Customer relationship management (CRM) and customer service integrations let businesses engage and assist contacts in one platform while keeping sales and service data synchronized between both systems. These products will either be CRMs that include built-in modules with support tools or customer service products with CRM integrations. The best CRM for customer service will offer robust but affordable ticketing and communications features.
Our picks for the best CRM for customer service include:
- Best option for client-based businesses: Bitrix24
- Most intuitive CRM for customer service: HubSpot Service Hub
- Excellent native CRM integration: Freshdesk
- Best ticket management features: LiveAgent
- Solid all-in-one CRM: EngageBay
- Best for cost-scalability and affordability: Zoho Desk
- Great option if you need free AI chatbots: Tidio
- Best CRM for Customer Service Compared
- Bitrix24: Best Client Management System
- HubSpot Service Hub: Best for Product Usability
- Freshdesk: Best Native CRM Integration
- LiveAgent: Best Ticketing Tools
- EngageBay: Best All-in-One CRM for Customer Service
- Zoho Desk: Best for Scalability
- Tidio: Best for Free Artificial Intelligence (AI) Features
- Frequently Asked Questions (FAQs)
- Bottom Line
Best CRM for Customer Service Compared
| Provider | Starting Monthly Price Per User* | Free Plan # of Users | Our Rating Out of 5 |
|---|---|---|---|
 | $43 (up to five users) | Unlimited | 4.73 |
| Visit Bitrix24 | |||
 | $15 | Unlimited | 4.71 |
| Visit HubSpot | |||
 | $15 | 2 | 4.70 |
| Visit Freshdesk | |||
 | $9 | Unlimited | 4.69 |
| Visit LiveAgent | |||
 | $13.79 | 15 | 4.64 |
| Visit EngageBay | |||
 | $7 | Three | 4.61 |
| Visit Zoho Desk | |||
 | $29 (up to three users) | Three | 4.48 |
| Visit Tidio | |||
*Based on annual billing on a per user, monthly basis. Monthly billing is also available for slightly higher rates.
Bitrix24: Best Client Management System
When to Use Bitrix24
- You want to manage client services: Bitrix24 is a great customer service solution, particularly for account management and client-based businesses. Its free-forever plan includes a dedicated toolset to store client profiles, track account activity, and obtain digital signatures for client documents. Additionally, users have free access to the contact center to support their accounts via live chat, email, social media, and phone.
- You prefer a CRM with customer service tools: Bitrix24 is one of the few products on this list that is a full CRM system. That said, users don’t need to have separate subscriptions or undergo the integration process to be able to use their CRM for customer service operations. Bitrix24 comes with lead and deal management in addition to its contact center, queue management, and client profile tracking tools.
When to Use an Alternative
- You need free email capabilities: While Bitrix24 allows users to support customers via email through the contact center module, that capability is not available for free.
- Alternative: HubSpot Service Hub, and LiveAgent both include their email communication tools for free.
- You prefer a more intuitive product: Usability is a significant challenge for Bitrix24. Insights from our evaluation and online reviews show the product requires a solid learning curve before users can get comfortable with all the modules.
- Alternative: Freshdesk and HubSpot Service Hub take the top customer service software spots in terms of intuitive user experience.
