7 Best Jewelry Inventory Software for 2023
Meaghan has provided content and guidance for indie retailers as the editor for a number of retail publications and a speaker at trade shows. She is Fit Small Business’s authority on retail and ecommerce.
Katie-Jay aims to put answers in the hands of small business owners by leveraging over 10 years of retail and hospitality experience. With a background in gemology, she specializes in jewelry and luxury ecommerce.
This article is part of a larger series on POS Systems.
Jewelry inventory software helps jewelry businesses organize and track metals, findings, gemstones, and finished products. The best solutions provide control and visibility throughout the supply chain and provide purpose-built tools made for working with jewelry.
Depending on your business model and scale, your inventory management needs may require specific features. Retail jewelry stores typically use an inventory system built into their point-of-sale (POS) software to facilitate in-store sales, while ecommerce stores rely heavily on platform integrations. If you need to track the materials and labor involved in making the jewelry you sell, look for a solution with manufacturing features.
The best inventory management software for small jewelry businesses are:
- Zoho Inventory: Best for online jewelry stores
- wJewel: Best for brick-and-mortar jewelry stores
- Lightspeed: Best for omnichannel sellers
- Orderry: Best for jewelry and watch repair shops and services
- Katana: Best for volume jewelry manufacturing
- Valigara: Best for selling on Amazon, eBay, and other online marketplaces
- Craftybase: Best for handmade microbusinesses and solopreneurs
Best Jewelry Store Inventory Software Compared
Total Score | Price ($–$$$$) | Payment Gateway | User Review Scores | |
|---|---|---|---|---|
 | 4.45 out of 5 | $$ | Third-party integration | Capterra: 4.5 / 5 (360+ reviews) G2: 4.3 / 5 (about 70 reviews) |
 | 4.22 out of 5 | $$$ | ✓ | Capterra: 4.8 / 5 (about 45 reviews) G2: 4.3 / 5 (fewer than 5 reviews) |
 | 4.07 out of 5 | $$$ | ✓ | Capterra: 4.2 / 5 (890+ reviews) G2: 4.1 / 5 (270+ reviews) |
 | 3.93 out of 5 | $ | Third-party integration | Capterra: 4.8 / 5 (about 20 reviews) G2: N/A |
 | 3.88 out of 5 | $$$$ | ✕ | Capterra: 4.7 / 5 (140+ reviews) G2: 4.3 / 5 (about 30 reviews) |
 | 3.50 out of 5 | $$$$ | Third-party integration | Capterra: 5 / 5 (about 20 reviews) G2: 5 / 5 (about 10 reviews) |
 | 3.49 out of 5 | $ | ✕ | Capterra: 4.8 / 5 (140+ reviews) G2: 5 / 5 (fewer than 5 reviews) |
Ecommerce Integrations | Mobile Capabilities | Work Orders | Manufacturing Features | Purchase Ordering | |
|---|---|---|---|---|---|
| ✓ | ✓ | Limited | Limited | ✓ |
| ✓ | ✕ | ✓ | ✓ | ✓ |
| ✓ | ✓ | ✓ | Limited | ✓ |
| ✕ | ✓ | ✓ | ✓ | ✓ |
| ✓ | ✕ | ✕ | ✓ | ✓ |
| ✓ | ✕ | Limited | ✕ | ✓ |
| ✓ | ✕ | Limited | ✓ | ✕ |
Zoho Inventory: Best for Online Jewelry Stores
Overall Score:
4.45 / 5
Pros
- Online store builder, ecommerce integrations, and centralized multichannel management
- Free plan option plus 14-day free trial on paid plans
- Basic manufacturing features and work order function
- User-friendly mobile app
Cons
- No purpose-built features for managing jewelry items or consignments
- No return management features
- Limited POS integrations
Zoho Inventory Pricing
- Free: 50 monthly orders, 1 warehouse, 2 users
- Standard- $79/month: 1,500 orders, 2 warehouses, 3 users
- Professional- $129/month: 7,500 orders, 5 warehouses, 5 users
- Premium- $199/month: 15,000 orders, 7 warehouses, 10 users
- Elite- $299/month: 25,000 orders, 15 warehouses, 15 users
- Ultimate- $329/month: 25,000 orders, 15 warehouses, 15 users, advanced analytics
Zoho Inventory delivers a well-rounded platform to tackle small jewelry business inventory management at an affordable price. While it’s not the most specialized software on our list, Zoho comes with all the basic tools you need to track findings and finished products across multiple warehouses and ecommerce channels.
