Marianne Sison

A cloud contact center is an internet-based platform that enables businesses to handle inbound and outbound customer communications. It includes a host of features that streamline customer service delivery across various channels, such as phone calls, video, live chat, SMS, email, and social media. This article further explores what a cloud contact center is, its…

Setting up a virtual private network (VPN) for your business offers an additional layer of security by hiding your online activities and allowing you to safely access sensitive information. The process is fairly simple: choose the right provider, pay for a VPN plan, download the app, configure your device, and test the VPN service. This…

A robocall is an automated phone call containing a recorded message transmitted automatically to multiple phone numbers through auto-dialer software. It can be used for telemarketing campaigns and announcements like flight cancellations or appointment reminders. However, they have become easily exploitable by spammers trying to sell something illegal. Read further to understand what robocalls are,…

The year 2024 is creating multiple opportunities as well as challenges for the project management industry. Project professionals put more emphasis on soft skills, more companies rely on Agile methods, and the global market for project management software is seeing a steady rise. Continue reading as we showcase the latest project management statistics and discover…

A conference call is a meeting where multiple participants connect via audio, video, or web using an access code. It is typically done over a landline connection or internet-enabled device. Conference calls benefit remote and hybrid teams wanting to communicate over long distances. Keep reading to understand what a conference call is, the best practices,…

The contact center industry has witnessed several changes over the past three years in terms of technology, market size, and consumer expectations. More companies are embracing artificial intelligence (AI) for better service efficiency, while customers expect businesses to deliver personalized experiences. In this article, we’ll uncover a collection of contact center statistics to provide insights…

The best remote access software offers a host of features that let you carry out admin and support tasks on a remote computer or mobile device. Key features include file transfer, unattended access, built-in chat, remote audio, and diagnostic tools. These solutions also provide a high level of security, configuration options, and complete customizability to…

800.com is a virtual phone system that specializes in toll-free and vanity phone numbers as well as call tracking services. Despite its flexible pricing options, this provider doesn’t have much to offer in terms of call management and team communication. The best 800.com alternatives include built-in voice-over-internet protocol (VoIP) functionality and unified communications (UC) capabilities…

Setting up an office space for small businesses starts by creating a list of your office needs with a budget in mind. With a project plan in place, look for office space options and design the floor plan accordingly. Then, set up your communications system and furnish your space with furniture and equipment. In this…

Calls made over voice-over-internet-protocol (VoIP) can potentially degrade due to a data transmission error called packet loss. Common causes are faulty hardware, software bugs, and network attacks. There are plenty of ways to address packet loss, such as a system reboot, hardware upgrade, and software update. Below, we listed the steps on how to fix…

Bring Your Own Carrier (BYOC) allows businesses to select a public switched network (PSTN) carrier to connect to their existing cloud-based platform. This enables them to keep their current carrier for continued telephony access while benefiting from cloud communication features. Other benefits include lower overhead costs and wider geographic coverage. Continue reading to learn more…

A successful number porting process requires sending all your account information from the previous carrier to your new voice-over-internet protocol (VoIP) provider. Follow the provider’s instructions and wait until the process is complete before canceling your previous phone service. In this article, we go over the process of how to port an existing number to…