Food delivery point-of-sale (POS) systems are a combination of restaurant software and hardware that enable restaurants to manage orders, track sales, and process payments. The best food delivery POS systems have tools for managing orders placed in-house, online, and via third-party platforms. Ideally they have the ability to dispatch drivers and process online payments. We evaluated dozens of systems to determine the best overall.
Top 5 Food Delivery POS Systems 2020
Delivery POS Systems
(Best Overall) Great for pizza operations, customizable for other cuisines, with solid driver dispatch functionality
Driverless operations and those with a limited menu
High volume delivery operations that have their own driver staff
Non-pizza delivery restaurants that need highly customizable tools with lots of integrations
Full service restaurants that need to balance delivery sales with on-site sales
How We Evaluated Food Delivery POS
Delivery-based restaurants are high volume businesses with low profit margins. With third-party delivery platforms like Uber Eats and Grubhub increasing competition for delivery, dollar pizzerias and other delivery-based restaurants have a couple strategies to maintain profitability. They can incorporate third-party delivery apps into their operation or leverage restaurant software and POS systems to build their own online ordering and driver management system.
Based on the needs of delivery-based restaurants, the criteria we used to evaluate the best include:
- Cost: Delivery-based businesses tend to have tight margins so cost is a primary consideration. We evaluated the costs of hardware, software, as well as the costs of adding delivery-specific features.
- Delivery features: We looked at whether systems include online delivery functions like online menus and driver dispatching as part of the baseline offering, or if they are available as third-party integrations. We also considered the ease of integration with major delivery platforms like Postmates, Grubhub, and Doordash. The highest performers provide options for creating in-house systems as well as managing third-party platforms.
- Ease of use: We weighed how easy each system is to use in a busy service environment as well as the ease of the customer interface when ordering online or via an app.
- Payment processing: We considered whether each POS system offered options for payment processors, whether they are EMV compliant, and whether mobile payment options and online payment options are available. We also considered the rates for in-person and online payments.
- Customer relationship management (CRM): Delivery-based businesses rely on repeat business, so we looked for systems that track customer tastes and preferences and allow for easy marketing outreach.
- Reporting: We looked for systems that provide a deep level of sales and cost reporting to business owners, especially those that offer inventory, sales, and labor reporting in real time.
- Integrations: Integrations allow restaurants to customize their POS. We looked for systems that offer additional options for employee scheduling, accounting, and inventory management to allow for all operations to run from your POS hub.
- Support: We considered whether each system’s customer support resources are well reviewed by users, as well as whether the system offers off-hours support on nights, weekends, and holidays when delivery-based businesses are busiest.
Based on these criteria, we believe that Toast is overall the best POS for delivery-based restaurant operations. Toast integrates with the major third-party delivery platforms, as well as aggregating apps like Chowly and ItsaCheckmate, to shepherd online orders directly into your POS. It also has a built-in online ordering module for restaurants that want to bring online ordering and delivery in-house.
Toast: Best Overall POS for Food Delivery
Toast is a high-functioning, cloud-based POS packed with options. It is an excellent fit for delivery restaurants of all sizes looking for a smooth solution that operates right out of the box. Toast ranks in the middle of the pack in terms of pricing but it is one of the fastest developing POS systems with a reputation for continuously adding new features to keep up with an ever-changing industry. Toast users can be sure that they will always have the most current technology at their fingertips.
Toast POS Pricing
Toast software pricing starts at $79 per month for one POS terminal; additional terminals are $50 per month. Hardware packages start at $450 for a handheld tablet and go up to $1,350 for a full terminal with card reader, cash drawer, receipt printer, and tablet. Toast also has a one-time installation fee of $449. The monthly pricing is in the middle of the pack for cloud-based restaurant POS systems, though not all systems charge an installation fee.
Credit card payments are processed through Toast’s in-house processor. Online ordering, loyalty programs, inventory management, and employee management modules are available for additional monthly fees that may vary based on your restaurant’s service style. We were recently quoted rates of $25 to $50 per module per month, depending on the number of features requested. Interested restaurants should contact a Toast representative for a tailored quote.
Toast POS Delivery Features
Toast integrates with popular third-party delivery platforms through Chowly, an app that—for $79 per month—allows restaurant owners to receive orders from Postmates, Doordash, Grubhub, and others directly into the POS. Beyond this, however, Toast offers a built-in online delivery module that allows restaurants to create their own online ordering site and sidestep the delivery platforms’ 20% to 30% in fees.
