6 Best 800.com Alternatives of 2023
Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative.
Marianne is a staff writer at Fit Small Business who covers business phone services, VoIP, and video conferencing tools.
This article is part of a larger series on VoIP.
800.com is a budget-friendly, voice-over-internet-protocol (VoIP) service. However, it lacks advanced call routing, video conferencing, and third-party integrations. We evaluated dozens of software platforms to find the six best 800.com alternatives for small businesses to fill these gaps. The options in this guide offer useful extras like team messaging, mix-and-match plans, file sharing, vanity numbers, and multiple 800 prefixes.
Based on our research, here are the best 800.com alternatives:
- RingCentral: Best overall 800.com alternative for businesses needing robust VoIP features, unified communications capabilities, and integrations
- Grasshopper: Great for small businesses wanting multiple toll-free numbers and extensions for a flat monthly fee
- Phone.com: Ideal for businesses that want to save with mix-and-match plans or metered pricing options
- MightyCall: Suitable for businesses that need unlimited minutes but only need basic VoIP features
- FreedomVoice: Top 800.com alternative for budget-conscious businesses looking for cheap local or 800 numbers
- eVoice: Best for businesses that want to create a local presence in international markets
800.com & Best Alternatives at a Glance
800.com Alternatives | Monthly Starting Price | Key Features | Virtual Number Options | FSB Rating |
|---|---|---|---|---|
 | $29 |
|
| N/A |
 | $32.99 per user |
|
| 4.66 out of 5 |
 | $31 |
|
| 4.58 out of 5 |
 | $14.99 per user |
|
| 4.54 out of 5 |
 | $15 per user |
|
| 4.50 out of 5 |
 | $9.95 |
|
| 3.56 out of 5 |
 | $14 per user |
|
| 3.51 out of 5 |
Take the quiz to find out which 800.com alternative suits your business needs.
Which 800.com alternative is right for you?
Before checking out the top 800.com alternatives, read our 800.com review to give you an idea about its benefits and downsides as a virtual phone number provider.
RingCentral: Best Overall 800.com Alternative
Overall Score:
4.66 / 5
What We Like
- Robust video meeting and team messaging features
- Advanced call handling and call routing features
- 300+ third-party integrations
Where It Falls Behind
- Most expensive option on this list
- Features can be overkill for small teams
- Entry-level plan lacks essential call management capabilities
How It Compares to 800.com
- RingCentral plan’s focus on features and users, while 800.com focuses on minutes and toll-free numbers
- RingCentral locks certain features behind tiers, while 800.com offers all VoIP features on every plan
- RingCentral has more call management features, while 800.com only offers 12 feature inclusions on all plans
- 800.com only has SMS capabilities, while RingCentral supports video meetings and team messaging
Users needing more advanced call routing features, robust third-party integrations, and team collaboration tools find RingCentral to be a significant upgrade to 800.com. RingCentral is one of our leading business VoIP services that provides a single cloud solution for all communication channels. From team messaging, video meetings, webinars, file sharing, and SMS, RingCentral lets you access all these features across all your devices.
RingCentral has advanced admin tools to configure your phone system and user access on the go. For example, the multi-site management feature lets you uniquely manage each branch office from your main account. Distributed teams will also appreciate its call mobility features like device switching, call flip, and presence, allowing them to get their work done anywhere.
Despite its robust offerings, RingCentral requires users to upgrade to its more expensive tiers to take full advantage of its services. If you don’t have the budget for a full-featured cloud phone solution, consider Phone.com instead. Starting at only $14.99 per user, per month, Phone.com offers business SMS, video meeting tools, and up to 50 VoIP features. No need to upgrade to higher plans if you get all these features for less money.
RingCentral Monthly Pricing (per User) at a Glance*
- Essentials: $32.99 for unlimited domestic calls, SMS, team messaging, visual voicemail, and mobile app
- Standard: $40.99 for 1,000 toll-free minutes, internet fax, 100 video meeting attendees, multi-level auto-attendant, and 24/7 support
- Premium: $47.99 for 2,500 toll-free minutes, automatic call recording, hotdesking, call monitoring, analytics, and customer relationship management (CRM) integrations
- Ultimate: $62.00 for 10,000 toll-free minutes, unlimited storage, and device status reports/alerts
*Prices are based on one to 20 users. Annual billing and volume discounts are available.
RingCentral Features
With RingCentral’s presentation mode, you can add your live video feed to your presentation for a more immersive meeting experience.
(Source: RingCentral)
- Video conferencing: RingCentral lets you host more engaging virtual meetings with tools like live transcription, noise reduction, and auto-follow.
