Square for Restaurants Review 2024

Square for Restaurants is a cloud-based restaurant point-of-sale (POS) system built on the popular Square small business platform. On our annual ranking of the best restaurant POS systems, Square for Restaurants earned a 3.86 out of 5. You can use the system for $0 per month, with no long-term contracts; all you pay are processing fees.

Square is a great system for small restaurants, new restaurants, and especially for operations that are both small and new, like food trucks or coffee shops. This user-friendly tablet POS is easy to self-install, can operate on hardware you already own, and comes with built-in, instantaneous digital payment processing from Square.

Square for Restaurants Overview

Overall Score: 3.86 / 5

RATING CRITERIA	Pricing		3.85 out of 5
	General Features		3.44 out of 5
	Niche POS Functions		3.33 out of 5
	Ease of Use		4.06 out of 5
	Ease of Use		4.06 out of 5
	Expert Score		4.69 out of 5

Pros

• Free baseline POS
• No long-term contracts
• Flat-rate processing with no chargeback fees

Cons

• Square is the only supported processor
• Customer support can be difficult to reach
• Reporting has limitations

Deciding Factors

Supported Business Types	All types of food and beverage businesses Full- and quick-service restaurants, food trucks, coffee shops, bars, pizzerias
Standout Features	Free baseline POS No long-term contracts Use existing hardware or purchase from Square for affordable, transparent prices Wide ecosystem of third-party integrations
Monthly Fees	Baseline subscription: $0 Plus subscription: $60 Premium subscription: Custom pricing
Contract Length	Month-to-month; Square does not require long-term contracts
Setup and Installation Fees	$0; system is self-installable
Free Trial	Baseline POS is free, a 30-day free trial is available for higher subscription levels
Payment Processing Options	Square Payments
Payment Processing Fees	In-person: 2.6% + 10 cents In-person with Afterpay: 6% + 30 cents Online: 2.9% + 30 cents
Customer Support	24/7 online seller support community Support representatives available by phone and email 24/7 for paid users Free users can contact live customer service Monday–Friday, 6 a.m.–6 p.m. Pacific time

Visit Square for Restaurants

Why You Can Trust My Recommendation

I spent 14 years working in every type of food service business, from food trucks and coffee shops to full service restaurants before evaluating restaurant software for Fit Small Business in 2019. I’ve used Square in many real-world food businesses.

For this editorially independent evaluation, I rated Square for Restaurants alongside dozens of restaurant POS systems and across 26 data points. Full details are available in the methodology section below.

Mary King

Staff Writer - Retail and Restaurants at FitSmallBusiness

Is Square for Restaurants Right for You?

Use Square for Restaurants when you need a:

• Free restaurant POS system
• Cafe and coffee shop POS
• Delivery POS
• POS with restaurant marketing software
• Ghost kitchen POS
• iPad restaurant POS

Square for Restaurants is not the best when you need:

• Built-in restaurant reservations
• Catering software
• Built-in ingredient-level inventory
• Flexible payment processing options

Square for Restaurants Alternatives

	Best for	Monthly software from
	Industry-grade hardware and catering tools	$0
	Visit Toast
	Built-in inventory and detailed reporting	$69
	Visit Lightspeed
	Flexible payment processing options	$99
	Visit Revel

Our Comparisons of Square for Restaurants vs Other Software

• Toast vs Square for Restaurants: Which Is Best?
• Square vs Lightspeed: What’s the Best POS?

Square for Restaurants Reviews from Users

Square for Restaurants averages a score of 4.3 out 5 on popular software review sites. Users mention how easy Square is to set up and also praise the detailed customer profiles. Many users also love the all-in-one system that includes everything needed to run their whole independent business, not just the restaurant parts.

• G2^[1]: 4.10 out of 5, based on 10 reviews
• Capterra^[2]: 4.3 out of 5 based on 44 reviews
• Software Advice^[3]: 4.5 out of 5 based on 44 reviews

Square for Restaurants users note some drawbacks, too. Many mention that the reporting is not streamlined; you frequently have to use multiple reports to get the information you need about how much a specific product is selling compared to others. You’ll also see some grumbles about the difficulty of reaching a live customer support representative when something goes wrong.

