Clover POS Review: Is Clover POS Right for Your Business?

Clover POS is a popular hardware and software bundle used by small businesses—including retailers, restaurants, and service businesses. It is owned by Fiserv (formerly First Data) but allows third-party resellers. Many businesses are attracted to the Clover POS system because you can often keep your existing merchant account by purchasing through resellers. Overall, the system is adaptable, easy-to-use, and highly versatile, making it a solid choice for many.

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What We Recommend Clover POS for:

We’ve researched hundreds of POS, payment processing, and ecommerce software, and Clover comes up again and again. It’s a highly flexible and configurable system with many mobile, handheld, and countertop solutions for all types of businesses. However, Clover is also sold by scores of resellers that attach their own merchant accounts to it. Thus, you could end up with a payment processing account not to your liking—and Clover cannot be reprogrammed to a new processor. Therefore, if you choose this software, be careful who you buy it from.

Though the Clover software itself is affordable and user-friendly, the inconsistency in pricing, contracts, and overall experience prevent Clover from being one of our top-recommended POS systems. However, if you do careful research, it could be the right system for you.

In particular, we find Clover best for:

• Businesses with a good merchant services company: With the right merchant account, Clover can be an affordable and powerful option.
• Businesses needing a mobile POS app: Clover is one of our top choices for mobile POS systems. It also earned high marks in our evaluation of the best card readers and payment apps for iPhone.
• Retailers looking for an alternative to Square: As two of the more popular POS systems on the market, Clover and Square are often compared side-by-side. Clover offers more flexibility in its configuration and features, making it one of our favorite Square alternatives.

When Clover POS Might Not be a Good Fit:

• You don’t yet have a merchant account: Unlike other POS hardware, Clover systems cannot be reprogrammed to work with a different payment processor. Thus, changing your merchant account means purchasing new hardware—even new Clover hardware. Learn about the best merchant services we’ve reviewed before deciding on this system.
• You’re a very small business or indie seller: Because you have to have a merchant account, Clover is not good for casual businesses like hobbyists who sell at craft fairs. Check out these free POS software applications that also offer payment processing.
• You have fast-moving inventory: Clover stands out in that it lacks low-inventory alerts and vendor management. If you depend on having specific items in stock or have a wide range of items that can sell out quickly, you may want to check out these inventory-focused POS software options.

If You’re Considering Clover…

Fiserv, which owns Clover and is the direct seller, does not have a very favorable reputation when it comes to providing merchant services to small businesses. If you are considering the Clover POS system and do not already have a compatible merchant account, I recommend that you look into the following resellers:

• Payment Depot: Cheapest merchant services for small businesses
• Dharma Merchant Services: Best for restaurants and small storefronts
• National Processing: Affordable and reliable option for small businesses

Each of the processors above offers competitive rates, transparent pricing, and decent customer service.

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Clover POS Pricing

Unlike most POS systems, which offer flexibility in hardware options, you need Clover-specific hardware to use Clover POS software. Thus, the price of your system will be a combination of hardware and software. The pricing we list is from Clover’s website powered by Fiserv. If you purchase through a reseller, pricing can vary.

Clover Pricing Plans

Clover POS Payments

• You can accept credit cards, debit cards, gift cards, contactless payments.
• If purchased through a third-party reseller, you are tied to their terms.
• Clover sells through Fiserv and uses it as a payment processor.

Fiserv, one of the largest merchant services companies in the world, owns Clover. However, it allows other merchant services to resell the POS system. It lists 65 approved resellers on its website, but you can find Clover systems elsewhere, even on Amazon. They all use Fiserv as their backend payment processor but can impose their own terms and pricing.

This means you may be able to find more equitable payment processing rates and cheaper hardware—or you may find yourself in a bad deal. Fiserv has a list of trusted resellers but does not monitor all. Do your research to find the most reputable merchant service.

Regardless, the software remains the same. As long as your reseller can process the payments, you can accept credit, debit, gift cards, and contactless payments like Apple Pay.

Clover POS Hardware

• Sleek, modern design
• Competitive pricing, variation among resellers
• Choice of retailers
• Tied to the reseller’s merchant account for the life of the hardware; cannot be reprogrammed

Clover hardware offers a sleek design, but be careful which seller you buy it from.
(Image source: Clover)

You can purchase Clover hardware from Fiserv, Amazon, or any of over 3,000 resellers—who may give you a better price. Some may even lease the hardware, which I would not recommend.

