Sam Dadofalza

Call whispering is a voice-over-internet-protocol (VoIP) feature that lets managers listen to an active call between an agent and a customer and talk to the agent simultaneously without the customer knowing. It benefits customer service teams by speeding up issue resolution, empowering new agents, and making coaching easier for managers. In this article, we’ll explore…

Call forwarding, or call diversion, is a voice-over-internet-protocol (VoIP) feature that redirects inbound calls to another phone number, such as a company’s main landline, a user’s mobile phone, or a colleague’s extension. Its main purpose is to ensure all calls are answered when the primary call recipient is unavailable. It allows team members to be…

Voice-over-internet-protocol (VoIP) systems let you manage calls more efficiently, chat and launch virtual meetings with colleagues, and connect with customers wherever you are. These cloud-based phone solutions boost team productivity—reducing costs and improving customer service. Some popular VoIP features include call forwarding, call queues, call recording, and voicemail transcription. Read on to learn about these…

Call parking is a voice-over-internet-protocol (VoIP) feature enabling users to put an active call on hold and place it in a virtual waiting room or “communal parking lot,” allowing team members to pick it up. Aside from promoting better collaboration, it also drives flexibility, as users have the ability to answer calls from anywhere, on…

The best text messaging service for business lets users send bulk short messaging service (SMS) and multimedia messaging service (MMS), supports two-way texting, and automates message delivery. It offers a dedicated virtual phone number and allows texting customers overseas. It integrates with customer relationship management (CRM) and productivity tools, making it easy for users to…

The best Twilio alternatives offer a wide range of application programming interfaces (APIs), robust short messaging service (SMS) API features, and collaboration tools. They come at affordable rates with discounts for higher usage. Plus, they have comprehensive documentation that makes building communication capabilities in existing apps easier. Based on our research, these are the top…

Voice-over-internet-protocol (VoIP) is a type of phone system that uses the internet (instead of conventional copper wires) to make and receive calls. Compared to landline phones, it’s cheaper to set up and maintain and offers more advanced telephony features, such as automatic call distribution (ACD), interactive voice response (IVR) system, call analytics, and third-party integrations….

The global team collaboration software industry hit a value of about $11 billion in 2020. It’s set to increase further at a compound annual growth rate of 13.2% from 2023 to 2028, reaching a value of $23 billion by 2026. The changing work culture is the primary driver of growth, including the continued rise of…

Phone.com and Grasshopper share basic voice-over-internet-protocol (VoIP) features, including call forwarding, call transfer, and voicemail. However, with Phone.com’s metered and unlimited calling minutes, it’s more suitable for businesses with varying levels of call volumes, weekly or monthly. Meanwhile, Grasshopper’s multiple phone number offerings make for an ideal solution for companies with representatives sharing share phone…

Grasshopper and Google Voice are popular phone systems among small businesses requiring a budget-friendly, no-frills communications solution. Grasshopper’s affordability hinges on its flat rate pricing, while Google Voice boasts a forever-free plan. Both have basic voice-over-internet-protocol (VoIP) features, namely call forwarding, auto-attendant, and voicemail. For this Grasshopper vs Google Voice comparison guide, we discuss the…

Sideline and Google Voice are often compared as both offer a second phone number. Based on our evaluation, Sideline takes the lead thanks to its affordable pricing and advanced text messaging tools. However, Google Voice stands out when it comes to call management and team productivity features. We explored their differences in our Sideline vs…

PBX stands for private branch exchange, an internal telephone network enabling users to communicate with one another and those outside the company through private lines. A PBX phone system hosts various features, including call forwarding, call transfer, auto-attendant, and voicemail. Businesses benefit from this phone system as it allows organizations to scale communications and manage…