A solid IVR system eliminates the need for a live agent by accepting voice commands to help route customer calls. Great IVRs will also incorporate features like CRM integration and will also be available at the base plan of their business phone systems. We’ve identified the six best IVR systems to help you free up…
6 Best Call Center Phone Systems for 2021
Call center phone systems help companies improve the customer experience when clients call for support or sales. Business owners use call center software to take advantage of features, such as interactive voice response (IVR), integrations, and performance analytics. However, contact center services and options differ by provider. We looked at several solutions to uncover services…
6 Best Shopify CRM Options for 2021
Integrating Shopify with your customer relationship management (CRM) software allows you to create comprehensive customer profiles and relevant marketing campaigns based on their purchasing behavior. It also allows you to contact your customers directly without leaving the platform, saving time and effort. We compared several Shopify CRM software based on pricing and features to arrive…
6 Best Pipedrive Alternatives for Small Businesses in 2021
Pipedrive is one of the best choices for a small business CRM solution because of its affordability, sales-focused features, and 24/7 customer support. However, it lacks some popular features and capabilities, such as a free plan, advanced customization options, and predictive scoring. To find the best Pipedrive alternative, we analyzed several top providers and considered…
Sales Forecasting Software for Small Businesses: Examples & Uses
Sales forecasting software are tools that help businesses estimate future sales revenue based on data inputs such as current deals in the pipeline or annual demand of a product. There are three main ways businesses do this: by using specialized analytics applications, by taking advantage of reporting features in their CRM, and by using complex…
6 Best Mortgage CRM Software for 2021
Customer relationship management (CRM) software for businesses engaged in mortgage sales provide tools to manage essential documents, generate leads, and market their product offerings to a mass audience. Additionally, the best mortgage CRM systems integrate with various loan origination software (LOS) for managing applications. We evaluated various CRM software that work best for mortgage providers…
The 5 Best Retail CRM Software for 2021
Customer relationship management (CRM) software for the retail industry offers solutions to manage inventory, process payments, and build customer relationships through loyalty programs and marketing campaigns. Additionally, retail CRM systems help manage brick-and-mortar operations as well as ecommerce functions. We looked at various CRM software that work best for retail businesses and narrowed it down…
HubSpot vs Insightly: Which Is Best for You in 2021
We put HubSpot and Insightly to the test to evaluate the most critical features small businesses need in customer relationship management (CRM) software, such as lead management and sales pipeline monitoring. HubSpot is superior in terms of ease of use, extensiveness of features, and customer support. Insightly, however, has the upper hand when it comes…
4-Line Phone System vs VoIP: Which Is Better for Small Businesses?
Voice-over IP (VoIP) and 4-line phone systems give businesses the ability to simultaneously route calls to and from multiple extensions, but the technology that supports each system is different. For example, a 4-line phone uses a traditional office landline and copper wires, which can make the service more expensive, while VoIP makes low-cost phone calls…
5 Best Remote Access Software for 2021
Remote access software helps your team assist customers or employees from far away. Whether a client needs tech support or staff devices require updates, a remote access software makes it possible without an on-site visit. However, different tools offer various capabilities—from advanced monitoring and reporting to support for mobile devices. To find the best fit…
Hosted PBX vs SIP Trunking: Which Is Better for Small Businesses?
To set up a business phone system, you need to decide which fits your needs better: a hosted PBX or SIP trunking. Both connect to the public switched telephone network (PTSN), provide reliable phone service, and offer features, such as voicemail and an auto-attendant. However, cloud-based hosted PBX systems require fewer upfront costs and long-term…
7 Best VoIP Headsets of 2021
Most voice-over-internet-protocol (VoIP) headsets have built-in call control features like mute, hold, and volume adjustment, and many use Bluetooth to connect wirelessly. Since tons of products are out there on the market, finding the best one is difficult. This is why we evaluated several options based on price, overall performance, and standout features to identify…