Phone.com is an affordable, user-friendly voice-over-internet-protocol (VoIP) service, offering metered and unlimited call plans starting at $14.99 per user. It has over 50 IP features, including key call management tools (e.g., voicemail and call routing). Our Phone.com review found it ideal for budget-conscious businesses with low call-volume needs and those wanting to mix and match plans for greater cost savings.
Phone.com Review at a Glance
What We Liked
- Provides mix-and-match plans at affordable price points
- Offers several phone number options: local, toll-free, vanity number, and international
- Delivers both pooled and unlimited calling minute choices
- Supplies additional minute bundles for high-volume users
What's Missing
- Lacks a free trial option
- Lacks screen sharing feature for mobile devices
- Offers only five connected applications or integrations
- Lacks team messaging
Deciding Factors
Phone.com is a budget-friendly business phone system for connecting with your team and customers through voice, video, and text. Our Phone.com review noted it features a straightforward interface on the mobile app and browser-based portal. Plus, international phone numbers are available for 39 countries.
Best For | Businesses with fluctuating call volumes wanting to mix and match metered and unlimited call plans |
Standout Features |
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Annual or Volume Discounts Available |
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Pricing Plans | |
Free Trial |
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Integrations |
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Customer Service | 24/7 support for phone, live chat, and email channels |
- Seasonal call volumes: As one of the top VoIP services for freelancers, Phone.com has a metered plan with 500 pooled minutes for low call volumes and multiple users. If call volume shifts, simply upgrade to an unlimited plan or purchase additional minutes.
- Virtual phone numbers: Easily add multiple numbers—ideal for businesses with multiple locations or marketers tracking specific ads or campaigns. Discounts apply for 10 or more numbers. Discover why Phone.com is one of our top picks for free business number app providers.
- Professional business line: Phone.com is one of the best VoIP apps for employees on the go. Its softphone app supports voice and video calling with customizable call management features.
- Advanced collaboration tools: RingCentral is the best call management system, offering features like team chat, detailed call analytics, and interactive voice response (IVR), which Phone.com lacks.
- Unlimited international calling: Phone.com offers low international call rates, but doesn’t offer unmetered global calling. GoTo Connect is part of our list of the best services for VoIP international calls, as it lets you make unmetered calls to over 50 countries, including China, Germany, and the United Kingdom.
- Fixed monthly pricing: Grasshopper’s flat-rate pricing offers greater savings compared with Phone.com’s per-user rates, making it a more cost-effective option as your team expands.
The Fit Small Business editorial process follows strict standards of accuracy, clarity, authority, objectivity, and accessibility to provide the best answers. Our expert writers and thorough research ensure that all content is reliable, well-organized, and offers valuable insights. By adhering to these principles, we deliver trustworthy, easy-to-understand, and unbiased recommendations.
I am an experienced researcher and writer, particularly in office technology for small businesses, and have evaluated communication systems, gaining a deep understanding of their pricing, features, and effectiveness. In this review, I analyzed Phone.com’s business phone system, including plan costs and customer service features. See my full methodology below.
Phone.com Alternatives
When it comes to providing affordable business phone numbers and basic communication tools, Phone.com is a go-to small business solution. However, it falls short in unified communications (UC) features like team chat, toll-free minutes, and unlimited global calling. Moreover, Phone.com lacks flat-rate pricing and extensive third-party integrations.
If the features mentioned above are your priorities, consider these three Phone.com alternatives:
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Best For | Businesses looking for a full-featured UC solution | Companies seeking to combine team and customer communications | Teams needing unmetered domestic and international calling |
Monthly Starting Price (per User) | $30 | $18 | $26 |
Learn More |
Phone.com is a great option for solopreneurs, with its entry-level plan at just $14.99 per month for one user, making it one of the most affordable VoIP solutions. The Basic plan includes 500 shared minutes for your team. However, Phone.com loses points for not offering a free trial. On the plus side, it does have a 30-day money-back guarantee, allowing businesses to test the service risk-free and receive a full refund if it doesn’t meet their needs within the first month.
Maximize savings by mixing different plans for each user within a single plan. For example, combine the Basic plan for low-call users with Plus or Pro plans for those needing more features and unlimited minutes. The Basic is a usage-based plan designed to meet simple needs, while Plus and Pro users get upgraded features and unlimited minutes and messaging, ensuring everyone has what they need without overspending.