These criticisms are fair; they match my experience with Square for Restaurants. However, if you see any critiques of Square for Restaurants for not including credit card pre-authorizations, you can discard those; Square added this function in November 2023; though users note that it still has some bugs to work out.

Square for Restaurants earned a fairly high score for pricing in our evaluation; for reference, no system I’ve reviewed gets a perfect 5 out of 5 on pricing. Square’s free baseline subscription, free trial of higher subscription tiers, and lack of long-term contracts earn Square a lot of points. The ability to bring your own hardware is also a plus. However, I had to deduct a few points, because Square is the only available processor, which prevents merchants from hunting for the best processing rates available.

• Software
• Hardware
• Payments

Square for Restaurants is offered at three subscription tiers: Free, Plus, and Premium. Free is available with no monthly software subscription fee, and Plus pricing starts at $60 per month for a single terminal and $40 for each additional terminal. Meanwhile, Premium subscriptions are custom-quoted.

	Free	Plus	Premium
Best for	Counter service and quick-service restaurants	Full-service restaurants	High-volume or multilocation restaurants
Monthly fee	$0	$60	Custom quote
Cash management	✓	✓	✓
Reopen closed checks	✕	✓	✓
Seat management	✕	✓	✓
Menu management	✓	✓	✓
Course management	✕	✓	✓
Auto-86ing and item counts	✓	✓	✓
Shift reports	✕	✓	✓
Close of day reports	✕	✓	✓
Menu reports	✕	✓	✓

We also consider hardware cost when ranking POS systems. Square earned high marks here; you can operate the system on iPads you already own, or purchase specialty hardware from Square. Most Square-designed hardware has an easy monthly payment option to help offset the upfront cost. You can purchase card-reader-enabled iPad stands, full touch-screen registers, or Square Terminal handheld order and payment devices.

Here are some hardware devices Square offers:

Product	Pricing	Buy
Square Stand   Card reader-enabled iPad case	$149 (or $14/month for 12 months)	Buy Square Stand
Square Register   Square-designed touch-screen terminal with customer-facing display and built-in card reader	$799 (or $39/month with financing)	Buy Square Register
Square Terminal   Square-designed handheld order and payment terminal (includes full-scale tableside ordering capability)	$299 (or $27/month with financing) Add $39 to get the Hub for Square Terminal (allows connection to the internet via Ethernet and adds USB accessories)	Buy Square Terminal
Square Reader   Reader with EMV and contactless payment ability	$49	Buy Square Contactless Chip Reader
Bluetooth/Ethernet/USB Receipt Printer   Star Micronics Thermal Printer	$499	Buy Receipt Printer
Bluetooth Barcode Scanner   Wireless barcode scanner for iPad and iPhone * Not compatible with Square Register, Square Terminal, or Android devices	$229	Buy Bluetooth Barcode Scanner
Restaurant Mobile POS Kit   Custom-designed mobile POS kit for restaurants * Requires a Square for Restaurants Plus subscription	$249	Buy Restaurant Mobile POS Kit
Square Stand Restaurant Station with Square Terminal   Station with with cash drawer, receipt printer, kitchen printer, paper, and Square Terminal	$1,439 Add $329 for iPad	Buy Restaurant Station with Square Terminal

Square Payments comes built into your Square for Restaurants POS. Square Payments published rates may look higher than some competitors’ interchange-plus ratings. But Square’s processing rates are truly flat-rate; you pay the same rate for any card (even American Express). And unlike many competitors, Square Payments does not charge you chargeback fees if a customer disputes a charge.

Square Processing Fees

Payment Type	Rate
In-person tapped, dipped, or swiped	2.6% + $0.10
Online	2.9% + $0.30
Manually keyed	3.5% + $0.15

Visit Square for Restaurants

New Features

• Pre-authorized credit cards: Square added pre-authorization for bar tabs in November 2023. There are still a few bugs to work out, but users have requested this feature for years, so it’s exciting to see.
• Android Kitchen Display System (KDS): Square developed an Android version of their excellent KDS screen, which can feature 10 more tickets than an iPad. Square is so pleased with the new product that the Android KDS will ultimately replace their iPad KDS.
• QR code customer identifiers: Square for Restaurants can bring up customer profiles (including payment information) by scanning a barcode or QR code via a barcode scanner or your iPad camera. This is a great tool for resorts, beer gardens, and dining halls that allow customers to pay one entry fee and then engage with several vendors or stations.

