5 Best Call Recording Apps in 2023
Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative.
With more than five years of content writing experience, Sam covers office technology topics at Fit Small Business, including business phone systems and unified communications as a service (UCaaS).
This article is part of a larger series on VoIP.
Call recordings improve customer communications, provide real-life examples in team training, and prevent disputes arising from overlooked and forgotten details. If you’re looking for the best call recording apps, find one that allows you to record incoming and outgoing calls and offers an automatic recording option. Transcriptions and file sharing in the cloud are must-have features as well.
To help you find the right solution for your business, we evaluated dozens of software to round up the top five call recorder apps and determined how they fit specific needs:
- Google Voice: Best overall for solopreneurs looking for a free service and basic recording features
- TapeACall Pro: Call Recorder: Great option for businesses that hold conference calls frequently
- Rev Call Recorder: Ideal for teams that require professionally performed transcriptions
- Cube Call Recorder: Excellent option for capturing calls on voice-over-internet-protocol (VoIP) and messaging apps
- ACR Call Recorder: Solid choice for teams wanting a variety of cloud recording options
Best Call Recording Apps at a Glance
Best Call Recording Apps | Starting Price | Key Features | Device Compatibility | FSB Rating |
|---|---|---|---|---|
 | Free; paid plans start at $10 per user a month | On-demand, automatic recording for inbound and outbound calls, and voicemail transcription | iOS, Android, and web browser | 4.80 out of 5 |
 | $9.99 a month (free trial available) | Recording for incoming, outgoing, and mid calls, call transcription, no recording limits | iOS and Android | 4.72 out of 5 |
 | Free | No recording limits, playbacks, share recordings via email, SMS, and file hosting | iOS | 4.46 out of 5 |
 | Free; one-week premium access is priced at $4.99 | Cloud recordings, call geotagging for Android, and shake-to-mark for Android | iOS and Android | 3.71 out of 5 |
 | Free | Auto- and manual recording, audio editor, recording sharing, including in the cloud | Android | 3.56 out of 5 |
Google Voice: Best Overall Call Recording App
What We Like
What's Missing
Google Voice, which earned a spot on our list of the best business phone systems, is also our top pick among the best phone recording apps in the market—providing access through different devices. In fact, it’s not limited to mobile iOS and Android systems, since you’ll be able to use it on a web browser. It caters to solopreneurs looking for an affordable solution.
Google Voice’s personal plan, which comes at no cost, offers call recording capabilities. However, the feature is limited to incoming calls. Nonetheless, this is a huge advantage for small businesses that don’t necessarily need advanced recording features and are focused only on communications initiated by customers and employees.
The platform supports both on-demand and automatic recordings. However, the automatic recording option is only available in the highest-tier plan. In both cases, there’s an audio notification feature informing call participants that the recording has started. To access recordings, admins go to the Vault, while end users see them in the call logs.
Unfortunately, Google Voice doesn’t provide transcription services. If you need this feature to improve customer service and team collaboration, choose Rev Call Recorder.
Want to know if Google Voice is the right solution for you? Read this comprehensive Google Voice review before subscribing to the free plan.
Google Voice Features
In auto-recording mode, Google Voice displays the “Auto Rec” sign to inform participants that the call is recorded. (Source: Google Voice)
- Visual indicator for recording: Participants in the call see that the call recording is in progress. The virtual phone system shows “Auto Rec” when it’s in auto-recording mode.
- Call recording announcement: Upload an audio message or a text-to-speech file informing parties in the call that the recording has started. If you want to have multiple announcements conveyed in other languages, use the “Add another announcement” option.
- Google Vault: As the administrator, you have the privilege of managing the retention period of call recordings via Google Vault. Download and delete files, according to your needs.
TapeACall Pro: Call Recorder: Best for Recording Conference Calls
Overall Score:
4.72 / 5
What We Like
- No limits on recording length
- Easy online sharing of recordings with stakeholders
- Unlimited transcription is available on the free trial
What's Missing
- No free version, unlike top recording app Google Voice
- More expensive monthly plan compared to other providers
- Merging calls to include the recording line is bothersome for some users
TapeACall Pro: Call Recorder Pricing
- Monthly: $9.99 for incoming and outgoing call recording, transcriptions, unlimited storage, and sharing via SMS, email, and file hosting services
- Annual: $59.99
- Free trial: 7 days for the annual plan
For those who need to accommodate multiple participants in online meetings, TapeACallPro: Call Recorder is the best call recorder app—offering dedicated conferencing features. It records Zoom meetings listed on your Google Calendar, and by toggling on the automatic recording option in the calendar information, you won’t have to bother setting up the recording.
