2023 TimeTrex Review: Is It Right for Your Business?
Charlette has over 10 years of experience in accounting and finance and 2 years of partnering with HR leaders on freelance projects. She uses this extensive experience to answer your questions about payroll.
Juvy has over 10 years of content writing experience and was a licensed teacher. She has evaluated and written about dozens of payroll and HR software solutions for small business to provide the best answers to your software questions.
This article is part of a larger series on Payroll Services.
TimeTrex is a workforce management platform that helps businesses manage human resources (HR) and payroll processes. Its features include time and attendance tracking, staff scheduling, recruiting, expense reporting, payroll, and employee information management. A “community” version of the platform is available for those wanting free time tracking, scheduling, and pay processing tools. More robust product packages are available at a custom price.
The platform scored a fair 3.73 out of 5 stars in our best time and attendance guide due to its effective time tracking features. It also has strong reporting tools and comes with other features that help track attendance. However, its score was pulled down due to few user reviews—and those who left TimeTrex reviews found the interface a bit outdated and cluttered.
Overall Score:
3.73 / 5
What We Like
- Has a community edition with free-to-use employee scheduling, time and attendance, and payroll tools
- Offers two software deployment options (on-site and cloud-hosted)
- Has a wide range of HR and payroll solutions, including facial recognition time clock apps
- Integrates with other payroll tools, like QuickBooks, ADP, and Paychex
What's Missing
- Pricing for paid version isn’t readily available online
- User dashboard looks cluttered and confusing
- Recruiting, applicant tracking, invoicing, and expense management solutions are available only in higher tiers
- Doesn’t handle payroll tax filings; only generates tax forms
Deciding Factors
Pricing:
- Starts at $3 per employee monthly (based on a quote)
Features:
- Time clock
- Scheduling
- Time and attendance,
- Job costing
- Document management
- Payroll
- Invoicing
- Expense tracking
- Recruitment
- Workforce management
Customer Support:
- Phone
- Community forum
What We Recommend TimeTrex For
TimeTrex is a good option for small and midsize businesses (SMBs) that have mostly hourly employees and need the peace of mind provided by hands-off, biometric time clock software. It offers a wide range of HR and non-HR solutions for managing your workforce, payroll, expenses, and client billings. You also have the option to use either its cloud-hosted version or have it deployed on-site.
However, there are some drawbacks. It lacks payroll tax filing services and has limited integration options. Also, some of its online tools look dated, plus its main dashboard is a bit cluttered and can be overwhelming for new users.
Overall, TimeTrex is best for:
- Businesses with hourly or remote employees: TimeTrex’s time clock apps (for iOS and Android) enable you to turn any tablet and smartphone into a time tracking device, provided there’s an available internet connection. It can even monitor your staff’s GPS location, perfect for employers wanting to capture the actual work hours of remote teams and field-based staff.
- Organizations with strict hygiene protocols, such as healthcare and food manufacturing companies: TimeTrex’s time clock software can be used with tablets and smartphones, and its hands-free design makes it a safe option for employees. Instead of entering a PIN code or typing information on a touch screen, employees can clock in just by positioning their face in front of the device’s camera. This helps reduce the spread of bacteria and infectious diseases while preventing time theft and buddy punching.
- Employers who want to automate HR and client billing processes: TimeTrex’s feature-rich platform makes it easy to streamline essential HR processes—from tracking applicants and managing employee information to planning work shifts and monitoring performance reviews. What’s more, employers can use TimeTrex to generate invoices to bill customers for actual hours that employees spent working on client projects.
- Budget-conscious business owners who need time tracking and payroll tools: You can use its open-source community edition to create employee work schedules, track attendance, and pay your staff—all at no cost. It topped our list of the best free payroll software for its advanced payroll system that computes—federal, state, and local—vacation and sick leave accruals, and custom deductions for benefits and garnishments automatically.
When TimeTrex Would Not Be a Good Fit
- Employers who need payroll tax filings: TimeTrex’s payroll tax services only cover tax calculations and generating tax forms—you have to handle tax filings yourself. If you’re looking for software that can calculate, remit, and file payroll taxes for you, check out our guide to the best small business payroll systems.
- Businesses that want extensive integrations: While TimeTrex integrates with payroll providers, the selection is limited. If you want robust integration options, consider Rippling. It connects with more than 400 business apps and has a feature-rich platform with HR, payroll, and IT tools.
- Administrators looking for an intuitive interface: If you prefer a streamlined user experience when using cloud-based software, you’ll want to look elsewhere. Some of TimeTrex’s modules look dated and are confusing to use. We recommend Gusto if you need an intuitive payroll system with time tracking and basic HR tools.
