Dialpad and 8×8 offer similar business communication and calling tools, yet many differences exist. Companies doing business overseas will want 8×8’s X series plans with free unlimited calling to 48 countries, while those needing large video conference capacity will appreciate 8×8’s 500-participant limit. Alternatively, Dialpad integrates with more apps and stands out for offering reliable and responsive live customer support beginning in the lowest-tier plan.
Based on our comparison, the best use cases for Dialpad vs 8×8 are as follows:
- Dialpad: Better for small to midsize businesses with distributed teams wanting an all-in-one platform for talk, messaging, and small group video meetings with strong customer support
- 8×8: Better for small to midsize companies or enterprises needing a unified communications platform for connecting with customers worldwide and video conferencing for larger groups
If you’re looking for alternatives to Dialpad and 8×8, scroll down to the list of options toward the end of this article or check out our list of the best small business VoIP services.
Dialpad vs 8×8 at a Glance
Pricing Starts From
$15 per user, per month*
$12 per user, per month**
Unlimited to 14 or 48 countries with X Series plans
For More Information
*Pricing is based on the Dialpad Standard plan with annual billing.
**Pricing is based on the 8×8 Express plan with yearly billing.
How We Evaluated Dialpad vs 8×8
8×8 and Dialpad are unified communications as a service (UCaaS) providers whose features include robust voice-over-internet-protocol (VoIP) business phone systems. We compared 8×8 vs Dialpad by looking at various plans with VoIP, UCaaS, and inbound and outbound call center features.
We analyzed feature sets, ease of use, and advanced tools for different use cases, such as sales teams and international customers. In each case, we examined the overall functionality of the business phone systems. Here’s a complete breakdown of these factors:
- Pricing (20%): We reviewed the cost of each plan tier and noted any user requirements or limitations. We also checked out the free trial lengths and discounts for annual billing.
- General features (30%): We checked out the call handling and management features for Dialpad vs 8×8, including auto-attendants, ring groups, and voicemail. Plus, we considered the availability of mobile and desktop apps.
- Ease of use (20%): We evaluated each provider’s sign-up and setup process, including self-service and customer support options. We also assessed mobile and desktop apps and browser usability.
- Advanced features (30%): We looked at UCaaS features, tools for international workers and customers, and integrations. In addition, we explored reporting options, including speech analytics.
Best for Pricing: 8×8
*8×8 X-Series plans are based on a monthly payment, and you can save up to 25% with annual billing.
**Business Communications plans are based on a monthly payment, and you can save $60 a year with annual billing. Contact Center and Sales Dialer plans also incur per-minute fees.
8×8 has a slight edge over Dialpad for overall cost because 8×8 offers a less expensive entry-tier package. Additionally, it doesn’t require a minimum number of licenses, and X-Series plans provide a steep discount for annual prepayment. Further savings are possible with 8×8 if you make international calls, as X-Series plans include unlimited calling to up to 48 countries.
In comparison, Dialpad charges per minute for international calls. Contact center and sales dialer subscriptions also incur per-minute fees for inbound and outbound calls. If you prepay your Dialpad Business Communications subscriptions, you’ll save $60 per year. However, Dialpad doesn’t offer annual discounts for sales dialer or contact center subscriptions. 8×8 X-Series plans reward annual prepayment with a yearly discount of $96 to $504, depending on the package.
For example, if you choose the 8×8 X-2 plan and elect for annual billing, you’ll pay $288 per user, per year with no minimum purchase. Dialpad’s Pro package costs $300 per user, per year, and you must purchase three licenses. If you want an auto-dialer, Dialpad’s Sales Dialer plan costs $1,140 per year plus 1 cent per minute inbound and 2 cents per minute outbound, whereas 8×8 X-6 costs the same price per year minus the per-minute fees.
Best for International Calling: 8×8
8×8 is the clear winner for international calling, thanks to unlimited international calling on X Series plans. X2 includes unlimited calling to 14 countries, like Australia, France, New Zealand, and Spain. Calls to similar regions with a Dialpad plan start at 3 cents per minute. The X4 package supports unlimited calls to 48 countries, such as China, India, and Japan, whereas Dialpad per-minute costs start at 3 cents.
Multiple international calls per day can quickly add up when using Dialpad. Since average call duration ranges from 4.7 to almost 9 minutes, making 60 calls a month could add more than $10 to your monthly bill. However, 8×8 doesn’t support outgoing international text messaging, but you can receive incoming messages. Dialpad allows outgoing SMS messages, but you’ll pay a fee for each message that varies by country.
Both services let your employees call other team members using the phone system for free, regardless of location. Plus, you can choose local numbers in 120 countries with 8×8 vs Dialpad’s support for 59.
Best for UCaaS Features: 8×8
8×8 and Dialpad apps support virtual collaboration, but 8×8 offers greater functionality than Dialpad. Up to 500 people can meet with 8×8 vs Dialpad’s 10-person limit for video meetings. Contact center plans integrate with Facebook and Twitter, giving your team a central space to review social media messages. And 8×8 supplies unlimited media storage for recordings and files.
