OnPay and Gusto are both great choices and highly regarded software by users as they offer excellent payroll and HR features with good customer service. In comparing OnPay vs Gusto, some differences in function may make one the better choice for your business.
OnPay may have incorporated all of its features into one package, but Gusto’s multiple payroll plans can cater to various payroll needs, including a low-cost contractor-only option. Unlike OnPay, Gusto has a wider suite of HR solutions that include hiring, time tracking, and performance review tools.
Here are our recommendations to help you determine whether OnPay or Gusto is right for you:
- OnPay:Â Best for niche payroll services and delegating tasks
- Gusto:Â Best for small businesses needing advanced payroll and HR solutions
There are instances where neither OnPay nor Gusto is the best option. If you’re looking for HR payroll software with 24/7 customer support, we recommend:
- Justworks: Best for companies needing low-cost PEO professional employer organization services to outsource HR and payroll administration
Unsure what a PEO can do? Read our PEO guide to understand how it works.
The Fit Small Business editorial process follows strict standards to ensure that our best answers are founded on the basis of accuracy, clarity, authority, objectivity, and accessibility.
I applied my over five years of experience evaluating payroll and HR software with my 10 years of experience in human resources to these recommendations. To evaluate OnPay vs Gusto, I compared the two solutions across 38 data points for pricing, ease of use, and features.
See our full methodology below.
OnPay vs Gusto Compared
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4.44 out of 5 | 4.81 out of 5 | |
Starter Monthly Pricing | $6 per employee plus $49 base fee | $49 per month + $6 per person per month |
Multiple Payroll Plans | âś• | âś“ |
Payroll Runs | Unlimited | Unlimited and automatic |
Tax Filings and Year-end Tax Reports (W-2/1099) | âś“ | âś“ |
Manual Paychecks, Pay cards, and Direct Deposits | âś“ | âś“ |
Health insurance, 401(k), life and disability, and commuter benefits | Health insurance, 401(k), life and disability, spending and savings accounts, and commuter benefits | |
Health Insurance Coverage | 50 states | 50 states |
Time Tracking | Via partner systems (Deputy, When I Work, and QuickBooks Time) | Included in higher tiers |
Onboarding Tools | âś“ | âś“ |
Customer Support | Online help center; chat, email, and phone support | Online help center; chat, email, and phone support; HR advisers; access to a dedicated support team |
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*Some benefits plans cost extra or have participation fees.
When to Use OnPay & Gusto
If you want the flexibility to control pay runs, OnPay offers six levels of system permissions that allow you to delegate payroll tasks and set up HR access. With Gusto, you only get standard manager, employee, and admin permission settings. OnPay’s payroll services also extend to a few niche industries (like farms and agriculture) that Gusto doesn’t cover.
Further, OnPay is cheaper than Gusto, costing only $49 plus $6 per employee monthly for its complete platform (Gusto’s starter plan is also priced at $40 plus $6 per employee monthly but doesn’t include all of its features). Plus, OnPay’s health plans cover all US states.
Pros
- Affordable payroll plan
- Unlimited pay runs
- Handles Form 943 filings for agricultural companies
- Free account migration services for new clients
Cons
- Eligibility for two- or four-day direct deposits depends on OnPay’s risk assessment
- Basic HR tools; lacks time tracking capabilities
- Limited integration options
- Access to HR advisors (via Mineral) costs extra
Gusto is a great option if you want full-service payroll and HR solutions for managing the entire employee lifecycle. While running payroll with Gusto is slightly more expensive than OnPay, you get a wider suite of HR tools. It can help you track applicants, monitor employee attendance, and manage performance reviews—functionalities OnPay doesn’t offer.
And if you only employ contractors and need efficient tools for processing contractor payments, Gusto has a special plan that includes unlimited pay runs, new hire reporting, and 1099-NEC forms at end-of-year. It’s also more budget-friendly, costing only $35 plus $6 per contractor, monthly. With OnPay, you pay the same monthly fee ($49 plus $6 per worker) regardless of whether you’re processing salary payments for employees, contractors, or both.
Pros
- Reasonably priced payroll plans; offers a separate contractor payroll package
- Unlimited and automatic pay runs
- Feature-rich platform; includes time tracking, performance reviews, and hiring solutions
- Offers global contractor payments and an Employer of Record (EOR) plan for hiring and paying international workers
Cons
- HR advisory services and access to a dedicated support team available only in its most premium plan
- Starter plan only includes single-state payroll
- Time tracking, recruiting, and performance reviews included in higher tiers
Best for Value: Gusto
When comparing Gusto vs OnPay on pricing, both have similar starter monthly fees ($49 plus $6 per employee). However, Gusto wins overall because it provides better value for money given the wealth of HR features it offers. You get time tracking and performance reviews, including HR advisory services in its higher tiers—all functionalities that OnPay lacks.
