Accepting click-and-collect orders is an effective way to boost sales and increase customer satisfaction by making it easier for shoppers to buy. It enhances convenience, enables safer transactions, and requires less labor than traditional retail sales. Click and collect can also be offered as a speedier alternative to standard ecommerce orders, reducing delivery time and…
How To
How to Dispute a Chargeback: Small Business Guide
Chargebacks cost merchants nearly $80 billion annually. Providing the right supporting documents is one of the best ways to win that revenue back.
Chargebacks can have a significant impact on the revenue, profitability, and reputation of small businesses. Knowing how to dispute and ultimately win a chargeback will help keep the impact on your business to a minimum. Prompt response to a chargeback notice, compelling evidence, and a well-drafted rebuttal letter are some of the things that will…
How to Do Payroll in Wisconsin: Guide for Employers
There are some nuances to remember when learning how to do payroll in Wisconsin. It has a progressive income tax system, which means the math for calculating payroll taxes won’t be as straightforward as it is with a flat-tax system. In addition, it has special laws governing family and sick leave that employers must comply…
How to Price a Product in 5 Steps (+ Profit Calculators)
Product pricing is essentially the process of determining the cost of products you sell to consumers. When you are figuring out how to price a product for retail, you are facing a delicate balance—price your items too high, and no one will buy; price them too low, and you sacrifice your profits. This article provides…
15 IVR Design Best Practices & Tips: How to Optimize Your Menus
A well-designed interactive voice response (IVR) system creates a better customer experience, directing calls efficiently to the right departments and agents. To optimize the caller’s journey, follow these IVR design best practices: map out the call routing plan based on common customer needs and keep menu options straightforward. You can also give callers the option…
How to Use a Virtual Background With Zoom & Other Providers
Using virtual backgrounds in video meetings varies slightly across platforms, but the steps generally stay the same. First, install the video meeting app and log in. Then, open settings and navigate to virtual backgrounds to select among the preloaded images or upload your own. Before learning how to use a virtual background, it’s important to…
How to Calculate Call Abandonment Rate in 4 Steps (+ Calculator)
Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they need from the interactive voice response (IVR) system. In this…
How to Get a Vanity Phone Number: A Small Business Guide
Vanity numbers deliver an easy way for your business to stay in the minds of your customers. These numbers provide a memorable number incorporating an alphanumeric combination of letters and numbers to form words or phrases. For a small business, learning how to get a vanity phone number is a smart way to build your…