First call resolution (FCR) is a key call center metric measuring how well the agents answer customers’ needs on the first contact. The benchmark average for the FCR rate is 70%, though this percentage also depends on the industry. A high FCR rate reflects excellent customer experience and agent productivity. To achieve this, learn how…
How To
How to Resell Temu Products: Everything You Need to Know in 2024
Temu is an ecommerce marketplace that carries a huge potential for sourcing items for reselling. It offers very low factory-direct prices, huge discounts, price adjustment guarantees, a generous return policy, and more. To resell Temu products, decide where to sell first. Then, find products for reselling, determine pricing, purchase initial inventory, and set up listings….
How to Register a Business in 5 Steps & Free Checklist
Before your business can begin operating, it needs to be registered with state and local agencies. Before registering your business, you’ll have to choose a business name and obtain an employee identification number (EIN) from your state. While this process will register your business as a legal entity, there are other benefits as well, such…
How to Sell on Temu (2024): Everything You Need to Know
Temu is a relatively new ecommerce app that went live in the US in September 2022 but has gained 100 million active users as of April 2023. Its three commercial slots from the most recent Super Bowl clearly indicate that this marketplace which offers factory-direct prices on products across multiple categories should be on your…
6 Steps for Creating a Customer Service Strategy (+ Worksheet)
When creating a customer service strategy, the first step is to set goals and objectives or determine what you want to attain with your service efforts. The next step is to build and train your customer service team to equip them with the right knowledge and skills. Identifying your customer service touchpoints and choosing your…
How to Do Payroll in Excel: 7 Simple Steps (+ Video & Template)
With attention to detail and an accurate and reliable template, processing payroll in Excel can be great for small businesses just starting out. Learn how with our guide and free template.
For very small businesses that operate in states without complex labor and tax laws, knowing how to do payroll in Excel is a good way to pay 10 or fewer employees. Since it is a completely manual approach to payroll, it does take time compared to other methods but can definitely be cost-effective for growing…
13 Proven & Out-of-the-box Ways to Make Money in Real Estate
Realtors and other real estate professionals can earn extra income in various creative and proven ways, from managing properties or working in a leasing office to becoming a real estate coach or contractor. These methods can help supplement income during slower seasons or add to existing income. Below, I reveal 13 ideas for how to…
What Is a Real Estate Transaction Coordinator? How to Become One
The real estate industry offers diverse career paths beyond the role of a sales agent. One vital position within real estate teams and brokerages is that of a real estate transaction coordinator. This position plays a crucial role in ensuring the smooth execution of real estate transactions along with supporting real estate teams by managing…