This article is part of a larger series on VoIP.
Grasshopper offers a complete voice-over-internet-protocol (VoIP) solution for businesses looking for various call handling capabilities and virtual phone number options. On the other hand, Google Voice is designed for solopreneurs who are existing users of Google Workspace apps and want more budget-friendly plans. In this Grasshopper vs Google Voice comparison, we take a deeper look at how these two VoIP platforms differ based on specific business needs.
The best use cases for Grasshopper vs Google Voice are as follows:
- Grasshopper: Better for small distributed teams looking to provide a calling experience that mirrors those offered by larger, centralized organizations
- Google Voice: Better for solopreneurs and freelancers using Google Workspace apps, like Gmail and Google Meet, for business
Grasshopper vs Google Voice at a Glance
Free; paid plans start at $10 per user, per month
$29 per user, per month*
Unlimited Domestic Calling
Unlimited Text Messaging
Yes, with Google Meet integration
Virtual Phone Numbers
For More Information
*Fees displayed are for monthly billing. Annual billing is available.
Best for Pricing: Google Voice
Google Voice Pricing*
*Pricing plans apply to Europe, the Middle East, and Africa. Other regions may vary.
**Rates displayed are for monthly billing. Annual billing is available.
When it comes to pricing, Google Voice takes the lead, offering a free version for solopreneurs or personal use. It has three paid plans affordable enough for small businesses with limited needs. Grasshopper’s Starter plan is only $10 and allows up to 10 users, which is considerably cheaper than Grasshopper’s Solo Plan at $29. However, unlike Grasshopper, Google Voice doesn’t offer an option for annual billing, and rates differ based on region.
While Grasshopper’s plan is more expensive than Google Voice, it provides a suite of tools included in all packages, such as call forwarding, virtual fax, extensions, and custom greetings. Not only that, but Grasshopper also offers plenty of add-on features for unique needs, such as call blasting, voice studio, virtual receptionist, international calling, and additional extensions.
Best for Communication Features: Grasshopper
Grasshopper and Google Voice provide excellent communication features with unlimited domestic calling, voicemail transcription, and international calling. However, Grasshopper has the edge over Google Voice, thanks to a few factors. First, Grasshopper supports audio conferencing for up to 10 participants, whereas Google Voice supports only up to four participants.
Grasshopper also offers VoIP and Wi-Fi calling on all packages, allowing users to make and receive calls when cell reception is poor. Virtual faxing is also offered, which enables you to have incoming faxes delivered as portable document format (PDF) attachments straight to your email inbox.
Google Voice’s communication capabilities are limited to calling, texting, voicemail, and one-to-one video calling. This makes Google Voice an effective VoIP solution for small teams with simplified communication needs.
Best for Call Management: Grasshopper
Grasshopper comes ahead as it brings more call management functions for freelancers, solopreneurs, and small business owners. It provides the basic features of a simplified phone system without additional costs. All plans allow access to all its features, such as call forwarding, instant response, and call transfers, making it ideal for businesses with growing needs. Upgrades are only required if you need additional numbers or extensions.
Unlike Grasshopper, Google Voice offers a limited array of phone system features, such as call forwarding and ring groups, that may not be enough for businesses looking for a full-featured VoIP platform. However, one of its major points is the multilevel auto-attendant, which benefits companies where callers want to talk to a specific agent or department.
Best for Virtual Phone Numbers: Grasshopper
Grasshopper is our best virtual phone number provider and the winner for this category, as it offers a range of different phone number options, such as local, toll-free, and vanity numbers. If you don’t want to change your existing phone number, Grasshopper offers a number porting service for free. This means users get all the benefits of the Grasshopper service without changing their number.
While Google Voice offers a secondary phone number for your business, it only offers one local number as its virtual number option. Users don’t have options for toll-free and vanity. If having a free local number is enough for your small business needs, check out our guide on how to get a Google Voice number.
Best for Usage Reporting: Grasshopper
Both Grasshopper and Google Voice come with usage reporting on all plans, but Grasshopper offers three different types of reports that allow you to delve into every aspect of your calls and understand how your business is doing.
Usage Reports allow you to view call metrics, such as average call length. Detail Reports provide data about calls during a specific period, including extensions, caller IDs, and destination numbers. Lastly, Activity Reports focus on the overview of calls by type, such as faxes, voicemails, and hang-ups.