Phone.com Pricing & Plans | Basic | Plus | Pro |
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Best For | Small teams with light calling and texting volumes | Businesses requiring unlimited calls and texts | Companies needing access to analytics and CRM integrations |
Monthly Pricing (per User) | $14.99 | $21.99 | $31.99 |
Annual Pricing (per User, per Month) | $12.74 | $18.69 | $27.19 |
Phone Number | 1 per account | 1 per user | 1 per user |
Calling Minutes | 500 minutes | Unlimited | Unlimited |
Videoconferencing | 10 participants | 25 participants | 100 participants |
Video Recording | ✕ | ✓ | ✓ |
Voicemail Transcription | ✕ | ✓ | ✓ |
Call Recording | $8 monthly | $8 monthly | ✓ |
Call Analytics | ✕ | ✕ | ✓ |
Add-ons
Phone.com offers a la carte services for businesses needing specific services. Simply choose the premium feature you like and pay only for what you need. All add-ons include an additional monthly charge to your current plan.
- Live Answer-Connect: Hire a live answering service to handle your business calls. Monthly fees start at $125 for 50 minutes.
- Internet protocol (IP) phone connection: Activating this feature allows Phone.com’s service to work on desk phones, analog phones, and conference phones. Pricing starts at $4.99 per device, monthly.
- International dialing: Phone.com offers one of the lowest rates for overseas calling. Calls to global numbers will incur per-minute rates depending on the country. Note that a $200 prepayment is required to enable this feature.
- Global numbers: Provide your customers outside the US with a local phone number. One international phone number costs $4.99 per month. A monthly fee of $14.99 applies to premium countries like Brazil, Hong Kong, Italy, and Mexico.
- Call recording: Activate call recording for your Basic or Plus plan for a monthly fee of $7.99 per month.
- Phone numbers: Add local, toll-free, or vanity numbers to your plan for a starting price of $4.99 per device, monthly. Volume discounts apply for bulk purchases.
- Additional minute bundles: Add minutes to your Basic plan to avoid overage charges. Pricing starts at $18.50 per month for 500 minutes.
When it comes to virtual phone systems for small businesses, Phone.com offers essential features like call routing, voicemail, business phone numbers, audioconferencing, and videoconferencing. All plans have mobile and Web apps, in addition to 50 standard voice features, providing a balance between cost-effectiveness and essential phone functionality.
However, it lost points because while it offers unlimited calling to the US and Canada, this functionality along with other call handling features like call analytics and recording are only available in higher plans. We also deducted points because it doesn’t offer uptime service level agreement (SLA).
Listed below are some of the other key features included with all Phone.com subscriptions:
- Online account administration
- Video screen and document sharing
- Live video streaming on YouTube
- Call notifications
- Call Screening
- Caller ID
- Click-to-call
- Hold music
- Fax from phone
- Voicemail to email notification
Phone.com administrators can review call logs and listen to and download call recordings. (Source: Phone.com)
Our review found that Phone.com offers essential call management tools and extensive voice features across all plans, like automated attendant menus, scheduled greetings, and E911 services. However, it’s important to note that Phone.com missed out on full marks in our evaluation because of the exclusion of certain advanced features from the basic plan. Higher-tier tools like international calling, comprehensive reports and analytics, and business SMS capabilities are typically reserved for more premium packages.
However, advanced features like call analytics unlock in higher tiers. For instance, call analytics are only available in the highest plan, while Basic and Plus users are limited to call logs. Business SMS is restricted to Plus and Pro users, and although Phone.com provides affordable international calling with low rates and global numbers, it doesn’t offer unlimited global calling.
Overall, Phone.com delivers solid foundational features. Users seeking more advanced VoIP functionality can upgrade to higher-tier plans or purchase a la carte features. Its integration with Zapier also allows workflow automation for enhanced functionality.
Click on each item below to discover other Phone.com features:
Use Phone.com’s message app with a chat-like interface for SMS and MMS, ideal for starting group conversations, sending images and videos, and searching past messages. Conversational text messaging enhances customer interactions by enabling real-time responses for effective client engagement. It’s an ideal two-way messaging tool for improving customer satisfaction.
The Messages app lets you send text messages directly to your web browser. (Source: Phone.com)
With Phone.com, you can host audio-only, video-only, or hybrid videoconferences using either the phone or browser-based software. The audioconferencing feature supports hundreds of participants in HD voice, with unique PINs for secure access and call clarity.
For virtual meetings, enjoy unlimited sessions with screen sharing, chat, moderator controls, personalized greetings, and branded rooms. The Plus package adds recording, whiteboard tools, SMS notifications, and meeting lock, while the Pro subscription unlocks AI transcription, meeting summaries, YouTube streaming, and breakout rooms. Host anywhere between 10 and 100 participants, depending on your plan.
Phone.com users can easily host and join video meetings through a web browser.
