Xero is an accounting software that allows small businesses to organize their accounts, manage payroll, and send out invoices. We compiled Xero reviews from our own website plus user reviews from around the web to determine what Xero customers think about the company. We also compared the most popular pricing options for small business owners.
Xero Customer Reviews
Price: Good
Ease of Use: Great
Customer Service: Great
Summary of User Reviews
We scoured hundreds of reviews and found that Xero has generally positive ratings. Here’s what we found:
What Xero does well:
Users who were happy with the software said that Xero had an intuitive, user-friendly interface. Even users who weren’t tech-savvy found it easy to navigate without need for extensive training on the software.
What Xero does not do well:
However, the software is easy because it is very basic. While its payroll features were decent, some Xero users felt like the program lacked relevant features that are needed by small businesses, like inventory management, a comprehensive search tool, cloud storage and tax software integration.
Most Helpful Positive User Review
“As a designer, I really hate doing my accounting. After fleeing from Quickbooks I tried several other online accounting programs before settling on Xero.
It’s by far the best one I’ve used. It’s well-designed, easy to navigate, and I rarely have to consult the help section to figure things out, but when I do the answers are there (or customer support is available). It makes accounting less painful than the other software I tried.”
— Debbie Campbell
Most Helpful Negative User Review
According to one user who left a negative review, “Xero is very basic as an accounting program.” The company doesn’t seem to understand their target market, as they don’t even address the questions and requests that they get from their users. The program has a lot of shortcomings and they have an add-on for every shortcoming of the program, which of course, means more expenses.
Other Xero User Reviews From Around the Web
Here are a few other resources for finding helpful Xero customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 15, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users, and asks specific questions that most respondents gave well thought out answers to.
- PCMag has an in-depth staff review on the product, complete with its pros and cons. The review goes into complete detail on the important features of the product, which is very informative for business owners.
- Top Ten Reviews also has a comprehensive staff review on Xero. The review is broken down into several sections, with each section devoted to one important product feature. The review also includes opinions about Xero’s customer service.
Xero Pricing
| Starter | Standard | Premium | |
|---|---|---|---|
| Pricing per Month | $9 | $30 | $70 |
| Mobile Capabilities | Yes | Yes | Yes |
| Create Financial Reports | Yes | Yes | Yes |
| Multi-currency Support | No | No | Yes |
| Schedule Bill Payments | Up To 5 bills per month | Unlimited | Unlimited |
| Invoicing | Up to 5 invoices per month | Unlimited | Unlimited |
| Bank reconciliation | Up to 20 transactions per month | Unlimited | Unlimited |
| Payroll | No | Up to 5 people | Up to 10 people (add more for an additional cost) |
Xero has three plans, ranging in price from $9 to $70 per month. All plans include 24/7 support, online banking, financial reporting, and mobile capabilities. The starter plan offers basic invoicing, banking, and payroll capabilities with monthly limits. The limitations are removed once you move up to the Standard plan. While the program lacks vital programs like time trackers, eCommerce and inventory management, it does allow for basic app integrations with third-party software such as Salesforce, PayPal, and Shopify, that can fill in the gaps.
Best Pricing Option for Small Business Owners
For businesses that are just starting out, the Starter plan may be the best choice. However, as your business grows, the monthly limitations might start to feel constricting. It’s easy to upgrade your plan with Xero so once your business is large enough to exhaust your monthly allowances, you can simply move up to the Standard plan for more breathing room.
Compare Xero Competitors
Not sure if Xero is the right accounting software for you? Check out our comparison to see how Xero fares against other top providers Quickbooks and Wave.
Maureen Pollard
I like that Xero is in the Cloud and can be accessed anywhere and by people I link in.
Xero do not listen to their customers and do not seem to care. There is no facility for ‘backorders’ which is absolutely ridiculous plus it does to allow you to adjust the price without calculating a percentage.
There is no instant chat facility to talk through any difficulties. Xero take two days to respond. There is no telephone contact at all. Very poor!
Andrew Van Horn
It is a very seamless platform that works very well for any size of business. The program also has great interfaces with hundreds of third-party platforms which make integration a breeze.
Sometimes it can be a bit difficult to do blanket transactions and sometimes going back to adjust transactions can be a very time-consuming process.
I wish that I would have known more about the updates that always come through, I think it is a great feature that the program is always being updated.