The software gives you options for recording granular item details (plus photos) as well as the ability to create and manage work orders. It also has basic manufacturing functions—enabling you to create a bill of materials, tally production costs, and generate custom prices for finished goods. Beyond inventory features, Zoho delivers purchase ordering, reporting, vendor management, and CRM tools to help your business run smoothly.
Zoho earned a total score of 4.45 out of 5 in our evaluation, performing well in each category. But it was docked in expert score for lacking the standout jewelry-specific features that wJewel and Valigara offer—such as default fields for specs like metal type and ctw, as well as the ability to pull gemstone reports from the GIA (Gemological Institute of America).
Standout Features | Mobile app for iOS and Android; customer relationship management; lot/batch tracking; manufacturing functions; order and fulfillment tracking |
Key Features for Jewelers | Work order creation/management; consignment inventory tracking can be achieved through workarounds |
Works for | Retail, ecommerce, multinational, dropshipping, warehouses, and manufacturers |
Ease of Use | Intuitive user interface; phone and email support 24/5; training available |
Purchase Orders | Low stock alerts; create purchase orders manually or via online sales, generate shipping labels, and get shipping updates |
Barcoding | Barcode scanning auto-populates your fields when you create invoices, sales, or purchase orders |
Integrations | 10+ shopping carts, 30+ shipping carriers, seven CRM software, two accounting platforms, eight payment processors, Slack, Microsoft, and more |
Customer Reviews | Highly rated; customers like Zoho’s inventory tracking features and customizations; some reviews mention difficulty during onboarding and trouble with integrations |
wJewel: Best for Brick-and-Mortar Jewelry Stores
Overall Score:
4.22 / 5
Pros
- Powerful, industry-specific functionality
- Unlimited user accounts and inventory entries
- Purpose-built features for repairs, consignments, appraisals, custom builds, pawn, and more
- Baked-in SMS customer communication and feedback request tools
Cons
- Clunky user interface
- Limited pre-built integrations
- No free trial
wJewel Pricing
Prices for single-store operations starting at:
- Monthly subscription: $125/month
or
- One-time purchase: $3,500
wJewel is a retail POS (point-of-sale) jewelry store management software built to manage all aspects of your jewelry business—including your inventory. Unlike similar software (such as Lightspeed), every feature in wJewel is purpose-built for jewelry stores, which enables a variety of industry-specific functions that most competing platforms either can’t do or require workarounds to perform.
The software includes a sophisticated inventory management suite that updates inventory in real time across multiple sales channels and locations, including off-site locations held by contractors for secure tracking. It can even be set to automatically adjust selling prices based on real-time changes in the Rapaport Price List. wJewel’s unlimited user accounts come with granular, customizable permissions and action histories, making it useful for managing large teams.
wJewel scored 4.22 out of 5 in our evaluation, earning points for its impressive features and accessible monthly pricing (although no free plan like Zoho). We deducted points for the software’s outdated user interface; we found that it’s simple enough to navigate, but the old school platform is far less sleek than competitors like Lightspeed. Users report that the system also struggles with online integrations, making it a better choice for brick-and-mortar retailers than omnichannel sellers.