Gusto also beats OnPay with its contractor-only payroll plan (OnPay doesn’t have this). Plus, you can add on other services to help you pay international workers and manage the software access of your new hires.
As part of a promo, new clients who sign up for Gusto’s contractor-only payroll package will get discounted pricing of $6 per contractor monthly (no base fee) for the first six months. After this period, you will be charged the regular monthly fee ($35 plus $6 per worker). Note that this can end at any time—please check Gusto’s website for the latest promotions.
If you have a limited budget and don’t need Gusto’s advanced HR tools, then OnPay is a great choice. In addition to paying both employees and contractors, it can help you file payroll tax forms, onboard new hires, manage benefits, and offer health plans that are available in all 50 states (Gusto covers only 38 states Montana, Wyoming, North Dakota, Rhode Island, South Dakota, Nebraska, Louisiana, Alabama, Mississippi, West Virginia, Alaska, and Hawaii plus Washington, D.C.)—all for a monthly fee of only $49 plus $6 per employee.
Best for Payroll: Onpay
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Our Score | 4.5 out of 5 | 4.38 out of 5 |
Full-service Payroll | âś“ | âś“ |
Unlimited and Automatic Pay Runs | Unlimited pay runs only | âś“ |
Multi-state Payroll | âś“ | Available in higher tiers |
Payroll Tax Payment and Filing Services | âś“ | âś“ |
Year-end Tax Reports (W-2/1099s) | âś“ | âś“ |
Direct Deposit Processing Timelines | Two and four days (eligibility based on OnPay’s risk assessment) | Two and four days; next-day option included in higher tiers |
Manual Paychecks | âś“ | âś“ |
Pay Card Option | âś“ | âś“ |
Wage Garnishment Services | âś“ | South Carolina excluded |
Global Payroll Capabilities | âś• | âś“ |
Mobile App Has Payroll Functions | âś“ |
When it comes to straight payroll features, both OnPay and Gusto are very close. However, OnPay wins in this category. What OnPay offers that Gusto doesn’t is the capability to process salary payments and payroll taxes for agricultural workers, including employees on H-2A visas. It also files Form 943s for you.
For businesses in nonagriculture industries, OnPay also handles payroll for hourly workers, salaried employees, and contractors. While it doesn’t have Gusto’s next-day direct deposits, you get two- and four-day direct deposits as standard processing timelines—provided you don’t mind going through OnPay’s risk assessment to determine eligibility for either of the two options.
With OnPay, you can run payroll in three easy clicks. (Source: OnPay)
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What sets Gusto apart from OnPay is its capability to run payroll automatically. This is great if you don’t expect any changes to a pay period’s pay run, helping you save time from going into the system and processing this yourself. With OnPay, you only get unlimited pay runs—a feature that Gusto also offers.
Gusto, which is our top-recommended payroll service for small businesses, also processes direct deposits more quickly, even offering a next-day option if you subscribe to its higher tiers. In addition, it doesn’t conduct risk assessments to determine standard direct deposit timelines as OnPay does. With Gusto, you are granted access to two- and four-day direct deposits automatically.
Apart from its low-cost payroll plan for contractors, Gusto can pay international contract workers. It can help you complete compliance documents and process cross-border payments in over 120 countries. And, if you require EOR services, its Gusto Global option can help you hire and pay employees. OnPay doesn’t support global payroll payments.
Gusto lets you add bonus amounts, hours worked, and paid time off (PTO) details manually when running payroll. (Source: Gusto)
Best for HR & Employee Benefits: Gusto
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Our Score | 4.13 out of 5 | 4.88 out of 5 |
Job Postings and Applicant Tracking | âś• | âś“ |
Online Onboarding and New Hire Reporting | âś“ | âś“ |
Employee Information Management | âś“ | âś“ |
Time Tracking | Via third-party software integration | Available in higher tiers |
PTO Management | âś“ | Available in higher tiers |
Software Provisioning for Managing Employee Apps | âś• | Available in higher tiers |
Employee Performance Reviews | âś• | âś“ |
Standard Benefits Options |
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Non-standard Benefits Options | Assistance with car, liability, and other business insurance | Free Gusto Wallet (financial management app) with access to spending and savings accounts |
Health Insurance Coverage | 50 states | 50 states |
If you want to track applicants, capture employee attendance, and monitor staff performance, then Gusto is your best bet. Its platform is more feature-rich than OnPay, providing you with an HR solution suite that can handle hiring to retiring processes (OnPay only offers basic HR tools).
