Dialpad vs. RingCentral: Price, Features & What’s Best in 2019

Dialpad and RingCentral are VoIP business phone systems with features like unlimited domestic calling, video calling, and voicemail. Dialpad pricing starts at $20 per month and is suitable for small businesses wanting a no-frills phone service. RingCentral pricing starts at $29.99 per month and is right for companies wanting more robust features and excellent customer support.

When to Use Dialpad

Dialpad features unlimited domestic calling, HD video calling, and SMS. However, since conference calling is limited to 10 participants, Dialpad is a better choice for solopreneurs, freelancers, and small teams that need a VoIP business phone system with basic features at a reasonable cost. Pricing starts at $20 per user per month, with three service plans to choose from.

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When to Use RingCentral

RingCentral is best for larger sales teams and call centers that have a high level of interaction over the phone and via text, and need features like unlimited domestic calling and SMS, toll-free minutes, and team collaboration tools. RingCentral offers four service plans from $29.99 per user per month. Pre-paid agreements and volume discounts are available for large teams.

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Dialpad vs. RingCentral at a Glance

How We Evaluated Dialpad & RingCentral

A good business phone system should have superior call quality while remaining affordable, and be easy to set up and use. Customer support should also meet the highest standards of reliability and service. Further, the best Voice over Internet Protocol (VoIP) providers typically offer a variety of price plans with features like an auto-attendant, voicemail, and business app integration.

Therefore, we evaluated Dialpad and RingCentral based on:

• Price – We evaluated each solution’s pricing tiers and packages.
• Ease of Use – We evaluated how easy the service is to set up and use.
• Call Quality – Customer reviews of both providers’ call sound and quality were reviewed as part of our evaluation.
• Scalability – We assessed how easy it is to add more users to the VoIP platform and how well the service plans accommodate company growth in terms of features and pricing.
• Contract Terms – Contract terms of both providers, including long-term contract and volume discounts, were evaluated to determine the flexibility of each service.
• Conference Calling – We evaluated any conference calling limitations, such as a cap on number of meetings or participants.
• International Calling – International calling options and per-minute rates of each provider were compared to determine which offered the best value.
• Auto-Attendant – We noted whether the providers feature an automated attendant for greeting and routing callers.
• CRM and Business App Integration – We evaluated whether each provider offered integration options for customer relationship and business applications.
• Customer Support – We assessed the types of online and live customer service support both providers offer.

Based on our research, we recommend RingCentral as the best VoIP business phone service for its combination of features and excellent customer service at an affordable price. The company offers a free demo and a seven-day free trial of its service. Visit RingCentral’s website today for details.

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Dialpad vs. RingCentral: Pricing & Features

Dialpad and RingCentral both have a number of features in common, like unlimited domestic calling, SMS messaging, video calling, voicemail, call recording, and business app integration. Overall, Dialpad costs less than RingCentral, but RingCentral’s upper-level tiers offer more features than Dialpad.

Dialpad Pricing

Dialpad offers three monthly service plans: Standard is $20 per user, Pro costs $30 per user, and Enterprise is $35 per user. All three service plans are priced lower than RingCentral’s three base plans. Annual contracts are available for additional cost savings. All plans include unlimited calling and SMS, conference calling, and business app integration.

Dialpad Tiered Features

Standard

Dialpad’s Standard plan includes unlimited domestic calling and SMS messaging, conference calling for up to 10 people, and business app integration for G Suite and Microsoft Office 365. This tier also includes basic call management tools like call waiting, call forwarding, transfer, hold, and mute. Dialpad Standard is a good starter plan for single business owners or freelancers wanting a basic VoIP business phone system.

The Standard level lacks the call recording and voicemail transcription offered at the next tier. It’s also missing a bundle of toll-free minutes, as is offered with RingCentral’s first-tier plan. However, Dialpad Standard’s pricing is lower than RingCentral’s entry-level plan, making it a better value for businesses on a budget.

Pro

Dialpad’s Pro plan adds call recording, voicemail, and custom analytics that include a history of phone and web calls. This level also includes integration for Salesforce, ServiceNow, and Slack, making it a good choice for sales teams, call centers, and teams that collaborate over internal instant messaging systems.

The Pro level is missing 24/7 phone support and an enterprise Service Level Agreement offered with Dialpad’s premium tier. It also lacks advanced team collaboration tools like file and calendar sharing that RingCentral features with its mid-level plans. However, the Dialpad Pro plan is less expensive than RingCentral’s mid-tier plans.

Enterprise

Dialpad’s Enterprise plan adds 24/7 phone support and an enterprise Service Level Agreement. This level also includes integration for Okta and automatic transcript logging for Salesforce, ServiceNow, and Zendesk. Dialpad Enterprise is right for small business owners without a dedicated IT person to set up and maintain their VoIP business phone system.

The Enterprise level lacks a multi-level auto-attendant offered by RingCentral, as well as integration with additional apps like Box and Desk.com. It’s also missing features like cloud storage and unlimited faxing that other VoIP providers offer. However, Dialpad’s pricing is competitive and its features are enough to get most small businesses set up with a quality business phone service.

RingCentral Pricing

RingCentral’s price for one to 10 users is $29.99 per user per month, and plans for two to 99 users range from $34.99 to $59.99 monthly. RingCentral’s pricing is higher than Dialpad’s plans, but discounts are available with a yearly agreement. All plans include unlimited domestic calling and SMS, toll-free minutes, and auto-attendant.

