All Sales Articles - Page 3

Call Transfer: What It Is & How to Do It

By Robert Watts on June 17, 2020 | Sales, What is | Comments (0)

Call transfer is a type of call handling and an integral part of any phone system. This capability allows you to forward calls to different extensions or departments to route callers to the party that they are trying to reach. However, the process of transferring a call will vary depending on the kind of phone…

Best CRMs for Manufacturing: A Comparison Guide

By Lisa McGreevy on June 17, 2020 | Buyer's Guide, Sales, Sales Tools | Comments (0)

Manufacturing companies use customer relationship management (CRM) software to track and document the sales process as well as manage customer interactions. However, manufacturers also need CRM features that are up to the task of tracking inventory, invoicing customers, and managing projects. We reviewed a variety of CRMs to learn which are best for the manufacturing…

6 Best Auto-attendant Phone Systems 2020

By Robert Watts on June 16, 2020 | Buyer's Guide, Sales, Sales Tools | Comments (6)

Automated attendants can greet and route incoming calls to pre-chosen extensions or departments without human intervention. Multilevel attendants also route calls to multiple locations or external numbers. We evaluated the best systems based on price, usability, and features. Top 6 Auto-attendant Phone Systems for 2020 How We Evaluated Automated Phone Systems Automated attendants, which are…

What Is VoIP? Definition, Cost, Features & Providers

By Robert Watts on June 16, 2020 | Sales, Sales Tools, What is | Comments (0)

Voice-over-internet-protocol (VoIP) systems transmit voice calls as data over the internet instead of the copper wire network that landlines have used for more than a century. They usually cost less than landline setups. They also offer advanced features like automated attendants, video conferencing, and text messaging to enhance your daily workflows. If you’d like to…

Number Porting for Businesses: The 5-Step Guide

By Robert Watts on June 16, 2020 | How To, Sales, Sales Tools | Comments (0)

Number porting is the process of transferring a phone number from one service to another. The terminology makes the process seem overly technical and complicated. However, in reality, modern business telephony services make it relatively easy to take your old number wherever you go, as long as you stay within the same geographic area. Most…

SIP vs VoIP: Which Is Better for Small Business?

By Robert Watts on June 11, 2020 | Sales, Versus | Comments (0)

Though the terms SIP and VoIP seem to be used interchangeably, the two are actually different kinds of IP technology. Session initiated protocol (SIP) is a communications protocol that allows all forms of media to be transmitted, including video and images, using a code-based system. Voice-over-internet-protocol (VoIP) depends on the internet to send voice messages…

How to Use RingCentral & Snap Recordings

By Robert Watts on June 11, 2020 | Sales | Comments (0)

RingCentral is a full voice-over-internet-provider (VoIP) telephone service for businesses. Beyond the capability to make and receive telephone calls, RingCentral offers features like business SMS texting, internet faxing, and a robust auto-attendant. This last benefit can also be configured for an even more customized caller experience thanks to RingCentral’s partnership with Snap Recordings, a professional…

Top 11 Sales Training Ideas: Resources for Sales Teams

By Jess Pingrey on June 11, 2020 | Sales, Sales Management, Tip List | Comments (0)

There are many different types of salespeople who work in a range of industries across the world, and there’s no one magic secret to training them to do their best work and win the most customers. However, as a sales manager, it’s critical to invest in continual training and development for your sales team. This…

How to Connect Zoho CRM & RingCentral in 3 Steps

By Robert Watts on June 11, 2020 | Sales | Comments (0)

Zoho CRM is a customer relationship management (CRM) software that helps users keep track of trends, manage contacts, and nurture leads. RingCentral is a highly rated, voice-over-internet-protocol (VoIP) phone system that supports a number of powerful integrations, like its app (called Zoho for RingCentral). This app is simple to install and makes it easier for…

6 Best Account Management Software 2020

By Lisa McGreevy on June 10, 2020 | Account Management, Buyer's Guide, Sales | Comments (0)

Account management is a function of customer relationship management (CRM) software intended to help businesses organize their sales efforts with multiple divisions, locations, and points of contact. We evaluated dozens of CRM-related software options to find the best for account management based on their account hierarchies and how well they facilitate the overall sales process….

Top 6 Virtual Phone Number Providers 2020

By Robert Watts on June 4, 2020 | Buyer's Guide, Sales, Sales Tools | Comments (10)

Virtual phone systems provide business users with a dedicated business line to add to their existing mobile phone or landline. They also provide advanced features like automated attendants and mobile apps. We examined the best virtual phone services available today and evaluated them based on pricing, features, and usability. Top 6 Virtual Phone Number Providers…