Zoho Books is an accounting service that allows small businesses to manage their books, send invoices and process payments all in one system.
Zoho has many different online productivity tools; however, in this article we will be focusing on the company’s bookkeeping services.
We compiled reviews from our own website plus user reviews from around the web to determine what Zoho Books customers think about the company. We also compared the most common pricing options for small business owners.
Zoho Books Customer Reviews
Cost: Average
Ease of Use: Average
Customer Service: Average
Summary of User Reviews
We scoured hundreds of reviews and found that Zoho Books has a mixture of positive and negative ratings. Here’s what we found:
What Zoho Books does well:
Users were happy with the service’s intuitive interface. According to them, everything was easy to set up and it allowed them to automate certain financial tasks like sending invoices and online banking without the need for an accountant.
What Zoho Books does not do well:
According to users, Zoho Books’ customer service was its biggest drawback. Email support would take a long time to respond and their phone agents are not based in the U.S., which means unnecessary language barriers.
Most Helpful Positive User Review
One user who left a 5-star review on the service made these points about Zoho Books:
- It is great for small businesses who can’t afford the services of an accountant.
- It’s easy to automate tasks like recurring invoices and reporting.
- Dashboard is very intuitive; the most important features can be accessed easily without much need for navigation.
- Banking feature allows you to handle multiple bank accounts at the same time.
Most Helpful Negative User Review
“I’d leave an email or a voice mail message, and it would often take several days before I’d get a call back or an email. Also, they apparently hate using email, and *really* want to reach you by phone. Not only is this inconvenient, it also points out another problem: their support staff is based in India, and the heavily accented English can make verbal communication difficult.
But even overlooking those issues, the main problem is that their tech support has no idea what they’re doing. I would get multiple (different) answers to the same question. Their support staff apparently has little to no ability to do anything “behind the scenes”, they can only do what you can do in your account. They are not fully versed on what their product does.”
— Sadly Unimpressed
Other Zoho Books User Reviews From Around the Web
Here are a few other resources for finding helpful Zoho Books customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 2, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several reviews on the service, and each reviewer is asked a set of questions about the product or service to ensure that their reviews are fair and informative.
- PCMag uses contributor reviews instead of customer reviews. The reviews cover the pros and cons of the product fairly, and thoroughly.
- Merchant Maverick offers comprehensive reviews of the product. Aside from the staff review, people can also leave comments about their experience with the product or service below the review.
Zoho Books Pricing
| Price per month | $9 | $19 | $29 |
| Contact Management | 50 contacts | 500 contacts | Unlimited contacts |
| User Capacity | 1 user + 1 accountant | 2 users + 1 accountant | Unlimited users |
| Online Banking Tools | yes | yes | yes |
| Automate Recurring Transactions | yes | yes | yes |
| Automated Workflows | 5 workflows | 10 workflows | 10 workflows |
Zoho Books has 3 subscription options, ranging in price from $9-$29 per month. All three plans include basic accounting features like online banking, invoicing, payment processing, and expense tracking. The basic plan is limited to 2 users, one normal user plus one with special user permissions if your company has an accountant. Higher plans allow more users, more automated workflows, and the ability to make sales and purchase orders. It should be noted that none of the plans include payroll integration.
Best Pricing Option for Small Business Owners
Small, single proprietorships and home-based entrepreneurs can probably make do with the Basic plan with its limitation of 2 users. The basic plan contains most of the basic financial tools required by small businesses to function. However, if you have a handful of people who need to work on financial matters, then the Professional plan with its unlimited number of users is the best choice for you.
Compare Zoho Books Competitors
Not sure if Zoho Books is the right accounting system for you? Check out our comparison of three top providers: QuickBooks, Xero and Wave.
Leave a Review
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Stephen J Lalla
Easy to use and very supportive of any issues or need for assistance.
Zoho Books doesn’t have an integrated budget feature and while there is a work around with Zoho Reports, it would be nice to have it as an integrated part of Zoho Books. Because Zoho is international, though there is a US Edition of Zoho Books, there isn’t a Payroll feature though I’m guessing by now via Zoho Marketplace there’s probably a 3rd party app that provides that but I’m not 100% certain.
How easy it was to use as I would have switched over a long time ago.
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Mumin Hodge
One of the things that will make me pay for a software is its being user-friendly, and I found that Zoho Books is. It also has great features – all necessary features you’ll need for bookkeeping is there.
I’d like to be able to pull out a yearly report with monthly data on it or be able to compare monthly reports. Would be good if it has that feature as well as scheduling an invoice to be sent by time not just by date. The mobile app still needs to improve, it would be helpful to see tax summary on mobile.
Nothing. I’m really happy with Zoho Books 🙂
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Frank Bravo
I have been very happy with Zoho Books vs. other things I’ve tried. My needs are pretty limited, but I wanted something to be able to track time and then invoice (on my schedule). Everything else I looked at made me invoice as soon as the time was tracked or, in the case of Quickbooks (both software and online) there was no tracking ability.
Having Zoho Books everywhere I am has made life so much easier!
Some of the features are not quite as built out as I’d like, but totally able to get around.
Really nothing. I did my research and knew about the company and the product before purchasing.
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Cezar Halmagean
For me personally, the time tracking feature is what I use the most and I like the fact that it supports multiple currencies and multiple users. That way I can work along my colleagues and track our time for each client / project separately.
The UI is also really important. It gives me a feeling of working with a professional app (both the desktop and the mobile version).
There’s one small downside. You cannot see a report for unbilled time per project (or at least I couldn’t, nor did the support person).
Nothing really. I only care about the product, not the company.
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Kay Smoljak
Zoho Books makes invoicing in multiple currencies and with multiple templates really simple. There’s a lot of power under the hood, but if you just want to use the basic functionality it’s pretty easy to get going quickly. The Dashboard shows a really helpful overview of outstanding invoices, outstanding bills, open projects and a cool graph of how your financial year is going.
The software is comprehensive and has a lot of features that other packages charge a premium for – for example, multiple currencies. New features are being rolled out regularly. Email support is pretty fast.
Sometimes it can be difficult to get support staff to understand what the actual problem is – but I’ve never had an issue that wasn’t resolved in the end.
For the price, I’m happy with Zoho – there’s nothing that I wish I’d known before purchasing.
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