8×8 and Nextiva offer voice-over-internet-protocol (VoIP) business phone service with a free local number and unlimited domestic calling. 8×8’s pricing starts at $24.99 and is right for companies wanting free international calling. Nextiva’s pricing starts at $19.95 and is good for businesses wanting an affordable VoIP service with the best combination of standard features.
When to Use 8×8
Businesses that make and receive a lot of international calls should use 8×8. Each of 8×8 three price tiers includes unlimited calling zones in up to 47 countries. 8×8’s customer relationship management (CRM) integration also makes a terrific choice for teams that want customer relationship tools built into their business phone communication system.
When to Use Nextiva
Businesses that want a phone system with the best combination of standard features at an affordable price should use Nextiva. The basic price tier includes enough features to equip a small business with standard phone service, but if you need advanced features like call recording and call quality analytics, Nextiva’s higher tiers have you covered.
8×8 vs. Nextiva at a Glance
VoIP phone service providers give businesses the tools they need to answer, place and route calls and manage voicemail boxes. Many offer additional services like faxing, CRM integration and international calling services. VoIP systems should be affordable and easy to use with excellent customer service and support to back it up.
Therefore, we evaluated 8×8 and Nextiva based on:
- Price: We evaluated the pricing structure of both phone service providers and compared package costs on a per-user basis
- Features: We evaluated the types of features each provider offered, including free local phone numbers, auto-attendant, voicemail, call recording and online fax
- Local and international calling: We assessed whether unlimited local and international calling is offered by each phone service provider
- CRM integration: We evaluated whether each provider offered integration tools for CRM platforms like Salesforce, Zendesk and Freshsales
- Ease of use: We assessed how easy the service is to set up and use
- Customer support: We evaluated the type of customer service support each provider offers and its hours of availability
Based on our research, we recommend 8×8 to businesses looking for a VoIP phone service provider that with unlimited international calling plans. We suggest Nextiva for businesses that want a service provider that offers a great combination of standard phone features at an affordable price.
8×8 offers three price plans, the X2, X5 and X8. Prices range from $25 to $55 per user, per month and include unlimited international calling from 14 to 47 countries depending on the plan you select. All plans also offer a phone number, voicemail, media storage, auto attendant, a mobile app and CRM integration.
|Unlimited Calling Zone|
|Call Quality Reporting & Analytics|
8×8’s X2 package includes a phone number, unlimited calling to 14 countries, unlimited fax, 1GB of media storage, voicemail, an auto-attendant, mobile app and CRM integration with Salesforce, Zendesk and NetSuite. This X2 package lacks call recording, and the call quality reporting and analytics feature found in the upper-level packages. This tier is right for sales teams that want CRM integration when making international calls.
This level is missing a toll-free phone number and voicemail-to-email transcription features of Nextiva’s first level Office Pro package. It costs a bit more than Nextiva’s Office Pro tier, but companies that make a lot of international calls could save money in the long run with 8×8’s included international calling.
8×8’s X5 package adds call recording, 5GB of media storage and unlimited international calling to 32 countries to the features included in the X2 package. With the addition of call recording, the bump in cloud storage space is a nice touch for this tier. This package lacks call quality reporting and analytics feature available in the upper-level tier. This option is right for teams that want a larger global calling range and the option to record calls.
The X5 package is missing is missing an app similar to Nextiva Anywhere, a feature that allows users to make and receive calls from any device and any location using a single phone number. This tier is more expensive than Nextiva’s middle package, Office Pro Plus, but unlimited international calling and 5GB of cloud storage may offset costs businesses may incur charges for elsewhere.
8×8’s X8 package adds 10GB of media storage and unlimited international calling to 47 countries call quality reporting and analytics so that businesses can monitor calls and call center performance. These tools can help businesses identify problem areas to improve call quality, employee performance and customer satisfaction.
This tier is a good fit for businesses that want detailed historical and real-time call center data and the widest range of global calling available with 8×8. This package is more expensive than Nextiva’s highest tier level, Office Enterprise, but businesses that make a lot of international calls may prefer an unlimited calling plan over a per-minute rate offered by other providers.
Nextiva offers three price plans, Office Pro, Pro Plus and Office Enterprise. Prices range from $19.95 to $27.95 per user, per month and include unlimited calling, voicemail-to-email transcription and unlimited fax. Additional features include a conference bridge, mobile app and call recording, depending on the plan selected.
|Free Local Number|
|Free Toll-free Number|
Nextiva’s Office Pro package includes unlimited domestic calling, a free local and toll-free phone number, voicemail-to-email transcription and unlimited fax. This tier lacks the conference bridge, mobile apps and call recording features found in upper levels. This package is a good fit for small companies and teams that need basic phone service to get their company connected.