- Third-party integrations: Connect RingCentral with over 300 applications, ensuring your business phone system is integrated with your entire tech stack to streamline workflows, increase efficiency, and improve productivity.
- Advanced call handling: Empower your managers and supervisors to better oversee calls and manage agents with features like monitor, whisper, barge, and take over.
For a more comprehensive look at RingCentral as a unified communications as a service (UCaaS) provider, check out our in-depth RingCentral review.
Grasshopper: Best for Toll-free Numbers & Extension Bundles
Overall Score:
4.58 / 5
What We Like
- Modern, intuitive user interface
- Easy to set up
- Up to 15 VoIP features available on every plan
Where It Falls Behind
- Lacks integrations
- No international calling
- No video meetings or team chat
How It Compares to 800.com
- Like Grasshopper, 800.com plans are shared across multiple team members
- Neither provider offers unified communications features
- For additional numbers, Grasshopper has a monthly charge of $10 per user, while 800.com charges an activation fee of $25 to $35
- Grasshopper is cheaper at scale than 800.com
Grasshopper is the best virtual phone system for teams that need multiple toll-free numbers or extensions at affordable prices. It has three pricing tiers that differ in the number of phone numbers and extensions included. You only have to pay the monthly charge of $10 per user for additional numbers. Once you sign up, you can choose from a toll-free vanity number or pick from its large selection of randomly generated toll-free numbers.
Subscribing to any of Grasshopper’s plans gives you a virtual phone system to manage your business calls. While it doesn’t have advanced call routing like RingCentral, Grasshopper delivers simple (yet practical) VoIP features, such as call forwarding, custom greetings, and voicemail. Plus, users can utilize Grasshopper’s Voice Studio to hire professional voice talent to record custom voice greetings for a one-time fee of $75.
However, besides the lack of international numbers, Grasshopper doesn’t support overseas calling. If you want to stick with an affordable virtual phone system with international calling, check out our list of the best services for VoIP international calls because of its cheap rates for overseas calls and broad coverage for international numbers.
Grasshopper Monthly Pricing at a Glance*
- Solo: $31 for one phone number and three extensions
- Partner: $51 for three phone numbers and six extensions
- Small Business: $89 for five phone numbers and unlimited extensions
*Annual billing is available. All plans include SMS, voicemail, custom greetings, and a choice of a local, toll-free, or vanity number.
Grasshopper Features
Sending an instant response to new customers eliminates the risks of losing prospects by responding quickly. (Source: Grasshopper)
- Instant response: Automatically send missed callers a text message to let them know you will return their call once you’re available.
- Incoming call control: Screen callers, block numbers, and set up custom business hours to answer incoming calls on your own schedule.
- Virtual receptionist: Grasshopper collaborates with Ruby to provide you with a live answering service for taking messages, scheduling appointments, and directing calls.
Read our Grasshopper review to get a deeper look into its virtual phone system and wide selection of add-on features.
Phone.com: Best for Its Mix & Match Plans
Overall Score:
4.54 / 5
What We Like
- Metered and unmetered pricing options
- International numbers in 39 countries
- Allows mix and match of plans
Where It Falls Behind
- Requires $200 pre-payment for international calling
- Lacks team messaging
- Only integrates with four apps
How It Compares to 800.com
- Phone.com offers international phone numbers, but 800.com doesn’t
- Phone.com offers 50 standard VoIP features on all plans, while 800.com only has 12
- Phone.com lets users mix and match metered and unlimited plans
- Unlike 800.com, Phone.com’s plans don’t include toll-free minutes
Phone.com’s metered and unlimited pricing options set it apart from other 800.com competitors. Businesses can mix and match user plans to get the functionality they need while driving costs down. For example, one user can be on a metered plan, while another gets unlimited minutes and call recordings on the Pro plan.
Phone.com lets you choose the features you need with add-ons. While add-ons get pricey, they guarantee you pay for what you need—not extra bells and whistles you won’t touch. Phone.com offers more features than 800.com, such as video meeting tools, document sharing, call handling rules, and an auto-attendant.
Unfortunately, Phone.com integrates with only a handful of business apps, including Zoho and Zapier. For native integrations, you will never go wrong with RingCentral as it provides 300-plus third-party integrations and application programming interface (API) access for custom app development.
Phone.com Monthly Pricing (per User) at a Glance*
- Basic: $14.99 for 500 pooled minutes, one phone number per account, 1,000 pooled text messages, 10 video call attendees, and 50 standard VoIP features
- Plus: $19.99 for unlimited minutes, 25 video call attendees, voicemail transcription, video recording, and whiteboard
- Pro: $29.99 for call recording, call analytics, 100 video call attendees, and CRM integrations
*Discounts are available for multiple users and annual billing.