Bitrix24 Monthly Pricing Plans*
Cost:
- $0 for unlimited users
Key Features:
- Unlimited contacts timeline activity tracking
- Client profile storage for activity planning and service task reminders
- Queue management for service tickets or inquiries
- One active contact center channel for web forms, Facebook, or Instagram
- Live chat engagement with customers and website visitors
- Bitrix24.Sign tool for creating, sending, and getting signatures for customer documents
- Automated duplicate detection
- Project management for internal projects and client deliverables
- Products catalog
- One sales pipeline for deals tracking
- Custom data fields
- Inventory management
- Shared team calendar
Cost:
- $43 (up to five users)
Key Features:
- Everything in Free
- Up to two active contact center channels with a built-in telephone and email integration options
- Premade templates for projects
- Knowledge base resources for employees to assist clients
- Email communications tracking in the CRM
- Unlimited invoices with convert deal-to-invoice
- Sales tunnels that moves customers from one pipeline to another based on preset rules
- Multiple sales pipelines
- Video conferencing with screen sharing plus meeting briefs
- Integration with GoogleDocs and Office365
- Delegation and user assignment for tasks
Cost:
- $87 (up to 50 users)
Key Features:
- Everything in Basic
- Up to 10 active contact center channels with bulk texting addition
- Unlimited quotes for customers
- Video Zoom calls from client profiles
- Recurring task management
- Unlimited stored leads
- Built-in company cloud storage drive
- Recurring invoices
- Collaborative editing on files from the CRM
- Pre-built email templates storage
- Event planner tools
Cost:
- $175 (up to 100 users)
Key Features:
- Everything in Standard
- Unlimited active contact center channels
- Custom data fields for tasks
- Rule-based tasks automation
- Unlimited searchable records for CRM contacts, quotes, deals, leads, companies, and invoices
- File sharing between teams
- Smart process automations for setting routine automated workflows through an operation
Cost:
- $325 (up to 250 users)
Key Features:
- Everything in Professional
- Management for multiple businesses or customer service branches
- Documents search in the Drive
- Unlimited sales pipelines
*Pricing is based on annual billing on a per-month breakdown. Monthly billing is available for a higher cost. Bitrix24 offers a 30-day free trial on paid plans. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Our Expert Opinion
Bitrix24 is the best CRM for customer service if you don’t want to deal with the hassle of integrating your support system with a native or third-party sales CRM. The platform includes all the built-in tools necessary to run a contact center for customers and track their inquiries. It has a specialty use case that we like for businesses that service clients and need account-based features.
HubSpot Service Hub: Best for Product Usability
When to Use HubSpot Service Hub
- You need an easy-to-use CRM for customer service: Like its other Hubs, the HubSpot Service Hub takes a modern and minimalist approach to its interface design. Users find this platform to be highly intuitive when navigating the interface and operating the ticketing, communications, and data management features. This product will offer the best user experience while handling customer service activity.
- You want a range of free communication tools: A key notable attribute of HubSpot Service Hub is its Free plan. Users can not only store up to 1,000,000 customer records and track ticket progress, but also assist their customers on numerous, no-cost channels. These include direct and bulk email, live chat, and an artificial intelligence (AI) chatbot for providing simple responses, qualifying contacts, and scheduling meetings.
When to Use an Alternative
- You want a complete CRM with support tools: HubSpot Service Hub is one of many products or “Hubs” offered by the provider. That said, if you want a complete centralized CRM with sales and customer service tools in one, you should look elsewhere. Users must either subscribe to the expensive CRM Suite or a separate Sales Hub for those capabilities.
- Alternative: Bitrix24 and EngageBay are the two complete CRM systems on this list that also include customer service software features.
- You need less expensive SLA management tools: Service level agreement (SLA) tracking allows teams to ensure optimal service and product uptime within the bounds of their contract agreements. The HubSpot Service Hub does not begin offering this feature until the Professional plan for a whopping $450 per month.
- Alternative: Zoho Desk is the best alternative with basic SLA management on its Free plan, then the majority of SLA capabilities starting at just $7 per user monthly.
HubSpot Service Hub Monthly Pricing Plans*
Cost:
- $0 for 5 users
Key Features:
- Contact management with activity tracking
- Up to five stored documents per account to share with customers
- One customer ticket pipeline
- Email communication channels with templates, insertable canned responses, and bulk sending
- Meeting scheduler
- Live chat and artificial intelligence (AI) chatbot communications that can create tickets, schedule meetings, and qualify leads
- Facebook Messenger integration
- Product library
Cost:
- $15 per user, monthly
Key Features:
- Everything on Free
- Two ticket pipelines
- Customer conversation routing to other agents
- Additional document storage for up to 5,000 documents per account
- Telephonic capabilities
- Recurring tasks and to-do lists
- Payment processing via automated clearing house (ACH) and stripe integration
- Simple ticket automation
Cost:
- $90 per user, monthly
Key Features:
- Everything in Starter
- 15 ticket pipelines
- Customer surveys
- Duplicate data management
- Service level agreement (SLA) monitoring
- Help desk automation
- Video hosting
- Customer service analytics
- Customer self-service portal designer
- Knowledge base resource hosting
- Expanded chatbot capabilities to include branch logic for the chatbot to have full conversations with customers
*Pricing is based on annual billing on a per-month breakdown. Monthly billing is available for a higher cost. Each plan offers a 14-day free trial. Pricing reflects info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
**Pricing uses the monthly Service Hub costs for individuals and small teams. The provider also offers Enterprise-level products for larger teams for a higher cost. Users can subscribe to other Hubs for sales, marketing, CMS, and operations software.
