A mission statement is a short, meaningful summary of the primary purpose of your business; in other words, why you do what you do. The best examples showcase a brand’s identity, resonate with the target audience, and can even be used to guide business decisions. We rounded up over a dozen of the best small…
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10 Proven Ways to Improve Average Handle Time (AHT)
Average handle time (AHT) is a call center metric that measures the time needed to address a customer’s concern. To create a positive customer experience, businesses strive to reduce AHT and speed up request resolution. The best ways to reduce AHT include creating an efficient call routing strategy, offering proper training to agents, and equipping…
How to Find Employees You’ll Love
Explore our tips and strategies below to find employees who are a great fit for your business.
Some tried-and-true approaches can simplify the process of finding the best candidates for your open positions—whether you’re hiring for remote or in-person positions, looking for contractors or full-time employees, or needing to find someone at the last minute. Word-of-mouth, advertising, employee referrals, and job boards are just a few ways to find employees. Primarily, be…
30+ Smart Pop-up Shop Ideas for Retailers
Pop-up shops are temporary stores that use cutting-edge strategies to target customers. They offer many benefits, including the ability to test new markets or products, create deeper connections with customers, and introduce your brand to new audiences. Plus, as digital costs are rising, this experiential marketing strategy could be a cheaper way to get more…
41 Employee Engagement Ideas for Your Workplace
Employee engagement is crucial to employee retention. When you see turnover rates rising, you’ll likely see employee engagement falling. The best way to address dropping or stagnant employee engagement is by creating a positive and supportive work culture that helps fulfill the needs of employees while keeping them encouraged on the job. Some employee engagement…
7 IVR Self-service Best Practices to Follow
What makes an effective interactive voice response (IVR) self-service process involves prioritizing common call types, using different call routing options, and integrating it with existing tech tools. When implemented well, it significantly impacts agent productivity, customer satisfaction, and overall call center operations. In this article, we explore the best practices to enhance your IVR self-service…
16 Effective POS Marketing Ideas for Driving Sales
Point-of-sale (POS) marketing is the merchandising and promotional efforts that take place around the register or online checkout pages.
When done effectively, POS marketing can help boost your business’s upselling and cross-selling potential, reinforce your brand, improve customer experiences, and enhance your store’s visual appeal. Here are 16 in-store and online point-of-sale marketing ideas to drive sales. Ideas for Your Brick-and-Mortar Store 1. Line Your Checkout Space with Displays Place shelves or free-standing displays…
27 Best Retail Store Design Ideas to Increase Sales
Retail store design is everything a retailer does to set up their space when running a retail business. This includes determining the store layout, displaying products, and merchandising. The best retail store design is powerful and, if implemented well, can help grow your business and drive sales. Done poorly, on the other hand, it can…