Toast Online Ordering & Delivery Management
Toast’s online menu setup is very easy to navigate on both the restaurant and customer interfaces. The online menu syncs with your in-house menu and inventory to keep your overall quantities up to date. Orders placed online go directly to your kitchen either via printers or Kitchen Display Screen (KDS) and you can easily throttle off online orders during busy times in service.
Delivery management functions allow restaurants to assign deliveries to drivers and easily track drivers’ sales, tips, and vehicle reimbursements. The online ordering module is an additional monthly flat fee. Current pricing is not listed on Toast’s website but we were recently quoted a rate of $50 per month for a delivery-heavy restaurant concept. Interested customers should request a quote from a Toast rep, as rates may vary based on service style and sales volume.
Toast On-site & Online Payment Processing
Toast is its own payment processor, offering a flat rate for all credit card transactions. The platform’s rates are not listed on its website, but we were recently quoted a rate of 2.49% + 15 cents per credit card swipe or dip and 3.5% + 15 cents for online payments. Toast processes payment for online orders at the time the customer places the order, so all delivery and to-go orders placed online will be paid for in advance.
Toast Inventory Management & Reporting
The Toast system tracks inventory in real time to prevent staff or customers from ordering items that are unavailable. An ingenious back end menu engineering report displays your product mix on a chart that separates items by sales volume and food cost, allowing restaurant operators to easily assess which menu items should be removed or updated to improve profitability.
Toast’s inventory module will also update your virtual inventory in real time as orders are placed and send you low stock alerts. It does not yet have the ability to place orders or make payments to vendors through the POS, though they are developing this functionality. In the meantime, the system integrates with apps that offer these functions like MarketMan.
Toast Customer Relationship Management (CRM)
Anytime a credit card is swiped on Toast, the system collects and stores data about that customer. This allows restaurants to build a detailed customer database that shows which customers visit frequently, how much they spend, and other key details that can be used to design personalized marketing campaigns. This level of customer activity logging is included in the baseline system.
Toast POS also offers a Loyalty module that allows customers to earn loyalty points for every dollar spent and apply them for future rewards. Adding the Gift Cards module allows restaurants to quickly resolve customer complaints via email or text message a digital gift card. These modules are offered at an additional monthly flat fee that ranges from $25 to $50 per module, per month.
What Toast is Missing
There isn’t a lot that this system is missing, but there are some potential cons to note. Unlike some lower-priced options that operate on iPads, Toast uses proprietary hardware that must be purchased through them. The only payment processing option on the platform is Toast’s in-house platform; it’s available for a flat rate that is negotiated at the time of purchase and varies based on business type. Some modules require an additional flat rate fee, which can add up.
What Users Think About Toast
Users, nearly universally, have a positive view of Toast. Many users appreciate the regular updates and constant system development. Regular updates mean the system is unlikely to ever fall behind its competitors. These updates can have a downside, however; some users find it difficult to keep themselves abreast of all the new functions as they arrive.
Square: Best Low-Cost POS for Food Delivery
Square is a free to low-cost, cloud-based POS app with built-in payment processing that offers good basic functionality for small restaurants. The free version includes an online store function that can be used to enable online ordering for a limited menu. Its restaurant-specific platform, Square for Restaurants, shares the free version’s intuitive interface and includes additional restaurant functions like delivery-platform integrations for a monthly fee.
Square POS Pricing
The baseline Square POS has no monthly fee and comes with a free credit card reader. The app can be downloaded on any iOS or Android smartphone or tablet. Square also sells hardware kits; prices start at $299 for handheld tablets with credit card readers and go up to $1,350 for a full register with a cash drawer and receipt printer.
Upgrading to the Square for Restaurants software platform costs $60 per month for one terminal and $40 for each additional terminal, comparable to Lavu’s pricing. Payments are processed through Square’s in-house payment platform at a rate of 2.6% + 10 cents for each contactless payment, dipped, or swiped credit card. For manually entered payments (included cards entered online), the rate is 3.5% + 15 cents. Businesses can test drive the restaurant POS free for 30 days.
Square Delivery Features
Neither the free Square POS nor Square for Restaurants support driver management or navigational features, though each platform has online ordering functions. The free Square POS allows users to set up an online store. Smaller delivery based restaurant businesses may find that this online shop, along with a streamlined manual system for driver management, is enough to support an in-house delivery operation.
The Square for Restaurants POS offers more elaborate online ordering and delivery options via third party delivery management platform DoorDash/Caviar. The higher priced POS also offers an integration for restaurants that want to manage their own fleet of drivers.
