SurePayroll Review: Is It Right for Your Business?
This article is part of a larger series on Payroll Services.
SurePayroll offers affordable online payroll services that include unlimited pay runs, direct deposits, new hire and year-end reporting, automatic tax payments and filings, and even a do-it-yourself (DIY) payroll option where you handle tax filings. It also provides access to employee benefits, HR forms, compliance posters, and an HR adviser. For $29.99 monthly plus $5 per employee, you can get its full-service plan that automates the entire payroll process, including payroll tax deposits and filings.
What We Like
- Flexible payroll plans with a DIY tax filing option
- Offers tax calculation and penalty tax filing guarantees
- Has US-based support with extended weekday and weekend hours
- Local tax filing in Ohio/Pennsylvania and multistate filings require add-on monthly fees
- Charges extra for multistate filings
- Integrates with only time clock and accounting software; third-party integrations cost extra
- Doesn’t pay international employees
- Ease of Use: Relatively easy to use, but you need basic knowledge on how to run payroll, especially if you plan to get its “No Tax Filing” tier, wherein you handle tax flings yourself
- Pricing: Offers two affordably-priced plans with a Full-Service Payroll package ($29.99 plus $5 per employee monthly) and a “No Tax Filing” option ($19.99 plus $4 per employee monthly)
- Special promotion: Two months free trial for small businesses (one month for household employers)
- Standout features: Unlimited and automatic payroll runs with new hire reporting services and access to HR support tools (such as how-to guides, business forms, labor law posters, and live phone support)
What We Recommend SurePayroll For
With over 20 years of payroll and tax experience, SurePayroll has been helping small businesses run payroll and comply with tax laws and regulations at an affordable price. It offers automatic and unlimited pay runs, flexible payroll options, a mobile app, and access to employee benefits. In addition to providing online software that’s easy to set up, learn, and use, this provider offers flexible tools that can handle the wage processing needs of various small businesses, including restaurants and household employers.
In short, SurePayroll is best for:
- Household employers: SurePayroll, our best overall nanny payroll service for household employers, is affordably priced and has efficient tools to help you pay your nannies and other household staff. It also prepares Schedule H that all household employers must submit with their 1040 annual filing—something you won’t get with other payroll services.
- Sole proprietors: Handling self-employed payroll can be confusing and stressful for sole proprietors. With this provider, you can choose between its self-service and full-service options, and it’s easy to switch from one to the other when needed. Some single-employee businesses may even opt to initially handle tax filing to save money, making SurePayroll’s DIY payroll plan a good option.
- Small companies with employees in multiple states: Although it costs extra ($9.99 per state beyond the first) to run payroll in more than one state, SurePayroll can handle it affordably. This is great for small business owners with employees distributed throughout the US, as it allows them to maintain payroll compliance in multiple states without having to sign up for more complex (and costly) online payroll services they don’t need.
- Restaurants: Aside from the free setup assistance, SurePayroll can help restaurant business owners efficiently manage the intricacies of handling their staff’s multiple pay schedules and tip payouts. Rated as one of our leading restaurant payroll software, SurePayroll provides restaurant-specific reporting that includes FICA Tip Credit and Tip Sign-Off reports.
- Accountants: SurePayroll has an accountant partner program that comes with basic payroll and HR tools plus white-labeling options with wholesale pricing. It ranks in our top payroll software for accountants guide.
When SurePayroll Would Not Be a Good Fit
- Large companies: Businesses planning to quickly scale to 1,000+ employees may not find SurePayroll a fit for their requirements—its reporting and payroll features are designed for businesses with a simple structure, and its HR features may not be as robust as you need. The range of SurePayroll pricing plans isn’t really suitable for businesses of different sizes. Check out our guide to HR payroll software for more options.
- International payroll operations: SurePayroll does not support payroll for international employees or even those assigned in US territories. Check out our guide on top international payroll providers, as they are better suited for this.
Looking for something different?
Read our guide to the best payroll services for small businesses to find a service or software that’s right for you.
