A conference bridge is a dedicated phone line that allows a group of people to communicate over a single platform. This technology is a form of remote meeting and is commonly used to dial in to a virtual meeting room from different locations, maximizing overall productivity and team collaboration. Keep reading below to learn more…
What is
What Is Call Center Reporting? A Guide for Small Businesses
Call center reporting transforms raw data collected from call center activities into insightful summaries. Data points are categorized based on key performance indicators (KPIs) and organized into different visual elements, such as graphs or charts. These reports help call center managers monitor agent performance, evaluate the quality of customer service, and make informed decisions to…
What Is Call Handling? (+ Best Practices for Small Businesses)
Call handling is the process of managing inbound and outbound calls within a business. This includes deciding how calls are answered, what happens if callers are put on hold, and what call data gets logged during a call. With proper implementation, businesses can maintain a positive brand image, provide better customer service, and increase productivity….
What Is Cross Merchandising? Techniques & Examples
Cross merchandising is the practice of displaying items from different product categories together to incentivize multi-item purchases. It works by reminding customers of a need, sparking ideas, and streamlining their shopping process. At the same time, cross merchandising benefits business owners by driving more sales. In this article, we’ll explore how cross merchandising is used…
What Is Workplace Safety Training (+ Training Topics & Laws)
Workplace safety training is designed to educate employees about potential hazards in their work environment. These courses help equip the workforce with the knowledge and skills necessary to minimize risks, prevent accidents, and maintain a secure workplace. Although construction and manual labor jobs are the most obvious targets of such courses, office workers need safety…
Blind Hiring: What It Is & How to Reduce Bias During Hiring
Blind hiring involves removing any unnecessary identifying information about a candidate from all stages of the hiring process. This can include information that identifies an applicant’s race, ethnicity, gender, or any identifying class, protected or otherwise. When reviewing resumes, interviewing candidates, and making hiring decisions, blinding the information (e.g., making it anonymous) removes conscious and…
At-risk Rules for Rental Properties & Schedule C Businesses
The at-risk rules limit your ability to deduct losses from your business activities. With these rules in place, the losses you may deduct on your individual tax return are limited to your investment in the company. The most common scenario that might result in a disallowed loss under the at-risk rules is if you invest…
Global Employee Benefits: Small Business Guide
A global employee benefits package is a comprehensive benefits plan designed to meet the diverse needs of an international workforce. This benefits package includes a range of perks, including some that may be required—even for freelancers—in certain countries. A strong benefits plan may be the key to unlocking success for your small business, attracting and…