Online Ordering & Delivery Management
Square for Restaurants offers online ordering via the delivery platform DoorDash/Caviar. Square has owned delivery platform Caviar since 2014, but then sold it to DoorDash in 2019. Both platforms are now integrated with the Square for Restaurants POS. DoorDash/Caviar charges restaurants a 12% to 28% commission on orders that come through their platform. Considering that they manage all the drivers, however, this can be a great fit for restaurants that do not want the headache of hiring and managing a team of drivers.
Square for Restaurants also offers an integration via Chowly that enables Grubhub and Postmates orders to come directly to the POS. Chowly charges $79 per month for this service, though it offers a 30-day free trial. For restaurants that want to manage their own drivers, Square for Restaurants integrates with dispatching app Mobi2Go. Mobi2Go also offers a 30 day free trial; after that pricing is $59 per month plus a 3% commission on sales.
To get these additional functions, however, requires using the higher priced, higher functioning Square for Restaurants. The DoorDash/Caviar, Chowly, and Mobi2Go integrations are currently only available on the free Square POS.
Square On-site & Online Payment Processing
Square’s payment processing rates are a flat 2.6% + 10 cents per swiped or dipped transaction, 2.9% + 30 cents for payments through your online store, and 3.5% + 15 cents for credit card transactions that are manually entered. Square does not integrate with other payment processors.
Inventory Management & Reporting
The free Square POS and Square for Restaurants both have inventory tracking functions that can alert restaurant owners to low stock. You can also enable inventory tracking functions on the POS that will track your inventory in real time. Square’s inventory system was designed around retail, however, so it tracks whole ingredients, like a whole package of bacon rather than the quarter package you used on a large pizza.
When using the POS as your time clock, you can get real-time cost and sales comparisons that can streamline your operational decision making. For a free to low-cost option, Square’s tracking and reporting are pretty good. Square is in the process of developing more robust inventory features for its restaurant POS. In its current state, the reporting functions are solid for a free to low-cost option.
The baseline Square POS comes with customer management functions that enable business owners to track customer spending, preferences, and even keep a credit card on file. In addition, Square offers a Loyalty module to enable rewards features.
The additional loyalty feature prompts customers to sign up with a cellphone number at checkout, then sends automated text messages when they earn points or rewards. Rewards are redeemed by entering the customer’s phone number into the POS. Costs vary by the volume of actual use. Restaurants pay $45 per month for zero to 500 loyalty visits, $75 for 501 to 1,500 visits, and $105 per month for 1,501 to 10,000 loyalty visits.
What Square is Missing
Square is missing built-in driver management and dispatch options. Considering their relationship with Doordash/Caviar, a delivery platform that charges restaurants a 12% fee for pick up orders and 28% for delivery, there seems to be little incentive for Square to enhance the delivery functionality of the restaurant POS. Square’s inventory tracking is not currently robust enough for ingredient-level inventory tracking.
What Users Think About Square
Square users love how easy it is to set up basic Square operations with little to no upfront cost. Critical reviews note limitations in inventory tracking as well as the time it takes to set up online shop functionality. Reviewers across the board appreciate the low operating cost of Square and Square for Restaurants.
HungerRush: Best High-Volume POS for Food Delivery
HungerRush (formerly Revention) is a hybrid POS tailored to delivery-based businesses. It operates using a locally installed server with a cloud backup, so the system functions even in the case of an internet outage. HungerRush has the most robust driver and delivery management features of the systems we considered. The platform is also highly scalable, offering solutions for businesses with multiple locations. This system is ideal for high volume delivery-based restaurants with an extensive in-house delivery team. It may offer a little too much horsepower for a small operation, however.
HungerRush POS Pricing
HungerRush is in the process of transitioning from a legacy POS model to a nimbler cloud-backed platform. It does not publicly list its pricing structure, but we were recently quoted a rate of $450 per month for a hardware and software package for a delivery-based pizzeria. This is at the high end of the POS options featured here. If your pizzeria is truly high-volume, however, HungerRush will be worth the cost.
Interested customers must register for a demo via the website or call to speak with a sales representative to get a customized quote. Sales representatives may have some flexibility in pricing based your sales volume and operational size.
HungerRush has the ability to build a branded online ordering menu directly through your restaurant’s website. In addition, HungerRush supports the creation of a custom branded app for iOS and Android smartphones that syncs with your online menu and allows customers to order their favorite items with an average of four keystrokes.