Top SurePayroll Alternatives
Best for: Small businesses looking for full-service payroll with basic HR tools
Best for: QuickBooks accounting small business users
Best for: Startups planning to grow significantly
Base monthly fee from: $40
Base monthly fee from: $45
Base monthly fee from: $39
Per employee monthly fee from: $6
Per employee monthly fee from: $5
Per employee monthly fee from: $5
If you’re not sure if SurePayroll is right for you, check out our list of top payroll systems for more options.
Since Our Last Update:
We provide more information about SurePayroll’s add-on fees, specifically for year-end tax reports (an additional $45 plus $4 for each employee and contractor annually).
SurePayroll’s pricing plans consist of a “No Tax Filing” plan ($19.99 monthly plus $4 per employee) that requires you to handle tax filings yourself and a Full-Service option ($29.99 monthly plus $5 per employee) where the provider will file payroll taxes for you. Both come with unlimited pay runs, automatic payrolls, direct deposits, online pay stubs, two-day direct deposits, and new hire state reporting. You can even purchase add-on solutions (like accounting and time clock software integrations) to customize your plan.
“No Tax Filing” Plan
Unlimited and Automatic Pay Runs
Multiple Pay Rates and Bonuses
Payroll Tax Calculations
Payroll Tax Payment and Filing Services
Year-end Tax Reporting
Free Two-day Direct Deposits
Online Pay Stubs
New Hire Reporting
“HR Adviser” Access*
*Subscribers can access HR forms, compliance posters, and online how-to guides.
If your business is located in Ohio or Pennsylvania, note that SurePayroll charges extra for local tax filings. You also have to pay add-on fees for multiple state filings, year-end tax reports, and integrations with time clock and accounting software.
- Multiple state filing: $9.99 monthly
- Ohio or Pennsylvania local tax filing: $9.99 monthly
- Time clock integration: $9.99 monthly
- stratustime integrated time clock: $5 plus $3 per employee monthly
- Accounting integration: $4.99 monthly
- Year-end fees to generate W-2/1099 forms: $45 plus $4 per employee and contractor annually
Since Our Last Update: We go into more detail on SurePayroll’s tax guarantee for its Full-Service Payroll and “No Tax Filing” plans.
SurePayroll is a user-friendly software that small businesses can use to process payroll quickly and accurately, and you are free to choose whether you will handle the tax filing yourself or not. While it has a step-by-step setup wizard that’s easy to follow, its representatives can also help new users through the process for free. Let’s take a look at some of SurePayroll’s essential features to help you determine if it fits your requirements.
Aside from unlimited pay runs, you can set up multiple pay rates, bonuses, and pay schedules. Employees and contractors can be paid either through paper checks or via two-day direct deposits. It also offers flexible payroll options, such as automatic pay runs and next-day or same-day expedited payroll—and you can run all these functions on SurePayroll’s mobile apps for iOS and Android devices.
You can even cancel a payroll run in case you have to correct an error—provided you spotted the mistake shortly after completing the pay run and clicked the “Cancel Payroll” button within SurePayroll’s cancellation time period. You can run payroll the next or same business day if you follow SurePayroll’s processing timelines:
- Next-day payroll: Schedule and run payroll by 3 p.m. Central time of the prior business day
- Same-day payroll: Schedule and run payroll by 10:30 a.m. Central time of the same business day
Note that new clients are not eligible for SurePayroll’s flexible payroll options; you have to have run at least six payrolls with the provider. Additionally, you shouldn’t have had any non-sufficient funding issues within the last six months.
SurePayroll calculates, withholds, and pays payroll taxes accurately and on time. If you subscribe to its Full-Service plan, it promises to pay any penalty as a result of mistakes made by its representatives. It can also help you with the following:
- File and pay federal and state unemployment insurance on time
- File year-end reports (940, 941, W-2, W-3, 1099, and 1096)
- File 1040-ES and Schedule-H for nanny taxes
If you live in Ohio and Pennsylvania, however, you have to pay $9.99 per month to have your local taxes paid. Additionally, multistate tax filings incur additional fees of $9.99 monthly.
SurePayroll’s two plans are backed by separate tax guarantees to ensure accurate tax computations and your compliance with payroll tax regulations.
