RingCentral: Pricing, Plans, Features & Benefits

RingCentral is a cloud-based VoIP phone system provider with tiered pricing plans between $19.99 and $49.99. Prices vary depending on number of users and billing schedule chosen. Specific features are provided with each of its four tiers, but all include unlimited calling, faxing, texting, and access to the mobile app.

Thanks to the volume discounts provided with two or more users, RingCentral’s pricing per user goes down as your business grows, giving you more value for your money. There are four different money-back guaranteed service plans, which vary by price and included features to meet specific needs, and a 15-day free trial is available for anyone to try the service.

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RingCentral Pricing

Starting prices for RingCentral’s service plans for solopreneurs and small teams range $34.99 to $49.99 per user, per month when paid annually. Plans as low as $19.99 are available for teams of 100 or more with a prepaid yearly agreement. The company offers a 15-day trial to try the service before you buy.

RingCentral Plans at a Glance

*Pricing based on teams of 2 to 99 or more with annual agreement

RingCentral Phone Plan

The Phone plan is a starter package and is only available if the business has between one and 20 users. It includes 100 toll-free minutes, unlimited calling, and unlimited SMS. This level also includes voicemail mobile apps and an auto-attendant. It lacks larger buckets of toll-free minutes and the multi-level auto-attendant features found in the higher-level packages, making it best for small teams and businesses wanting no-frills voice-over-internet-protocol (VoIP) phone service.

RingCentral Standard Plan

RingCentral Standard includes 1,000 toll-free minutes and adds a multi-level auto-attendant with call routing features, including the ability to direct calls to multiple locations. However, this tier lacks the automatic call recording found in the Premium tier, which may be a deal breaker for call centers that want to monitor calls for quality assurance and training. RingCentral Standard is right for teams wanting a VoIP phone service with inbound call management tools.

RingCentral Premium Plan

RingCentral Premium includes 2,500 toll-free minutes as well as unlimited audio and video meetings for up to 100 people. This level also features automatic call recording that switches on each time an agent answers an inbound call. The Premium package is best for teams that want the call routing features of the multi-level auto-attendant and the security of knowing all inbound calls will be recorded no matter where they are routed.

RingCentral Ultimate Plan

RingCentral Ultimate is the VoIP business phone provider’s highest service plan level. It includes all the features of the lower tiers, as well as a bucket of 10,000 toll-free minutes. The Ultimate package is best for very large call centers with a high volume of inbound calls.

RingCentral Features

RingCentral is designed more for medium- to large-sized businesses and enterprise corporations. This is apparent with the bulk of RingCentral’s features only being available with the Premium or Ultimate plans. However, there are still a lot of features that provide value for smaller businesses that want to use the Phone or Standard RingCentral plans.

Popular RingCentral features include:

Call Management & Faxing

The number of phone lines available is defined by your RingCentral plan and the number of users. Every user gets unlimited calling, conference calling, and SMS. Call management features such as call forwarding, logs, and transfers are also included with every plan, and you’ll get between 100 and 10,000 toll-free minutes depending on the plan selected.

All these can be had for as low as $19.99 user, per month, if you bill monthly. Faxing is only available if you’re on the Standard plan or higher.

Phone Numbers & Extensions

All service plans come with one free local or toll-free phone number as well as extensions that can be assigned to departments or individual workers. Additional phone numbers cost $4.99 per month. For business owners who want to create a memorable phone number for their company, RingCentral also offers vanity numbers for $4.99 per month and a one-time #0 setup fee.

Auto-attendant

For users on the Standard plan or higher, RingCentral provides a multi-level auto-attendant that answers calls with personalized greetings and routes your callers to different users and extensions. You can configure business rules for the receptionist to route calls at a certain time or send users to voicemail. You can also configure your on-hold music and even record your own custom greetings for callers with the Standard plan.

Voicemail to Email & Text Transcription

Every voicemail received is automatically sent to your email address with the message as an audio attachment, regardless of the plan selected. With the Premium or Ultimate RingCentral plans, these voice messages are automatically transcribed and sent as a readable email or text message to the mobile app.

Mobile Apps

No matter what plan you select, RingCentral provides a softphone mobile app for iOS and Android phones and tablets at no additional cost. Since the entire VoIP system is cloud-based, you can control every aspect of your account from the palm of your hand. Make and receive calls, host conference meetings, modify auto-attendant settings, and configure your account, all through your smartphone.

Call Recording

Users on the Premium or Ultimate plan can easily enable automatic recordings for inbound and outbound phone calls. Users can also save as many as 100,000 recordings per account, which are stored for up to 90 days in the online portal. Users on the Standard plan must manually initiate the recording of calls, and Phone users won’t have this feature available to them.

Integrations

With the Premium or Ultimate plans, RingCentral integrates with Salesforce and Zendesk, which can both be used to track all activities and interactions with your customers. The benefit of having these integrations is that you can place calls to your customers directly from these applications. Also available is a fully-integrated video conferencing solution that allows you to host video meetings with your RingCentral account without needing to use another application.

