Grasshopper is a virtual phone system best for solopreneurs and small teams seeking affordable VoIP features. However, it lacks essential capabilities like team chat, videoconferencing, and robust third-party integrations. If these features are crucial to your communication needs, we recommend exploring Grasshopper alternatives that better align with your business goals and requirements. Taking into consideration…
Grasshopper is a virtual phone system best for solopreneurs and small teams seeking affordable VoIP features. However, it lacks essential capabilities like team chat, videoconferencing, and robust third-party integrations. If these features are crucial to your communication needs, we recommend exploring Grasshopper alternatives that better align with your business goals and requirements.
Taking into consideration Grasshopper’s limitations, we came up with a comprehensive list of the best Grasshopper competitors:
GoTo Connect: Best overall Grasshopper alternative
Grasshopper is a VoIP phone system provider that stands out for its various virtual phone numbers and affordable plans for small business owners. Although Grasshopper is an excellent option for solopreneurs because it offers affordable single-user phone plans, it offers little scalability, business integrations, or advanced features for collaborative teams.
For example, Grasshopper does not offer many unified communication tools, like videoconferencing or team chat features. In contrast, the best Grasshopper alternatives offer robust voice-over-internet-protocol (VoIP) capabilities and facilitate efficient collaboration through team chat and videoconferencing, accommodating as many individuals as possible in one session. In addition, they help businesses streamline workflows by enabling integrations with a wide range of third-party apps.
Our Grasshopper review found that users who choose Grasshopper appreciate the affordable VoIP features and ease of use. Business owners who want to access their business phone numbers from their phones appreciate the mobile and desktop applications.
However, some users critiqued the call quality and sign-up process, stating they faced challenges setting up their business phone numbers. Users were also disappointed with the lack of customization for the system settings and phone extensions.
Software Advice: 4.3 out of 5 based on 342 Grasshopper reviews
G2: 4 out of 5 based on 150 Grasshopper reviews
TrustRadius: 8.3 out of 10 based on 93 Grasshopper reviews
GoTo Connect: Best Overall Grasshopper Alternative
RingCentral: Best for Unified Communications
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Phone.com: Best for Global Presence Expansion
Ooma: Best for Budget-conscious Teams
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MightyCall: Best for Call Management
Zoom Phone: Best for Conference Calling
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Nextiva: Best for Customer Experience (CX)
How We Evaluated the Best Grasshopper Alternatives
Fit Small Business uses a scoring guide with criteria points that consider small business priorities when comparing VoIP solutions. In reviewing providers, I focused on subscription plan costs, ease of use, and essential features, like unlimited domestic calling, uptime guarantee, and third-party integrations. The vendors’ unique capabilities were likewise a part of my evaluation. Learn how I evaluated the best Grasshopper alternatives by clicking on the tabs below:
Methodology weights
Pricing 20%
General Features 25%
Advanced Features 20%
Ease of Use 10%
Customer Support 10%
Expert Score 15%
To determine if the providers have accessible prices, I checked the rates of their first two subscription plans and compared them with the typical fees in the market. I gave higher points to vendors offering discounts for annual billing and volume users.
The features included unlimited domestic calling and mobile apps. SLA was also an important consideration, and providers with an uptime guarantee of 99.999% and above received more points. I also highly ranked VoIP solutions with audioconferencing and videoconferencing that easily facilitate team collaboration.
I reviewed each provider’s niche features, such as toll-free numbers, an IVR system, and third-party integrations. Those offering unlimited international calling earned more points than those with metered plans.
I assessed user-friendliness by determining how quickly users can set up the platform and navigate from one feature to another. I also used product demos, mobile applications, and user guides to check whether or not the interface is intuitive.
The variety of communication channels was an important consideration. Therefore, I looked at the availability of live chat, email, and phone support. Since timely assistance is critical to businesses, vendors with 24/7 services included across plans gained more points.
After assessing each provider’s standout features, value for money, and ease of use, I scored each area based on its relevance to small business owners. I also examined the ratings on third-party review websites to gauge the overall sentiment of real-life users.
Frequently Asked Questions (FAQs)
Grasshopper offers three subscription plans:
True Solo: $18 for one user, one phone number, and one extension
Solo Plus: $32 per for unlimited users, one phone number, and three extensions
Small Business: $70 for four phone numbers and unlimited extensions
The pricing is for monthly billing, but you can save over 20% with annual payments. All subscription plans include the following VoIP features: call forwarding, custom greetings, call transfer, incoming call control, voicemail, visual voicemail, virtual fax, and reporting.
No, Grasshopper doesn’t adhere to HIPAA standards. Consider RingCentral, Nextiva, and Phone.com if you’re looking for HIPAA-compliant business phone solutions.
Yes, you can use a VoIP phone with a Grasshopper phone plan. Grasshopper provides VoIP and Wi-Fi calling to devices with an internet connection, such as smartphones, desktops, and VoIP phones.
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Bottom Line
Grasshopper is an excellent VoIP phone system that provides affordable plans for solopreneurs and small business owners. However, it lacks some unified communication features that other providers offer. After comparing the top VoIP solutions, we conclude that GoTo Connect is the best Grasshopper alternative.
Its phone system allows users to manage calls more efficiently, and its chat and conferencing capabilities promote faster team collaboration. If you want to learn more about GoTo Connect, contact a sales representative to find a plan that works for your business.
Faithe J. Day is a technology expert with over a decade of experience writing and teaching about emerging digital trends. Holding a Ph.D. in Communication Studies, she has spent more than six years educating diverse audiences on communication strategies and collaborative tools. Her expertise spans office technology, project management software, and social media platforms. Faithe has contributed to Fit Small Business, Technology Advice, Noble Desktop, and Women in Tech, providing insightful analysis to help readers navigate the evolving tech landscape.
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