Recording online meetings captures essential project and task details. It keeps team members updated even if they miss the meeting and serves as official documentation of business transactions. The steps on how to record an online meeting and share it with colleagues are simple: first, use a conferencing platform allowing recording and look for the…
How To
Voice Search Optimization: Is Your Website Voice Search-friendly?
The consumer landscape changes quickly by the day, and one of the biggest recent developments is the growing demand for voice search. You might have even tried it out yourself, for instance, if you’ve ever asked Siri or Alexa to Google a query for you. Naturally, this means that your business will also have to…
How to Create a Customer Service Program + Template
Creating a formal customer service program starts by identifying your customer’s needs and your company’s weaknesses. This then allows you to plan a strategy to address both while devising a system for evaluating results. In this article, we discuss the steps to develop a more in-depth customer service program. Moreover, we’ve created a free template…
What Is Call Routing & How It Benefits Small Business
Call routing is a call management feature that directs inbound calls to the right service representatives based on preconfigured rules. It boosts team productivity, spreading the workload among agents. This feature reduces operational costs, as businesses don’t need to rely on receptionists manually distributing incoming calls. Although call routing offers many benefits, companies must follow…
How to Choose a Business to Start: A 5-Step Guide
Choosing a business to start can be both an exhilarating and frustrating experience—there are many options to choose from and paths to explore. To settle on an idea, examine your skills, experiences, and firsthand knowledge. Also, look at what businesses are trending. Before choosing, get a cost estimate required to start the business and ensure…
What Is Bookkeeping and What Does a Bookkeeper Do?
They say accounting is a necessary evil. Businesses, regardless of the size, can benefit from accounting as it helps explain how you make money from selling goods and services. All of this starts with bookkeeping, the first two steps of accounting. Bookkeeping is the process that enables businesses to record daily transactions and track inflows…
How to Write a Grand Opening Press Release (+ Template & Examples)
A grand opening press release is a story sent to the media announcing the news of your upcoming opening day to generate media coverage and publicity. This helps get more people to attend your opening and expand your new business’ presence. To write a grand opening press release, identify your target audience, set up proper…
How to Write a New Hire Press Release (+ Free Template)
Not every new hire justifies a press release, but some, such as the executive team, do. And publishing them can build buzz for your brand with customers and establish your business as a leader in your industry or community. From formatting to what to include, find out how to write a new hire press release…