Our Expert Opinion
HubSpot Service Hub is the most intuitive product available to engage customers and manage support tickets. The system leverages a clean and modern interface for exceptional navigability for service teams. Its usability, combined with its robust free-forever plan, can give startups and small businesses an excellent tool to keep their customers satisfied.
Freshdesk: Best Native CRM Integration
When to Use Freshdesk
- You want an excellent native CRM integration: Freshdesk is the best option if you want a specialty support product that can integrate with a native CRM. Freshworks offers many business tools, including its sales CRM Freshsales. Once connected, teams can better align their operations by syncing contact data of leads, accounts, and customers and automatically enriching them between systems. Users can also directly link Freshsales deals with Freshdesk tickets to associate records.
- You need a solid free-forever plan: While every product on this list offers a freemium plan, Freshdesk arguably has the widest range of free capabilities. Users can assist customers via email, live chat, and Facebook, manage support tickets, and deploy workflow automations that assign tasks for incoming tickets. There’s also customer portal customization and unique agent productivity features that can organize their activity flows for free.
When to Use an Alternative
- You want more affordable artificial intelligence (AI) tools: AI in customer service is a great up-and-coming solution to automate support conversations, identify customer sentiment, and provide advanced recommendations based on analytical insights. While Freshdesk can supply these features through its AI Freddy tool, users must be on the Enterprise plan for $79 per user, per month.
- Alternative: Tidio includes AI chatbots and reply assistance beginning on its Free plan.
- You need free SLA management features: Like many other CRM customer service software options, service level agreement (SLA) tools are not available for free in Freshdesk.
- Alternative: Zoho Desk is the only option on this list with any SLA management features included for free.
Freshdesk Monthly Pricing Plans*
Cost:
- $0 for 2 users
Key Features:
- Contact and company storage
- Ticket management with email-to-ticket functions
- Ticketing merge, splitting, and status-setting
- Customer communication center through email, Facebook, and chat
- Agent productivity tools like insertable canned responses, notes in tickets, ticket tagging, task management, and quick-action replies
- Workflow automation that sends users notifications and assigns tasks for inbound tickets
- Knowledge base management and public customer portal customization
- Helpdesk dashboard with ticket volume trends analytics
Cost:
- $15
Key Features:
- Everything in Free
- Integration with Freshsales for data syncing between sales and service records, automated contact enrichment, and deal-to-ticket record linking
- Multiple shared email inboxes for interacting with customers and collecting tickets
- Ticket splitting
- Ticket conversation sorting
- Time tracking on ticket resolution and tasks
- Article interlinking for the knowledge base
- WhatsApp communications
- Agent collision detection and traffic cop on tickets
- Ticketing gamification to motivate agents
- Built-in phone system
- Automated task reminders
- Helpdesk and timesheet reporting
- Rule-based service level agreement (SLA) tracking and management
- Expanded workflow automation that allows time and event-based triggers
Cost:
- $49
Key Features:
- Everything in Growth
- Ticket templates
- Customer satisfaction surveys
- Custom objects
- Average ticket resolution time tracking for teams
- Session replays on ticket resolutions
- Round robin ticket assignment with load balancing to ensure no one becomes overwhelmed
- Expanded SLA management with reminders, auto-escalation rules, and multiple SLA policies to support unique product lines, groups, and companies
Cost:
- $79
Key Features:
- Everything in Pro
- Skill-based ticket assignment
- Agent shift tracking
- Approval workflows for one-click approving new knowledge base articles
- Knowledge base hierarchies for articles
- Freddy artificial intelligence (AI) for auto engaging customer via email and chat, getting social signals customer emotion and intent , and suggesting articles to create
*Pricing is based on annual billing on a per-user, per-month breakdown. Monthly billing is available for a higher cost. Freshdesk offers a 21-day free trial on paid plans. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Our Expert Opinion
Freshdesk stands out for its solid yet intuitive customer ticketing and agent productivity tools. It also has one of the better free-forever plans available for those on a tight budget. Besides that, its integration with the native Freshsales CRM is what can offer users the most value. By synchronizing service and sales data and being able to link tickets to sales leads or deals, the combined Freshworks products can serve as a single source of truth for your entire operation.