Phone.com Features
Phone.com’s call analytics feature provides demographic information to help you learn more about your callers. (Source: Phone.com)
- Call screening: When a call comes in, an audio message will tell you the caller’s identity and the number dialed, allowing you to provide the best response to that specific call.
- Text-to-greeting: Type in a message and Phone.com will turn it into an audio greeting voiced by a selection of over 40 automated personalities and sound effects.
- Call analytics: Analyze your calls by duration, direction, and time of day to learn about your top agents, peak busy hours, and average call duration.
Check out our Phone.com review to learn more about its full functionality and flexible pricing options.
MightyCall: Best for Unlimited Minutes & Basic Call Features
Overall Score:
4.50 / 5
What We Like
- Low per-user cost
- Presence indicator
- IVR on the base plan
Where It Falls Behind
- Entry-level plan is limited to two users, while the second-tier plan charges $20 for extra users
- Limited unified communications features
- No online fax
How It Compares to 800.com
- MightyCall’s entry-level price is cheaper than 800.com’s
- MightyCall offers more features than 800.com, like multi-level IVR and business hours
- MightyCall has basic integrations and an API, whereas 800.com only has webhooks and API access
- MightyCall offers international numbers aside from local, toll-free, and vanity
MightyCall is the best virtual phone number provider for businesses that need unlimited minutes but prioritize affordability and only need basic phone system features. While MightyCall doesn’t have everything RingCentral has (such as video conferencing and team messaging), it delivers more functionality than 800.com by offering features like an auto-attendant, custom greetings, and interactive voice response (IVR).
Customers will love MightyCall’s straightforward plans and affordable prices. Get started for just $15 per user, monthly, and get access to 500 minutes, 100 texts, an auto-attendant, and custom greetings. Upgrading to the Business plan unlocks unlimited minutes, texts, and teamwork features for just $5 more.
While MightyCall offers a cheap entry-level plan, it is only limited to two users. There are no annual prepayment discounts either. In this case, consider eVoice, which offers 30,000 included minutes and rich call management features for a monthly plan of $14 per user. You also get significant discounts for annual billing and bulk purchases.
MightyCall Monthly Pricing at a Glance*
- Small Team: $15 per user for 500 minutes, 100 texts, two local/toll-free numbers, reporting, IVR, custom greetings, and business hours
- Business: $20 per user for call recording, voice-to-text, unlimited minutes, multi-level IVR, unlimited contacts, CRM integrations, and presence
- Enterprise: $150 for unlimited users, texts, and minutes
*Two-user minimum on Small Team plan; three-user minimum on the Business plan.
MightyCall Features
MightyCall lets you manage your call flow settings in seconds without the help of your IT team. (Source: MightyCall)
- Presence indicator: MightyCall lets you set your status to Available and Do Not Disturb to let the phone system know when you’re ready to pick up a call.
- Visual call flow: Build sophisticated call forwarding rules and manage your call flows using MightyCall’s easy-to-use call tree.
- Dashboard: Analyze your call analytics, key performance indicators (KPIs), and agent performance from a filtered dashboard.
Head over our MightyCall review to discover what makes this provider the best virtual phone solution for small and medium-sized businesses.
FreedomVoice: Best for Cheap 800 Numbers
Overall Score:
3.56 / 5
What We Like
- Longest free trial duration (30 days)
- Cheapest option in this list
- Robust call management features
Where It Falls Behind
- Additional charges apply to call recording and hold music library
- Lacks video conferencing and chat
- $30 activation fee for a vanity number
How It Compares to 800.com
- FreedomVoice has extra charges for call recording, while 800.com offers it in all plans
- FreedomVoice offers a more affordable plan for unlimited minutes
- Both providers offer all features on all plans, but FreedomVoice has up to 36 feature inclusions, while 800.com only has 12
- Neither provider offers unified communications features
FreedomVoice is the best 800.com alternative for businesses where budget is a primary concern. Monthly plans start at only $9.95, with 400 included minutes and a choice of a local or toll-free number.
Unlimited minutes only cost $29.95, monthly, almost the same as 800.com’s entry-level plan. Like Grasshopper, FreedomVoice offers the same number of features on all its packages. You may also select add-ons for professional voice recordings, call recordings, and on-hold music.
Despite its affordability, FreedomVoice has plenty of missing features, such as video meetings, team chat, integrations, and international numbers. A better alternative would be Phone.com, which offers unified communication capabilities at an affordable price.
