A point-of-sale integration is a direct connection between your point-of-sale (POS) system (where all transactions take place) and important software tools for business functions like accounting, marketing, ecommerce, and payment processing. This direct connection allows your POS system to access real-time information from your business software tools and automate tasks such as tracking and record…
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20 Best Call Center Phone System Features to Consider
Modern call center solutions are packed with multiple telephony features, empowering businesses to deliver better customer service. Top-performing providers offer a host of useful tools, such as interactive voice response (IVR), automated attendants, and call monitoring. In this article, we examined the top call center phone system features and explored which providers offer these functionalities….
Types of Employees: A Guide to Employee Categories
There are different types of employees companies can hire to meet their business needs—full time, part time, seasonal, temporary, and more. Which type you choose will depend on the job roles, responsibilities, and structure of the company. Learn more about the types of staff you can hire, how to stay in compliance, and other factors…
Cost of Hiring an Employee: 15 Areas to Consider
The cost of hiring an employee includes more than just a new employee’s salary. While labor is typically a company’s largest expense, the actual financial impact of hiring includes job advertisements, your recruitment staff’s salary and collaterals, the charges for HR and recruitment software, and even workplace integration and engagement costs. When hiring a new…
41 VoIP Features Your Small Business Needs
Voice-over-internet-protocol (VoIP) systems let you manage calls more efficiently, chat and launch virtual meetings with colleagues, and connect with customers wherever you are. These cloud-based phone solutions boost team productivity—reducing costs and improving customer service. Some popular VoIP features include call forwarding, call queues, call recording, and voicemail transcription. Read on to learn about these…
Best Truck Driver Job Boards
Companies looking for truck drivers need to be as strategic as possible when hiring, as the transportation industry is currently facing a significant shortage in drivers. This is due to working conditions, pay, and uncertainty about future job prospects, among other issues. One specific way employers can be more strategic and nimble is to post…
Types of POS Systems: Small Business Guide
A point-of-sale (POS) system is a tool that businesses use to accept payments and manage business operations. There are many different types of POS systems—from slimmed-down POS apps to mobile and self-service kiosk systems to multichannel systems that allow you to sync online and in-person sales and full-service cloud POS systems that enable you to…
9 Best When I Work Alternatives
When I Work is a popular employee scheduling software that offers time and attendance features as an add-on. Intuitive and offering a mobile app and by-user pricing, it’s a good choice for growing businesses with multiple locations. However, it may not be the best for all businesses—single locations with many employees, seasonal businesses, and companies…