Standout Features | All-in-one management system; integrated payments; robust CRM tool with SMS automations; manufacturing features; employee management; banking/accounting; advanced reporting; mobile stocktaking |
Key Features for Jewelers | Work order creation/management; layaways; trade-ins; gold buying; consignment tracking; appraisals; quotes; customer loans (pawn); memo orders, bridal registry |
Works for | Retail, ecommerce, warehouses |
Ease of Use | Outdated interface is clunky but easy to navigate; unlimited training, extended customer service hours |
Purchase Orders | Low stock alerts; create and send purchase orders; vendor memo and consignment orders; vendor management |
Barcoding | Generate, print, and scan barcodes and RFID tags |
Integrations | QuickBooks; Shopify, Magento, and custom ecommerce platform integrations. |
Customer Reviews | Very highly rated; users say wJewel has a learning curve at first but is ultimately easy to use; tech and customer support are responsive and helpful; integrations can be problematic |
Lightspeed Retail: Best for Omnichannel Sellers
Overall Score:
4.07 / 5
Pros
- Integrates seamlessly with ecommerce platforms, marketplaces, social media, and in-store POS
- Fulfillment
- Mobile app and portable equipment for popups and off-site sales
- Advanced CRM, vendor management, and reporting
Cons
- User interface has steep learning curve
- No purpose-built tools for appraisals, consignments, gold buying, or memo orders
- Limited manufacturing features
Lightspeed Retail Pricing
- Lean- $119/month
w/ integrated payments*- $89/month
In-store application only
In-store application only
- Standard- $179/month
w/ integrated payments*- $149/month
Includes ecommerce and accounting integrations
Includes ecommerce and accounting integrations
- Advanced- $299/month
w/ integrated payments*- $269/month
Includes loyalty program and advanced reporting tools
Includes loyalty program and advanced reporting tools
- Enterprise- Custom pricing
Custom features for large businesses
*Incurs Lightspeed Payments processing rate 2.6% + 10 cents per transaction
Lightspeed Retail is another full-featured point-of-sale (POS) system but, unlike wJewel, it was built to serve a wide variety of industries. But what it lacks in jewelry-specific functionality it makes up for in robust connectivity and multichannel management capabilities—making it our top recommendation for juggling both in-store and online jewelry sales.
The software packs powerful inventory management features (among an array of other tools) into its cloud-based system, which is accessible from any computer, mobile device, or Lightspeed’s proprietary hardware. It connects with your online channels to sync inventory in real time, manage orders, run advanced reports, and facilitate hybrid fulfillment techniques like click and collect.
In our evaluation Lightspeed was awarded for its powerful inventory features and well-rounded store management capabilities, earning a final score of 4.07 out of 5. It also scored points for its overall popularity and granular inventory detail. However the software was docked for its high price point, unintuitive user interface, and lack of jewelry-specific features.
Standout Features | All-in-one management system; drag-and-drop website editor; employee management; advanced reporting and analytics; robust multichannel management tools; basic manufacturing features |
Key Features for Jewelers | Quotes; layaways; work orders; consignment tracking can be achieved through workarounds |
Works for | Retail; ecommerce; pop-ups and events; warehouses |
Ease of Use | Dedicated account manager; 24/7 support; one-on-one onboarding assistance; interface has a steep learning curve |
Purchase Orders | Low stock alerts; create and send purchase orders; vendor management; shipping management |
Barcoding | Barcode scanning auto-populates your fields when you create invoices, sales, or purchase orders |
Integrations | 40+ pre-built integrations, including Shopify, BigCommerce, Gusto, QuickBooks, and more; fully integrated payments with Lightspeed payments |
Customer Reviews | Customers like Lightspeed’s overall user-friendliness and effective syncing; several comments note lackluster manufacturing feature and long support wait times |
Orderry: Best for Jewelry & Watch Repair Shops and Services
Overall Score:
3.93 / 5
Pros
- Specialized tools for creating, pricing, and managing work orders
- Affordable, customizable plans
- Unlimited bin location tracking
- Integrates with SMS and email communication platforms
Cons
- Very limited native integrations
- Lacks vendor management and advanced purchase order capabilities
- Small number of online user reviews
Orderry Pricing
All plans come with one employee account and one location
- Hobby- $39/mo: 100 sales; +$3 per additional employee (limit 5)
- Startup- $69/mo: unlimited sales; +$6 per additional employee; +$49 per additional location
- Business- $89/mo: unlimited sales; +$9 per additional employee; +$79 per additional location
- Enterprise- from $199/month; custom features
Orderry delivers a strong platform purpose-built for managing job orders, complete with specialized inventory management tools. It enables users to create an unlimited number of bin locations with its built-in barcode generator, helping you keep findings, stones, and watch parts well-organized and easily accessible. From there, you can perform or automate bin-specific stocktakes as needed to monitor availability. It also has dedicated functions for tracking tools, consumables, and customer merchandise.