FreedomVoice Monthly Pricing at a Glance*
- Start: $9.95 for 400 included minutes
- Edge: $19 for 1,200 included minutes
- Max: $29 for unlimited minutes
*All plans include auto-attendant, voicemail, online fax, and reporting.
FreedomVoice Features
Easily manage your phone recordings by logging into your FreedomVoice account in your web browser. (Source: FreedomVoice)
- Custom hold music: Enhance your company branding by uploading your own hold music or announcements.
- Name and address capture: Collect the caller’s name and address automatically when someone calls you to improve follow-ups and caller experiences.
- Call whisper: Ask your callers to speak their names before answering the call so that you can kick things off on the right foot by saying their names right.
Aside from its affordable pricing, learn more about FreedomVoice in terms of its features and use cases in our FreedomVoice review.
eVoice: Best for Companies With a Global Presence
Overall Score:
3.51 / 5
What We Like
- Offers 30,000 minutes per month
- Singe plan structure
- Low per-user price for business calling
Where It Falls Behind
- Voicemail-to-text, call recording, and SMS cost extra
- Lacks third-party tools
- Add-on pricing is not available without talking to sales
How It Compares to 800.com
- Unlike 800.com, eVoice offers international numbers and has more call management features
- eVoice is cheaper than 800.com and has a higher minute allocation
- Text messaging is a premium feature in eVoice while it is offered on all plans in 800.com
- Neither provider integrates with business applications
eVoice is the best virtual phone system for businesses wanting to expand globally. It enables teams to reach customers outside the U.S. using a local number they recognize and trust. You also have the option to choose the international forwarding feature, which gives you the ability to send calls to your businesses in foreign markets.
eVoice has a single plan structure that includes features similar to what you’ll find with RingCentral. These include after-hours greeting, call blocking, call forwarding, voicemail, and an auto-attendant. Add-on features include outbound faxing, call recording, and web conferencing.
Add-ons can get pricey if multiple users need them. If you need call recording, business texting, online fax, and video conferencing without incurring additional charges, choose Phone.com. This provider offers more VoIP features and flexible pricing options than 800.com.
eVoice Monthly Pricing at a Glance*
- Elite Monthly: $14 per user for 30,000 minutes, three local or toll-free numbers, unlimited extensions, and 25 standard VoIP features
- Add-ons: Contact sales for voicemail-to-text, call recording, web conferencing, SMS, outbound fax, and live receptionist add-ons
*Discounts are available for annual plans and bulk purchases.
eVoice Features
Although eVoice doesn’t have a desktop app, simply access it through your browser to configure phone system settings. (Source: eVoice)
- Call queuing: Put incoming calls into a queue rather than immediately sending callers to voicemail.
- Dial-by-name directory: Allows callers to skip the auto-attendant if they know who they’re looking for by simply entering the first few letters of the first or last name of the person or department they are trying to reach.
- Sequential or simultaneous ring: Have calls ring multiple lines simultaneously or one after the other to ensure every call gets answered promptly.
Check out our eVoice review to learn what makes this provider an affordable and feature-rich business phone solution.
How We Evaluated the Best 800.com Alternatives
When picking the best 800.com competitors, we looked for providers with similar characteristics that also offered other value propositions. 800.com’s primary selling point is its low-cost toll-free numbers, so we found other VoIP providers with unique or advanced features, additional messaging channels, lower prices, better user experience (UI), and flexible pricing models.
Click on each tab below to see the breakdown of how we measured each provider:
15%
Pricing
35%
General Features
30%
More Niche Features
20%
Expert Score
15% of Overall Score
We examined the pricing tiers of each 800.com alternative and what functionality they offer for the price. We also looked at the availability of annual and volume discounts, as well as a free trial.
35% of Overall Score
We compared fundamental features, such as auto-attendants, voicemail transcription, mobile and desktop apps, and conference calling, to determine which provider has the most robust offering.
30% of Overall Score
We analyzed extra features businesses often consider necessary when choosing a business phone system. These include international number availability, multiple 800 prefixes, software integrations, number porting, and toll-free numbers. Since these are alternatives to 800.com, business owners will need a provider that delivers multiple number options for their businesses.
20% of Overall Score
We tested the phone systems to learn more about the standout features and ease of use. We also reviewed feedback from other users to understand more about their hands-on experiences.
*Percentages of overall score
Bottom Line
800.com is an excellent VoIP service for businesses needing a toll-free number, but it’s not for every business given its limited inclusions. Based on our evaluation, RingCentral is the best 800.com alternative because of its robust VoIP features, productivity tools, and third-party integrations. Small businesses looking for a unified communications platform that scales with their growth will find RingCentral the most reliable and comprehensive solution.