8×8 also offers a separate yet integrated Front Desk app for receptionists. They can view presence data for all users and know who’s available to take a call. In contrast, Dialpad users have access to the free version of Dialpad Meetings with support for 45-minute conferences. You can share a link to files, but the document isn’t stored in Dialpad.
The addition of 8×8’s eXperience Communications as a service (XCaaS) platform, which combines UCaaS and contact center as a service (CCaaS) features, makes it a better solution than Dialpad for centralizing your data, communication, and collaboration. Get more information about the platform’s capabilities in our expert 8×8 review.
Best for Calling Features: 8×8
In the 8×8 vs Dialpad debate, 8×8 ranks higher for call handling and management features. X6, X7, and X8 include queued callback, whereas only Dialpad contact center and sales dialer subscriptions offer callbacks, and you’ll pay a per-minute fee in each case. Although Dialpad supports automatic recording, it’s only available on shared phone lines, and administrators can’t access or automate recording on individual lines.
However, both services provide multi-level auto-attendants and hunt groups (called departments by Dialpad). Dialpad edges out 8×8 when it comes to ring groups, offering up to 25, whereas 8×8 users are limited to nine unless they add extra groups that come in bundles of one, six, and 15.
When routing calls, Dialpad and 8×8 both support skills-based routing. However, X6 subscriptions go a step further by allowing omnichannel routing to efficiently route calls from SMS, email, chat, and social media to the best agent.
Best for Integrations: Dialpad
The table above shows integrations that are unique to each platform. Although 8×8 lists 53 integrations, some options connect to the same system but are for different users. On the other hand, Dialpad lists 44 integrations without duplicates, including Zapier, which can be used to facilitate thousands of other integrations. Both platforms support the following popular business tools:
- Microsoft 365
- Google Workspace
- Zoho CRM
- Microsoft Teams
However, only Dialpad Enterprise subscriptions—with a minimum of 100 users—can access the security integrations for a single sign-on (SSO), such as Okta and OneLogin. In comparison, all 8×8 X Series plans support Okta and Azure. If you want to integrate your small business VoIP service with specific customer relationship manager (CRM) or help desk software, check out each provider’s available integrations to see if your favorite tools are listed.
Best for Customer Service: Dialpad
Dialpad takes the lead over 8×8 for customer service because it offers live customer support on its base plan and 8×8 doesn’t. Instead, 8×8 Express users can submit a trouble ticket, interact with the virtual assistant, Otto, or explore the knowledge base. Plus, Dialpad’s help center is easier to navigate and more visually appealing than 8×8’s.
8×8 also receives more complaints about difficulties reaching and understanding 8×8 customer service agents, but this issue doesn’t occur with every call. However, if you need a service level agreement (SLA) and have fewer than 100 users, 8×8 could be the better option.
If this 8×8 vs Dialpad comparison didn’t pull you in one direction or another, you might want to consider a Dialpad or 8×8 alternative. Other options may provide different integrations or price points better suited to your business.
A few 8×8 and Dialpad alternatives include:
- RingCentral: For a unified communications platform with robust integrations, consider RingCentral, as it offers hundreds of connections to CRMs, help desk tools, and industry-specific platforms. Learn how these platforms differ in our Dialpad vs RingCentral comparison.
- Grasshopper: Small businesses may prefer a virtual phone system that doesn’t charge per user like Dialpad and 8×8. In this case, Grasshopper’s upper-tier plan comes with five numbers and unlimited employee extensions.
- Zoom United: Zoom’s UCaaS platform features intuitive video conferencing, social media streaming, and group chat. You can also add an unlimited international calling package to 18 countries for $10 a month.
Frequently Asked Questions (FAQs)
What is Dialpad used for?
Companies use Dialpad as a business phone system to make and receive calls from customers. It’s also used for communication and collaboration between teams, with features such as team messaging, screen sharing, and small group video meetings. Check out our full Dialpad software review to learn more about its features and costs.
Do 8×8 & Dialpad support three-way calling?
Yes. Dialpad and 8×8 allow users to turn a phone call into an audio conference with three users. The platforms use a conference bridge to add callers to a call. During a phone call, 8×8 allows up to 15 people to join.
Is Dialpad a dialer?
Although Dialpad doesn’t have a built-in auto-dialer like 8×8, it integrates with CRMs and lets you efficiently make calls from your existing software. This feature puts the details on your screen so that sales teams can move through a list of leads quickly. Explore the best predictive dialer software providers to find a solution for your outbound calling teams.
Dialpad and 8×8 are both reputable phone systems with excellent features. However, our top overall pick for small businesses is 8×8. It stands out for higher video capacities, unlimited international calling, and advanced UCaaS and CCaaS features. 8×8 also offers an inexpensive base plan for $15 per user, per month, and you can try it during a 30-day free trial.