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Voice-over-internet protocol (VoIP) security is critical to safeguarding cloud communications against internet-based threats like call tampering, data breaches, and eavesdropping. To minimize the risks, businesses take simple precautions through regular system updates, strict password policies, and virtual private network (VPN) use. Explore other VoIP security

A phone tree is a hierarchical diagram that guides incoming callers through a series of menu options, directing them to their desired agent or department. Businesses use it in automated phone systems to handle customer inquiries efficiently based on the caller’s selections. In this article,

A professional voicemail greeting is crucial for small businesses because it sets the tone for interactions and the overall customer journey. An effective greeting should include five essential elements: a warm welcome, your company name or personal name, a prompt to explain the reason for

An auto-attendant script is a prerecorded message a virtual receptionist plays when a call comes through the phone system. Companies use scripts to greet callers, provide company information, dictate menu options, and guide callers through a phone system. A well-crafted script helps businesses establish a

Call logging is the practice of recording incoming and outgoing call history notes and call details, such as the call’s origin, date, time, duration, and discussion summary. While it is possible to create call logs manually, many voice-over-internet-protocol (VoIP) business phone systems perform call logging

A fax cover sheet protects the attached documents and provides more details about their contents or purpose. Fax cover letters are used in personal and business settings where faxes are still commonly used. It often contains critical information about the communication, such as the date,

Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they

International calling costs vary based on the country you’re calling and the service provider you use. Voice-over-internet-protocol (VoIP) providers offer the cheapest per-minute international call rates, ranging from 1 cent to $1 per minute. They also have different international call plans for specific needs. In