Customer relationship management (CRM) software is instrumental in reaching out to potential customers, nurturing relationships with them, and moving on to closing each deal. As your business grows, you need a tool to streamline sales processes effectively—and getting a free CRM software is an excellent starting point. In this article, you’ll discover the best options…
What Is Predictive Dialer Software & How It Helps Businesses
Predictive dialer software is a type of calling system that automatically dials from your list of telephone numbers. Call centers and sales departments use predictive dialers to connect agents to prospects quickly to avoid employees wasting time by scrolling through lengthy contact lists and manually dialing numbers. This also saves agents time by helping them…
Google Voice Review: Is Google Voice VoIP Right for Your Business?
Google Voice is a free VoIP service that provides a virtual phone number for calls, texts, and voicemails. Paid options start at $10 per user, monthly.
PBX Phone Systems: A Simple Guide to Key Technology
Private branch exchange (PBX) phone systems refer to the hardware and software that allow businesses to utilize multiple extensions. In addition, PBX systems enable automatic call routing, interactive voice response (IVR) menus, call scheduling, and other key features to take your business communications to the next level. It is worth noting that these systems can…
6 Best Insightly Alternatives for 2021
Insightly is a feature-rich project management (CRM) system that lets sales teams manage leads in an easy-to-use dashboard—but it’s not always the ideal solution for everyone. We compared dozens of CRM software to discover the six best Insightly alternatives that are reliable, capable, and affordable so sales teams can enhance their selling strategies. The top…
Really Simple Systems Review: Is It Right for Your Business?
Really Simple Systems offers integrated customer relationship management (CRM) solutions for sales, marketing, and customer support. It also features lead capture and segmentation, drip campaigns, case management, customizable dashboards, and forecasting capabilities. As its name suggests, this CRM is ideal for small businesses that are looking for an easy-to-understand tool to manage and track their…
6 Best Answering Services for 2021
Answering services for small businesses can save you time and money while ensuring professional customer experiences. The best answering service may be a virtual receptionist or a live human attendant, depending on your needs. Both versions greet callers and route them to extensions. However, human receptionists are typically more expensive than automated services. We chose…
What Is a Virtual Phone Number?
A virtual phone number is a number that’s routed through an existing landline, cell phone, or another internet-connected device. Unlike voice-over-internet-protocol (VoIP) services, a virtual number doesn’t replace your current phone service. Instead, you can use one or more devices to answer or make calls using a new or established business phone number. Most virtual…
How to Improve Sales & Marketing Alignment & Why It Matters
Sales and marketing alignment occurs when those involved in awareness building work together with those tasked with lead generation and nurturing. Because smaller teams often have to perform more than one role, alignment is often easier for small businesses to achieve. However, it does take planning and in some cases, additional training. You can strengthen…
What Is a Conference Call?
A conference call enables multiple participants to join the same call simultaneously. While the term is mainly used to describe multiparty telephone calls, advancements in voice-over-internet-protocol (VoIP) technology have made it possible to host and join conference calls from smartphones, tablets, laptops, and desktop devices. Below, we break down the types of conference calls, how…
6 Best Business Cell Phone Plans
If you want to equip your team to answer calls on a smartphone, there are three ways you can do it without requiring staff have an extra cell phone. You sign up for a dedicated business phone plan from a cellular provider, use a mobile app from a voice-over-internet-protocol (VoIP) provider, or forward calls to…
G.729 vs G.711 VoIP Codecs: Which Is Best?
G.729 and G.711 are two of the most popular codecs used by modern voice-over-internet-protocol (VoIP) systems to transmit calls as data over the internet. Phone systems must find a balance between delivering audio quality and requiring bandwidth, and that’s why these two different codecs exist. G.711 provides higher audio quality, but it requires more network…