LiveAgent: Best Ticketing Tools
When to Use LiveAgent
- You need advanced ticketing tools: LiveAgent stands out as the most robust customer service platform for the most vital niche feature—ticketing. It has ticket management to collect, resolve, and track customer inquiries starting on the Free plan. It allows for file attachments on tickets, mass ticket actions, and merge, split, transfer, and search functions. Once upgraded, users can begin automating ticket flows and receiving Slack notifications for ticket updates.
- You prefer specialty customer service software: LiveAgent is designed for managing customer support operations. It’ll offer the most value in terms of what you pay and what you get regarding customer service features. It can quickly become a CRM customer service software once integrated with a third-party product such as Pipedrive, Close, Salesforce, Agile CRM, and even HubSpot CRM.
When to Use an Alternative
- You want a traditional sales CRM: Let’s say you’re in the opposite camp of wanting a specialty service tool and prefer a sales CRM with support management capabilities. In that case, LiveAgent is not the best product for you since it’s only designed for customer service teams.
- You need less expensive customer survey tools: Surveying lets you get customer feedback and better understand their service satisfaction levels. Unfortunately, LiveAgent doesn’t offer these features until its Medium Business plan for $29 per user monthly—relatively expensive for that capability.
- Alternative: Tidio offers customer surveying starting on its free-forever plan.
LiveAgent Monthly Pricing Plans*
Cost:
- $0 for unlimited users
Key Features:
- Customer self-service portal management to store FAQ pages, knowledge base articles, and host a community or user forum
- Ticket management with custom data fields and file attachments on ticket records
- Ticket merge, split, search, and transfer
- Mass actions on tickets
- Up to one contact form to collect tickets or customer data
- Email communications with email templates plus email-to-ticket functionality
- Live chat widgets for customer engagement
- Contact storage for customer data with groupings and segmentation
Cost:
- $9
Key Features:
- Everything in Free
- Up to three contact forms and connected email accounts
- Access to third-party integrations including CRMs such as Pipedrive, Insightly, Close, Salesforce, HubSpot, and Agile CRM
- Unlimited duration for history tracking on tickets
- Transcripts sharing for customer conversations
- Slack notifications for tickets
- Rule and time-based workflow automatons
- Canned responses on chat or email
Cost:
- $29
Key Features:
- Everything in Small Business
- Up to 10 contact forms and connected email accounts
- Telephone call center with call queuing, recording, routing, and transfer to other agents
- Feedback button to get customer recommendations on products or service improvements
- Built-in video calling
- Ticket and chat satisfaction surveys
- Web visitor monitoring
- Robust reporting module for agent performance and activity, satisfaction ratings, team performance, ticket history, and agent availability
Cost:
- $49
Key Features:
- Everything in Medium Business
- Up to 50 contact forms and 150 connected email accounts
- Time tracking on ticket resolution and tasks
- Customizable agent roles that lets managers tailor user access to certain data based on job position
- Expanded communication channels through Integrations with Viber, Facebook, Instagram, and WhatsApp
*Pricing is based on annual billing on a per-user, per-month breakdown. Monthly billing is available for a higher cost. LiveAgent offers a 30-day free trial on paid plans. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Our Expert Opinion
LiveAgent is the best option if you only need advanced ticketing and customer service capabilities. As a specialty product, it provides the most value, including free ticketing with a range of functions like transfer, split, merge, and search. The Free plan also includes bulk action on tickets, which can be a huge time saver in maintaining a clean support database.
