Call routing is a call management feature that directs inbound calls to the right service representatives based on preconfigured rules. It boosts team productivity, spreading the workload among agents. This feature reduces operational costs, as businesses don’t need to rely on receptionists manually distributing incoming calls. Although call routing offers many benefits, companies must follow…
How To
How to Choose a Business to Start: A 5-Step Guide
Choosing a business to start can be both an exhilarating and frustrating experience—there are many options to choose from and paths to explore. To settle on an idea, examine your skills, experiences, and firsthand knowledge. Also, look at what businesses are trending. Before choosing, get a cost estimate required to start the business and ensure…
How to Hire a Property Manager in 8 Steps
Investors benefit from hiring a property manager to handle maintenance and daily responsibilities, allowing them to focus on more investments and personal interests. When learning how to hire a property manager, it’s essential to define your needs and budget. You must also thoroughly research possible candidates—including their personality, experience, and communication skills—to identify a compatible…
What Is Bookkeeping and What Does a Bookkeeper Do?
They say accounting is a necessary evil. Businesses, regardless of the size, can benefit from accounting as it helps explain how you make money from selling goods and services. All of this starts with bookkeeping, the first two steps of accounting. Bookkeeping is the process that enables businesses to record daily transactions and track inflows…
How to Write a Grand Opening Press Release (+ Template & Examples)
A grand opening press release is a story sent to the media announcing the news of your upcoming opening day to generate media coverage and publicity. This helps get more people to attend your opening and expand your new business’ presence. To write a grand opening press release, identify your target audience, set up proper…
How to Write a New Hire Press Release (+ Free Template)
Not every new hire justifies a press release, but some, such as the executive team, do. And publishing them can build buzz for your brand with customers and establish your business as a leader in your industry or community. From formatting to what to include, find out how to write a new hire press release…
How to Use User Generated Content for Marketing (+ Examples)
If you’ve ever wondered whether user generated content (UGC) is beneficial for marketing a small business, the answer is yes. In fact, UGC can be one of your best marketing strategies because it’s simple, versatile, and costs almost nothing. If you’ve ever been convinced to buy a product from a good customer review, you’ll know…
5 Steps on How to Set up an Office (+ Free Checklist)
Setting up an office space for small businesses starts by creating a list of your office needs with a budget in mind. With a project plan in place, look for office space options and design the floor plan accordingly. Then, set up your communications system and furnish your space with furniture and equipment. In this…