Square for Restaurants has all the features independent counter service and full-service restaurants need. One of the things I love about this system is that it is one of the few restaurant POS systems on the market that offers affordable tools for the smallest restaurants and food service businesses. Square only lost some points in this category because ingredient-level inventory requires third-party integration and because the reporting—while good—is not as deep as competitors like Toast or Lightspeed.

These are some of Square’s excellent general restaurant POS features:

Table & Menu Management

Square for Restaurants has all the tools you need to create simple floor plans and multiple, time-restricted menus. Previously, you needed a Plus level subscription to access some features like item counts and auto-86ing; however, Square for Restaurants now includes these two features in its Free plan. You will still need to upgrade to the Plus plan if you want full-scale restaurant features such as seat and course management. But if you don’t need those tools—like for a counter-service operation, perhaps—then the Free version is all you need.

Square color codes your tables in the POS so you can quickly see their status. (Image from Square)

Square’s floor plans don’t go into extreme detail; some other systems let you essentially create plans that mimic your restaurant’s flooring, wall colors, and plants. But in our experience, most restaurants don’t need (or use) this level of detail.

Reporting

All three Square for Restaurants tiers include basic reporting, which covers in-app Sales Reporting and Item Sales. All subscriptions track employee hours to help you create accurate payroll reports. However, if you want more detailed reports for sales by hour, sales by employee, discount codes, and labor costs, you’ll need to upgrade to a Plus or Premium membership. The same goes for reports for close-of-day, section sales, and menu performance.

Reporting is where the Free tier differs most from the paid subscriptions. For example, Free users cannot print individual shift sales reports per employee. So, if you have four servers, each ringing orders in and accepting payments, you won’t be able to separate their activity from one another under the Free subscription. This won’t limit a counter-service operation or a ghost kitchen with few cash transactions, but full-service spots should upgrade to at least a Plus subscription to avoid this pinch.

Integrations

While Square for Restaurants already has a fairly comprehensive set of features (especially if you upgrade from the Free plan), you can add to your toolkit numerous available integrations for workforce management, loyalty, delivery services, accounting, and more. Note that some of these integrations are available for free, while others have fixed monthly costs or custom pricing.

This is particularly helpful for ingredient-level inventory management, as this is one area where Square for Restaurants falls slightly short. Fortunately, you can integrate with strong, popular tools like MarketMan and Yellow Dog to get higher-level inventory management.

Square for Restaurants has expanded its niche POS features over the past year, adding the long-requested credit card pre-authorization function. Square earned a 3.33 out of 5 for its niche POS functions. It could have scored higher if it supported some granular cash management tasks like dual cash drawer tills and high till alerts or included some more features (like the KDS) without additional charges. Overall, though, I am excited about the steps Square for Restaurants has taken in developing more niche restaurant tools, and can’t wait to see what they do in 2024.

These are some Square for Restaurants niche restaurant tools that stand out:

Pre-authorized bar tabs

Square’s streamlined checkout screen clearly shows when a check has a pre-authorization. (Source: Square)

Square beta-tested credit card pre-authorized tabs through most of 2023 and officially rolled out the feature in November. This feature makes Square much more functional for bars and other operations that need to pre-authorize cards. But there are still some bugs if you try to run a final bill that is over 50% of the pre-auth amount. Every bar tab I’ve ever closed is more than 50% of the pre-auth amount, so I’m hoping Square finds a way to make this more functional.

Loyalty & Marketing

Square’s loyalty and marketing tools include templates to easily create text and email marketing campaigns, then send these messages to a filtered list of customers. The templates are sharp, modern, and easy to use. Best of all, though, with Square’s tools you only pay for what you use, which can change month to month.

Square Loyalty is a digital rewards program. Customers enroll at checkout and are tracked by their cell phone numbers, so there are no rewards numbers to remember, cards to hand out, or apps to download. Restaurants can reward customers based on visits, spend, or purchasing specific items.