EngageBay: Best All-in-One CRM for Customer Service
When to Use EngageBay
- You want an all-in-one CRM: EngageBay is a traditional CRM complete with modules for sales, marketing, and customer service. This makes it an excellent option for revenue operations (RevOps) teams or any small business that wants to synchronize all its data across functions. Be it communications, ticketing, deal tracking, or marketing campaign management, EngageBay lets you do it all.
- You need lead scoring to help upsell current customers: Lead scoring is a great way for businesses to identify customer upselling opportunities or determine who is most interested in their products or services. By scoring contacts or deals, you can evaluate who to spend the most attention on. While most CRMs don’t include this feature until higher-tiered plans, EngageBay provides this function on the Free plan.
When to Use an Alternative
- You need more advanced customer service tools: While it has a wide range of business management capabilities, EngageBay lacks depth, especially within its service features. For example, you’re limited to just ticket collecting, tracking, and grouping. Plus, there aren’t any service level agreement (SLA) management features.
- Alternative: LiveAgent is the best alternative as it is a specialty customer service software that offers advanced ticketing, communications, service reporting, and self-service portal management features.
- You want more free data capacity: Although EngageBay has a solid free-forever plan, users are limited to just 250 total contacts stored, whether it be marketing, sales, or service teams.
- Alternative: Bitrix24 is great, as it’s a traditional CRM with service tools that can store unlimited contact records for free.
EngageBay Monthly Pricing Plans*
Cost:
- $0 for 15 users
Key Features:
- Contact management for up to 250 contacts with record tagging
- Ticket management for up to two unique views
- Email engagement with customers with email templates, sequences, and bulk email
- Live chat communications
- Web forms for data collection
- Task management
- Appointment scheduling
- Deal tracking with lead scoring
- Landing page builder
- Video marketing
Cost:
- $13.79
Key Features:
- Everything in Free
- 500 contact records with 360-degree customer profile views
- Calling minutes to place and receive customer calls in the CRM
- Ticket macro or one-click trigger automations
- Up to 10 unique ticket views
- Ticket groupings and personal notes in tickets
- Canned responses
- Custom deal milestones
Cost:
- $59.79
Key Features:
- Everything in Basic
- 5,000 contact records
- Custom automation for tickets or task management as well as sales deal workflows
- Multi-currency support
- Call reports
- Sales leaderboard tracking
- Proposal management
- A/B testing on landing pages and email campaigns
- Marketing campaign automation to deploy communications across various channels based on time and event triggers
Cost:
- $110.39
Key Features:
- Everything in Growth
- Unlimited contact records
- Role-based permissions for agents and users
- Custom reporting
- Calling scripts storage and call recording
- Goal management
- Website analytics
*Pricing based on annual billing on a per user monthly breakdown. Monthly billing is also available for a higher cost and biennial billing is available for a lower cost. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Our Expert Opinion
EngageBay supplies an all-in-one solution to revenue management. Small businesses can reap the benefit of work centralization by storing sales, marketing, and service data in one platform while overseeing and collaborating on those functional activities. While it’s not the most advanced customer service software, it certainly can be beneficial for aligning operations and strategy across your different teams.
Zoho Desk: Best for Scalability
When to Use Zoho Desk
- You are a fast-growing business: Zoho Desk is the most cost-scalable option on this list as it has a free-forever plan, paid plans starting at just $7 per user monthly, and a price cap at just $40 per user monthly. Businesses growing faster than they could imagine can get the most value through Zoho because of its scalability that aligns cost, features, and storage capacity with evolving business needs.
- You want a broad range of support capabilities: In addition to vital features like ticketing and customer engagement via phone, email, and live chat, Zoho Desk has many niche features. For example, managers can deploy gamification solutions to motivate agents and boost performance. There’s also low-cost service level agreement (SLA) management, productivity tools, plenty of help desk automation options, and self-service resource customization for customers.