While Google Voice offers an advanced reporting option, this feature is only available on the Premier plan. It uses BigQuery—Google’s multicloud data warehouse designed to help businesses analyze data through machine learning and business intelligence.
Best for Scalability: Grasshopper
In our Google Voice vs Grasshopper comparison, Grasshopper provides users with more options to expand the platform’s capabilities. It has three dedicated tiers for growing businesses, providing more call routing options flexibility. For example, the Partner and Small Business package enable users to select multiple extensions and numbers in different area codes or choose a combination of toll-free and local numbers.
While Google Voice does a good job of offering one personal plan and three dedicated tiers, its features are slightly fewer than Grasshoppers. When it comes to supporting growing businesses, Grasshopper takes the lead.
Grasshopper and Google Voice are virtual phone number providers with essential VoIP capabilities for solopreneurs and small businesses. However, neither is a suitable solution for companies looking for video conferencing functionality and a full-featured business phone system. Fortunately, other VoIP providers work better for your small business needs.
A few Grasshopper and Google Voice alternatives include:
- RingCentral: RingCentral is our top business phone system with its robust unified communication features, user-friendly interface, and a wide range of third-party integrations. It has plenty of call management capabilities, such as call screening, call monitoring, answering rules, and overall call queues.
- Nextiva: Nextiva offers a comprehensive phone solution that benefits companies with team collaboration needs. Unlike Grasshopper and Google Voice, Nextiva has a video conferencing feature that lets you host video meetings for up to 250 attendees.
- 8×8: 8×8 is the best VoIP platform for companies that frequently make international calls. It offers unlimited calling for up to 48 countries, advanced call handling and analytics, and a contact center solution.
Looking for more options? Check out our full list of the best Grasshopper alternatives.
How We Evaluated Grasshopper vs Google Voice
In comparing Grasshopper vs Google Voice, we considered the most common factors, such as pricing and standard call management features, that small businesses look for when choosing a VoIP service provider. While both providers offer excellent VoIP solutions for small businesses, each one differs in pricing structure and standout features. Take a look below at how we evaluated each provider and what they offer.
Here’s a complete breakdown of these factors:
25% of Overall Score
For the pricing, we considered the monthly cost and the number of tier plans available. We also looked at the number of features offered in the base plan.
30% of Overall Score
As part of our Google Voice vs Grasshopper comparison, we evaluated the standard features offered and saw how each functions. Our comparison considered the differences among call management features, usage reporting, and communication capabilities.
25% of Overall Score
While both Grasshopper and Google Voice are free phone number providers, they differ greatly in the type of numbers they offer. With that said, we examined which providers offer local, toll-free, and vanity numbers.
20% of Overall Score
We based our expert score on ease of use, popularity, and value for money. We also checked out user reviews and compared them to our hands-on experience.
Frequently Asked Questions (FAQs)
What are the Google Workspace apps that integrate with Google Voice?
There are 14 Google Workspace applications that integrate with Google Voice. These include the following: Google Drive, Calendar, Docs, Sheets, Slides, Forms, Sites, Keep, Chat, Meet, Gmail, Apps Script, Cloud Search, and Jamboard.
Will Grasshopper & Google work on mobile phones?
Yes. Grasshopper and Google Voice come with mobile applications for Android and iOS devices. Simply install the app on your mobile device and log into your VoIP account. After that, your phone is ready for use to communicate via voice and messaging.
Do Grasshopper & Google Voice support desk phones?
Only Google Voice comes with desk phone support. However, it’s important to check if your desk phone is listed under Google Voice devices. If it is compatible, set up your desk phone with Google Voice to make and receive calls over the internet.
Grasshopper and Google Voice are both affordable solutions and excellent virtual phone number providers. Each provider comes with basic call management features, such as call forwarding and a free business phone number. However, Grasshopper wins overall with its comprehensive set of features, communication functionalities, and usage reporting capabilities. Meanwhile, Google Voice is a better fit for solopreneurs with simplified call management needs.
To learn more about Grasshopper, read our comprehensive Grasshopper review. While at it, you may also check out our Google Voice review to help you further decide which provider fits your small business needs.