All Sales Articles - Page 3

Unified messaging is the integration of different kinds of messaging, like email, text, and social media, into one platform. Unified messaging software typically uses application programming interfaces (APIs) to import messaging features at varying costs, but make it easy to stay in communication with team members and clients throughout your daily work life. What Is…

Upselling is a sales tactic where you offer your customers an additional product, service, or upgrade during or immediately following their initial purchase. Examples include offering extended warranties on laptops or premium features on a car. Upselling can be used to increase sales by getting customers to spend money besides the basic purchase. How Upselling…

Call parking is a feature found on phone systems that allows you to put a call on hold at one handset and continue the call from any other phone. This helps you transfer calls throughout the office and also ensure security via a personal identification number (PIN). This is usually free with business phone systems….

Sales forecasting is the act of estimating future sales or revenue. It’s done by examining past sales performance while considering upcoming campaigns, initiatives, or marketplace trends, which helps you make future staffing or marketing decisions. Understanding your sales forecast can also help you focus efforts on the sales activities needed to reach performance goals. While…

Presentation software allows you to build, share, and present slideshows quickly and easily. They are an important part of how we communicate ideas and attract new business in the workplace. We looked at 20 of the best presentation systems on the market and narrowed them down to the best six based on pricing and features….

Freshdesk and Zendesk are customer help desk platforms for small businesses featuring chat, self-help knowledge base, social media monitoring, and ticket automation. Freshdesk is the top choice for businesses looking for the best overall set of features at an affordable price, while Zendesk is a good choice for larger teams needing advanced reporting or customization….

Google Voice is a free virtual phone provider that offers a local telephone number as well as free domestic calling and text messaging. Setting up and using a Google Voice number is easy and takes just a few steps, which include setting up your account, navigating basic features, and understanding advanced functions like call screening….

Inside sales and outside sales are sales functions focused on different tactics. While teams can be structured similarly, inside salespeople primarily accomplish tasks by phone and focus mainly on high volume sales or administrative support for outside salespeople. Outside salespeople conduct tasks in person and are employed primarily for low volume, high-ticket sales. Pipedrive CRM…

Voice-over-internet protocol (VoIP) business phone systems like RingCentral replace local landline service and offer features like phone numbers, voicemail, and conferencing. We reviewed several RingCentral competitors for customers wanting different service plans or pricing than RingCentral offers, then evaluated price, features, and customer support to learn which stood out and which is the best overall….

RAIN Group believes sales training should be research-driven and centered on behavior change that results in higher levels of performance. We had a lively conversation with Mike Schultz, co-president at RAIN Group, on the importance of achieving business results after investing in sales training and staying relevant in the dynamic business-to-business (B2B) sales training space….

Customer retention is the effort businesses make to retain customers over a period of time. Because it is more expensive to find new customers than to keep existing ones, customer retention is an important part of any successful customer relationship strategy and can help your business be more profitable. How Customer Retention Works Customer retention…