This level is missing the CRM integration and 1GB of media storage found in 8×8’s first tier price plan. As with all of Nextiva’s tiers, it’s also missing free international calling. This tier is a bit less expensive than 8×8’s first level tier, but any savings could be offset by international calling fees or buying storage space from a cloud storage provider.
Office Pro Plus
Nextiva’s Office Pro Plus package adds conference bridge for a call with up to nine participants. This tier also adds the Nextiva mobile app that combines voice, instant messaging, screen sharing and other team collaboration tools into a single application users can access from a desk phone, mobile device or computer. This tier is great for business owners or agents who are frequently on the road or out of the office.
This tier is missing the Nextiva Anywhere app and call recording found in the provider’s highest package level. It’s also missing even greater capacity storage and the reporting an analytics tool 8×8 offers. However, this tier is cheaper than 8×8’s middle tier level.
Nextiva’s Office Enterprise package adds Nextiva Anywhere, a feature that allows users to make and receive calls from any device and any location using a single phone number. It also offers call recording for inbound and outbound calls. This tier will appeal to companies with no physical location and users who want a common calling experience across all devices.
Nextiva’s highest tier level is missing key features 8×8 offers, namely unlimited calling to 47 and 10GB of media storage. However, that may not be a deal breaker for businesses that don’t need cloud storage and primarily make domestic calls. Upgrading to this tier simply for Nextiva Anywhere can be an expensive price bump if you have a lot of users on your account, but overall this tier is still cheaper than 8×8’s highest level.
8×8 & Nextiva: Ease of Use
From initial implementation to day-to-day management, business VoIP phones should be easy to set up and use so admins and agents can focus on calls, not the call system. We assessed what 8×8 and Nextiva customers had to say about each provider’s ease of use.
8×8 Ease of Use
8×8 customers say the setup process is easy thanks to an onboarding team that helps with the process. Users report the configuration menus and conference bridges are easy to navigate, and the manager settings are intuitive. Some customers say navigating the web portal takes some practice until you become accustomed to it.
Nextiva Ease of Use
Nextiva customers and Nextive reviews say the setup support team makes it easy to implement the phone system smoothly. Users report the mobile apps are easy to understand and configuring new phones takes only a few minutes. However, some customers say the dashboard can be confusing and somewhat cluttered.
8×8 & Nextiva: Customer Service
Many companies today don’t operate on a 9-to-5 schedule so their business phone system provider’s customer service team shouldn’t either. While evaluating 8×8 and Nextiva, we took a look at the types of customer support each had to offer including online knowledge bases, live chat and when their phone lines were open for taking calls.
8×8 Customer Service
8×8 customer support services include an extensive online knowledge base and 24/7 live chat, web case and phone support. 8×8 also offers crowdsourced support on its website from its most active power users. These experts use their knowledge and experience to help customers quickly troubleshoot common technical issues in exchange for rewards from 8×8.
Nextiva Customer Service
Nextiva’s customer support services include a comprehensive online knowledge base, support specialist ticketing system, live chat and phone support from 5 a.m. to 6 p.m. Pacific time Monday through Friday and 6 a.m. to 6 p.m. Pacific time Saturday and Sunday.
8×8 & Nextiva: Customer Reviews
For a balanced look at business phone service providers, it’s important to take into account the experience of 8×8 and Nextiva customers. We took at look our readers’ reviews of each service to learn what they had to say.
Our readers give 8×8 a two out of five-star rating. Customers say they are happy with the service providers cost and that it has more features than its competitors for a lower price. However, some readers report it can take a while to port existing phone numbers. For more user reviews, visit our 8×8 user review page.
Our readers give Nextiva a four out of five-star rating, with a particular emphasis on good call quality and excellent customer service. Many also praise the company’s responsive support team. However, some readers say they find the website portal cumbersome and unintuitive. For more user reviews, visit our Nextiva user review page.
The Bottom Line
8×8 and Nextiva both provide excellent phone service with similar features at affordable prices. While Nextiva offers a wider selection of standard features, 8×8 comes out ahead for businesses that make a lot of international calls and for sales teams that need integration with CRM tools. If neither are right, check out RingCentral, one of our best overall VoIP business phone service providers.
If your business has a strong global presence and needs to make unlimited international calls, we recommend 8×8. To get started, call a solutions specialist at the company’s toll-free number or request a customized quote through the website.