HungerRush Online Ordering & Delivery Management
HungerRush’s online ordering and driver dispatch functions are available for an additional monthly fee. This fee is not publicly listed but we were recently quoted a rate of $99 per month to enable this function. With this package, HungerRush’s team builds an online menu for your restaurant in the style of your current website. This menu then routes online orders directly into your POS. It also tracks customer delivery information in extreme detail, allowing you to make note of whether an address is a hotel or school that requires additional delivery information.
HungerRush has robust driver management features. They include the ability to toggle on integration with DoorDash, which enables you to route deliveries to that platform’s drivers when your team is busy. The greatest innovation, however, is its recently developed EyeDeliver® module.
Through EyeDeliver®, orders and directions are sent to your delivery driver’s smartphone via the secure application. The app figures the most efficient routes for multiple deliveries. It also allows customers to tip and sign credit card receipts and then sends signed receipts directly to the POS. This function operates on iOS and Android devices.
HungerRush On-site & Online Payment Processing
HungerRush processes payments through WorldPay, which lists rates of 2.9% + 30 cents per swiped or dipped transaction and 3.3% + 30 cents for credit card transactions that are manually keyed. The rates may vary slightly based on your business type and sales volume; a HungerRush representative can give you a clear idea of what the rates would be for your operation.
HungerRush has a fully developed, fully integrated loyalty and rewards program that can be used by customers ordering on-site, online, or via your ordering app. The system tracks a wealth of information, including multiple delivery addresses, special requests, and important dates like a customer’s birthday, anniversary, or even the date of their first purchase from your restaurant.
What HungerRush is Missing
This system has everything that a delivery-based restaurant needs. Pricing is not transparent, however, requiring would-be customers to call for a quote. They currently only offer WorldPay as a payment processor. The hybrid installation offers additional security, but comes at a higher price than purely cloud-based systems.
What Users Think About HungerRush
HungerRush is an updated version of the former Revention POS. The re-branded in June of 2020. So you won’t find many reviews of HungerRush yet.
Revention, however, received lots of positive reviews from pizza industry customers for its ease of use and customizable features. Users also like the high-functioning driver management features. In negative reviews, users note a lack of third-party integrations and occasional glitches with the software. This is a truly high-powered system for high volume delivery operations.
Lavu: Best for Non-Pizza Food Delivery
Lavu is a high functioning, competitively priced cloud-based POS designed for restaurants. The add-ons make Lavu stand out as much more flexible than other programs. Restaurants can select the features they want and operate everything on a single platform, which makes Lavu an excellent option for food delivery businesses with more expansive menus.
Lavu is moderately priced compared to POS systems with similar functionality. Pricing starts at $69 per month, per terminal, only slightly higher than competitor Square for Restaurants. Hardware packages start at $399, which includes an iPad stand and magstripe card reader. iPads are sold separately and offered through Lavu for an additional $399 each.
Lavu has a POS package designed specifically for pizzerias that offers customized options for building detailed pizza orders. It is a highly customizable system that offers the same functionality to non-pizza operations as well. Unlike Toast and Square that require additional modules or integrations, Lavu’s delivery management features are included in the baseline POS. This system allows delivery restaurants that rely on phone orders to assign delivery orders to in-house drivers using GPS directions.
Online Ordering & Delivery Management
Restaurants that want to unlock the online ordering module on Lavu, however, must pay an additional monthly fee of $75. This function enables your online menu to sync with your in-house menu and real-time inventory. It also allows customers to create a profile to streamline reordering. Like Square for restaurants and Revel, Lavu also integrates with mobile driver management app Mobi2Go for restaurants that prefer that interface.
Lavu On-site & Online Payment Processing
Unlike Square and Toast, Lavu customers can choose their own payment processor to ensure that they are getting the most competitive market rates. If, however, you are looking for an all-in-one system, Lavu also offers in-house credit card processing. Rates will vary depending on business type and sales volume.
Inventory Management & Reporting
Lavu’s inventory management features are included in the baseline POS. This function will back products out of your virtual inventory as orders are placed and sync with your sales information to allow detailed reporting. Getting the most out of this function does require an outlay of administrative time to input all of your ingredients and item recipes; however, it will be time well spent for the real-time sales versus cost analysis that it makes possible.
The baseline POS tracks some customer information but adding the customer loyalty function for $25 per month allows customers to check in to earn loyalty points. The loyalty function also enables customers to make secure payments through the app via debit/credit card, Apple Pay, Android Pay, or PayPal. On an operational end, the loyalty function lets your staff see customer profile information on the POS screen, greet customers by name, and upsell favorite items.