Arranging a manual recording is easy: tap the red record icon on the app, choose the option to call +1 number to add the conference call, and then dial the Zoom meeting’s location number. Select the “Merge calls” option and provide the Zoom meeting ID, participant ID, and passcode. Note that only the meetings created from a Premium Zoom account are viable for TapeACall Pro recordings.
Unlike Google VoiceTapeACall Pro: Call Recorder doesn’t have a free version. Its monthly subscription also costs more than other apps. If affordability is your priority, other than Google Voice, it’s worth considering Rev Call Recorder, Cube Call Recorder, and ACR Call Recorder free phone recording apps.
TapeACall Pro: Call Recorder Features
Follow the conversation in the call with TapeACall Pro: Call Recorder’s transcription.
(Source: TapeACall Pro: Call Recorder)
- Call transcription: Easily go back to details mentioned in the call by referring to transcriptions. If you’re looking for a particular keyword, for example, a venue for your upcoming event or a schedule for your next client meeting, simply type it in the search field.
- Online sharing: Send recordings to colleagues or clients without the hassle. TapeACall Pro: Call Recorder integrates with Dropbox, Google Drive, Evernote, and OneDrive.
- Unlimited recording storage: There’s no cap on the number of recordings you store in TapeACall Pro: Call Recorder. All the recordings are securely kept in the cloud within its servers.
Rev Call Recorder: Best Call Recording App With Transcriptions
Overall Score:
4.46 / 5
What We Like
- No subscription charges and no ads
- No recording limits
- Automatic privacy disclosure for compliance
What's Missing
- Only available on iOS
- Additional cost on transcription services
- 12-hour waiting time for human-generated transcription
Rev Call Recorder Pricing
- Free: No cost for unlimited call recording on incoming and outgoing calls, high-quality playback, and recording sharing
- Transcription: $1.50 per minute
- Automated transcription: 25 cents per minute
Rev Call Recorder is among the best call recording apps for iPhone users who need good transcriptions. The platform guarantees 99% accuracy in written records, as they employ over 72,000 expert human transcriptionists. In less than 12 hours after your order request, you’ll be able to secure your call transcription. But if you need the documentation immediately, there’s the option to use artificial intelligence (AI)-generated transcripts.
The transcripts will have timestamps and verbatim tags. The company sends the file via email and the app. Take note, however, that the transcription comes with a cost: $1.50 per minute for the human transcription and 25 cents per minute for the AI-generated version. This shouldn’t be a problem if you only have a few, short calls.
If you require transcription for many lengthy calls now and then, go for platforms that include transcription in their subscription plans to save more. Consider using Cube Call Recorder, the best call recording app for iPhone and Android with a transcription service on its premium access subscription. With its one-week, six-month, and annual plans, you’ll easily manage subscription costs based on your needs.
Rev Call Recorder Features
Shorten recordings to highlight only the parts you want your colleagues and clients to take note of.
(Source: Rev Call Recorder)
- Trim recordings: Sometimes, you only need a portion of the call to share and highlight. In this case, trimming the recordings is most useful. You’ll find this option in the three-dotted settings of the recorded file.
- Share recordings: Give stakeholders a copy of the recordings via email, Dropbox, or Evernote.
- High-quality playbacks: There’s no need to take down notes during a call because you can use the playback feature in case you want to review an important detail. With this, you can focus and be fully present in the conversation.
Cube Call Recorder: Best for Capturing VoIP Calls
Overall Score:
3.71 / 5
What We Like
- PIN lock and touch and face ID for secure recordings
- Auto-remove old recordings
- Recordings have excellent quality, according to some users
What's Missing
- Some features like geotagging are not applicable on iOS devices
- Useful features like added security settings have an additional cost
- Cloud recordings are limited to Google Drive
Cube Call Recorder Pricing
- Free: No cost for capturing incoming and outgoing cellular and VoIP calls, and excellent sound quality
- Premium access: Includes cloud recordings, security settings, such as PIN lock and face ID, and text notes on existing records
- One week: $4.99
- Six months: $34.99
- One year: $49.99
If you frequently make and receive calls on different VoIP and messaging apps,Cube Call Recorder is the best choice for a free call recorder for both iPhone and Android. It records calls on Skype, Viber, WeChat, WhatsApp, Hangouts, Kakao, Telegram, and LINE. You must enable overlay permissions to make the app’s control widget appear on your screen during a call.
