How To

How to Dispute a Chargeback: Small Business Guide

Chargebacks cost merchants nearly $80 billion annually. Providing the right supporting documents is one of the best ways to win that revenue back.

By Andrea Herrera August 30, 2023 | Free Resources, How To, Retail

Chargebacks can have a significant impact on the revenue, profitability, and reputation of small businesses. Knowing how to dispute and ultimately win a chargeback will help keep the impact on your business to a minimum. Prompt response to a chargeback notice, compelling evidence, and a well-drafted rebuttal letter are some of the things that will…

How to Do Payroll in Wisconsin: Guide for Employers

By Robie Ann Ferrer August 30, 2023 | Free Resources, How To, Human Resources

There are some nuances to remember when learning how to do payroll in Wisconsin. It has a progressive income tax system, which means the math for calculating payroll taxes won’t be as straightforward as it is with a flat-tax system. In addition, it has special laws governing family and sick leave that employers must comply…

15 IVR Design Best Practices & Tips: How to Optimize Your Menus

By Sam Dadofalza August 29, 2023 | How To, Office Technology

A well-designed interactive voice response (IVR) system creates a better customer experience, directing calls efficiently to the right departments and agents. To optimize the caller’s journey, follow these IVR design best practices: map out the call routing plan based on common customer needs and keep menu options straightforward. You can also give callers the option…

How to Use a Virtual Background With Zoom & Other Providers

By Marianne De Guzman August 24, 2023 | How To, Office Technology

Using virtual backgrounds in video meetings varies slightly across platforms, but the steps generally stay the same. First, install the video meeting app and log in. Then, open settings and navigate to virtual backgrounds to select among the preloaded images or upload your own. Before learning how to use a virtual background, it’s important to…

How to Calculate Call Abandonment Rate in 4 Steps (+ Calculator)

By Sam Dadofalza August 23, 2023 | Free Resources, How To, Office Technology

Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they need from the interactive voice response (IVR) system. In this…

How to Get a Vanity Phone Number: A Small Business Guide

By Corey McCraw August 23, 2023 | How To, Office Technology

Vanity numbers deliver an easy way for your business to stay in the minds of your customers. These numbers provide a memorable number incorporating an alphanumeric combination of letters and numbers to form words or phrases. For a small business, learning how to get a vanity phone number is a smart way to build your…

Fixed vs Variable Costs: Determining Your Contribution Margin

By Eric Gerard Ruiz, CPA August 22, 2023 | Accounting, How To

Fixed and variable costs are categories of costs based on activity level. Fixed costs are expenses that don’t change regardless of changes in activity level, whereas variable costs respond directly to activity level changes. Distinguishing between fixed vs variable costs help in determining your business’s contribution margin (CM). Fixed vs Variable Cost Examples The list…