Employee engagement is crucial to employee retention. When you see turnover rates rising, you’ll likely see employee engagement falling. The best way to address dropping or stagnant employee engagement is by creating a positive and supportive work culture that helps fulfill the needs of employees while keeping them encouraged on the job. Some employee engagement…
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7 IVR Self-service Best Practices to Follow
What makes an effective interactive voice response (IVR) self-service process involves prioritizing common call types, using different call routing options, and integrating it with existing tech tools. When implemented well, it significantly impacts agent productivity, customer satisfaction, and overall call center operations. In this article, we explore the best practices to enhance your IVR self-service…
25 Grand Opening Ideas to Promote Your Small Business
A grand opening is crucial for attracting potential customers to your storefront, raising brand awareness, and networking with local businesses. Any business that is new, expanding, or even relocating can benefit from a grand opening event. In this guide we cover 25 grand opening ideas to evoke excitement and interest from the community. 1. Start…
16 Effective POS Marketing Ideas for Driving Sales
Point-of-sale (POS) marketing is the merchandising and promotional efforts that take place around the register or online checkout pages.
When done effectively, POS marketing can help boost your business’s upselling and cross-selling potential, reinforce your brand, improve customer experiences, and enhance your store’s visual appeal. Here are 16 in-store and online point-of-sale marketing ideas to drive sales. Ideas for Your Brick-and-Mortar Store 1. Line Your Checkout Space with Displays Place shelves or free-standing displays…
27 Best Retail Store Design Ideas to Increase Sales
Retail store design is everything a retailer does to set up their space when running a retail business. This includes determining the store layout, displaying products, and merchandising. The best retail store design is powerful and, if implemented well, can help grow your business and drive sales. Done poorly, on the other hand, it can…
17 Tips to Encourage a Strong Work Ethic
A strong work ethic is directly related to an individual’s productivity and best developed through guidance and encouragement. Individuals with a strong work ethic are more likely to produce quality work, be reliable on the job, and stay committed for longer periods. A lack of a work ethic is exhibited by those who are not…
How to Hire a Manager: 10 Tips You Should Follow
Managers are integral to any business’s efficient and effective operations. For that reason, knowing how to hire a manager or supervisor is essential to recruiting qualified talent who fit with the corporate culture and will add to the strength and diversity of the team as a whole. Employing the best managers for your company is…
Inspiring Management Quotes for Running a Better Business
Entrepreneurs know that starting a business and running daily operations can be both challenging and rewarding. This is especially true in today’s COVID-19 environment, in which businesses have to deal with many uncertainties. Management quotes from leaders, business owners, and popular personalities may provide teaching moments for motivating your employees, managing your business growth, and…