For those on the “No Tax Filing” plan: You are covered by a “Tax Calculation” guarantee, wherein it will pay all penalties and fines for tax computation errors made by SurePayroll—provided you gave accurate and timely tax information. If you receive a tax filing notice from the IRS and other agencies, SurePayroll will work with the agency to resolve the issue on your behalf.
For those on the Full-Service plan: SurePayroll has a “No Penalty Tax Filing” guarantee in which the provider will cover all tax penalties and fines for tax computation and filing errors made by its representatives—provided you give accurate and timely tax information. It will also help you resolve tax filing errors by directly coordinating with the IRS and other tax agencies on your behalf for any tax notices you may receive.
SurePayroll may not offer robust HR tools to help you hire, onboard, and manage employees, but it does provide HR resources that include access to business forms and compliance posters. In addition, SurePayroll has basic tools to help you securely store and manage employee information for your pay runs. It also handles new hire state reporting for you.
In case you have incoming new employees, SurePayroll offers pre-employment screening services like background checks, drug screenings, behavioral assessments, and skills testing. You can even use its “personal development inventories” solution to help produce objective employee assessments for your staff and identify their strengths and growth opportunities.
Through partnerships with licensed insurance agencies like Paychex Insurance Agency, The Hartford, Travelers, and Liberty Mutual, SurePayroll connects you to benefits options you can offer to employees. These benefits include pay-as-you-go workers’ compensation insurance, 401(k) retirement plans, and health insurance.
Unlike similar payroll providers that have robust third-party software partners, SurePayroll integrates with only two types of systems:
- Accounting: AccountEdge, Less Accounting, Kashoo, QuickBooks, Sage 50, Xero, and Zoho Books
- Time clocks: Buddy Punch, Homebase, SpringAhead, stratustime, TimeForge, and TimeTrex
SurePayroll Ease of Use
- User-friendly with an intuitive dashboard
- Email payroll reminders
- Knowledgeable support staff
- Supports multiple payroll options
- Mobile application to run payroll anywhere
- Self-service portal
SurePayroll is very easy to set up and use, provided that all of your business and employee information is available. You can navigate through its dashboard with ease since its interface is not overwhelming and the learning curve isn’t steep. In case you need assistance, SurePayroll’s customer service is available from Monday to Friday, 7 a.m. to 8 p.m. Central time, and on Saturdays from 9 a.m. to 1 p.m. Central time.
What Users Think About SurePayroll
|Software is user-friendly||Logging into the system requires text verifications|
|Processing payroll is easy||Can get pricey, depending on the add-ons selected|
|Affordable for most small businesses||Inconsistent customer support quality with long wait times|
Many of the SurePayroll reviews on third-party sites like G2 and Capterra are positive. Users appreciate its affordability, efficient payroll tools, and easy-to-use interface. Some reviewers also mentioned that the software works seamlessly once it is set up.
On the other hand, a few users dislike waiting for SMS verifications before they can log in to the system. Some even mentioned that while it has reasonably-priced payroll plans, the monthly costs can get expensive if you have add-on solutions (like accounting software integration).
In terms of customer support, many complained about having to wait long before they could contact its support team. The quality of support also seems to depend on the customer rep that users were able to contact—some of the reviewers said that the reps who handled their case were helpful, while others were unhappy with the service they received, even citing difficulties getting SurePayroll to help with addressing tax issues and filing errors.
At the time of publication, SurePayroll reviews on popular sites earned the following scores:
- Capterra: 4.1 out of 5 based on 220+ reviews
- G2: 4.3 out of 5 based on 400+ reviews
SurePayroll is a user-friendly and affordable payroll software that’s ideal for small businesses, household employers, and even restaurants. It has a self-service payroll plan if you prefer to handle tax filings yourself and a full-service payroll that includes automated payroll tax payments and filings. You do have to pay extra for certain features like multi-state payroll and time and attendance integrations. Overall, it performs all of the basic functions you need to pay employees and even provides same-day expedited pay runs should you require it.
Sign up with SurePayroll for a 60-day free trial—no credit card required.