(Source: Phone.com)
Phone.com is one of the few VoIP solutions with a live answering service. A team of US-based live receptionists will answer your calls, schedule appointments, block spam calls, take messages, and forward calls to the appropriate destination. Phone.com offers a white glove service, allowing you to add a personal and professional touch to all your phone interactions.
The agents are available to answer your business calls 24/7, including weekends and holidays. Each Phone.com account comes with your choice of a toll-free, local, or custom phone number. This optional service starts at $125 per month.
Phone.com offers a variety of answering services to help your business meet your customer service needs. (Source: Phone.com)
Phone.com offers 24/7 customer service for phone support, live chat, and email help desk. Another contributing factor to its perfect score is the number of positive reviews about the quality of its customer support. Customers described it as very responsive, friendly, and top-notch.
For self-service, chat with Phone.com’s virtual assistant or visit its knowledge base, which contains helpful information on account administration and app settings.
Phone.com offers plug-and-play functionality, making it easy to deploy and use from either a web browser or mobile app. Its intuitive interface—across the app, website, dashboard, and web-based admin panel—ensures that even users with minimal VoIP experience can navigate the system effortlessly.
As a cloud-based phone system, it allows access through web-based tools and applications, reducing the need for additional hardware, software, or costly physical installations. This makes it an efficient, cost-effective solution for small businesses looking for a straightforward communication platform.
Phone.com has an intuitive user interface that makes it easy to access tools and settings. (Source: Apple Store)
Based on our Phone.com review, this VoIP phone system is designed for small businesses to manage incoming calls and deliver excellent customer experiences. With over 50 VoIP features, Phone.com’s mix-and-match plans offer excellent value for money, especially for small businesses with unpredictable call volumes and those looking to improve their communications workflow. New users can start making and receiving calls quickly without a lengthy learning curve.
Based on user feedback, Phone.com is easy to use, especially with its built-in softphone and handy desktop and mobile apps. Users appreciate its flexibility, allowing them to tailor plans based on their needs. On the other hand, some users desired more flexibility in terms of customizing music-on-hold and greeting options to align with branding.
Here are the most recent ratings earned by Phone.com on popular review sites:
- TrustRadius: 10 out of 10 based on 2 reviews
- G2: 3.4 out of 5 based on 26 reviews
- Capterra: 3.6 out of 5 based on 68 reviews
How We Evaluated Phone.com
We tested Phone.com and checked user feedback on popular review websites. As the basis for our evaluation, we compared it with other popular virtual phone systems on the market. From there, we created a scoring system divided into a set of criteria: pricing, general features, niche features, customer service, ease of use, and expert score.
Learn how we evaluated the best business cell phone plans by clicking on the tabs below:
20% of Overall Score
We checked for a free plan or trial and discounts for annual billing and volume purchases. We provide additional points if the provider’s base plan costs $30 or less and its second-tier plan costs under $60. We deducted points if there were setup and termination fees.
25% of Overall Score
20% of Overall Score
10% of Overall Score
We evaluated Phone.com’s user interface based on its usability and the technical skill required to set up and operate its entire platform. We explored its web portal and mobile app and considered the first-hand experience of its users.
10% of Overall Score
15% of Overall Score
We came up with our expert score by comparing Phone.com against other leading virtual phone systems. We also consulted recent Phone.com reviews to see what others say about its features, ease of use, cost-effectiveness, and popularity.
Frequently Asked Questions (FAQs)
Yes, Phone.com offers a mobile app for managing calls, sending messages, and accessing voicemail. It mirrors the desktop interface, including visual voicemail, allowing users to read messages within the app or via email. The app also supports conference calling and lets you manage multiple Phone.com numbers with separate SMS inboxes.
Yes, our Phone.com review gave the provider full marks for customer support, thanks to its 24/7 availability via phone, email, and live chat. The support team is knowledgeable and ready to assist with troubleshooting or feature inquiries. Users also have access to a comprehensive knowledge base with FAQs and tutorials for self-service solutions.
Yes, while Phone.com has limited third-party integrations, users can use Zapier to connect with a wide range of business apps. This integration allows businesses to automate workflows and increase productivity by linking Phone.com with CRM systems, email platforms, and more. It’s a versatile option for small businesses looking to streamline operations.
Bottom Line
Based on our comprehensive Phone.com review, the provider is a budget-friendly choice for small businesses, offering flexible mix-and-match subscriptions and a la carte services tailored to each team’s needs. You can select metered or unlimited plans, helping control costs while ensuring that each user gets the right features. Contact the sales team to request a demo and take advantage of the 30-day money-back guarantee, allowing you to test the service risk-free.