FreshBooks is an invoicing, time tracking, and expense-tracking software geared towards self-employed workers and small businesses. We compiled FreshBooks reviews from our own website plus user reviews from around the web and determined that FreshBooks has mainly positive ratings. We also compared the most common pricing options for small business owners.
Summary of FreshBooks Reviews
What FreshBooks does well:
According to users who gave FreshBooks a positive review, its invoice and payment processing features function well and are great for small business use.
What FreshBooks does not do well:
Users who gave FreshBooks a negative review said that while its invoicing features are fleshed out, the program lacks some features that an accounting program should have like financial statement generation and bank reconciliation.
Most Helpful Positive User Review
“Freshbooks is excellent for small businesses, freelancers and entrepreneurs that need to send a large number of invoices. The fact that invoices can be automatically generated (and sent too) makes monthly invoicing a breeze rather than a chore. Other high points include automatic invoice reminders and late fees, and integration with other apps through Zapier.”
— Lisa Keyser
Most Helpful Negative User Review
“The company bills their product as cloud “accounting” platform. That is a bit misleading because the product doesn’t provide typical accounting features such as double-entry, asset tracking and automated balance sheet calculations, cash flow statements, accounting for bank deposits, etc. I should note that I use Freshbooks Classic, their newest edition may indeed include some of these features.”
— Jeff Nolan
FreshBooks Pricing
FreshBooks has 3 plans: Lite, Plus, and Premium. Each plan costs $15, $25, and $50 per month, respectively. All plans include basic accounting features like invoicing, payment processing, and time tracking. The main difference between the plans is the number of client accounts you can create and maintain (between 5 to 500).
| Plan | Price Per Month | Billable Clients |
|---|---|---|
| Lite | $15 | Up to 5 |
| Plus | $25 | Up to 50 |
| Premium | $50 | Up to 500 |
FreshBooks Features
- Time tracking
- Collaboration
- Estimates
- Automated tasks
- Accounts aging
- Invoice details
- And more
- Expense reports
- Recurring profiles
- Profit & loss
- Sales tax summary
Useful FreshBooks Resources
Best Accounting Software for Small Business – Read our buyer’s guide for a comparison of the top three accounting software for small businesses.
Small Business Invoicing: How to Write One and Deal with Unpaid Invoices – Wondering how small business invoicing works? In this guide, we teach you how to write an invoice and other best practices for invoicing via FreshBooks.
Time Management, Tracking & Billing for Freelancers – Here we discuss the key aspects of time tracking for freelancers, from setting your rate to using software like FreshBooks to track hours automatically.
Small Business Bookkeeping & Accounting: The Ultimate Guide – We created this guide to provide you with some basic instructions on how to set up a bookkeeping system that will fit most small businesses.
All Accounting and Bookkeeping Articles – Check out the accounting section of our website to read all of our accounting and bookkeeping guides.
Overview of FreshBooks Video
An introduction to Freshbooks that talks about how the software can make accounting easy, fast, and secure for small business owners.
Popular Integrations
When choosing an accounting software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of FreshBook’s popular integrations.
Compare FreshBooks Alternatives
Not sure if FreshBooks is the right fit for you? Read our reviews of all top accounting software or check out one of these three FreshBooks competitors.
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Freshbooks has completely simplified our invoicing and tracking.
My absolute favorite thing is that you can send an estimate to a client. While you are speaking with them and they are ready to move forward, you can quickly convert that to an invoice, receive your deposit to begin work and begin project immediately. My clients are decision makers. They know what they want. This is very cost effective and productive.
It is cloud based software. Love that!
Has an app so I can continue to be remote
The BEST customer service!
Reporting could be done better.
I wished I would have known about them sooner.
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It’s very simple to track your expenses because you can link your business bank account and credit card(s) to the software. Your expenses import automatically! Once you categorize an expense once, you can check a box to ensure that similar expenses are categorized that way automatically in the future.
Freshbooks is easy to use and very intuitive, which I have not found with other accounting software. And they make tax time simple by keeping your expenses so well organized!
I don’t believe the new version allows you to accept payments through PayPal. They want you to use their payment processing instead. That is problematic for some of my clients.
Can’t think of anything – I just wish I had used them first instead of wasting time with more well-known and incredibly complex competitors!
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Freshbooks is an intuitive and easy-to-use invoicing and accounting software. It’s perfect for tracking hours and expenses for my freelance business so I don’t miss any payments or reimbursements. Invoices can be set up to send automatically to take one thing off my plate. I love the layout and functionality — makes it almost fun to invoice!
I wish it had a few more features, like the ability to discount an hourly rate while still charging the full rate for expense reimbursement. I don’t think it perfectly replaces a more complete accounting solution like Quickbooks, but is best for people with fairly simple accounting needs.
Nothing — it delivers what it promises.
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Lisa Keyser
Freshbooks is excellent for small businesses, freelancers and entrepreneurs that need to send a large number of invoices. The fact that invoices can be automatically generated (and sent too) makes monthly invoicing a breeze rather than a chore. Other high points include automatic invoice reminders and late fees, and integration with other apps through Zapier.
Company does not do well: Freshbooks simply isn’t accounting software, and I personally don’t attempt to use it as such. There is a lot to be desired with their reporting feature as well, my wishlist includes more interactive reports and more customization features. While the late fees and reminder are great, it would be nice to customize these per client, too.
I wish I had know how the contractor feature worked better. I don\’t make enough use of it, but it seems like an excellent feature.
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Freshbooks has a clean, user-friendly interface and it is simple to use. The invoicing process is streamlined and easy to manage multiple clients and a large quantity of invoices. It worked well for me as a freelancer with a small budget and a simple need to invoice clients.
There are several limitations to Freshbooks in terms of features and functionality. For the price, I think it has some shortcomings. The time tracking tool would have worked better for me with individual client codes rather than having to punch in fields all at once. I also wished there was better intergration between the time tracking tool and invoicing. That said, it worked very well for me as a Freelancer without a big budget for a more sophisticated tool. I wished that there was a lower cost plan for working with <5 clients.
I felt that it was a pretty straightforward program. Again, some of the functionality was a little limited, but it was also super easy to use.
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Steph
Freshbooks allows for simply invoicing of clients for one-time projects and monthly retainer programs. As someone who works in digital marketing, it’s perfect for the types of clients I am serving. Another huge benefit is the expense tracking – I love using the mobile app to scan receipts.
I wish I could put in a dollar amount discount instead of having to do percentages.
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