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A phone tree is a structured menu that guides callers to the right person or department through a series of numbered options. It’s a key feature in automated phone systems, allowing businesses to handle incoming calls efficiently based on the caller’s needs. In a 2024 Salesforce

Professional voicemail greetings elevate the call experience by encouraging customers to engage with your business even when no one is available to answer. An effective greeting consists of five key elements: a warm welcome, your company name or personal name, a prompt to explain the

Voice-over-internet protocol (VoIP) security is critical to safeguarding cloud communications against internet-based threats like call tampering, data breaches, and eavesdropping. To minimize the risks, businesses take simple precautions through regular system updates, strict password policies, and virtual private network (VPN) use. Explore other VoIP security

An auto-attendant script is a prerecorded message a virtual receptionist plays when a call comes through the phone system. Companies use scripts to greet callers, provide company information, dictate menu options, and guide callers through a phone system. A well-crafted script helps businesses establish a

Call logging is the practice of recording incoming and outgoing call history notes and call details, such as the call’s origin, date, time, duration, and discussion summary. While it is possible to create call logs manually, many voice-over-internet-protocol (VoIP) business phone systems perform call logging

A fax cover sheet protects the attached documents and provides more details about their contents or purpose. Fax cover letters are used in personal and business settings where faxes are still commonly used. It often contains critical information about the communication, such as the date,

Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they

International calling costs vary based on the country you’re calling and the service provider you use. Voice-over-internet-protocol (VoIP) providers offer the cheapest per-minute international call rates, ranging from 1 cent to $1 per minute. They also have different international call plans for specific needs. In