RingCentral Tiered Features

RingCentral Essentials

RingCentral’s Essentials plan supports up to 10 users and includes unlimited phone calls, 100 toll-free minutes, and visual voicemail. This level also features team collaboration tools that include file and calendar sharing, team messaging, and task management tools. The Essentials plan is best for solopreneurs or for very small teams that need more robust collaboration tools than Dialpad offers.

The Essentials tier doesn’t have a large bucket of toll-free minutes or the multi-level auto-attendant features found in the higher-level packages. RingCentral Essentials also costs more than Dialpad’s first-level plan, but offers more features for the money. However, it limits audio and video meeting participants to four people, whereas Dialpad allows up to 10.

RingCentral Standard

The Standard tier adds 1,000 toll-free minutes and a multi-level auto-attendant to the features found in the Essentials package. Multi-level auto-attendant adds additional features to the auto-receptionist, like call routing capability for multiple locations and usability on external phone numbers. This plan is best for small businesses with more than 10 employees that want a virtual auto-attendant to help answer and redirect calls.

The Standard package doesn’t offer as many toll-free minutes or automatic call recording as the higher-level packages, and lacks business app integration featured with all of Dialpad’s plans. RingCentral’s Standard plan costs about the same as Dialpad’s premium plan, although the features of the multi-level auto-attendant may be worth the extra money to some business owners.

RingCentral Premium

RingCentral’s Premium tier adds 2,500 toll-free calling minutes, automatic call recording, and voicemail transcription-to-text to its feature list. This level also adds integration for Salesforce, Zendesk, and Desk.com. RingCentral Premium is right for call centers, legal firms, and businesses that want to keep digital records of calls for quality assurance, training, and compliance purposes.

The Premium package may not offer enough toll-free minutes for companies with high call volume on their toll-free business line. However, it is possible to add additional minute bundles to customer accounts starting at $29.99 per month for 1,000 minutes. Although RingCentral pricing for the Premium plan costs more than Dialpad’s service plans, it may be an overall better value for larger businesses.

RingCentral Ultimate

RingCentral’s Ultimate Package includes all the features of the lower tiers and bumps the number of toll-free minutes to 10,000. This tier provides everything RingCentral’s lower auto-receptionist tiers do, plus plenty of toll-free minutes for medium-sized companies.

As with Dialpad, the Ultimate tier lacks built-in cloud storage offered by other VoIP business phone systems. RingCentral Ultimate is significantly higher priced than Dialpad, but its upper-level service plans are designed with larger companies in mind.

Dialpad vs. RingCentral: Ease of Use

VoIP business phone systems should be easy to set up and maintain. Features and apps should be easy to use, regardless of the user’s level of technical skill. VoIP providers should offer online tools and guides to self-assist customers with questions as they learn their way around the system.

Dialpad Ease of Use

Dialpad is easy to set up and its features are easy to use. The company offers a series of Getting Started guides to familiarize customers with features like voicemail and the desktop app, as well as detailed guides and tutorials on working with various features of the phone system.

Dialpad Help Center

RingCentral Ease of Use

RingCentral’s features are intuitive and easy to use. The company provides training videos and a Quick Start Guide with instructions on how to use the desktop and mobile apps. In addition, account specialists walk customers through the setup process and train users on how to use the call management features. Although some customers say the dashboard icons can be confusing, customers report the overall system is easy to understand.

RingCentral Knowledge Base

RingCentral University Training Center

Dialpad vs. RingCentral: Customer Support

A good VoIP provider offers reliable customer support both online and by phone. Users should be able to find answers to basic questions through online knowledge bases, help centers, and live chat, and have access to phone support for more technical or serious concerns.

Dialpad Customer Support

Dialpad’s customer service includes an online help center, live chat, and email support for all customers. Dialpad Pro customers get 24-hour phone support on weekdays and Dialpad Enterprise customers have 24/7 phone support available to them.

RingCentral Customer Support

RingCentral’s customer support includes an online knowledge base, support specialist ticketing system, live chat, and 24/7 phone support for customers with two or more users. RingCentral is frequently mentioned in online customer reviews as having one of the most reliable customer support teams in the VoIP business phone system industry.

Dialpad vs. RingCentral: Customer Reviews

Customer reviews offer insight into how a VoIP service works in a real-world office environment. Read what customers have to say about their experiences with Dialpad and RingCentral and learn why RingCentral has a slight edge over its competitor.

Dialpad Customer Reviews

Our readers give Dialpad high marks, with a five out of five-star rating. They say the service is user-friendly, affordable, and the interface is well designed. However, some customers report issues with call quality, which is something to keep in mind when making purchasing decisions. If you’d like to read more customer reviews or watch an overview video about Dialpad, visit our Dialpad User Review page.

RingCentral Customer Reviews

Our readers give RingCentral favorable reviews, with an average rating of four out of five stars. They praise the service for its reliable customer service and the wide variety of features. However, some customers report the dashboard sometimes lags. You can find more customer reviews as well as an overview video on our RingCentral User Review page.

Bottom Line

Dialpad and RingCentral both offer quality VoIP business phone service with similar features at affordable prices. Dialpad is a good choice for solopreneurs and emerging companies wanting a no-frills business phone system. RingCentral is right for small businesses that want the best combination of features at an affordable price. If you still require a further look, be sure to check out our guide to the Best RingCentral Competitors and Alternatives.

Call centers, legal offices, and organizations looking for a VoIP business phone system with a wide selection of features and great customer service should consider RingCentral. The company offers a free trial of its product and 30-day money back guarantee when you purchase an account. Visit RingCentral’s website today for details.

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