800.com is a budget-friendly, voice-over-internet-protocol (VoIP) phone service, but it lacks features like advanced call routing, video conferencing, and third-party integrations. We found the six best 800.com alternatives for small businesses to fill these gaps and offer useful extras like team messaging, mix-and-match plans, file sharing, vanity numbers, and multiple 800 prefixes.
Based on our research, here are the best 800.com alternatives:
- RingCentral: Best overall 800.com alternative, and great choice for businesses wanting a unified communication as a service (UCaaS) platform with advanced VoIP features and integrations
- MightyCall: Top 800.com alternative for an affordable virtual phone system with essential features like call forwarding, custom greetings, automated attendants, and integrations
- Grasshopper: Best option for small teams that prioritize business phone system ease of use bundled into a clean, modern user interface (UI)
- Phone.com: Best VoIP provider for businesses that want to save with mix-and-match plans or want metered pricing options
- FreedomVoice: Best 800.com alternative virtual phone system for easy setup
- eVoice: Top choice for solopreneurs in need of a professional line with conference calling and voicemail transcription features
RingCentral: Overall Best 800.com Alternative
RingCentral is the leading business phone system, empowering businesses to scale their communications across voice calling, SMS texting, team messaging, video conferencing, and faxing from a single platform. Users needing more advanced call routing features, third-party integrations, and automated attendants will find RingCentral to be a major upgrade to 800.com.
All of the features 800.com provides is included in every plan; however, it only offers basic business calling features. Businesses looking for modern unified communications tools for team chat and video calls and conferencing or who want superior call center management capabilities should choose RingCentral.
Unlike 800.com, RingCentral offers both local and international numbers in addition to toll-free and vanity numbers. Plus, businesses face no scale limitation with RingCentral. Whether they’re expanding to 100 users or 1,000, RingCentral will be able to support their needs.
RingCentral Pricing at a Glance*
- Essentials: $19.99 per user, per month for unlimited calling in the U.S. and Canada, business SMS texting, and team messaging
- Standard: $27.99 per user, per month for video conferencing and third-party integrations
- Premium: $34.99 per user, per month for advanced call management, real-time analytics, and open application programming interface (API) access
- Ultimate: $49.99 per user, per month for device status reports, device status alerts, and unlimited storage
*Pricing reflects a 33% annual discount over the cost of monthly billing with an estimated two to 20 users.
- Video conferencing: Harness the power of one-to-one video meetings or video conference calls with up to 200 participants, all while enjoying high-definition (HD) audio and video.
- Third-party integrations: Connect RingCentral with more than 290 applications, ensuring your business phone system is integrated with your entire tech stack to streamline workflows, increase efficiency, and improve productivity.
- Advanced call handling: Empower your managers and supervisors to better oversee calls and manage agents with features like monitor, whisper, barge, and take over.
MightyCall: Best 800.com Alternative for Affordability & Basic Phone System Features
MightyCall is the best virtual phone number provider for businesses that prioritize affordability and only need basic business phone system features. While MightyCall can’t do everything RingCentral does (such as video conferencing and team messaging), it delivers more functionality than 800.com by offering features like an auto-attendant, custom greetings, and basic integrations with Zapier, WhatsApp, and customer relationship management (CRM) tools.
When it comes to pricing, customers love MightyCalls’ straightforward plans and affordable prices. Businesses can get started for just $9 per user, per month and get access to 1,000 minutes, 1,000 texts, an auto-attendant, custom greetings, and (voice) conference calls. Upgrading to the Business plan unlocks unlimited minutes, texts, and teamwork features for just $6 more per user, per month.
MightyCall offers local, toll-free, vanity, and international numbers. You can purchase 800, 888, 877, 866, 855, 844, and 833 toll-free numbers with MightyCall. They’re more affordable than 800.com numbers because you get two numbers on MightyCall’s Small Team and Business plans, whereas you only get one number on 800.com’s Personal and Unlimited plans.
MightyCall Pricing at a Glance*
- Small Team: $9 per user, per month for 1,000 minutes, 1,000 texts, an auto-attendant, custom greetings, and conference calling
- Business: $15 per user, per month for unlimited minutes and texts, call recordings, presence status, desk phone support, and integrations
- Enterprise: Contact sales for pricing for scalable plans for additional users and phone numbers
*Two-user minimum on Small Team plan, three-user minimum on Business plan, and 10-user minimum on Enterprise plan.
- Presence indicator: Always know which teammates are available with a Presence indicator that shows the current status of all agents.
- Visual call flow configuration: Build sophisticated call forwarding rules using MightyCall’s easy-to-use call tree.
