simultaneous ring: To reduce wait times, GoTo Connect features a simultaneous ring, which allows multiple agents to receive calls at the same time. This includes IP phones, smartphones, and computers. Once received, all devices can record to local or cloud storage.
• End-to-end encryption (E2EE): GoTo Connect encrypts video meetings and conference calls for more secure communication with customers and clients.
• Call reports: Use the admin console to view details on call activity, recordings, and conversations. These reports can be used to keep track of call metrics for customer service representatives and provide feedback.

View detailed call reports in the mobile and desktop app. (Source: GoTo Connect)

Each call recording app has different capabilities, so it is essential to consider how you record calls before choosing the best app. Most apps offer on-demand recording, which lets you manually record a call. However, if you plan on recording all your calls, you might prefer an app that offers automatic recording, like OpenPhone.

Additionally, some apps only allow you to record your incoming calls, so if you run marketing campaigns or provide call-backs, you will need to find an app supporting outgoing calls, like RingCentral.

Audio quality is one of the most important features to assess in your call recording app. While audio quality is partially tied to the quality of your phone and its microphone, a good phone call recording app will have features that improve call quality, such as noise cancellation or sound enhancements.

You also want to look for an app that is intuitive and easy to use so you don’t have any issues recording calls. For example, apps that clarify how to stop and start your recordings and apps with a file manager so you know where to find your recordings after a call.

A basic call recording app typically focuses on recording, saving, and storing your calls. However, some businesses can benefit from additional features like call transcriptions. Transcriptions provide a written record of each call, which is useful for recalling customer details or archiving meeting notes.

While many call recording apps use artificial intelligence to automate call summaries and transcripts, apps like Rev Call Recorder offer human transcription services. When working with global clients or customers, look for apps that provide transcripts and translations of multiple languages.

Call recordings serve as a necessary source of truth for keeping track of customer interactions and ensuring they are preserved. Therefore, it is important to find an app with a file storage solution that works best for your business, allowing you to easily share audio files with key stakeholders, like clients or staff.

While some apps provide local storage so you can download recordings to your device, a good call-recording app will have some form of cloud storage to access your recordings across devices. Cloud storage also benefits businesses with a high volume of calls that need to be saved for future reference.

There are different rules for call recording that you should consider before downloading an app. For example, the Google Play store banned call recording software in 2022, so Android users should be cautious about downloading certain apps.

Depending on where you live, the laws around call recording differ by jurisdiction. In some states, all parties on the call must consent to the recording, while in others, only one party’s consent is required. If you live in a state that requires two-party consent, consider an app that introduces the call with a privacy message or call recording announcement.

Rev Call Recorder is a free mobile app that does not charge for recording calls. If you are an iPhone user, simply download the app to access simple call recording features and automated call transcriptions.

TapeACall Pro and Rev Call Recorder are great options when working strictly with an iPhone. You can also select a business phone provider with multiple platform options like RingCentral or Google Voice.

Whether or not it is legal to record phone calls depends on your location. If you live in a one-party consent state, recording is legal as long as one person is aware of the recording. In two-party consent states, you will need the consent of all parties to record a call legally. While some exceptions exist, you should consult the laws relevant to your location or profession before using a call recording app.