When to Use an Alternative
- You want more affordable live chat communications: While cost-friendly, Zoho Desk oddly has expensive live chat engagement tools that require the Enterprise plan for $40 per user monthly.
- Alternative: Products like HubSpot Service Hub, Freshdesk, and Tidio can all offer live chat for free.
- You need a sales CRM with service tools built-in: Zoho Desk is the customer service management product of Zoho. Therefore, it can only be used for service operations, so users must subscribe to Zoho CRM and integrate it into Desk if they want additional sales features and data synchronization across platforms.
Zoho Desk Monthly Pricing Plans*
Cost:
- $0 for up to three users
Key Features:
- Contact and account management
- Ticketing with history tracking, ticket tagging, resolution notes, and email-to-ticket conversions
- Up to one customer support channel for communications and ticket collection via email, website feedback widgets, and web forms
- Self-service help center for customers to access knowledge articles
- Help desk automation for ticket notifications on incoming inquiries and up to two macro, one-click automations for handling, assigning, and responding to tickets
- Service level agreement (SLA) management for setting ticket priorities and handling responses based on specific customer engagement
- Agent productivity tools like quick ticket views, saved response drafts, and record searching
Cost:
- $7
Key Features:
- Everything in Free
- Advanced contact management with custom fields and record merge
- Ticket merge, split, and clone
- Timeline tracking on tickets and customer records
- Table view of active tickets
- Suggested articles for the knowledge base in ticket conversations
- Custom workflow automation
- Up to two ticket assignment rules to automatically route tickets to agents
- Multi-level SLA escalation
- Expanded support support channels via Twitter, Instagram, and Facebook
Cost:
- $14
Key Features:
- Everything in Express
- Ticket time tracking and following to monitoring activity
- Canned snippets
- Priority-based ticket views
- Team collaboration on tickets
- Community forum hosting
- Instant messaging support channels including WhatsApp, Telegram, Wechat, and Line
- Up to five ticket assignment rules to automatically route tickets to agents
- Time-based workflow automation and helpdesk rules
- Contact-to-product record linking
Cost:
- $23
Key Features:
- Everything in Standard
- Approval requests for one-click ticket resolutions by managers
- Team ownership of tickets
- Ticket sharing to collaborate and resolve issues
- Gamification for ticket management through Zoho Gamescope
- Agent collision detection
- Telephone support channels
- Round robin ticket assignment
- Up to 15 ticket assignment rules to automatically route tickets to agents
- Customer-based SLA management
- Multi-department management and ticket tracking for product or regional-specific teams
Cost:
- $40
Key Features:
- Everything in Professional
- Live chat support channels
- Complete workflow automation design tools with ability to schedule recurring automations
- Skills tracking for agents and skill-based ticket assignment
- SLA contract management
- Artificial intelligence (AI) for auto-assisting customers, making predictions, detecting ticketing anomalies, and auto-tagging tickets
- AI Zia Answer Bot for answering customer and agent questions
- Up to 30 ticket assignment rules to automatically route tickets to agents
*Pricing based on annual billing on a per-user, per-month breakdown. Monthly billing is also available for a higher cost. Zoho Desk comes with a 15-day free trial. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Our Expert Opinion
Zoho Desk is another good option that’s a customer service software with a native CRM integration. It is also the best option if you need both a scalable and affordable platform. With a free-forever option and super cost-friendly paid plans, teams can smoothly adapt their technology stack as their service operation grows. There’s also a broad range of capabilities with Zoho Desk, so it will supply tremendous value in terms of features for the price paid.
Tidio: Best for Free Artificial Intelligence (AI) Features
When to Use Tidio
- You want to use artificial intelligence (AI) for free: AI chatbots are vital to automating service operations as they can engage website visitors and customers without spending the time or cost of a human agent. Tidio provides AI communications capabilities and reply assistance that help optimize answers for users starting on its Free plan, in addition to ticketing and email communications.