TimeTrex Top Alternatives
 |  |  | |
|---|---|---|---|
Best for | Small businesses that want full-service payroll | QuickBooks accounting small business users | Solopreneurs and employers who need dedicated payroll support |
Base Monthly Fees | $39 to $149 | $45 to $125 | Starts at $39 |
Per-employee Monthly Fees | $6 to $12 | $4 to $10 | Starts at $5 |
TimeTrex didn’t get a perfect score for pricing because it doesn’t publish prices online. It offers a free-to-use community edition and a paid version with three product packages (Professional, Corporate, and Enterprise). You can request a quote via the “Get Quote” page on its website.
Based on the quote we received, TimeTrex’s pricing depends on the number of employees and the software deployment option. Monthly fees for its cloud-hosted service start at $3 per employee, and the price decreases at 26 employees.
The main difference among TimeTrex’s paid product packages is access to additional features. Professional has all the tools you need to run payroll, track attendance, plan work shifts, and manage employee information. If you want job costing, geofencing, recruiting, expense tracking, and invoicing functionalities, consider its higher tiers.
For new users, TimeTrex offers two custom-priced startup plans: Installation Support and Initial Setup Support. Both grant you access to its implementation services team who will help you install the software, set up policies, configure tax formulas, and add employee information into the system.
For this criterion, TimeTrex received a good mark. The only thing that prevented it from getting a higher score was its lack of time clock options, as it only offers software you can install on devices; TimeTrex doesn’t have a physical time clock option. It has a mobile app and a self-service portal, and it lets you send alerts for overtime or clock-ins, save and export digital timesheets, and monitor paid time off (PTO), overtime, and breaks.
Although primarily a time and attendance tracking platform, it also provides tools to help streamline payroll, HR, and client invoicing processes. Here are some of its essential functionalities.
TimeTrex offers multiple methods where you and your employees can track actual work hours. With its time clock solution, you can turn tablets, smartphones, and computer web browsers into attendance monitoring tools. It even has mobile apps that you can install on iOS and Android devices easily. While its online time clocks require an internet connection, it has an offline mode that continues to capture time transactions when the internet is out and then syncs the data to TimeTrex when the internet is up again.
Employee clock-in/outs are also secure transactions given its biometric facial recognition feature. While other time clocks use fingerprint scans, PIN code entries, and proximity card taps to capture attendance, TimeTrex only requires your employee to stand in front of the device’s camera to clock in/out. Its advanced facial recognition tool is highly accurate and works even if your employee has facial hair and wears a hat or glasses. This touchless operation is more hygienic, helping prevent the spread of germs and infectious diseases like COVID-19.
The system can also save employee images with each clock in. Time transactions can even be customized for additional data entries, such as department and task, making it easy for you to track job costs.
A snapshot of an employee using the TimeTrex time clock hardware to clock in.
(Source: TimeTrex)
TimeTrex lets you control where employees can clock in/out for work, including the geolocation and type of device. Actual time entries are available online and in real-time, so you won’t have to wait until it’s time to run payroll to review hours.
You also have the option to input employee time data into TimeTrex manually. However, this is only advisable for businesses with a handful of workers.
Administrators can view an employee’s actual work hours on TimeTrex’s attendance module.
TimeTrex’s scheduling solution automates the creation of simple to complex employee shifts. It allows you to set up templates for recurring and multiweek rotating work schedules that you can assign to employees easily. Aside from creating new schedules, TimeTrex lets you copy and modify existing work shifts. However, its scheduling module isn’t as intuitive as similar software like Homebase, which has schedules you can drag and drop for simple planning.
TimeTrex lets you select the department, branch location, and break policy, such as a 60-minute lunch, which will apply to a work schedule.
Employees can request time off through the TimeTrex dashboard and its mobile apps. The software automatically routes the request following an approval hierarchy set by the administrator.
System administrators can also set up an unlimited number of leave types—from vacation and sick leaves to banked time and paid time off. TimeTrex automatically tracks the accrual balances for each leave type, eliminating the need for manual calculations and data inputs.
When creating leave policies in TimeTrex, you can specify whether the accrual balance will appear on employee pay stubs.
With TimeTrex’s integrated attendance and payroll solutions, you don’t have to manually transfer employee time data from one software to another. In fact, it is our best free payroll software because of its free payroll, scheduling, and time tracking features.
Its system automatically captures all the required information to run biweekly, weekly, bimonthly, and monthly payroll. TimeTrex can handle federal, state, and local tax calculations, including custom earning and deduction types, such as bonuses and wage garnishments. However, it doesn’t remit and file payroll taxes for you—you have to do this on your own.
For employee payments, TimeTrex has check printing capabilities if you prefer to pay via checks. Its system also facilitates the electronic transfers of payroll funds to employees so that you can pay through direct deposit. While you have the option to print pay stubs to distribute to your staff, TimeTrex provides digital versions that employees can access through its user dashboards and mobile apps.
