Customer service complaint management takes time and effort but can be managed more easily using templates. This helps customer service reps save time and effort and provide positive, accurate responses even behind bad news, like a no refund to a case. In this article, we cover best practices for customer service communication and provide free…
Templates
How to Create a Customer Persona in 5 Steps (+ Free Template)
A customer persona is a tool that helps define your company’s ideal buyer types and guides your lead generation and marketing activities. Developing customer personas involves identifying characteristics such as the profession, demographics, behaviors, and interests of preferred buyers. You can also give your business persona a fictional name as an easy way for your…
Behavioral Interview Topics & Questions [+ Free Template]
A behavioral interview is a conversation between a job candidate and an employer that focuses on past job-specific situations. Asking questions about previous behavior can help illuminate a candidate’s skills and predict how they might perform in your open role. This article provides free sample behavioral interview questions and answers by topic, guiding you on…
What is a Pay Period? (Free 2024 Pay Period Calendars)
A pay period is the recurring period of time during which employees work and are paid. Pay periods are fixed and most often occur on a biweekly or semimonthly basis (state laws may require a certain frequency). Some industries follow a specific pay period calendar for certain workers, such as weekly payroll for hourly employees…
Free Downloadable Time Sheet Templates for Your Business
Check out our free printable time sheet templates your team can use to manually track their time. We also offer alternatives if manual time entry isn’t the right fit.
Small businesses use time sheets to track the number of employee work hours for payroll purposes, while independent contractors and freelancers use them to bill clients for time worked. Time sheets take the guesswork out of time tracking. For those needing a free time sheet template, you can download any of our six free printable…
An Agent Guide to Writing a Home Offer Letter (+ Templates)
As a buyer’s real estate agent, it is important to master the art of writing a compelling home offer letter. The goal is to bring the buyer’s offer to life so that a seller can clearly understand the terms without reading through a lengthy legal agreement. In short, an effective home offer letter opens the…
Free Real Estate Marketing Plan Template & Strategy Guide
If you are determined to be successful as a real estate professional, you need a thorough, informed plan to market yourself efficiently and effectively. Creating a real estate marketing plan should include identifying goals, a budget, your target audience, competition, potential marketing strategies, and your unique selling proposition. With this information, you can implement a…
8 Free Interview Evaluation Forms & 3 Scorecard Templates
An interview evaluation form enables consistent assessment and scoring of job applicants, promoting objective screening. Data from the forms is transferred to an interview scorecard used by HR or the hiring manager to determine the best candidate based on collective interviewer feedback. We’ve prepared eight free interview evaluation forms and three free scorecards, customizable for…