GoToConnect (formerly Jive) and RingCentral are both leading voice-over-internet-protocol (VoIP) business phone systems. GoToConnect provides businesses with higher video participants meeting caps. However, RingCentral offers more advanced call management features, and an open application programming interface (API). Therefore, which is better for you depends on your budget and features needed, but we’ve found that in general, the best use cases are:
- GoToConnect (formerly Jive): Best for small teams and freelancers that need a budget-friendly unified communications solution.
- RingCentral: Best for small businesses who want the ability to automate and integrate their VoIP communications with other business productivity tools.
When comparing GoToConnect vs RingCentral, it’s important to know that both are full-featured communication platforms, which means they are designed to support multiple communication channels and user extensions. As a result, both may be more than your business needs to communicate with customers on a day-to-day basis. Learn more about other options that might be a better fit in our guide on the best VoIP services for small businesses.
GoToConnect vs RingCentral at a Glance
$19 to $36 per user, per month*
$19.99 to $49.99 per user, per month**
Annual Subscription Discount
Call Handling Features
Advanced interactive voice response (IVR), presence monitoring, simultaneous ring, line failover, international calling
Call whisper, monitor, barge, hot desking, real-time analytics, single sign-on (SSO), automatic call recording
Voice, text messaging (SMS), video conferencing, team messaging, faxing
Voice, SMS, video conferencing, team messaging, faxing, file sharing
Unlimited meeting duration, 250 participant cap, 1-year recording storage
24-hour meeting duration, 200 participant cap, unlimited recording storage
Extensive (and an open API)
99.99% service-level agreement (SLA) uptime reliability
99.999% SLA uptime reliability
Ease of Use
Very easy to use
Easy to use
* Price calculated using annual rate with an estimated 11 to 20 users.
**Price calculated using annual rate with an estimated 2 to 20 users.
How We Evaluated GoToConnect vs RingCentral
GoToConnect and RingCentral share a lot in common, but each caters to different types of small businesses. To help you decide which business phone system is right for your company, we compared the two platforms based on pricing, features, integrations, and ease of use. Plus, we tested the products ourselves and reviewed feedback from other users to learn more from first-hand experiences.
Click the tabs below for more information on each evaluation criteria:
20% of Overall Score
Since cost is always an important consideration for small businesses, we compared GoToConnect vs. RingCentral’s pricing tiers, analyzing everything from costs and toll-free minutes to features and scalability.
20% of Overall Score
Business phone systems need to efficiently route inbound calls and manage them effectively to improve your caller’s experience. We compared GoToConnect vs. RingCentral’s capabilities to see which enhances calls for agents and end-users.
20% of Overall Score
At a minimum, video meetings should be high-quality and enable businesses to video conference with groups. Both GoToConnect and RingCentral provide that, so we dug deeper to see which offers higher participant caps, meeting durations, cloud storage, and in-meeting controls.
15% of Overall Score
While unified communication (UC) solutions like GoToConnect and RingCentral consolidate the need for many other apps, there are other parts of a tech stack you’re going to need to pull and push data to and from. We looked to see which platform offered the widest variety of integrations and a robust API.
15% of Overall Score
Beyond all the bells and whistles, we tested to see which VoIP business phone system had a more user-friendly interface on mobile, desktop, and web applications.
10% of Overall Score
We went beyond face-value comparisons to test the platforms, gain our own expert opinions, and analyze feedback from other real-life users.
Most Affordable: GoToConnect Powered by Jive
When it comes to entry-level costs, both providers’ lowest tier plans come in around the same price. However, GoToConnect provides a bit more functionality at the Basic tier, including video conferencing, audio conferencing, and a handful of basic integrations. To get the same functionality with RingCentral, you’ll need to upgrade to the Standard package.
At scale, GoToConnect continues to provide a more affordable solution. While GoToConnect doesn’t offer the same extensive integrations, APIs, and 99.999% SLA uptime as RingCentral, it only charges $36 per user, per month on the highest tiered plan. Compared to RingCentral’s $49.99 per user, per month, pricing, you save considerably by opting for GoToConnect. That being said, RingCentral also has more tier options compared to GoToConnect, so it’s a good option for businesses starting to scale.