- You need a specialty tool for solid insights: Tidio is a product built to assist and engage customers. In addition to its primary support functions, it has a robust set of reporting and analytics tools to help optimize service operations. Managers can get insights on agent performance, how the chatbot is performing, website visitors, and ticket-resolution efficiency and volume trends.
When to Use an Alternative
- You need better CRM access: Tidio is not a CRM system, nor does it offer a native integration with one. To get data synchronization between sales and service teams, users must connect with a third-party CRM like HubSpot, Pipedrive, or Agile CRM.
- You prefer a simpler support system: Tidio demands a decent learning curve and time investment while setting up the system, configuring the chatbots, and customizing data fields and ticket layouts.
- Alternative: HubSpot Service Hub is the most intuitive and user-friendly customer service CRM.
Tidio Monthly Pricing Plans*
Cost:
- $0 for up to three users
Key Features:
- Up to 50 monthly live chat conversations and 100 monthly chatbot triggers that automate conversations with customers using artificial intelligence (AI)
- Third-party integrations with CRMs like HubSpot, Pipedrive, Zendesk Sell, and Agile CRM
- Unlimited ticket management system
- Customer communications through Facebook Messenger and Instagram
- Email engagement with email-to-ticket functions
- Customer satisfaction surveys
- AI Reply Assistant tool to speed up responses and help you enhance your answers to customer questions
- Chatbot analytics and reports
Cost:
- $29 per month (up to three users)
Key Features:
- Everything in Free
- 100 live chat conversations
- Up to 500 chatbot triggers
- Website visitor monitoring to track pages browsed by customers
Cost:
- $25 per user monthly (up to five users)
Key Features:
- Everything on Free
- Unlimited live chat conversations
- Up to 100 chatbot triggers
- Analytics for agent performance, website visitors, and ticket trends
- Multi-department management with conversation routing
Cost:
- $29 per month (up to three users)
Key Features:
- Everything on Free
- 50 live chat conversations
- Up to 2,000–40,000 chatbot triggers
*Pricing based on annual billing on a per-month breakdown. Monthly billing is also available for a higher cost. Tidio offers a seven-day free trial for paid plans. While we update pricing information regularly, we encourage our readers to check current pricing here.
**Pricing is not based on tiers but on specific feature needs. Some features available on the Communicator page are not included in Chatbots. Users also have the option to bundle Chatbots and Communicator for $29 per month plus $25 per user monthly.
Our Expert Opinion
Tidio has the power to propel you into the modern era of customer support. It’s most notable for the artificial intelligence (AI) chatbot capabilities, which start on the Free plan and let you automate your engagement and support conversations. We also like how the reporting capabilities can extend to the AI functions, showing how many service conversations were automated by AI and the chatbot’s effectiveness in resolving customer issues.
How We Evaluated the Best CRM Software for Customer Service
Frequently Asked Questions (FAQs)
How is CRM used in customer service?
A CRM is used in customer service for data management, communicating with customers, and for some, overseeing service ticketing. Because CRMs already act as a robust contact database for prospects, leads, and customers, and come with a range of communication tools like email, chat, and phone channels, they are excellent for managing customer service activities.
Why is a CRM important for customer service?
A CRM is important for customer service because it lets you centralize your data and workflows. As a platform that stores customer data and enables you to engage contacts, managing service activity within one platform is much easier than shuffling through tabs for different tasks. Additionally, using a CRM for service is vital to maintaining data synchronization so you don’t have to manually update records in multiple systems as you resolve tickets.
What are CRM integration services?
CRM integration services refer to a CRM’s ability to connect with third-party or native software. You can use integrations to synchronize data and create workflow automations between two separate applications. Additionally, some integration services will give you additional functionality from your CRM. For example, CRMs integrating with PayPal or Authorize.net let users create, send, and track payable invoices from their CRM system.
Bottom Line
A CRM customer service software integration allows teams to keep their sales and service data synchronized between systems to unify the operation. While we chose Bitrix24 as the best customer service CRM, other products could be better suited for your business, depending on your needs. HubSpot Service Hub, for example, has the most intuitive interface and a native sales CRM integration option, while LiveAgent offers a highly sophisticated ticketing system.