Aside from the omnichannel recording, Cube Call Recorder packs highly useful features, including security settings (e.g., PIN lock and touch and face ID). However, one drawback of using the platform is that it only stores files on Google Drive. If you’re using other file hosting services, TapeACallPro: Call Recorder is a better option for an app to record phone calls, as it covers a broader range of online storage tools, like Dropbox, Evernote, and OneDrive.
Cube Call Recorder Features
Record calls made and received on different messaging platforms, including Skype, Viber, and WhatsApp. (Source: Cube Call Recorder)
- Geotagging: Know where calls took place on a map. This feature is only for Android users.
- Smart clean: You don’t have to manually delete old recordings to have more room for more recent ones. The system automatically removes these files.
- Shake-to-mark: If you want to highlight an important detail in a conversation, shake your phone while the recording is ongoing. Take note that this feature works only on Android phones.
ACR Call Recorder: Best for Online Recordings
Overall Score:
3.56 / 5
What We Like
- Wide range of recording formats
- Recording search by number, name, or notes
- Option to include and exclude phone numbers for recordings
What's Missing
- Compatible with Android only
- Outdated interface
- Lacks VoIP call recording capabilities
ACR Call Recorder Monthly Pricing
- Free: No cost for auto- and manual recording, recording notes, cloud sharing, and password protection
ACR Call Recorder is the best call recording app for Android users looking for a platform that offers a variety of cloud services. It allows uploading files to Google Drive, Dropbox, and OneDrive. It supports File Transfer Protocol (FTP), as well as auto-email, so you have plenty of options to make your recordings available online and share them with stakeholders easily.
The call recordings have automatic and manual modes and are available in different formats: MP4, M4A, WAV, OGG, FLAC, AMR, and 3GP. After the call, a “Keep Recording” prompt confirms if the recording should be stored or deleted.
Take note that ACR Call Recorder is available for Android users only. Unlike Cube Call Recorder, it only supports phone calls and does not cover calls made on VoIP apps.
ACR Call Recorder Features
ACR Call Recorder allows users to auto-delete old and short recordings. (Source: ACR Call Recorder)
- Auto delete: Under the General settings, you have the option to toggle on this feature, so you won’t have to worry about deleting old recordings manually. There’s also a feature for auto-deleting short recordings.
- Recycle bin: If you need to retrieve a deleted recording, access it from the recycle bin. Take note that if you delete the file from the recycle bin, the recording is permanently deleted, and you won’t be able to recover it.
- Excluded and included number: In case you don’t want all calls to have recordings, you have the option to limit recordings to the calls to and from specific phone numbers.
How We Evaluated the Best Call Recording Apps
Several call recording apps in the market today offer manual and automatic recording options for business communications. However, different providers will vary in terms of cost, features, customer support, and ease of use. To structure our evaluation, we used the following criteria points to assess the top call recorder apps:
25%
Pricing
30%
General Features
20%
Advanced Features
10%
Support
15%
Expert Score
25% of Overall Score
We checked if the providers offer a free plan and free trial. We considered how affordable their paid plans are, noting if there’s a monthly plan available.
30% of Overall Score
We gave more points to phone recording apps with Android and iOS compatibility. We also favored those that allow an unlimited number of users. Also, part of the general features we considered included the file manager for downloaded calls and file sharing of recorded calls.
20% of Overall Score
We specifically looked for advanced call management features, like call forwarding and voice transcription. We also awarded more points to call recording apps with international calling and data encryption and protection capabilities.
10% of Overall Score
Those that provide 24/7 customer service hours had more points than other providers. We also considered other support channels, such as live chat, phone, email ticketing system, and help center.
15% of Overall Score
We checked user reviews on third-party platforms. We also compared each of the best phone call recorder apps’ value for money, popularity, ease of use, and standout features.
*Percentages of overall score
Bottom Line
While call recording is a standard feature in VoIP phone systems, there are apps dedicated solely to capturing phone conversations. These call recording apps improve business communications, allowing you to spot areas of improvement in customer service and catch details discussed with external stakeholders.
Among the providers in the market today, Google Voice stands out, as it offers a forever-free plan, an affordable monthly subscription price, and several excellent features, from international calling to voice transcription. Sign up for Google Voice today for free.