Loyalty data automatically syncs with your other sales reports. Like the text messaging tools, Square Loyalty’s total price is based on use. Pricing starts at $45 per month per location for up to 500 loyalty visits. Like most Square tools, you can test drive the Loyalty program free for 30 days.

Online Ordering

Square for Restaurants offers four options for digital ordering and delivery management: direct online ordering via your Square Online website, third-party platform integration, delivery via on-demand third-party drivers, and delivery via an in-house driver team. The first two options can be combined to create a customized online ordering and delivery solution that best fits your restaurant.

You can set up a free online ordering website via Square Online, which allows you to create time-limited menus and accept online payments. These orders can be accepted for pick-up only, or you can offer delivery. It also lets you craft automated text or email messages to notify customers that their order has been accepted, along with their expected delivery or pick-up times.

Delivery Management

For delivery, you can use on-demand drivers or dispatch your own staff—however, you must choose one or the other.If you opt for on-demand drivers, Square will automatically generate a driver request from a local courier as soon as you accept the order. Square charges a flat rate of $1.50 per delivery for on-demand couriers, though the courier service may have additional delivery fees.

For each order routed to your own in-house team of drivers, Square charges a flat per-order fee of 50 cents. You can pass this fee on to your customers or charge an additional custom delivery fee based on distance.

Square for Restaurants is one of the most straightforward POS systems to set up and run. Because it is so easy to use, it earned a 4.06 out of 5 for ease of use—stumbling only when it comes to customer support hours (which are not 24/7 for all customers) and lacking a local server installation option that can reduce the negative impact of losing your internet connection.

Square offers 24/7 customer service by phone and email to Plus and Premium users, but you might get faster answers by searching Square’s online help database and user forums. The sources are incredibly detailed, and in most cases, provide enough information that you don’t need personal support. If one-on-one interactions are important to you, Square does have live customer service representatives, but some users note that they are hard to reach. If you’re subscribed to the Free plan, live customer service is only available for you from Monday to Friday, 6 a.m. to 6 p.m. Pacific time.

Setup is as easy as it comes; you create a Square account, download Square for Restaurants from the Apple App Store onto an iPad, and you’re good to go. Square sends your first card reader to you for free, but if you don’t want to wait for shipping, you can pick up a Square card reader at a local office supply store. You can easily add third-party integrations or additional Square modules with a few clicks in your Square dashboard.

Square for Restaurants is an all-around great system that is user-friendly and constantly improving. The low subscription cost, lack of long-term contracts, and affordable hardware make this POS a natural fit for small restaurants. Square’s full suite of business tools for marketing, payroll, invoicing, and more make it easy to use Square to manage your entire business.

Despite Square for Restaurant’s numerous advantages, there are a couple of granular details to watch out for. Most of the system’s training and support materials are online; it can be difficult to get a live customer support rep on the phone if you need assistance (especially for Free plan users).

Ingredient-level inventory tracking requires a third-party integration, and it seems Square is still working out some bugs with their tab pre-authorization function. If you don’t need these functions and are comfortable self-troubleshooting technical issues yourself, then you’re unlikely to find a better POS than Square for Restaurants.

Methodology

Frequently Asked Questions (FAQs)

These are some of the most common questions I hear about Square for Restaurants.

Is Square for Restaurants entirely free?

What kind of integrations does Square for Restaurants have?

What are the drawbacks of Square for Restaurants POS?

Bottom Line

Square for Restaurants is a wildly affordable, easy-to-use POS with solid front-end features like multiple menus, item modifiers, table management, and a customer directory. If you have a counter-service, quick-service, or delivery-only restaurant, Square for Restaurants’ Free plan is an excellent fit for your business. At $60 per month, a Plus subscription provides a ton of features at a competitive price for full-service restaurants with dining rooms.

POS subscriptions run on a month-to-month basis, so you can change your plan at any time. For a fee, you can have a Square expert come to your business, set up the system with all the customizations you need, and train your staff. You can visit the Square for Restaurants website to learn more or sign up for the free 30-day trial to test-drive the software yourself.

Visit Square for Restaurants

User review references:

• ¹ G2
• ² Capterra
• ³ Software Advice