Onboarding new employees is the process of integrating a new worker into your company culture, ethos, policies, and teams. The goal is to provide the new hire with the tools and information needed to become productive and to help them feel welcome. Prepare your new employee for success by: Confirming new hire data prior to…
How To
12 Common Customer Service Problems & How to Resolve Them
Customer service problems can harm your business, affecting customer satisfaction, trust, and loyalty. Some of the most common issues in customer service are slow response time, rude communication by the support staff, and lack of real-time engagement. Continue reading as we discuss the reasons for these issues, give tips on how to solve customer service…
How to Set Up Shopify Store for Dropshipping in 5 Steps
Dropshipping is a popular low-cost ecommerce model because you don’t have to buy products upfront or keep inventory on hand. In this article, we show how to set up your Shopify store for dropshipping success. Shopify connects to hundreds of dropshippers via apps that automate every step making it the quickest, easiest, and most economical…
How to Write a Product Description [+ Template & Examples]
Product descriptions are key to building customer trust and successfully selling your products. To be effective, product descriptions need to go beyond simply describing the product. They should also inform your customers, convey your brand, and get your store visited by searchers—bringing in sales and boosting other key performance indicators (KPIs). Continue reading for our…
How to Train New Employees in 5 Steps
Knowing how to train employees can make a significant difference in their success with your company. By providing comprehensive and effective training, you are equipping your employees with the tools and skills they need to excel in their roles. A strong training program starts with selecting the appropriate training methods and establishing a schedule. Hire…
How to Dispute a Chargeback: Small Business Guide
Chargebacks cost merchants nearly $80 billion annually. Providing the right supporting documents is one of the best ways to win that revenue back.
Chargebacks can have a significant impact on the revenue, profitability, and reputation of small businesses. Knowing how to dispute and ultimately win a chargeback will help keep the impact on your business to a minimum. Prompt response to a chargeback notice, compelling evidence, and a well-drafted rebuttal letter are some of the things that will…
How to Do Payroll in Wisconsin: Guide for Employers
There are some nuances to remember when learning how to do payroll in Wisconsin. It has a progressive income tax system, which means the math for calculating payroll taxes won’t be as straightforward as it is with a flat-tax system. In addition, it has special laws governing family and sick leave that employers must comply…
15 IVR Design Best Practices & Tips: How to Optimize Your Menus
A well-designed interactive voice response (IVR) system creates a better customer experience, directing calls efficiently to the right departments and agents. To optimize the caller’s journey, follow these IVR design best practices: map out the call routing plan based on common customer needs and keep menu options straightforward. You can also give callers the option…