However, beware! Clover does not dictate leasing terms or prices for third-party vendors, so check reviews to make sure you are dealing with an ethical vendor. Most Clover complaints concern merchant account fees or termination fees, for example.

Further, you are tied to whatever merchant account you purchased the hardware from. As of 2019, Clover cannot be reprogrammed if you change your merchant account. So, for example, if you purchased your Clover system from Dharma Merchant Services, it will work only with Dharma.

Pricing below is from Fiserv, as advertised on the Clover website:

Clover Go

Clover offers a phone app with a Bluetooth reader.
(Image source: Clover)

Price: $69

Features:

• Chip, dip, or tap payments, including Apple Pay, Samsung Pay, and Google Pay
• Syncs with Clover web dashboard
• Lets you create orders, process, transactions, manage employees, update inventory, and more
• Encryption and tokenization
• View open, pending, and completed transactions

Clover Flex

The handheld system has the capabilities of a desk system.
(Image source: Clover)

Price: $499

Features:

• Accept most payments, including touchless payments like Apple Pay, Google Pay, WeChat Pay, or Alipay
• Fully mobile
• Full-fledged POS, terminal, and business management: Use as a stand-alone or with other Clover systems
• Wi-Fi and LTE connectivity
• Lithium battery

Clover Mini

Clover Mini is a compact countertop POS.
(Image source: Clover)

Price: $749

Features:

• Compact display
• Pre-loaded with Clover software of your choice
• Swipe, chip, and tap payments
• Syncs with Clover web application
• Can connect to cash drawers, bar code scanners, and printers

Clover Station

The Clover Station has several variations for retail and restaurants.
(Image source: Clover)

Price: $1,349 to $1,649

Features:

• 14” touch screen, swivel display
• Pre-loaded with Clover software of your choice
• Built-in bar code scanner
• Four USB 2.0 ports and two cash drawer ports
• Fingerprint login
• Includes touch screen with swipe, receipt printer, and cash drawer
• Integrates with bar code scanners, scales, kitchen printers, and other accessories

Clover Station Pro

Clover Station Pro includes a customer-facing display.
(Image source: Clover)

Price: $1,649

Features:

• 14” HD touch screen, swivel display
• 7” customer-facing touch screen
• Dual 5MP cameras with Zebra scanning software
• Pre-loaded with Clover software of your choice
• Built-in bar code scanner
• Four USB 2.0 ports and two cash drawer ports
• Fingerprint login
• Includes touch screen with a swipe, high-speed receipt printer, and cash drawer
• Integrates with bar code scanners, scales, kitchen printers, and other accessories

Clover POS Features

Clover is a versatile, feature-rich system that offers several configurations and add-ons that make it useful for stores of just about any size and need, although more specialized stores—such as liquor stores or gas stations—should look at systems designed for their industry.

Sales Tools

Find products by menu, bar code, or text.
(Image source: Clover)

Ring up sales with the intuitive system, run taxes automatically, input (or suggest) gratuities, program discounts by the hour or time of day (e.g., Happy Hour), and apply service or delivery charges automatically. Clover lets you print or email receipts—or with Scan and Pay, add a QR code to allow customers to pay with their phones. You can include feedback coupons as well.

Clover also enables you to set up a virtual terminal, accept online orders via your website or delivery sites, and integrate with ecommerce systems like Shopify. (Apps may require their own accounts.)

Moreover, you can accept payments offline, as any Clover device will hold payments and process them when you regain internet access. Meanwhile, the Clover Mini and Flex take wireless payments with an optional LTE service plan.

One black mark on Clover is that it does not hold images for items like so many POS software. This is a much-requested feature by Clover customers.

Customer Management

Clover has basic CRM tools and loyalty program management.
(Image source: Clover)

Clover’s customer management tools let you set up customer profiles automatically from credit card sales. It enables you to garner sales histories, names, birthdays and to even save photos so that your employees can recognize and greet customers by name. Also, tracking contact and marketing preferences is easy.

Create a data-driven rewards and loyalty program and promote it to customers and your social media. Send promotions via email, text, or social media. Develop segmented lists to focus on customer preferences, and track customers who have not been back in a while and tempt them in with a special deal.

Finally, request customer feedback on receipts and set up a coupon reward. There’s also a reply function for following through on customer feedback.

Employee Management

Clover allows you to have unlimited employees on a single console and set permissions to limit access to what each worker needs for their job. It also links with apps, some free and some for an extra charge, to help you manage employees.

