Voice-over-internet-protocol (VoIP) phone systems convert voice into digital signals, allowing you to make calls directly from mobile and compatible devices. They offer cost-effective communication solutions ideal for small businesses as they are scalable, feature-rich, and require little to no maintenance. In this guide, you will learn about the short history of VoIP phone systems, how…
What is
Shift Differential Policy: Small Business Guide (+ Template)
A shift differential policy is a set of guidelines and rules for handling non-mandatory premium pay offered to eligible employees for working hours that deviate from the standard or regular work schedule. A strong policy outlines the details of how the pay is calculated, who is eligible to receive it, the specific shifts or time…
Contractors Insurance Cost & Coverage
Contractors insurance is a policy, or combination of policies, that protect your business from financial harm. This can come from damage or theft of your property or claims by others that during the course of your business, they were harmed or had property damaged. General liability and workers’ compensation are the most common policies. Contractor…
6 General Liability Limits Every Business Owner Should Know
Commercial general liability limits refer to the maximum amount of money an insurance company will pay out on a policy per policy period. The limits are defined in the policy and are listed on the declarations page. Understanding these limits is important for ensuring that you have enough coverage in any given area and are…
What Is a Shopper Profile? 9 Types of Shoppers
A shopper profile describes the shopping behaviors, preferences, and buying habits of a customer or set of customers. Essentially, everyone shops differently and, thus, has a different shopper profile. Maybe one customer enjoys browsing slowly, and another sticks to a list and is in and out. Shopper profiles identify different types of shoppers and what…
POS Reconciliation: How It’s Done in 7 Steps (+ Free Template)
Point-of-sale (POS) reconciliation is the process of manually checking your POS sales records against your cash on hand and credit card processing statements to ensure there are no discrepancies. Not difficult but often tedious, it is a key part of the cash-handling process and helps prevent chargeback disputes. Most service and retail businesses will only…
What Is a Credit Card Authorization Form? (+ Free Templates)
A credit card authorization form is a formal document that a customer signs to approve a charge to their credit card. It states that the cardholder agrees to the charges set forth by the merchant. You can use credit card authorization forms as documented proof to validate credit card transactions and protect your business from…
What Is Voice Commerce? Insights for Independent Retailers
Voice commerce is a tool that allows customers to use voice commands to search for products, get answers to questions, and complete transactions. Think Siri and Alexa, but for shopping functionalities. Voice command technology first came onto the scene in 2012 and has since become much more complex and exploded in use. While we are…