Its new hire onboarding solution also comes with customizable onboarding checklists and a software provisioning tool for creating and removing employees’ access to systems that your business uses. Unlike OnPay, it lets you track applicants and post open jobs—provided you get one of Gusto’s higher plans.
Managing employee benefits may be challenging for new business owners, but Gusto makes this task easier to handle with its online benefits administration solution and access to a wide variety of benefits plans.
Gusto’s HR tools include online offer letters, PTO management, device and app provisioning, and performance review solutions. (Source: Gusto)
Gusto may have a wider range of HR solutions than OnPay, but many of the HR features it offers are included in its more expensive tiers. You need to get at least the Plus plan ($80 plus $12 per employee monthly), which is pricier than OnPay. Plus, Gusto’s feature-rich platform may be more than you need, especially if you’re only looking for an efficient way to manage employee information, documents, PTO, and new hire reporting.
Using OnPay vs Gusto also makes better sense if you want to provide health plans that are available across the US. Although its nonstandard benefits offerings are limited, it does provide assistance if you need to get car, liability, and business insurance.
OnPay’s HR module allows you to manage onboarding tasks, employee offers, staff information, and PTO requests. (Source: OnPay)
Best for Reporting: Tie
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Our Score | 5 out of 5 | 5 out of 5 |
Basic Reports | âś“ | âś“ |
Report Customizations | âś“ | âś“ |
Capability to Create New Payroll Reports in the System | âś“ | âś“ |
In our evaluation of OnPay vs Gusto on reporting features, we found that both offer similar tools. Apart from letting you customize and download reports, you can build new ones directly in their systems.
While both may have similar reporting capabilities, creating custom reports is easier with OnPay because you simply drag and drop the columns that you need. With Gusto, you have to click “select columns” and choose the fields that you want to appear in your report.
Gusto’s reporting tool (Source: Gusto)
OnPay’s reporting tool (Source: OnPay)
Best for Ease of Use & Customer Support: Gusto
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Our Score | 4.38 out of 5 | 4.75 out of 5 |
Learning Curve | Relatively easy | Relatively easy |
Ease of Use | Good | Good |
Customizable Platform | Customizable dashboard | Limited options |
HR Advisory Services | $20 monthly | Available in higher tiers |
How-to Guides | âś“ | âś“ |
Access to a Dedicated Support Team | âś• | Available in higher tiers |
Third-Party Software Integrations | 9 | 130+ |
Phone, Email, and Chat Support | Unlimited | Unlimited |
Direct HR Advisory Support Line | âś• | Available in its most premium plan |
Gusto and OnPay have platforms that are easy to learn and use. You can get their software up and running easily with setup wizards. Both have intuitive interfaces, but Gusto offers additional system controls that allow you to disable or enable specific functions, such as expense reporting and two-step verifications for system administrators.
Gusto’s settings module lets you select system preferences and permissions. (Source: Gusto)
Online how-to guides and helpful frequently asked questions (FAQs)—including unlimited phone, email, and chat support—are also available, although Gusto offers HR advisory services, provided you get its Premium plan (OnPay charges $20 per month for this). This allows you to contact HR professionals if you need expert advice in handling payroll, tax, compliance, and employee issues.
In addition, Gusto’s Premium plan includes access to a direct phone line for contacting a dedicated support team, something OnPay lacks. If you need to integrate with other software, then Gusto is the clear choice as it has more options in a variety of categories, such as accounting, learning management, legal, collaboration, and point-of-sale systems.
For business owners who don’t require robust integrations, OnPay is a good choice. It can even help you connect its platform with apps that most businesses use like Deputy, When I Work, Humanity, Mineral, PosterElite, Xero, QuickBooks Time, and QuickBooks Accounting.
OnPay also offers more options to customize its main dashboardOnPay. You can choose how tasks and alerts will appear on the dashboard. You can also shuffle the sections to fit your preferences, enabling you to see items that are more important to you immediately.