If you already use the services of a payroll processing provider but want the employee time data to come from TimeTrex, note that the platform integrates only with ADP, Paychex, Sage, Ceridian, and QuickBooks Payroll. If you’re still choosing a payroll service for your business, make sure you pick one that can integrate with TimeTrex before committing to the software.
TimeTrex has a nine-step online wizard for processing payroll.
If you’re unsure whether TimeTrex fits your business’s requirements, see how it compares with other online payroll services.
TimeTrex can help you accurately identify the labor costs of client projects on a per-task, department, work location, product quantity, and employee basis. This makes it easy to track the productivity and profitability of each project your company is working on at any given time.
Aside from monitoring job costs, you track and reimburse project-related expenses. Employees can upload photos of receipts, attach these to their electronic expense claim, and request approval. Approved transactions are included in payroll runs and automatically reimbursed to the employee.
If you bill clients based on employees’ time working on their projects, then TimeTrex’s invoicing solution is a helpful tool. Given that all of its modules integrate seamlessly with one another, you don’t have to access separate programs to get the time data you need to generate client invoices. TimeTrex lets you do all of that, plus you can send electronic invoices to customers, accept online payments, and track client account balances.
A sample invoice you can generate with TimeTrex.
Beyond time tracking and payroll, TimeTrex offers a variety of HR solutions for managing employee information, tracking applicants, and storing online documents. Its centralized database organizes your staff’s personal details, profile pictures, contact information, job details, and salary history. You can even upload scanned copies of training certificates, work permits, and other documents into the system and attach these to an employee’s online profile for easy reference.
The software can also track various types of employee reviews, from work performance and wage reviews to disciplinary actions and exit interviews. You can create your own questions and metrics or use TimeTrex’s preloaded choices via its “KPI” or key performance indicators section.
A screenshot of TimeTrex’s sample performance review.
TimeTrex has excellent reporting tools given that it has many helpful templates to choose from. You can also customize these reports with the specific information you need and then sort, save, and share the custom reports with others. You can even filter reports according to your needs. Once you’ve generated a report, you can save it as a PDF file and email it to employees or other people in your business.
TimeTrex almost got a perfect mark in this criterion. It offers geofencing and geotracking tools and lets you set up approvals on employee timesheets—and the only thing it lacks is the ability to limit early clock-ins. Note, however, that you can still set up parameters that will let you pay employees only at the time their shift starts. So, even if they clock in early, you won’t pay for extra time prior to their shifts.
- Personalized demos let you see how features can help your business
- Implementation support plans
- Live online training
- Workflow automations
- How-to guides and help articles
- Customer support via phone, email, and chat
You may purchase implementation support plans designed to help you get TimeTrex up and running. If you have a limited budget, installing its cloud-hosted version is also relatively easy—follow the instructions and let its install tool do all the work.
The sign-up process may be easy, but the initial setup can be overwhelming. While TimeTrex has online how-to guides you can access, navigating through all of the modules to add all the information needed like employee data, leave accrual types, overtime rules, and break policies can be difficult and confusing.
It also doesn’t help that some of its tools aren’t intuitive. For example, its scheduling solution lacks a drag-and-drop functionality that lets you quickly move work shifts without having to click several buttons.
In 2022, TimeTrex released a new software version with a simplified and modern design—although some of its online tools still look dated. Its menu options also moved from the top to the left side of the screen, making it a bit easier to navigate through the system.
TimeTrex’s main dashboard has several “dashlet” widgets that show alerts, staff schedules, real-time attendance data, transactions for approval, and more.
Setup challenges aside, TimeTrex is relatively easy to use, especially on the employee side. Its workflow automation makes online transactions, like leave requests and approvals, easier to manage. If you need assistance with a feature, you can access its help center or contact customer support via email, phone, and chat.
There are only a handful of up-to-date TimeTrex reviews online, which is why it scored low in this criterion. Many of these are positive, with users praising its efficient time tracking and payroll solutions. However, some find setting up and navigating its interface difficult, adding that the number of features is intimidating.
Here are some things that users like and dislike about TimeTrex:
| PROS | CONS |
|---|---|
| Solid time tracking tools | Difficult to set up |
| Feature-rich platform | Occasional software loading issues and glitches |
| Ease of running payroll | Some features aren’t intuitive |
At the time of publication, TimeTrex earned the following scores on popular review sites:
- G2: 3.8 out of 5 stars based on 10-plus reviews
- Capterra: 4.6 out of 5 stars based on 10-plus reviews
Bottom Line
For business owners needing a robust but low-cost time tracking and payroll platform, TimeTrex is a good fit. It provides extensive HR tools and has a community version that’s free to use and paid product packages that are affordably priced. Both editions come with facial recognition online time clocks, mobile apps, and all the essential solutions for managing employee attendance, staff schedules, and payroll. However, you have to handle payroll tax filings yourself.
Interested to learn more about TimeTrex’s features? Sign up for its 30-day free trial today—no credit card necessary.