Beyond its inventory tools, Orderry’s powerful work order management features make it easy to create, price, and process jobs—and communicate with customers about their progress. It pulls work orders from multiple channels into one centralized database, which syncs with your inventory in real time for full control and visibility. Jobs can be scheduled and assigned to individual employees, who can access the platform at their bench from the Orderry app on any mobile device.
We gave Orderry a final score of 3.93 out of 5 in our evaluation. It offers robust functions tailor-made for repair shops at some of the lowest prices of any provider on our list—which earned it major points in our expert score for value. But the software was docked for its lack of connectivity with POS software and ecommerce platforms, as well as its low number of user reviews.
Standout Features | Serial accounting; job scheduling; task management; mobile app; bin locations; stock and sales synchronization; CRM features; advanced reporting; advanced record-keeping |
Key Features for Jewelers | Quotes; work orders; consignment/asset tracking |
Works for | Repair shops, retail, ecommerce, warehouses |
Ease of Use | Extended support hours via live chat, email, or phone; easy-to-use interface, online knowledgebase |
Purchase Orders | Low stock alerts and supplier information only |
Barcoding | Generate and assign barcodes to orders, products, serial numbers, bin locations; scan barcodes |
Integrations | QuickBooks; Xero; five customer communication platforms; Zapier; Stripe in development |
Customer Reviews | High overall ratings but low number of online reviews; customer like the friendly interface and easy implementation; some mention the need for more ecommerce integrations |
Katana: Best for Volume Jewelry Manufacturing
Overall Score:
3.88 / 5
Pros
- Tracks raw materials, components, finished products, labor, tools, and consumables
- Automated inventory transactions and re-orders
- Production scheduling, costing, and master-planning features
- Advanced reporting and analytics
Cons
- High price point
- No D2C quote function or repair features
- Complex features may be overkill for small businesses
Katana Pricing
- Essential- $129/mo: 500 sales order lines, 1 user, 3 warehouses; $29 per additional user
- Advanced- $349/mo: 5,000 sales order lines, 1 user, 3 shop floors operators, 3 warehouses; $39 per additional user
- Professional- $799/mo: 25,000 sales order lines, 1 user, 3 shop floors operators, 3 warehouses; $79 per additional user
- Enterprise- custom pricing: custom features
Katana is a manufacturing ERP (enterprise resource planning) solution loaded with tools to help jewelry makers manage their inventory and production for maximum efficiency. It’s designed to give you visibility and control over all aspects of your operation—from purchasing raw materials to fulfilling customer orders.
While the majority of software options on this list have basic features to support manufacturing, Katana comes with sophisticated tools for tracking raw materials, components, products, tools, orders, and labor—as well as managing production with precise planning and costing. It can even create contract manufacturing workflows to give you high-level visibility on outsourced production. That being said, it doesn’t come with features to create and manage work orders for functions like jewelry repair.