- Dashboard: Analyze your call analytics, key performance indicators (KPIs), and agent performance from a filterable dashboard.
Grasshopper: Best 800.com Alternative for Ease of Use
Grasshopper is the best virtual phone system for ease of use. The desktop and mobile applications are modern and intuitive, helping new users find the tools and features they need quickly. While Grasshopper provides robust documentation, most users will find the platform is easy enough to learn on their own.
While Grasshopper doesn’t provide the advanced call routing, call handling, or video conferencing you get with MightyCall or RingCentral, it delivers simple (yet effective) business phone system features such as instant response, custom greetings, and virtual fax. Plus, users can utilize Grasshopper’s Voice Studio to hire professional voice talent to record custom voice greetings for a one-time fee of $75.
Like 800.com, Grasshopper also offers 800, 888, 877, 866, 855, 844, and 833 toll-free numbers. You can also purchase local and vanity numbers through Grasshopper, and local numbers aren’t available with 800.com. If you purchase the Partner plan, you get three numbers (local or toll-free) for $44 per month, which is significantly cheaper than 800.com’s single toll-free number for $49 per month.
Grasshopper Pricing at a Glance*
- Solo: $26 per month for one number and up to three extensions
- Partner: $44 per month for three numbers and up to six extensions
- Small Business: $80 per month for five numbers and unlimited extensions
*All features are included on every Grasshopper plan. Please note that Grasshopper subscriptions can be shared among multiple team members, as the cost includes one to five numbers and three unlimited extensions; this can reduce the per-user cost significantly.
- Instant response: Automatically send missed callers a text message to let them know you value their time and will return their call.
- Incoming call control: Screen callers, block numbers, and set up custom business hours to answer incoming calls on your own schedule.
- Ruby Receptionist: Take advantage of Grasshopper’s partnership with Ruby Receptionist to hire a virtual receptionist with a 35% discount.
Phone.com: Best 800.com Alternative for Mix & Match Plans & Metered Pricing
Phone.com’s metered and unlimited pricing options set it apart from the competition. Unlike with 800.com, businesses can mix and match user plans to get the functionality they need while driving costs down. For example, one user can be on a metered plan, while another gets unlimited minutes and call recording on the Pro plan.
Unlike 800.com, Phone.com lets you pick and choose the features you need with add-ons. While add-ons can get pricey, they guarantee you pay for what you need—not extra bells and whistles you won’t touch. Phone.com also offers more VoIP features and flexible pricing options than 800.com.
Phone.com’s Pro plan and RingCentral’s Standard plan offer comparable features, and Phone.com only costs about $2 more (per user, per month). However, while you get unlimited internet faxing with RingCentral at this tier, with any Phone.com plan you’ll have to pay $4.99 a month more to receive inbound faxes.
Phone.com offers local, toll-free, vanity, and international numbers. You can purchase 800, 888, 877, 866, 855, 844, and 833 toll-free numbers. International numbers only cost an extra $4.99 per month to give you a local presence anywhere in the world. Phone.com’s pricing plans give you more bang for your buck compared to 800.com—you get more features and functionality at a lower price with all the 800 prefix options you need.
Phone.com Pricing at a Glance*
- Basic Users: $10.39 per user, per month for 300 pooled minutes, 1,000 pooled text messages, 10 video conferencing participants, and mobile and web apps
- Plus Users: $15.99 per user, per month for unlimited minutes and text messages, 25 video conference participants, and video recording
- Pro Users: $23.99 per user, per month for CRM integrations, call analytics, 100 video meeting participants, recording transcription, and whiteboarding
*Pricing based on annual subscription with 20% discount.
- Breakout rooms: Split your video meeting attendees up into smaller groups using breakout rooms to increase engagement, have side conversations, hold workshops, or solve problems and collaborate.
- Text-to-greeting: Type in a message and Phone.com will create a custom audio version using more than 40 different automated personalities and sound effects.
- Call analytics: Analyze your business phone system data to learn about your top agents, peak busy hours, and average call duration.
FreedomVoice: Best 800.com Alternative for Easy Setup & Flexible Pricing
FreedomVoice is the best option for businesses looking for an easy-to-set-up virtual phone number with flexible pricing. Companies can choose from metered and unlimited plans, as well as select add-ons for extra minutes, call recording, and on-hold music.
Selecting a plan, creating an account, and setting up your new virtual phone number is quick and easy. FreedomVoice guides you through the entire process, and it only takes a few minutes. Plus, FreedomVoice has a 30-day free trial for you to try the service before you commit—that’s a long free trial compared to Grasshopper’s seven-day free trial.
