The short answer is yes—you can legally pass on credit card fees to customers. However, this is not as easy as it seems. Credit card fees are governed by regulations from card networks as well as federal and state laws, which make passing on credit card fees to customers available for one merchant but limited…
How To
How to Improve VoIP Call Quality in 7 Steps
Various factors influence the quality of voice-over-internet-protocol (VoIP) calls, including latency, packet loss, and available bandwidth. Poor call quality increases average handling time and call abandonment rates, ultimately leading to frustrated clients. To deliver excellent customer service, businesses must know how to improve VoIP call quality—adopting strategies like upgrading the internet plan, setting up a…
How to Write a Business Plan in 7 Steps
A solid business plan helps you forecast your future business and is a critical tool for raising money or attracting key employees or business partners. A business plan is also an opportunity to show why and how your business will become a success. Learning how to write a business plan successfully requires planning ahead and…
Form 1065 Step-By-Step Instructions [+Free Checklist]
Completing Form 1065 starts with document assembly — you’ll need the company’s balance sheet and income statement. If you don’t have those, you can use informal reports or spreadsheets that show totals for the company’s income, expenses, and asset and liability categories. Once you’ve gathered your documents, fill out the form’s sections for general information…
How to Measure Customer Service Satisfaction + Examples
You can measure customer satisfaction by reviewing surveys, ticket resolution rates, Net Promoter Scores (NPS), and social media sentiments. But to get an overall picture of your team’s performance, you’ll need to learn how to measure customer service satisfaction using multiple methods. In this article, we’ll discuss how to measure customer satisfaction using the top…
How To Get a Business Credit Card in 4 Steps
Editorial and Partnership Disclosure Our guide on how to get a business credit card will walk you through the process, from checking your credit scores and researching options to choosing the card that best suits your needs and applying for the card. We also include some of the common business credit card requirements and our…
How to Sell on Poshmark
Poshmark is an online marketplace with nearly 8 million active buyers. It allows individuals to buy and sell new or used clothing, shoes, accessories, and other fashion items. Poshmark is known for its social commerce model, where users can create their virtual closets, follow other users, and engage in social interactions within the platform. It’s…
How to Trademark a Business Name (+ Other Intellectual Property)
Trademarking your business name is an essential part of building your business. Trademarking gives you a rock-solid, legal claim to your business name and all its other public-facing elements, such as its logo and tagline. Also, establishing a trademark sets up your business for the long term, especially if you plan on expanding in the…