FreshBooks is an invoicing, time tracking, and expense-tracking software geared towards self-employed workers and small businesses. We compiled FreshBooks reviews from our own website plus user reviews from around the web and determined that FreshBooks has mainly positive ratings. We also compared the most common pricing options for small business owners.
Summary of FreshBooks Reviews
What FreshBooks does well:
According to users who gave FreshBooks a positive review, its invoice and payment processing features function well and are great for small business use.
What FreshBooks does not do well:
Users who gave FreshBooks a negative review said that while its invoicing features are fleshed out, the program lacks some features that an accounting program should have like financial statement generation and bank reconciliation.
Most Helpful Positive User Review
“Freshbooks is excellent for small businesses, freelancers and entrepreneurs that need to send a large number of invoices. The fact that invoices can be automatically generated (and sent too) makes monthly invoicing a breeze rather than a chore. Other high points include automatic invoice reminders and late fees, and integration with other apps through Zapier.”
— Lisa Keyser
Most Helpful Negative User Review
“The company bills their product as cloud “accounting” platform. That is a bit misleading because the product doesn’t provide typical accounting features such as double-entry, asset tracking and automated balance sheet calculations, cash flow statements, accounting for bank deposits, etc. I should note that I use Freshbooks Classic, their newest edition may indeed include some of these features.”
— Jeff Nolan
FreshBooks Pricing
FreshBooks has 3 plans: Lite, Plus, and Premium. Each plan costs $15, $25, and $50 per month, respectively. All plans include basic accounting features like invoicing, payment processing, and time tracking. The main difference between the plans is the number of client accounts you can create and maintain (between 5 to 500).
| Plan | Price Per Month | Billable Clients |
|---|---|---|
| Lite | $15 | Up to 5 |
| Plus | $25 | Up to 50 |
| Premium | $50 | Up to 500 |
FreshBooks Features
- Time tracking
- Collaboration
- Estimates
- Automated tasks
- Accounts aging
- Invoice details
- And more
- Expense reports
- Recurring profiles
- Profit & loss
- Sales tax summary
Useful FreshBooks Resources
Best Accounting Software for Small Business – Read our buyer’s guide for a comparison of the top three accounting software for small businesses.
Small Business Invoicing: How to Write One and Deal with Unpaid Invoices – Wondering how small business invoicing works? In this guide, we teach you how to write an invoice and other best practices for invoicing via FreshBooks.
Time Management, Tracking & Billing for Freelancers – Here we discuss the key aspects of time tracking for freelancers, from setting your rate to using software like FreshBooks to track hours automatically.
Small Business Bookkeeping & Accounting: The Ultimate Guide – We created this guide to provide you with some basic instructions on how to set up a bookkeeping system that will fit most small businesses.
All Accounting and Bookkeeping Articles – Check out the accounting section of our website to read all of our accounting and bookkeeping guides.
Overview of FreshBooks Video
An introduction to Freshbooks that talks about how the software can make accounting easy, fast, and secure for small business owners.
Popular Integrations
When choosing an accounting software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of FreshBook’s popular integrations.
Compare FreshBooks Alternatives
Not sure if FreshBooks is the right fit for you? Read our reviews of all top accounting software or check out one of these three FreshBooks competitors.
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Lori Benjamin
I’m a freelance business writer, and I loved Freshbooks when I first started using it. Everything worked exactly as I needed it. I could see what I was making, I could search and sort projects and invoices, I could send invoices easily — all of it. The new version has some positive sides: It’s pretty. I can send pretty invoices now. But the old version worked better. Customer service has always been excellent. They answer quickly, and really do their best to help, when help is possible.
Here’s my to-do list for the FreshBooks team;
I can no longer search archived projects, which is a huuuge pain in the butt when I need to do some research for a proposal, or go back and do more work on a project. I’ve been using Freshbooks since like, 2013.
When I decide to charge a project fee instead of an hourly rate, the system leaves all my time marked as unbilled. So the next time I bill that client, it wants to add that time.
The system marks time in tiny little intervals. Whenever I stop/start the clock — say if I have to get up and let my dogs out or fix myself a cup of tea — it logs it. That’s a huge pain in the butt when I need to go back and manually mark time as “billed” because the system didn’t do it. It’s also a recipe for mistakes. And every once in awhile, it fails to record a service with one of those little time logs, so when I do my invoices it shows up as an annoyance that I have to go back and fix.
When I want to create a new project, it automatically populates the project with a bunch of old “services” that I no longer use. So I have to manually delete them all one by one. Ideally, it seems like I should be able to create project templates with a set of services already populated. I’ve tried to fix this by deleting old services, with no avail. They remain.
I’ve talked to customer service about these things, and their answer is that the current platform is not finished. They’re working on it. But it’s been several months. I’m still waiting.
I don’t know. I’m still rooting for them. I just wish the new platform was as great as the old one. It’s a little frustrating, and I wonder if they’re really committed to small-time freelancers like me.
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Monica Hancock
Freshbooks helps us stay on top on invoicing with amazing customer support!
Could use more tracking info when payments are made with Credit Cards through WePay such as which invoice was associated with the payment in the email notification.
Nothing really! Great resource for our small business.
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TyAnn Osborn
The software is very easy to use with very little ramp up time. I LOVE the mobile app and am able to do most of my expense tracking on the go. My favorite thing about FreshBooks is the service. Every time I have needed to ask a question the team is super responsive to a quick email or phone call. And you’re speaking with local folks who know exactly how to help.
A couple of my favorite features were discontinued in the transition to the new version. But, a call with the friendly FB team assured me that those features are in the road map to be added back. Thanks for the honesty and for listening.
Nothing – they are awesome.
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David H.Coe CMCA, AMS, PCAM
I have been using Freshbooks now for nearly three years. I have found it to be an excellent tool for my small business. Freshbooks is very proactive in updating their systems making it even more valuable to the end user, like me
More online training would be nice!
I wish I had known about them sooner!
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Heather Visnesky
Their customer service is unparalleled! When I call to ask a question about my account, a real live human person answers on the first or second ring! And they are so friendly and knowledgeable.
I can’t answer this. I’m really happy with all the services they provide.
How great they are at cloud accounting so I could have started using them sooner.
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