Personal selling involves direct communication via phone, email, or video conference, or in person between a sales rep and a prospect or potential customer. Salespeople must have an in-depth understanding of the personal selling process to handle objections quickly, build strong relationships, and reduce churn—which is when customers discontinue a service or opt not to…
How To
How To Enter a Partial Payment in QuickBooks Online
You can enter a partial customer payment in QuickBooks Online using the Receive Payment form. This allows you to locate the outstanding invoice, enter the required details, such as the customer and the partial payment amount, and then apply the partial payment. Similarly, you can make partial payments to vendors using the Pay Bills screen….
Can You Legally Pass on Credit Card Fees to Customers?
The short answer is yes—you can legally pass on credit card fees to customers. However, this is not as easy as it seems. Credit card fees are governed by regulations from card networks as well as federal and state laws, which make passing on credit card fees to customers available for one merchant but limited…
How to Improve VoIP Call Quality in 7 Steps
Various factors influence the quality of voice-over-internet-protocol (VoIP) calls, including latency, packet loss, and available bandwidth. Poor call quality increases average handling time and call abandonment rates, ultimately leading to frustrated clients. To deliver excellent customer service, businesses must know how to improve VoIP call quality—adopting strategies like upgrading the internet plan, setting up a…
How to Write a Business Plan in 7 Steps
A solid business plan helps you forecast your future business and is a critical tool for raising money or attracting key employees or business partners. A business plan is also an opportunity to show why and how your business will become a success. Learning how to write a business plan successfully requires planning ahead and…
Form 1065 Step-By-Step Instructions [+Free Checklist]
Completing Form 1065 starts with document assembly — you’ll need the company’s balance sheet and income statement. If you don’t have those, you can use informal reports or spreadsheets that show totals for the company’s income, expenses, and asset and liability categories. Once you’ve gathered your documents, fill out the form’s sections for general information…
How to Measure Customer Service Satisfaction + Examples
You can measure customer satisfaction by reviewing surveys, ticket resolution rates, Net Promoter Scores (NPS), and social media sentiments. But to get an overall picture of your team’s performance, you’ll need to learn how to measure customer service satisfaction using multiple methods. In this article, we’ll discuss how to measure customer satisfaction using the top…
How To Undo a Bank Reconciliation in QuickBooks Online
While you can’t undo an entire month’s bank reconciliation in QuickBooks Online, you can unmark transactions that were previously included in a bank reconciliation and mark additional transactions as reconciled. To do this, you need to find the account that has the transaction and fix the error by undoing the transaction in question and adding…