The average cost of a cloud-hosted voice-over-internet-protocol (VoIP) service ranges from $15 to $60 per user on a monthly basis. Other fees add to your VoIP expenses in the form of metered calls, types of phone numbers, number of users registered, premium call features (add-ons), hardware, and internet plan. In this guide, we’ll explore how…
Ultimate Guide
Product Liability Insurance: Cost & Coverage
Product liability insurance covers a business’ potential financial loss arising out of a claim that its product caused damage or harmed a consumer. The costs handled within the policy limits by product liability include the business’ legal fees, such as lawyer bills, court awards, and even the injured party’s medical bills if the business is…
How Employee Credit Cards Work & Best Practices to Follow
Employee business credit cards allow your employees to purchase goods and services online or in-store on behalf of the company. These are available as small business credit cards, corporate credit cards, or prepaid business cards and have the same annual percentage rate (APR), rewards structure, and benefits as the primary card. Most issuers typically don’t…
Shopify Pricing Plans: Comparison, Fees & Calculator
Starting at just $5 per month, Shopify pricing is transparent and straightforward, consisting of monthly and per-transaction fees.
Shopify offers a starter plan perfect for social media selling at $5 a month and a full-fledged online store starting at $39 a month. Shopify’s affordable pricing plans (along with its ease of use and robust yet scalable features) earned it the top spot in our list of the best ecommerce platforms. However, if you’re…
Retail Expansion: What You Need to Know to Grow Your Store
Perhaps you didn’t consider expansion when you first started your retail business—it can be intimidating to think about growth when you are just starting. However, retail expansion doesn’t have to be overwhelming if you approach it strategically. This guide will walk you through everything you need to know when considering retail expansion—from determining when the…
Normal Wear & Tear Versus Property Damage Guide (+ Checklist)
Due to aging and constant use by tenants over time, rental buildings experience normal wear and tear. This differs from tenant-caused property damage, which frequently happens due to carelessness, neglect, or abuse. While landlords must repair regular wear and tear, such as faded paint and dents in walls, they are exempt from paying for damage…
The Basics of Restaurant Management in 6 Steps
Restaurant management tasks naturally fall into two main categories: managing the overall health of the business and directing daily operations. The first three steps on this list—knowing costs, adjusting to meet targets, and forecasting for growth—fall under the first category. The final three—maintaining operational standards, building a positive staff culture, and focusing on customer service—are…
IVR Containment Rate: Definition & How to Improve It
The interactive voice response (IVR) containment rate, a call center metric, refers to the percentage of calls the IVR system successfully handled without assistance from a human agent. A high IVR containment rate means the system was able to resolve customer concerns, reducing the burden on the human workforce and improving the overall call center…