The history of unified communications (UC) begins in the 1870s, with the invention of the telephone, the most basic communication device, which provided the backbone of voice technology. In the 1960s, the private branch exchange (PBX) was introduced, laying the foundations for efficient call routing. Over the next three decades, PBX systems gained popularity, equipped…
Statistics
22 Recruitment Statistics to Understand Hiring in 2023
The most current recruitment statistics illustrate dramatic changes in hiring, especially over the last few years. These changes are influenced by different factors—some by emerging trends in applicant behavior and HR practices and others by societal and environmental shifts. Using data as a guide, your organization can adapt and stand out to potential employees. Here…
Facebook Ads Cost in 2023: Stats, Trends & Return on Spend
Facebook ads cost an average of 51.3 cents for cost-per-click (CPC) and $8.77 per thousand views (CPM) in 2023. Thanks to precise audience targeting abilities, Facebook ads are an effective way to gain brand awareness, leads, and sales. Advertisers only need to spend a minimum of $1 a day to run ads on Facebook, making…
A Brief History of POS Systems
From their first incarnation, the original and primary purpose of point-of-sale (POS) systems was to record the products and services being sold to buyers, receive payment from customers, and keep cash secure. The history of POS systems began in the US as far back as the late 1800s with simple mechanical cash registers. As the…
43 Omnichannel Statistics for Retailers
It’s more important than ever to consider your omnichannel retail strategy, which is the seamless integration of every customer touchpoint, both in person and online. As you’ll see with the omnichannel trends outlined below, consumers already engage in omnichannel shopping behaviors, and retailers are investing in technology that enables it. Omnichannel Statistics Overview 1. More…
27 Dropshipping Statistics & Examples
Dropshipping is a retail business model where an ecommerce merchant sells physical products without keeping inventory in stock. In this business model, the retailer is the online storefront where customers purchase goods. They then outsource the entire manufacturing and order fulfillment process to a dropshipping supplier. In this article, we go over key statistics that…
Ecommerce Return Rates: Expert Guide for Small Businesses
The ecommerce return rate measures the frequency of an online store’s returns. It is gauged as a percentage of the total number of sales returned within a certain timeframe. These rates greatly vary between industries but generally depend on product categories (clothing is the most returned category) and the online store’s return policy. In 2022,…
Supply Chain Statistics: Industry Trends & Turbulence
A supply chain is a network of people, companies, and processes working together to create and deliver products or services to customers. The supply chain landscape is evolving rapidly, driven by market growth, sustainability demands, disruptive forces, and technological advancements. At the same time, supply chains worldwide are still rebounding from the impact of the…