Grasshopper and Google Voice are virtual phone providers that offer cloud-based communication solutions to small businesses and solopreneurs. Both of these solutions provide simplicity and affordability, though they lack the advanced (and expensive) features of an enterprise voice-over-internet-protocol (VoIP) platform like RingCentral or Nextiva.
Grasshopper’s platform caters to small businesses, startups, and individuals who need basic calling and texting solutions. On the other hand, Google Voice best serves small teams and solopreneurs who want a communications platform that plays nice with other Google apps.
- Grasshopper: Best for small businesses and startups that need basic VoIP calling and texting solutions
- Google Voice: Best for solopreneurs and freelancers who need a simple communications solution that works well with other Google products
Grasshopper vs Google Voice at a Glance
$29 per month
Free; paid plans start at $10 per user, per month
Unlimited Domestic Calling
Yes, in the U.S. and Canada
Yes, in the U.S. and Canada
7-day free trial
Yes, with Google Meet Integration
Business SMS Messaging
Advanced Call Analytics
Takeaway: Grasshopper and Google Voice solve fundamental communication needs, but Grasshopper delivers more functionality when it comes to helping your small business show up professionally. With custom greetings, call management features, instant responses, and more, Grasshopper satisfies all your phone calling needs. Google Voice is a great low-cost solution for solopreneurs and freelancers who plan to use other Google apps, like Google Meet, Google Calendar, and Google Fi, but its finite functionality makes it a limited platform.
How We Evaluated Grasshopper vs Google Voice
Grasshopper and Google Voice have a lot in common, but the tiny nuances set them apart for different use cases. To identify which platform best serves small business, we looked closely at the following criteria:
- Price: We compared pricing plans to see which tier best served small business budgets while providing the necessary functionality.
- Functionality: We looked at each platform’s capabilities to determine if it solved small business communication use cases.
- Call management features: We analyzed call management features to see which service helped create better, more professional call experiences.
- Ease of use: We looked at each program’s complexities to see how easy it is to use for businesses, agents, and customers.
- Integrations: We compared integration functionality to see which platform worked better with a business’ tech stack.
- Scalability: We looked at pricing and functionality to determine each platform’s ability to scale with a growing business.
- Support: We looked at the availability of customer support, support channels, community forums, and quality of knowledge centers.
- Overall customer reviews: We compared feedback from end users to see what they thought about each solution.
When to Use Grasshopper
Grasshopper makes business phone systems simple and affordable for small businesses that need a VoIP provider. The platform offers communication fundamentals with unlimited calling and SMS, but keeps it basic and easy to use by excluding additional features like team messaging, document sharing, and video conferencing.
Pricing plans start at $29 per user, per month (for one number) on Grasshopper’s Solo plan. Unlike enterprise solutions, all of Grasshopper’s features are available on every plan—making it a question of how many phone numbers and extensions you need rather than which features you’d like to use.
Grasshopper Pros & Cons
Affordable pricing plans for small businesses
Lack of advanced communication features
Features are available across all tiers
Mobile app lacks functionality and needs more support
Custom greeting and instant response functionality
Easy setup and ongoing management
Grasshopper’s pricing plans vary based on the number of desired users and extensions, but each plan has all the functionality that the platform has to offer. Solopreneurs, partnerships, and small teams will all find plans that’ll satisfy their needs without breaking the bank:
- Solo: $29 per month for one phone number and three extensions
- Partner: $49 per month for three phone numbers and six extensions
- Small Business: $89 per month for five phone numbers and unlimited extensions
Businesses can add extra numbers to the Partner and Small Business Plan for just $10 per month each. Annual pricing is also available and can discount plans by 10% or more.
Why Grasshopper Is the Better Choice for Small Businesses & Startups
- Affordability: Plans are affordable for small teams, and each tier provides all the functionality that the platform offers.
- Simplicity: The platform keeps it simple by providing the basic communication services: phone calling and business texting.
- Professional call management: Custom greetings, instant responses, and incoming call control make it easy for your business to handle communications professionally.
When to Use Google Voice
Google Voice is an easy-to-use business VoIP solution that works entirely over the internet. It’s an excellent solution for solopreneurs and freelancers who want a professional virtual phone number for their business but don’t want the complexity that comes with landlines or traditional PBX systems. Google Voice unifies all your business numbers, calls, and text messages into one simple, manageable platform.
Google Voice can be used for free, but it’s limited to one user, U.S.-only numbers, and select functionalities. For more extensive business purposes, paid plans start at $10 per user, per month, and this includes unlimited calling, unlimited SMS, voicemail transcriptions, and Google integrations. Small businesses that want more advanced call management features and reporting will need to upgrade to Google Voice’s premium tiers.
Google Voice Pros & Cons
Google Voice Pros
Google Voice Cons
Free plan can satisfy initial startup needs
Lacks advanced features
Low-cost plans that scale easily for small teams
Limited local numbers
Easy to integrate with other Google apps
Voice-to-text functionality isn’t reliable
Google Voice Pricing
Compared to its top alternatives, Google Voice has one of the least expensive entry-level plans available. The platform isn’t flashy, but it delivers on its core communication services (phone calling and business SMS) with the quality you’d expect from Google. The pricing plans scale nicely if you’re a solopreneur looking to bring on a partner or build out a small team:
- Personal: Free for one user only
- Starter: $10 per user, per month for up to 10 users and up to 10 domestic locations; includes unlimited calling and SMS, as well as Google integrations
- Standard: $20 per user, per month; adds unlimited users and domestic locations as well as a multilevel auto attendant, desk phone support, and Ring Groups
- Premium: $30 per user, per month for unlimited users, domestic locations, and international locations; provides advanced reporting
Why Google Voice Is the Better Choice for Solopreneurs & Freelancers
- Competitive prices: Google Voice has one of the cheapest entry-level pricing plans in the industry.
- Google integrations: Businesses that already utilize the Google Workplace (formerly G Suite) will love building this communications program into their workflow.
- Video conferencing: Google Voice provides video conferencing through its Google Meet integration, while Grasshopper does not have that functionality.
Grasshopper vs Google Voice: Which Is Better for Small Businesses?
Google Voice and Grasshopper both serve businesses at different stages in their development, but there’s a lot these two platforms have in common:
- Easy to use: Grasshopper and Google Voice’s simple solutions make their platforms intuitive and straightforward to use.
- Affordable plans: Google Voice and Grasshopper provide affordable plans for solopreneurs, small businesses, and everyone in between.
- Unlimited calling and SMS: Both platforms provide unlimited calling and business texting.
While Google Voice and Grasshopper share several functionalities, Grasshopper takes the lead for its professional features and easy setup. Small businesses and teams looking for a basic VoIP service to satisfy their calling and texting needs will find Grasshopper delivers everything they need.
Small businesses and teams will find Grasshopper delivers a reliable product for a low-cost, entry-level price. From solo operations to growing the team, count on Grasshopper to provide the affordable communications your business needs to engage customers.