Unfortunately, FreedomVoice’s mobile app occasionally crashes and sometimes fails to load. Many users complain about the app freezing or buttons not working, rendering the service temporarily useless. In this case, take a look at eVoice. It’s mobile app is more reliable and has better user ratings than that of 800.com.
However, FreedomVoice does provide cheaper phone numbers and plans than 800.com. FreedomVoice offers local, vanity, and toll-free numbers. Users can purchase 800, 888, 877, 866, 855, 844, and 833 toll-free numbers for just $9.95 per month. This is a great, affordable option if you don’t need unlimited minutes.
FreedomVoice Pricing at a Glance
- Start: $9.95 per month for 400 minutes and unlimited SMS texting
- Edge: $19.95 per month for 1,200 minutes and unlimited SMS texting
- Max: $29.95 per month for unlimited calling and texting
- Voicemail transcription: Get your voicemail messages automatically transcribed to save time and improve your productivity.
- Name and address capture: Collect the caller’s name and address automatically when someone calls you to improve follow-ups and caller experiences.
- Call whisper: Ask your callers to speak their name before answering the call so that you can kick things off on the right foot by saying their name right.
eVoice: Best 800.com Alternative for Solopreneurs
eVoice is a great virtual phone number provider for solopreneurs who need a single professional line. Plans start at just $12 per user, per month and unlock all of eVoice’s features. Features like call forwarding, simultaneous ring, and voicemail transcription are similar to what you’ll find with 800.com or Grasshopper, but the pricing for eVoice is much better suited for a single user.
While eVoice claims to provide all features on its Elite Annual plan, you’ll find add-on features are available for an extra cost—but you have to contact sales to obtain pricing details. Add-on features include call recording, online faxing, unlimited SMS, and web conferencing.
When you need a single line for a single user, eVoice is a great choice. You can purchase local, international, toll-free, or vanity numbers, and 800, 888, 877, 866, 855, 844, and 833 prefixes are all available. However, if you have team members and need multiple local, toll-free, or vanity numbers, RingCentral is probably the better 800.com alternative.
eVoice Pricing at a Glance*
- Elite Annual: $12 per user, per month for all features, 24/7 customer support, and unlimited calls
- Add-ons: Contact sales for pricing for call recording, online faxing, unlimited SMS, and web conferencing add-ons
*Pricing based on annual subscription.
- Call queuing: Put incoming calls into a queue rather than immediately sending callers to voicemail.
- Automated attendant: Give inbound callers options to self-serve or be routed to the right person.
- Sequential or simultaneous ring: Have calls ring multiple lines at the same time or one after the other to ensure every call gets answered promptly.
How We Evaluated the Best 800.com Alternatives
When evaluating the best 800.com alternatives, we looked for providers with similar characteristics that also offered other value propositions. 800.com’s primary selling point is its low-cost toll-free numbers, so we set out to find VoIP providers with unique or advanced features, additional messaging channels, lower prices, better user experience (UI), and flexible pricing models. Most of these alternatives also offer 800 prefixes and vanity numbers.
After examining all of the options, we found RingCentral, which scored 4.63 out of 5 per our criteria, to be the best overall 800.com alternative. While RingCentral is more expensive than 800.com, it provides more advanced VoIP features, video conferencing, team messaging, and extensive third-party integrations. Small businesses looking for a UCaaS platform that can scale with their growth will find RingCentral to be the most reliable solution.
Here’s a breakdown of how we measured each provider:
15% of Overall Score
We examined the pricing tiers of each 800.com alternative and what functionality they offer for the price. We also looked at the availability of annual and volume discounts, as well as free trials.
30% of Overall Score
We compared fundamental features, such as auto-attendants, voicemail transcription, mobile, desktop, browser apps, and conference calling to determine which provider has the most robust offering.
35% of Overall Score
We analyzed extra features businesses often consider necessary when choosing a business phone system, such as international number availability, multiple 800 prefixes, software integrations, number porting, and toll-free numbers. Since these are alternatives to 800.com, business owners will need a provider that delivers multiple number options for their businesses.
20% of Overall Score
We tested the phone systems ourselves to learn more about the standout features and ease of use. We also reviewed feedback from other users to learn more about their hands-on experiences.
800.com is a great VoIP service for businesses in need of a toll-free number, but it’s not the right solution for every business or entrepreneur. RingCentral is our top overall choice for 800.com alternatives thanks to its advanced features and third-party integrations. Like 800.com, it offers 800, 888, 877, 866, 855, and 844 numbers, but RingCentral also provides an option for local numbers. If you want to include team messaging, video conferencing, and robust call handling in your communications program, trust RingCentral to get the job done.