FreshBooks is an invoicing, time tracking, and expense-tracking software geared towards self-employed workers and small businesses. We compiled FreshBooks reviews from our own website plus user reviews from around the web and determined that FreshBooks has mainly positive ratings. We also compared the most common pricing options for small business owners.
Summary of FreshBooks Reviews
What FreshBooks does well:
According to users who gave FreshBooks a positive review, its invoice and payment processing features function well and are great for small business use.
What FreshBooks does not do well:
Users who gave FreshBooks a negative review said that while its invoicing features are fleshed out, the program lacks some features that an accounting program should have like financial statement generation and bank reconciliation.
Most Helpful Positive User Review
“Freshbooks is excellent for small businesses, freelancers and entrepreneurs that need to send a large number of invoices. The fact that invoices can be automatically generated (and sent too) makes monthly invoicing a breeze rather than a chore. Other high points include automatic invoice reminders and late fees, and integration with other apps through Zapier.”
— Lisa Keyser
Most Helpful Negative User Review
“The company bills their product as cloud “accounting” platform. That is a bit misleading because the product doesn’t provide typical accounting features such as double-entry, asset tracking and automated balance sheet calculations, cash flow statements, accounting for bank deposits, etc. I should note that I use Freshbooks Classic, their newest edition may indeed include some of these features.”
— Jeff Nolan
FreshBooks Pricing
FreshBooks has 3 plans: Lite, Plus, and Premium. Each plan costs $15, $25, and $50 per month, respectively. All plans include basic accounting features like invoicing, payment processing, and time tracking. The main difference between the plans is the number of client accounts you can create and maintain (between 5 to 500).
| Plan | Price Per Month | Billable Clients |
|---|---|---|
| Lite | $15 | Up to 5 |
| Plus | $25 | Up to 50 |
| Premium | $50 | Up to 500 |
FreshBooks Features
- Time tracking
- Collaboration
- Estimates
- Automated tasks
- Accounts aging
- Invoice details
- And more
- Expense reports
- Recurring profiles
- Profit & loss
- Sales tax summary
Useful FreshBooks Resources
Best Accounting Software for Small Business – Read our buyer’s guide for a comparison of the top three accounting software for small businesses.
Small Business Invoicing: How to Write One and Deal with Unpaid Invoices – Wondering how small business invoicing works? In this guide, we teach you how to write an invoice and other best practices for invoicing via FreshBooks.
Time Management, Tracking & Billing for Freelancers – Here we discuss the key aspects of time tracking for freelancers, from setting your rate to using software like FreshBooks to track hours automatically.
Small Business Bookkeeping & Accounting: The Ultimate Guide – We created this guide to provide you with some basic instructions on how to set up a bookkeeping system that will fit most small businesses.
All Accounting and Bookkeeping Articles – Check out the accounting section of our website to read all of our accounting and bookkeeping guides.
Overview of FreshBooks Video
An introduction to Freshbooks that talks about how the software can make accounting easy, fast, and secure for small business owners.
Popular Integrations
When choosing an accounting software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of FreshBook’s popular integrations.
Compare FreshBooks Alternatives
Not sure if FreshBooks is the right fit for you? Read our reviews of all top accounting software or check out one of these three FreshBooks competitors.
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Marly DiFruscio
Freshbooks is easy to use, has a clean interface, and allows for the easiest possible invoicing procedures. Their customer service team is quick to answer emails when you’re in a pinch. Time tracking is comprehensive and simple to navigate. The opportunity for integrations is pretty exceptional as well.
My biggest gripe with Freshbooks is that the mobile app is not as comprehensive. I’ve had issues with time tracking and invoicing from the app is not easy. It’d be nice if they could take some time to work on the mobile side to make it more accessible and less buggy.
I don’t think there is anything I wish I would have known before. Overall I am really happy with Freshbooks and I don’t plan on leaving anytime soon.
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Brandon Loyche
I honestly love everything Freshbooks does, they let us come on as a new business when Quickbooks wanted to see credit and transactions built up before allowing us as customers. Freshbooks customer service is incredible, they are very involved in constantly improving their software, updating and tweaking it and listening to what their customers want. The time tracking features are perfect for what we do and you can easily take all of your time tracked and add it to an invoice.
Truthfully my only real gripe is with the way they measure their transactions if you have your bank account linked up. It doubles outgoing as money spent even if you are just moving it between accounts so it looks like you are spending more than you are.
Nothing, love what they do and have done since day !
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Christine Nail
They make it incredibly easy to track time between different projects and clients, and then bill them.
I can’t think of one thing I don’t like about this company.
I wish I had known how easy it is to use, I would have started using it sooner.
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Mildred M. Tassone
It makes it easy to do estimates for new clients. It also makes keeping track of invoice items easy and accurate. The customer support is excellent. You can call and get an answer that is prompt and accurate.
It is also a solid technical platform, both on mobile and desktop. I can be tracking time with phone and then update to invoicing. And the payment options are easy and efficient. You can send an estimate, have the client accept, turn it into an invoice and have the client pay. The added payment and partial payment options are easy and make billing very efficient.
I would like a few more options for formatting invoices. They have several options, but a few more would be appreciated.
Have been using for a long time and really don’t have anything that I might have known before using.
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Kaziah Howard
They make it very easy to navigate and leverage their system. They also take feedback very seriously, and even implemented changes that I suggested to them to make the platform more user friendly.
The pricing structure/way you are charged is slightly annoying. I have only a couple of customers that are consistent, and the rest are only once per year, so it created some problems with being able to invoice more than their requirements without having to go to another billing level, which seemed excessive.
Nothing. I think that it is one of the more comprehensive systems in this category.
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