Drag and drop sections to customize OnPay’s main dashboard. (Source: OnPay)
While it doesn’t assign a dedicated service team to its clients like Gusto (only for those on the Premium plan), it provides general HR, payroll, and compliance support. This makes it optimal for businesses with in-house HR professionals who are knowledgeable in managing payroll and handling employee-related issues (such as absenteeism and attendance concerns) since they don’t need constant HR support. However, if you need to talk to an HR expert, OnPay offers advisory services via Mineral for $20 monthly.
Best in Our Expert Review: Gusto
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Our Score | 4.38 out of 5 | 5 out of 5 |
Cost is Affordable for Small to Midsize Businesses (SMBs) | âś“ | âś“ |
Width and Depth of HR Features Are Ideal for SMBs | Basic (limited HR features) | Above average |
Width and Depth of Payroll Features Are Ideal for SMBs | âś“ | âś“ |
Software Is Easy to Navigate for SMBs | âś“ | âś“ |
In our expert assessment of Gusto vs OnPay, we found Gusto to be the better payroll software for small business owners given its solid pay processing tools and reasonably priced plans. Its platform is more feature-rich than OnPay as it comes with a wider suite of HR features to help you manage day-to-day HR tasks and the entire employee lifecycle—from hiring to retiring—efficiently.
However, if you only want to pay employees and handle payroll taxes, OnPay has all the essential tools you need, such as unlimited pay runs, tax support, and robust system permissions for delegating payroll and HR tasks. It even offers payroll services for businesses in niche industries, such as farms and agriculture companies, enabling you to handle payments and taxes for agricultural workers and those on H-2A visas with ease. Gusto doesn’t support payroll and tax filings for farm employees.
Best for Popularity Among Users: Gusto
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Our Score | 3.75 out of 5 | 5 out of 5 |
User Feedback | Mostly positive | Mostly positive |
4.8 out of 5 | 4.55 out of 5 | |
More than 350 | Nearly 3,000 |
To compare Gusto vs OnPay on user popularity, we looked at each provider’s average overall ratings and the number of reviews on third-party review sites like G2 and Capterra. For user ratings, OnPay’s average score is slightly higher than Gusto’s (4.8 out of 5 vs 4.55 out of 5, as of this writing). However, Gusto’s average number of reviews online is higher—it has close to 3,000 compared to OnPay’s 350-plus reviews.
How We Evaluated OnPay vs Gusto
We compared OnPay vs Gusto by using a five-star scale designed to assess payroll solutions and services for small businesses. Aside from pricing, we looked at both providers’ features—from pay processing and tax filing services to HR tools and employee benefits options. We also checked other key criteria like ease of use and customer support, including whether users have access to expert professionals who can provide HR and payroll advice.
Click through the tabs below for a detailed breakdown of our evaluation.
20% of Overall Score
We checked to see if the provider has transparent pricing, zero setup fees, and multiple plan options with unlimited pay runs. Those priced at $50 or less per employee monthly were also given extra points.
20% of Overall Score
We gave priority to those that offer multiple pay options, two-day direct deposits, tax payments and filings, year-end reporting (W-2s and 1099s), and a penalty-free tax guarantee.
20% of Overall Score
Payroll service and software should be simple to set up, customizable, and have a user-friendly interface. We also looked at whether the provider offers live support and integration options with online tools that most SMBs use.
15% of Overall Score
Online onboarding, which means giving employees the option to fill out forms like W-4s electronically, is the top criterion, followed by state new hire reporting and the availability of a self-service portal where employees can view pay stubs, edit information, and access forms. Extra points were also given to providers who offer expert HR support, benefits options, and health insurance plans that cover all US states.
15% of Overall Score
In this criterion, we assess whether the software’s ease of use, pricing, and the width and depth of its payroll and HR tools are ideal for SMBs.
5% of Overall Score
We considered user reviews, including those of our competitors, based on a 5-star scale; any option with an average of 4-plus stars is ideal. Also, any software with 1,000-plus reviews on any third-party site is preferred.
5% of Overall Score
Preference was given to software with built-in basic payroll reports and customization options.
Bottom Line
When comparing OnPay vs Gusto, list your must-have features and those you are willing to pay a little more for, and then weigh them against your budget. Also, consider how you will grow and which payroll software will grow best with you.
OnPay is best for businesses looking for an affordably-priced solution to pay hourly workers. You don’t need to upgrade to higher tiers as you would with Gusto since its one payroll plan includes all of its pay processing, tax filing, and basic HR tools. Meanwhile, Gusto is great for small businesses that want full-service payroll and advanced HR solutions. It even offers dedicated HR support and a wider selection of software integrations, but its plans are more expensive.