Katana scored 3.88 out of 5 in our evaluation, earning points for its powerful, specialized functions and solid ease of use. But the software comes at a high price point and includes overkill features that many small jewelry businesses don’t need, which ultimately brought down its score. Overall, these attributes make it best for mid- to high-volume manufacturers, while we recommend Craftybase for small-scale makers.
Standout Features | Real-time manufacturing master planning; production scheduling; omnichannel order management; advanced costing; made-to-order and made-to-stock workflows; advanced analytics |
Key Features for Jewelers | Quotes (B2B only) |
Works for | Retail; ecommerce; warehouses |
Ease of Use | Chat and email support during business hours; intuitive user interface; robust online knowledge base |
Purchase Orders | Low stock alerts; create and send or automate purchase orders; vendor management; shipping management |
Barcoding | Auto-generate batch and internal barcodes; mobile scanning |
Integrations | Native integrations with Shopify, WooCommerce, BigCommerce, QuickBooks, and Xero; 25+ additional integrations available through Zapier, including popular CRM software and online marketplaces |
Customer Reviews | Very highly rated; customers like Katana’s production planning tools and say that support is responsive/helpful; some users say it’s too complicated and expensive |
Valigara: Best for Selling on Online Marketplaces
Overall Score:
3.50 / 5
Pros
- Robust multichannel management tools
- Automatic listing generation with SEO
- Purpose-built features for managing jewelry and gemstones
- Extensive native integrations
Cons
- Very high price point
- Considerable learning curve
- Limited work order function and no features for appraisals or consignment items
Valigara Pricing
- Bronze- $275/mo: 500 SKUs; 1 user; 1 integration
- Silver- $450/mo: 2,000 SKUs; 2 users; 2 integrations
- Gold- $847/mo: 5,000 SKUs; 5 users; 5 integrations
- Platinum- custom pricing: custom features
Valigara is a specialized product information management (PIM) software tailor-made for selling jewelry on online marketplaces. The software features a simple, intuitive user interface for inventory management with tools for tracking materials, products, and variations in real time. It records granular product info with dynamic custom fields and connectivity to GIA and RapNet for pulling reports.
But Valigara sets itself apart from the competition through its marketing and listing optimization tools—which include automations for posting, revising, and renewing listings as well as robust ecommerce SEO features. Valigara’s Data Enhancement tools use your product info to automatically generate listing content that’s optimized for each marketplace’s specific search algorithm, leading to greater visibility and more sales.
The software comes at a much higher price point than the other options on our list, which significantly brought down its score in our evaluation. But its fine-tuned, jewelry-specific features and overall ease of use helped bolster its final score, ultimately earning 3.5 out of 5.
Standout Features | Online store builder; marketing features; listing optimization tool; email automation; customer relationship management; order and fulfillment tracking; advanced analytics |
Key Features for Jewelers | Quotes |
Works for | Ecommerce; warehouses |
Ease of Use | Email and phone support during business hours; intuitive user interface; 1-on-1 guided onboarding process ($800); no online knowledge base |
Purchase Orders | Low stock alerts; create and send purchase orders; vendor management; shipping management |
Barcoding | Generate and print custom barcodes |
Integrations | Native integrations with 12 popular marketplaces, six shopping carts, 10 business tools, and 100+ shipping providers |
Customer Reviews | Very highly rated (although few reviews); customers say that the software saves them a lot of time and describe Valigara’s support team as proactive and helpful; some reviews mention a steep learning curve at first |
Craftybase: Best for Handmade Microbusinesses & Solopreneurs
Overall Score:
3.49 / 5
Pros
- Unlimited orders, materials, and product entries on all plans
- Consignment tracking and basic manufacturing features
- Precise pricing guidance
- Advanced expense tracking and reporting
Cons
- Limited features on base plan
- Very limited integrations with POS systems and business tools
- Limited product info detail
Craftybase Pricing
- Pro- $24/mo: 1 user account, 1 integrated sales channel
- Studio- $37/mo: 2 user accounts, 3 integrated sales channels
- Indie- $74/mo: 5 user accounts, 5 integrated sales channels
Craftybase is an ERP solution designed to track manufacturing and inventory for small in-house manufacturing teams—making it an excellent tool for small-scale, handmade jewelry businesses.
