The state of the call center in 2024 is all about the increasing expectations for a seamless customer service experience. Companies are putting more emphasis on customer satisfaction (CSAT), improving agent efficiency metrics, and driving deeper customer insights. To help you redefine your call center strategy, here are 14 statistics exploring call center metrics on…
Statistics
Self-Checkout Statistics: Theft and Customer Sentiments
Self-checkout has become a common part of the shopping experience, adopted to create a more convenient, sanitary, and quick checkout solution for customers. The technology has been widely adopted and used, but there is a dark side to this new shopping innovation: self-checkout theft. In this article, we will take a deep dive into self-checkout…
16 Impulse Buying Statistics Retailers Should Know
Impulse buyers—customers that make unplanned or spontaneous purchases—are among the types of shoppers you’ll encounter as a small business owner. Impulse buyers’ needs and motivations might seem tricky to predict, but they are a profitable demographic to tap into. A commonly cited statistic estimates impulse buying comprises 40% to 80% of all purchases. Familiarizing yourself…
16 Critical Small Business Advertising Statistics (+ Why They Matter)
When entrepreneurs start a new company, one of the first things they’ll have to consider is the kinds of advertising they’ll need to employ. Issues you might consider include how much you should spend, competitor advertising, and where to spend it. Small business advertising statistics can provide guidance and inspiration. Crafting a strategy to get…
17 Second Home Statistics Every Investor Should Know in 2024
The world of real estate is ever-evolving, and in recent years, the concept of owning a second home has gained substantial traction. Many see it as a strategic move to diversify their asset portfolio and build equity in a growing property market. Knowing second home statistics offers potential and current investors a comprehensive, holistic look…
20 Chargeback Statistics to Know in 2024
A chargeback is the reversal of funds to a customer after they dispute a transaction. While chargebacks exist to protect consumers, they can mean penalties and potential revenue loss for merchants. Another growing concern is chargeback fraud, or when a cardholder makes an illegitimate chargeback claim on a purchase. In 2023, chargebacks and chargeback fraud…
33 Retail Theft & Shoplifting Statistics for 2024
Starting a retail business comes with a lot of opportunity—but also a lot of risk. One of those risks is shoplifting, or the act of stealing goods from a retail store without paying for them. It typically involves a person taking items from a store without the store’s knowledge or consent. Shoplifting is considered a…
32 B2B Sales Statistics You Must Know in 2024
A vast majority of small businesses are missing the benefits of AI-powered CRMs that can help increase productivity and sales. See how with these CRM statistics.
Business-to-business (B2B) sales involve selling products or services to other businesses, associations, or nonprofit organizations. To prepare for this environment using real-life insights, here are 32 B2B sales statistics you should know, plus their key takeaways. These include stats on sales processes and strategies, common lead generation practices, prospecting, sales technology, marketing, and training. Highlights…