Who RingCentral Is Right For

If you need to be mobile and able to respond quickly to the needs and expectations of your customers, there is a RingCentral plan for you. It’s a feature-rich system with incredible volume discounts to provide additional value as your business grows.

While there are plans designed to fit businesses of any size, we recommend RingCentral’s plans for teams of 20 to 50 with high call volume. If you’re a smaller operation, we recommend either Nextiva, our top recommended VoIP provider, or Grasshopper, our best virtual phone provider. Both are great fits for smaller businesses and solopreneurs.

Multiple tiers and all-inclusive RingCentral pricing is great for the following:

• The startup with two to ten employees
• The small and growing business with 50 employees or more
• The large corporation with over 1,000 employees

The increased need for mobility and rising customer expectations for companies to be highly responsive require businesses to have a more robust phone system that allows for easier customer engagement. With RingCentral, you get a cloud business communication solution that empowers you and your employees to manage calls from anywhere in the world.

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How RingCentral Works

If you’ve ever had to manage an old hardware-based phone system, you’ll be in for a pleasant surprise when you see how easy it is to manage your phone system with RingCentral. It removes the clunky phone and switchboard hardware and puts it all in the cloud. You’ll still have desk phones in your business, but they are now connected to the internet so you can easily make calls from your desk phone, your computer, and your cell phone using a mobile app.

Through the cloud-based management system, you can add new users, send texts with your connected devices, send and receive faxes, hold conference calls, and even connect multiple office locations with one system. You can configure a virtual receptionist to greet your callers, route calls to specific extensions or departments, and set answering rules such as hours of operation.

Since your system is in the cloud, it’s simple to connect and manage your business phones from many different locations using an internet-connected PC, smartphone, or tablet. Other users in your business will have the ability to manage many aspects of their usage, so they take less of your time and resources.

Pros & Cons of RingCentral

RingCentral has a strong set of capabilities along with an extensive set of features, including mobile integration and unlimited SMS. The robust system is offered at a fair price with no contractual requirements and provides scalability as the system grows with your business. However, along with these benefits, there are still some drawbacks to using RingCentral.

RingCentral Pros

The standout benefits of RingCentral include:

• Salesforce, Google, Zendesk, and Outlook integration: Direct integration with business tools you already use, making managing your customers and employees that much easier.
• Video conferencing: The built-in video conferencing tool makes holding conferences a piece of cake, without needing to use additional software.
• Incredible mobility: The ability to control every aspect of your account from your mobile device is a tremendous benefit.
• Price: The volume discounts offered with RingCentral plans present huge savings for businesses with multiple users. The more users you have, the more you save.

RingCentral Cons

The notable drawbacks of using RingCentral include:

• Managing robust features: All of RingCentral’s features can become time-consuming to manage with a lot of users.
• Price: RingCentral’s pricing for a single user or solopreneur is much higher than other VoIP systems on the market.
• Interface speed: The web portal can sometimes be a bit sluggish, which presents a challenge if you need to modify settings quickly during peak business hours.

RingCentral Customer Reviews

Most businesses that use RingCentral are satisfied with the wide range of features offered and the simple pricing with no additional fees for features. On the other hand, business owners with specific needs were disappointed with the inflexibility of the plan structure. For a more in-depth summary of user reviews, check out our user reviews of RingCentral.

Alternatives to RingCentral Plans

RingCentral is just one of many VoIP phone systems available to businesses. There are many other providers that offer the same level of features, options, and competitive pricing. There are also a handful of virtual phone providers that offer a comparable feature set for the same price or less. So, if RingCentral is too robust, complicated, or expensive for your needs, there are some other providers to consider.

The noteworthy alternatives to RingCentral include:

Nextiva

Nextiva is a VoIP phone system and our top recommended VoIP service. They offer the best combination of features, customer support, and price. From a solopreneur to a business with a large team, Nextiva provides a wide array of calling, collaboration, and mobile features that give tremendous value to any business looking for a fully featured phone system.

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Grasshopper

Grasshopper is a virtual phone system. It requires no equipment and allows users to easily switch between their business and personal numbers on their mobile phone. It’s our top recommended virtual phone system and is best for the solopreneur who is just getting started with their own business.

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Ooma

Ooma is another virtual phone provider that provides an easy-to-use virtual phone system with premium features and an attractive all-inclusive pricing structure. Recommended as a top RingCentral competitor, it’s best for the small business that wants a business phone system with all available features for one monthly price.

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Bottom Line

RingCentral offers a cloud-based VoIP system that is packed with features perfect for the growing business. With detailed call handling capabilities, options, video conferencing, and a mobile app to manage your system on the go, you’ll find everything you need in this scalable business phone system.

If you’re looking for a feature-rich business phone system that’s easy to set up, use, and can grow with your business, you can’t go wrong with RingCentral. They offer a 15-day free trial so you can try the system to see how it works for your business before purchasing the service.

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