An interactive voice response (IVR) is an automated phone system that uses prerecorded messages and text-to-speech technology—engaging callers without a live agent. Cloud infrastructure has increased the adoption of this technology, and natural language processing (NLP) has expanded how callers interact with computers over the phone. We analyzed the latest IVR statistics to understand its…
Statistics
Retail Statistics: Trends, Consumer Outlook & Technology
While global retail sales were projected to grow 4.7% to over $30 trillion at the start of the year, the economy has continued to change—now researchers believe that global retail sales will experience growth closer to 3.9% and $29.3 trillion in total sales. Amid the economic changes and persisting retail growth, the retail world is…
37 Shopping Cart Abandonment Statistics to Know
In 2022, shopping cart abandonment statistics show that approximately 70.63% of online shopping carts are abandoned (across the Americas) before purchase due to extra costs, complicated checkouts, and account creation requirements. We’ve gathered a list of 37 shopping cart abandonment statistics along with actionable tips and examples to help you set benchmarks and determine what…
47 Website Statistics, Trends & Insights (2023 Update)
Websites are crucial to ensuring your business’ success in today’s digital-first world. They help establish your branding, connect you with customers, and grow your sales. To help you build and operate an effective website, here are 47 essential website statistics for small businesses. General Website Statistics & Insights Building brand presence online is essential to…
25 Key Shopify Statistics You Need to Know
Shopify is one of the top ecommerce platforms and multichannel POS systems for new and established small businesses—even if you’re focusing on your physical presence. If you’re wondering how to start a retail business with a reliable online presence, consider these Shopify statistics to see if it’s the platform for you. Shopify Stats: The Basics…
How Much Do Small Businesses Pay in Taxes?
Self-employed small businesses—or sole proprietorships—must pay federal income tax, self-employment tax, and sometimes, additional Medicare tax on their Schedule C income. By studying various combinations of self-employment income and other income reported on the same return, we find that most small businesses have an effective tax rate between 14.13% and 37.00%. Self-employed taxpayers with wages…
18 Sales Follow-up Statistics & Key Takeaways To Drive Revenue Going into 2024
Reps could be missing out on 76% of qualified leads by not doing any follow-up activity. See what other data is saying with these sales follow-up statistics.
Sales follow-ups with leads after an initial conversation or cold email attempt are vital to close deals as they enable you to stay top-of-mind with decision-makers. The challenge comes down to ensuring you make your reconnection attempts using proper messaging, channels, and timing. Here are 18 sales follow-up statistics for 2023 that can help you…
20 Zoom Statistics to Know for Your Business
Zoom is one of the most popular unified communications platforms worldwide, with 300 million daily meeting participants recorded in 2020. The pandemic played a huge role in the increased adoption over the last years, as it compelled businesses to shift to remote and hybrid work. With Zoom’s simple interface, robust integrations, affordable subscription plans, and…