The software seamlessly integrates with your online storefronts to track inventory and orders in real time. A suite of basic manufacturing features enables you to organize items by materials, components, and finished products, as well as create “recipes” for your assemblies. It uses your materials and labor costs to offer straightforward pricing guidance and tallies your COGS (cost of goods sold) with GAAP-compliant calculations throughout the year.
Craftybase lacks many of the functions that growing businesses may need (like POS connectivity, accounting integrations, and purchase ordering)—which cost it points in the ease of use section of our evaluation. Plus, even its highest-tier plan can only accommodate small teams. But the software delivers comprehensive inventory features on a user-friendly platform at highly affordable prices, helping it achieve a final score of 3.49 out of 5.
Standout Features | Basic manufacturing features; lot tracking; expense importing, tracking, and reporting; multichannel management |
Key Features for Jewelers | Consignment tracking |
Works for | Ecommerce |
Ease of Use | Email support during business hours; Facebook community; online knowledgebase; easy-to-use interface |
Purchase Orders | Low stock markers only (must be manually checked, does not notify) |
Barcoding | QR code generation and scanning only |
Integrations | Etsy, Wix, Shopify, Square, WooCommerce, Amazon, PayPal, and Faire |
Customer Reviews | Very highly rated; customers like the software’s organizational features and advantages during tax season; despite limited customer service hours, reviews describe CS as highly responsive; some reviews mention lacking integrations and low-stock notifications |
How We Evaluated Jewelry Store Inventory Management Software
We evaluated dozens of inventory solutions, focusing on inventory-fist platforms as well as software that was purpose-built for the jewelry industry.
We looked for inventory management functions with the capacity to store important item details (like metal type, stone type, diamond specs, ctw, and ring size) as well as location tools to track and organize small stones and findings. We also prioritized economical pricing and factors that contribute to overall ease of use, as well as the manufacturing features that makers need to stay on top of production.
Since jewelry inventory software isn’t a one-size-fits-all solution, it’s difficult to measure tools for different use cases against the same benchmarks. Because of this, even the lower-scoring providers on our list are excellent software options for the business types we specify.
Click through the tabs below for our full evaluation criteria:
20%
Pricing
40%
Features
15%
Ease of Use
25%
Expert Score
20% of Overall Score
We assessed the price of each software from the perspective of a budgeted small business, awarding points based on relative affordability. We also considered the number of user accounts available on each paid plan, the max number of inventory items, and availability of a free plan or free trial.
40% of Overall Score
We looked at 13 core features in this section, including inventory tracking, purchase ordering, multichannel management, and reporting. Providers were given points for having high-performing, user-friendly features compatible with jewelry inventory and jewelry store functions. We also awarded points for hard-to-find features that facilitate common jewelry store functions, such as gold buying, consignment tracking, appraisals, pawn loans, work orders, and quote creation.
15% of Overall Score
In this category, each software solution was graded on its customer service hours and accessibility as well as the number of pre-built integrations available. We also considered the user-friendliness of their interfaces and how built-out their online knowledge bases are.
25% of Overall Score
This score considered our ecommerce experts’ final assessments of value, ease of use, and standout features, along with scores from online reviews left by real-world users. We also weighed the quantity of online reviews available, prioritizing solutions with a healthy amount of user experience to draw from.
*Percentages of overall score
Bottom Line
Using a jewelry inventory system is an effective way to save time, increase efficiency, and prevent costly issues like shrinkage and stockouts. Inventory solutions are available as standalone software or tools that come incorporated in your store’s POS.
The best jewelry inventory software depends on your unique business needs—such as your inventory type, business model, manufacturing process, and sales channels. For small ecommerce jewelry businesses, we recommend Zoho Inventory.