Winner: GoToConnect is the more affordable VoIP service provider for both entry-level and premium-tier users. However, it is not the lowest cost option. To learn more about alternatives for budget-conscious businesses, check out our guide on the top cheap VoIP services.
Best Call Handling Features: RingCentral
Both GoToConnect (formerly Jive) and RingCentral share many of the same advanced call handling features. GoToConnect’s IVR system is more user-friendly to set up and customize, but RingCentral wins for providing clear audio quality. Both systems give admin users monitor, whisper, and barge privileges, but RingCentral provides more data and insights with its real-time analytics.
International calling is one of GoToConnect’s standout features. You have to pay per-minute costs on the Basic tier, but Standard and Premium users get free calling to more than 50 countries. With RingCentral, you get automatic call recording and unlimited storage, improving your training and accountability resources.
Winner: RingCentral takes the lead for providing better audio quality, automatic call recording, unlimited cloud storage, and more advanced real-time analytics. This is why it also earned the top spot in our guide on the best VoIP services for international calls.
Best Meeting Features: GoToConnect
Both RingCentral and GoToConnect deliver video conferencing functionality to businesses, and most of their expected features are the same. You’ll get screen-sharing functionality, simultaneous webcams, recordings, and in-session chat with both providers. However, with RingCentral, you’ll get a few more collaborative tools like whiteboarding and polling.
When it comes to scalability, GoToConnect comes out on top. The platform provides longer meeting duration caps and higher participant maximums than RingCentral. However, if long-time recording storage is important to your business, RingCentral’s unlimited cloud recordings will be an important selling point.
Winner: GoToConnect wins because it gives businesses greater scalability with longer meeting durations and greater participant caps, even though it lacks some of the collaborative meeting tools RingCentral provides.
Most Robust Integrations: RingCentral
While GoToConnect integrates with some of the most popular CRMs and marketing tools, it can’t compete with RingCentral’s extensive integrations gallery. RingCentral boasts more than 279 integrations, and they also built an entire developer platform with documentation for implementing voice, SMS, meetings, and team messaging APIs into custom-made apps.
RingCentral is the leading unified communications platform when it comes to integrations. You’ll likely have no problem finding the integration you need―but if you do, you can contact RingCentral to suggest a new app integration. You can also use the APIs to build RingCentral’s communication functionality straight into your apps.
Winner: RingCentral wins for providing a broader list of integrations and developer APIs.
Most User-Friendly: GoToConnect
GoToConnect’s apps feel user-friendly. It’s simple to find the functionality you’re looking for, and it’s easy to manage your communications, whether that’s through a phone call, SMS, team messaging, or video conferencing.
RingCentral provides more functionality, but it feels somewhat loosely packaged into its apps. It can be difficult to find exactly what you’re looking for, and it’s not uncommon to bounce between tabs trying to find the feature you need.
Winner: GoToConnect has the edge thanks to its user-friendly design and simple navigation.
GoToConnect and RingCentral are both leading unified communications platforms, but they won’t always be the best option for every business. For instance, your business might need a less expensive solution, or you may find these apps to be overkill when it comes to features and functionality. Fortunately, there are plenty of other communication platforms that might be a better fit for your business.
Here are some of the best alternatives to GoToConnect and RingCentral:
- Nextiva: Nextiva is also a unified communications platform and an alternative to RingCentral providing calling, texting, video conferencing, and team messaging, and it offers more advanced features at lower tiers than RingCentral.
- 8×8: If international calling is a business priority, consider 8×8. While GoToConnect offers free international calling to more than 50 countries, 8×8 provides a different suite of unmetered locations. You may find it to be a more cost-effective option if your customer base is located overseas. Find out more in our comprehensive 8×8 review.
- Grasshopper: Grasshopper is a great virtual phone system for businesses that don’t need extensive phone system features and want inexpensive plans. It’s easy to use and ideal for freelancers, solopreneurs, and small teams on a budget. Learn more to find out if Grasshopper is right for your business.
Cloud communications platforms like GoToConnect and RingCentral empower businesses to better communicate with employees and customers. However, every VoIP solution has different pricing and feature sets that cater to different businesses in varying stages.
GoToConnect is the better option for small teams and freelancers that want access to powerful calling and meeting functionality without breaking the bank. Businesses that need scalable APIs and lots of third-party integrations will find RingCentral to be a better long-term solution.