Contactless payments are transactions made without a credit card making direct contact with a card reader; instead, payment information is transmitted via near-field communication (NFC) technologies. Contactless payment methods include tap-to-pay contactless chip cards, mobile payment options like Apple or Google Pay, and scannable quick response (QR) codes. All these methods are only available when…
Statistics
28 Buy Now, Pay Later Statistics
Short-term financing, often referred to as buy now, pay later (BNPL) or customer financing, lets consumers pay for purchases over time through a series of installments. It is also one of the most prominent trends in the retail market. Where financing used to be popular only for large purchases like furniture and cars, consumers now…
2024 New Year Resolution Consumer Statistics
New Year’s resolutions are a popular way to approach self-improvement and achieve goals. These commitments are heavily influenced by cultural and economic trends and have a significant impact on early-year spending. These New Year resolution statistics for consumers break down the 2024 goal landscape with trends, demographics, and insights into the psychological drivers that shape…
34 Cold Calling Statistics to Know Before Picking Up the Phone
Cold calling allows direct connections with prospects and potential buyers over the phone, making them aware or interested in the solution you’re selling. This prospecting method enables sales reps to target a list of contacts in a short time while getting immediate responses from leads to move them to the next stage of the sales…
14 Slack Statistics for Small Business
Slack is a digital communication and team collaboration platform designed to organize conversations and send and receive files. Its key advantages include a user-friendly interface, a free plan, and extensive third-party integrations. Over 100,000 organizations use Slack, and small businesses interested in using the platform need to understand its tangible impact on business operations. These…
20 Contact Center Statistics to Know
The contact center industry has witnessed several changes over the past three years in terms of technology, market size, and consumer expectations. More companies are embracing artificial intelligence (AI) for better service efficiency, while customers expect businesses to deliver personalized experiences. In this article, we’ll uncover a collection of contact center statistics to provide insights…
15 Team Collaboration Statistics
The rise of remote and hybrid work has put a spotlight on the quality of collaboration across different teams. Team collaboration statistics show that instant messaging and video conferencing have become mainstream tools in business communications. While these platforms allowed users to remotely share ideas and build rapport with one another, teams have encountered challenges…
15 Voice-over-IP (VoIP) News & Trends
The voice-over-internet-protocol (VoIP) industry has seen robust growth as technological advancements rise and more businesses rely on internet-based phone calls to maintain stakeholder communications. The top VoIP news shows that the market is growing in size and value and that leading providers constantly add new capabilities to enhance platforms. As you explore different solutions, it’s…