Shifts is an app already integrated into Clover for clocking in and out and declaring tips. For scheduling, team communications, and hiring tools, Clover offers the free app Homebase. However, with a paid Homebase account, you can also manage performance, get health and safety screening, job costing, and even dedicated HR advisers. Homebase is one of our recommended free employee scheduling apps.

Restaurant Features

Create a table map to track customer flow or make reservations.
(Image source: Clover)

You can set order customization like “ketchup on the side” or have customer notes. Clover has a table management function and the ability to make reservations and create bar tabs. You can also program tip recommendations and have pay-at-the-table or pay-at-the-counter with the system.

These days, you need to be able to accept online orders and arrange for delivery or pickup. Clover enables you to offer these options by using:

• A special configuration that includes online ordering from a website created for your restaurant
• The Ordering.app so that your customers can order directly from Google Search or Google Maps
• Chowly, which integrates your third-party online ordering platform with your restaurant POS
• Its own curbside pickup function

Reporting

Clover has basic reporting for sales, taxes, and payroll and can track sales to the item level. You can also run reports by employee to see who is your top seller and integrate the data into QuickBooks or Xero. Of course, it has end-of-day reports as well.

Over 200 Apps

Clover works with hundreds of third-party applications to help you meet your specific needs. Most of these apps require a separate account, although nearly all have a free version for basic use. Here are some examples:

• Order management: Menufy, Phone Orders, Order Kiosk, DispenseMe
• Employee management: Gusto, Time Clock, Tip Pooling, Commissions
• Appointments: Appointments Pro, Salon Scheduler
• Inventory: SimpleOrder, Stockit, Inventory Management by Shopventory
• Back office, accounting: Commerce Sync (for transferring data to QuickBooks or Xero), DAVO Sales Tax, Docusign, AP Integro
• Online sales: Shopify, WooCommerce, Yelp, Magento, Drop Ship by Abreeze Technology
• Invoicing: InvoiceASAP, Invoice: Clover GO Compatible, Invoice PRO
• Fundraising: Round Up for Schools, 360 Donations, Givepoint

Clover POS Ease of Use

• 24/7 customer support by phone or email
• Personalized setup support
• Concierge-level setup available

One advantage of the Clover system is that it comes with all the tools you need, and as you grow, you can add features from its list of apps. You can also get support in setting up your business, including a concierge-level setup.

The software itself gets high marks for ease of use. The interface is clear-cut. Click on what you need to do in the menu bar, then follow the directions. When putting in inventory, you can create it for online ordering, as well as for the console. You can also import inventory from a spreadsheet rather than individually.

Two things detract from its ease of use: one, the lack of images, which can make finding an item faster; and two, the lack of low-inventory alerts, which means you need to keep track of when to reorder items.

The Help Center’s instructions are clear and specialized to the specific system as needed.
(Image source: Clover)

The Help Center offers simple articles with clear instructions, some of which have illustrations. Clover also provides industry information via its blog and webinars. The YouTube channel also has some how-to videos.

Clover POS Alternatives

If you’re not sure which POS is right for you, check out our reviews of the top Clover alternatives.

What Users Think of Clover POS

We scoured trusted review sites online to get real-world user evaluations of the software. Overall, users like this POS system, although many had problems with the merchant accounts associated with it. Clover itself was called easy to use and versatile. Owners had no trouble training employees, and employees said the interface was intuitive.

Negative reviews involved customer service such as long hold times and unhelpful staff, but some may have been with the customer service of the merchant service and not Clover itself. Complaints on the system included lack of product images, limited reports and inventory tools, and many functions depending on third-party apps. (Some third-party apps cost extra or have very limited free tools.)

Overall Clover POS User Ratings:

• Capterra: 4.5 out of 5 stars, 286 reviews
• G2: 3.9 out of 5 stars, 44 reviews
• TrustRadius: 9.1 out of 10 stars, 16 reviews
• Google Play: 4.2 out of 5 stars, 1780 reviews
• App Store: 4.7 out of 5 stars, 3,416 reviews

Bottom Line

With multiple stations, customized software loaded for you, and a huge number of third-party apps, Clover is a highly versatile POS system. Nonetheless, it’s easy to use and gets high scores for its interface. If you are a small retail business or restaurant, it’s worth checking out, but beware! Clover can be purchased from thousands of resellers, and the system cannot be reprogrammed. Find the best merchant service for you, then ask about Clover. Alternately, go straight to Clover and ask for a demo today.

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