What Lavu is Missing
Lavu is a highly customizable system with lots of integrations and an open API to develop more. Customizability, however, requires an outlay of time to input all of your restaurant information in the appropriate places. Restaurants may also need to pay extra for some functions.
What Users Think About Lavu
Lavu receives good reviews from users who like the variety of customizable functions and its ease of use. Some critical reviews, however, note that the system can take time to fully set up, especially for restaurants that opt in to the online ordering system and customized loyalty app.
Revel: Best POS for Multi-Unit Pizza Delivery
Like Revention, Revel is a hybrid POS system. Its massive functionality is ideal for larger businesses, those with multiple locations, and full-service operations that need to balance delivery sales with on-site operations. Smaller restaurants with a high volume of sales may also find the system to be a good fit. Small to medium sized operations will likely find Toast or Lavu to be more their speed.
Pricing for a Revel system starts at $99 per month, per terminal. This is billed annually and requires a three-year contract to lock in the price. Price and length of contract is definitely the biggest difference between Revel and other POS systems. Revel also has a one-time installation fee that starts at $649 and a flat fee for payment processing, which is negotiated at sign up and may vary based on business type. This can be a big upfront price tag for smaller restaurants.
Revel offers robust delivery management and online ordering features. This is an additional module to the baseline POS, charged at a rate of $50 per month. The system stores customer information and order history. A delivery management function also tracks drivers and integrates with Google Maps. The system lets restaurants keep a real-time eye on drivers’ check-ins and check-outs, cash on hand, and planned delivery route.
Revel Online Ordering & Delivery Management
Revel offers an end-to-end solution for online orders and delivery functions. The module routes online orders directly into the POS. From there you can assign orders to drivers. Drivers’ tabs are tracked just like servers’ tabs, making it easy for you to track an individual driver’s sales and tips at the end of each shift. The system also tracks deliveries in real time and shows you what time to expect a driver to return to the restaurant.
Revel also offers restaurants the option to operate their delivery functions via an integration with Mobi2Go. Though most restaurants will find Revel’s built-in options are excellent for all their online ordering and delivery needs.
Inventory Management & Reporting
Inventory management and 40 pre-designed reports are included in the baseline POS. As with other customizable systems, getting the most out of the inventory function requires administrative time to input your ingredients and tie them to individual recipes. Revel makes this as easy as possible, however, allowing for bulk uploading of item descriptions via excel files.
The inventory module also allows multi-location restaurant groups to easily transfer products from one location to another.
Revel On-site & Online Payment Processing
Like several other POS systems, Revel offers its own built-in processing system, Revel Advantage. They do not publish their rates online, but we were recently quoted 2.49% plus $0.15 for in-person swiped or dipped transactions and 2.99% plus $0.30 for online payments.
Revel Advantage advertises that it charges the lowest processing rates in the industry, so if you find a lower rate elsewhere you may be able to negotiate even more favorable terms. Revel doesn’t lock restaurants into their payment plan, however; the system also integrates with WorldPay, USAePay, and FreedomPay.
Unlike its competitors, Revel includes customer relationship management in its baseline POS. The system tracks customer purchases alongside basic customer information and then allows the information to be easily exported to create marketing campaigns. Enabling rewards tracking to sync across the platform is easy as clicking a button in the management dashboard.
What Revel is Missing
Revel has not left many stones unturned in the development of its POS. The biggest challenge for most restaurants is the price tag and the three-year contract to secure pricing. For these reasons, Revel truly is best-suited for larger operations, particularly those that do a high volume of business or may grow to multiple locations.
What Users Think About Revel
Overall, Revel users rate the system well. Positive reviews give the system’s visual interface high marks for ease of use. Many also note the robust back-end reporting. Critical reviews mention that the system can take some time to learn. Some also note feeling shuffled between multiple reps when they reach out to service and support.
A POS with integrated online order functions can help pizzerias and other delivery-heavy restaurants stay on pace with growing customer demand for delivery. A great delivery POS system seamlessly integrates online orders directly into the in-house order stream, manages drivers, updates menus, and retains customer information. The best systems help restaurants grow profitability by offering customer-facing apps and deep-level reporting insights.
For these reasons, we believe Toast is the best option for delivery-based food businesses, especially those wanting advanced online ordering and driver management functions at a competitive price. Toast packs time and money-saving features like staff management and ingredient-level tracking into a versatile system that is backed by a highly reviewed customer support team.